Bill Schiano

  • Professor, Computer Information Systems
  • DBA Harvard University
  • AB Williams College
  • Office: Smith Technology Center - 418 | 781.891.2555 | wschiano@bentley.edu
  • Department Fax: 781.891.2949

Teaching Interests

Management of IT professionals and organizations
Management of innovation
Project management
Enterprise architecture

Research Interests

Enterprise architecture
Business-IT relationships
Case teaching

Bio

Has conducted extensive research and published several articles and cases on the role of technology in retail and service industries. Current research interests include use of large databases, interorganizational systems and electronic commerce. Consulting and executive education clients have included the Massachusetts Housing Finance Authority, the Asian Institute of Management's top management program, and Arthur D. Little, where he focuses on the strategic power of information systems in marketing and operations.

Publications

Journal Articles


  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2016). Trust = Utility + Security: Designing for that Elusive Quality in Cloud Computing. Design Principles and Practices — Annual Review, (10) 25-40. (Link)
  • Schiano, W. T., Yates, D. J., Waguespack, L. J. (2013). Apache Web Server: Applying Lessons from Physical Architecture to Enable Systems to Thrive. The International Journal of Design Management and Professional Practice, (7) 1 1-12. (Link)
  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2010). Translating Architectural Design Quality from the Physical Domain to Information Systems. Design Principles and Practices: An International Journal, (4) 1 179-194.
  • Grant, A. M., Molinsky, A., Margolis, J., Kamin, M., Schiano, W. T. (2009). The Performer's Reactions to Procedural Injustice: When Prosocial Identity Reduces Prosocial Behavior. Journal of Applied Social Psychology, (39) 2 319-349.
  • Schiano, W. T., Weiss, J. W. (2006). Y2K All Over Again: How Groupthink Permeates IS and Compromises Security. Business Horizons, (49) 2 115-125.
  • Waguespack, L. J., Schiano, W. T. (2004). Component-Based IS Architecture. Information Systems Management, (21) 3 53-60.
  • Lucas, W. T., Schiano, W. T., Crossett, K. (2001). The Present and Future of Internet Search. Communications of the AIS, (5) 8
  • Linderman, J. L., Schiano, W. T. (2001). Information Ethics in a Responsibility Vacuum. DATABASE for Advances in Information Systems, (32) 1 70-74.
  • Clark, T., Croson, D., Schiano, W. T. (2001). A Hierarchical Model of Supply-Chain Integration: Information Sharing and Operational Interdependence in the US Grocery Channel. Information Technology and Management, (2) 3

    Books


  • Andersen, E., Schiano, W. T. (2014). Teaching with Cases: A Practical Guide. Boston, MA: Harvard Business Publishing
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., Bird, R. C., Schiano, W. T. (2003). Cyberlaw: Text and Cases, 2nd ed. 2nd 524. Cincinnati, Ohio: West- South-WesternPublishing
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., August, R., Schiano, W. T. (2001). CyberLaw: Your Rights in Cyberspace. 342. Mason, OH: Thomson Learning/South Western
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., August, R., Schiano, W. T. (2001). CyberLaw: Text and Cases. 434. Mason, OH: West/Thomson Learning

  • Book Chapters


  • Schiano, W. T. (2020). Agile and DevOps in the Context of Enterprise Architecture & IT Architecture In Erik Beulen and Pieter Ribbers, (Eds.) The Routledge Companion to Managing Digital Outsourcing. New York, NY: Routledge (Link)
  • Schiano, B. (2020). The Role of Technology in Online Case Teaching In Stuart Allen, Kim Gower, and Danielle Allen, (Eds.) Handbook of Teaching with Technology in Management, Leadership, and Business. Northampton, MA: Edward Elgar Publishing, Inc
  • Schiano, W. T. (2013). Technology in Business Education In Gordon M. Hardy and Daniel L. Everett, (Eds.) Shaping the Future of Business Education. Palgrave Macmillan
  • Schiano, W. T. (2004). Intranets In , (Eds.) . New York: John Wiley & Sons
  • Foxman, E. R., Schiano, W. T. (2003). Inspecting Spam: Unsolicited Communications on the Internet. Collaborative Information Technologies In M. Khosrow-Pour, (Eds.) . Hershey, PA: IRM Press
  • Foxman, E. R., Schiano, W. T. (2002). Inspecting Spam: Unsolicited Communications on the Internet In Khosrow-Pour, M, (Eds.) . Hershey, PA: IRM Press
  • Schiano, W. T. (). Intranets: Principals, Privacy and Security Considerations In , (Eds.) . New York, NY: John Wiley & Sons, Inc Forthcoming.

