Bill Schiano

Bill Schiano

Teaching Interests

Management of IT professionals and organizations
Management of innovation
Project management
Enterprise architecture

Research Interests

Enterprise architecture
Business-IT relationships
Case teaching

Bio

Has conducted extensive research and published several articles and cases on the role of technology in retail and service industries. Current research interests include use of large databases, interorganizational systems and electronic commerce. Consulting and executive education clients have included the Massachusetts Housing Finance Authority, the Asian Institute of Management's top management program, and Arthur D. Little, where he focuses on the strategic power of information systems in marketing and operations.

Scholarly Contributions and Creative Productions

Journal Articles

  • Giffen, B., Beitinger, G., Ludwig, H., Schiano, B., Schmidt, K., Brocke, J. (2025). The Culture Clash of AI Adoption in Lean Quality Management. Resolving the Tensions at Siemens Electronics Works Amberg. Information Systems Journal, (n/a) n/a
  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2016). Trust = Utility + Security: Designing for that Elusive Quality in Cloud Computing. Design Principles and Practices — Annual Review, (10) 25-40. (Link)
  • Schiano, W. T., Yates, D. J., Waguespack, L. J. (2013). Apache Web Server: Applying Lessons from Physical Architecture to Enable Systems to Thrive. The International Journal of Design Management and Professional Practice, (7) 1 12-Jan. (Link)
  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2010). Translating Architectural Design Quality from the Physical Domain to Information Systems. Design Principles and Practices: An International Journal, (4) 1 179-194.
  • Grant, A. M., Molinsky, A., Margolis, J., Kamin, M., Schiano, W. T. (2009). The Performer's Reactions to Procedural Injustice: When Prosocial Identity Reduces Prosocial Behavior. Journal of Applied Social Psychology, (39) 2 319-349.
  • Schiano, W. T., Weiss, J. W. (2006). Y2K All Over Again: How Groupthink Permeates IS and Compromises Security. Business Horizons, (49) 2 115-125.
  • Waguespack, L. J., Schiano, W. T. (2004). Component-Based IS Architecture. Information Systems Management, (21) 3 53-60.
  • Clark, T., Croson, D., Schiano, W. T. (2001). A Hierarchical Model of Supply-Chain Integration: Information Sharing and Operational Interdependence in the US Grocery Channel. Information Technology and Management, (2) 3
  • Linderman, J. L., Schiano, W. T. (2001). Information Ethics in a Responsibility Vacuum. DATABASE for Advances in Information Systems, (32) 1 70-74.
  • Lucas, W. T., Schiano, W. T., Crossett, K. (2001). The Present and Future of Internet Search. Communications of the AIS, (5) 8
  • Linderman, J. L., Schiano, W. T. Control Theory Analysis of Sarbanes-Oxley. (In Progress)

    • Books

  • Schiano, B. (2024). Managing a Case Discussion that Goes Awry Cambridge, MA: Harvard Business Publishing (Link)
  • Schiano, B. (2024). Making the Most of the Hybrid Classroom: 6 Ways to Effectively Manage Class Discussion When Some Students Are In Person and Others Are Online Boston, MA: Harvard Business Publishing (Link)
  • Schiano, B. (2024). Reducing Cognitive Overload While Teaching Harvard Business Publishing (Link)
  • Schiano, B. (2024). Mastering Case Teaching in Online Classes Harvard Business Publishing
  • Babaian, T., Schiano, B. T. (2024). Energize Your Online Course with Group Work Harvard Business Publishing
  • Schiano, B. T. (2024). You Can Still Engage Your Students When Teaching Online—Here’s How Harvard Business Publishing
  • Schiano, B. T. (2024). How to Quickly Adapt to Teaching Online Harvard Business Publishing
  • Andersen, E., Schiano, W. T. (2014). Teaching with Cases: A Practical Guide Boston, MA: Harvard Business Publishing
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., Bird, R. C., Schiano, W. T. (2003). Cyberlaw: Text and Cases, 2nd ed , 2nd 524. Cincinnati, Ohio: West- South-WesternPublishing
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., August, R., Schiano, W. T. (2001). CyberLaw: Text and Cases 434. Mason, OH: West/Thomson Learning
  • Ferrera, G. R., Lichtenstein, S. D., Reder, M. E., August, R., Schiano, W. T. (2001). CyberLaw: Your Rights in Cyberspace 342. Mason, OH: Thomson Learning/South Western
  • Schiano, W. T., Andersen, E. (). Teaching with Cases Online Boston, MA: Harvard Business Publishing (Forthcoming)

    • Book Chapters

  • Schiano, B. (2020). The Role of Technology in Online Case Teaching Handbook of Teaching with Technology in Management, Leadership, and Business. Northampton, MA: Edward Elgar Publishing, Inc
  • Schiano, W. T. (2020). Agile and DevOps in the Context of Enterprise Architecture & IT Architecture The Routledge Companion to Managing Digital Outsourcing. New York, NY: Routledge (Link)
  • Schiano, B. (2020). Agile and devops in the context of enterprise architecture and it architecture . Taylor and Francis (Link)
  • Schiano, B. (2020). The role of technology in online case teaching . Edward Elgar Publishing Ltd. (Link)
  