  • Cases


    Narayanan, V., Schiano, W. (2020). Assistant Professor Crabb Prepares for Fall ClassesHarvard Business School. N1-121-028Narayanan, V., Schiano, W. T. (2020). Deep Dive into Case Teaching OnlineHarvard Business School. N1-121-028Narayanan, V., Schiano, W. T. (2020). Assistant Professor Tung-Mei Koh in the Hybrid ClassroomHarvard Business School. N1-121-029Waguespack, L. J., Schiano, W. T. (1999). The Foxboro Company: Adopting Object OrientationNorth American Case Research Association.

    Conference Proceedings


  • Waguespack, L. J.Yates, D. J.Schiano, W. T. (2014). Towards a Design Theory for Trustworthy Information Systems , (47th Hawaii International Conference on System Sciences, Waikoloa, Big Island, HI) (Link)
  • Waguespack, L. J.Schiano, W. T. (2012). SCRUM Project Architecture and Thriving Systems Theory IEEE, (Hawaii International Conference on System Sciences (HICSS-45))

  • Conference Papers


  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2015). Trust = Utility + Security: Designing for that Elusive Quality in Cloud ComputingDesign Principles & Practices, 9th International Conference of Design Principles and Practices, Chicago, IL. (Link)
  • Schiano, W. T., Yates, D. J., Waguespack, L. J. (2013). Apache Web Server: Applying Lessons from Physical Architecture to Enable Systems to Thrive, 7th International Conference on Design Principles and Practices, Chiba, Japan. (Link)
  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2010). Translating Architectural Design Quality from the Physical Domain to Information Systems, 4th International Conference on Design Principles and Practices.

  • Other(s)


  • Schiano, B. (2021). Making the Most of the Hybrid Classroom: 6 Ways to Effectively Manage Class Discussion When Some Students Are In Person and Others Are OnlineHarvard Business Publishing. (Link)
  • Schiano, B. (2021). Reducing Cognitive Overload While TeachingHarvard Business Publishing. (Link)
  • Schiano, B. (2021). Tips for Reducing Cognitive Load in the ClassroomHarvard Business Publishing, (The Faculty Lounge)
  • Schiano, B. (2021). Managing hybrid discussions—4 expert tips from Bill SchianoHarvard Business Publishing, (The Faculty Lounge)
  • Schiano, B. (2020). Mastering Case Teaching in Online ClassesHarvard Business Publishing.
  • Babaian, T., Schiano, B. T. (2020). Energize Your Online Course with Group WorkHarvard Business Publishing.
  • Schiano, B. T. (2020). You Can Still Engage Your Students When Teaching Online—Here’s HowHarvard Business Publishing.
  • Schiano, B. T. (2020). How to Quickly Adapt to Teaching OnlineHarvard Business Publishing.
  • Schiano, W. T., Andersen, E. (). Teaching with Cases OnlineHarvard Business Publishing. Forthcoming.
  • Presentations

  • Schiano, W. T. (2021). “Hyflex: The Next Step of Educational Formats Development in the Digital Age” Presented at theEdCrunch International Online
  • Schiano, B. (2021). “Reducing Cognitive Load: Focusing on What Matters in Online and Hybrid Teaching” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Making Case Discussion Courses More Agile” Presented at theAcademy of Management Virtual
  • Schiano, W. T. (2020). “Deep Dive into Case Teaching Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Lessons Learned from Moving Online Quickly” Presented at the Kings College, Nepal Embracing the Chaos: A Virtual Conference on Online Teaching Online
  • Schiano, W. T. (2020). “Moving a Case Class Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, W. T. (2020). “Quickly Adapting to Teaching Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Quickly Adapting to Teaching Online for Asia Pacific” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, W. T. (2016). “Asynchronous Case Teaching” Presented at theAcademy of Management Anaheim, CA
  • Schiano, W. T. (2015). “Professional Development Institute: Teaching with Cases Online” Presented at theSouthern Management Association St. Petersburg, Florida
  • Schiano, W. T. (2015). “Teaching with Cases Online” Presented at theAcademy of Management Vancouver, BC
  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2015). “Trust = Utility + Security: Designing for that Elusive Quality in Cloud Computing” Presented at the9th International Conference of Design Principles and Practices Chicago, IL
  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2014). “Towards a Design Theory for Trustworthy Information Systems” Presented at the47th Hawaii International Conference on System Sciences Waikoloa, Big Island, HI, http://goo.gl/ykK7iS
  • Schiano, W. T., Yates, D. J., Waguespack, L. J. (2013). “Apache Web Server: Applying Lessons from Physical Architecture to Enable Systems to Thrive” Presented at the7th International Conference on Design Principles and Practices Chiba, Japan, http://bit.ly/YbEDu5
  • Waguespack, L. J., Schiano, W. T. (2013). “Thriving Systems Theory: An Emergent Information Systems Design Theory” Presented at the IEEE Hawaii International Conference on System Sciences (HICSS-46) Maui, HI
  • Waguespack, L. J., Schiano, W. T. (2012). “SCRUM Project Architecture and Thriving Systems Theory” Presented at the IEEE Hawaii International Conference on System Sciences (HICSS-45) Maui, HI
  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2010). “Translating Architectural Design Quality from the Physical Domain to Information Systems” Presented at the4th International Conference on Design Principles and Practices Chicago, IL
  • Schiano, W. T., Waguespack, L. J., Yates, D. J. (2009). “Lessons for IT Architecture from Physical Architecture” Presented at theCHIMIT Baltimore, MD
  • Waguespack, L. J., Schiano, W. T. (2006). “A Reuse Immersion Grid for Strategic Reuse Goals Assessment” Presented at the39th Hawaii International Conference on Systems Sciences Kauai, Hawaii
  • Saraswat, S., Schiano, W. T. (2006). “Emerging Issues in United States Telecommunications Policy: An Analysis of Federal Communications Commission Activity” Presented at theHawaii International Conference on Information Systems Honolulu, Hawaii
  • Foxman, E. R., Schiano, W. T. (2003). “Inspecting Spam: Unsolicited Communications on the Internet” Presented at theIRMA, 2000 Anchorage
  • Lucas, W. T., Schiano, W. T., Topi, H. (2002). “Web search in IS research”
  • Englander, I. S., Schiano, W. T. (2000). “Meeting the e-Commerce Challenge in the Undergraduate Curriculum” Presented at the2000 Information Resources Management Association Int'l Conference Anchorage, AS
  • Lucas, W. T., Schiano, W. T. (2000). “Being There: Search Engine Positioning on the World Wide Web” Presented at theWorld Conference on the WWW and Internet San Antonio, TX
  • Waguespack, L. J., Schiano, W. T. (1998). “Managing the Migration to Object Orientation” Presented at theInformation Resources Management Association Boston, MA
  • Englander, I. S., Schiano, W. T. (1998). “Attracting Non-Majors to the IS Department: Challenges and Strategies” Presented at theISECON San Antonio, TX
  • Schiano, W. T., Englander, I. S. (1998). “Developing an Electronic Commerce Focus Within the IS Curriculum” Presented at theISECON San Antonio, TX
  • Service

    University Service


  • Task Force Member for NECHE Teaching & Learning Team 2021 - Present
  • Guest Speaker for Badavas Center for Innovation in Teaching and Learning 2020 - 2020
  • Committee Member for Curriculum Revision Task Force 2018 - 2019
  • Committee Member for Teaching Council 2017 - 2018
  • Committee Member for Business continuity 2014 - 2016
  • Committee Member for Information Technology/Workday Steering Committee 2014 - 2016
  • Committee Member for Enterprise architecture committee 2014 - 2016
  • Committee Member for CIO Search Committee 2015 - 2015
  • Professional Service


  • Editor (Associate), Conference for ICIS 2020 2020 - 2020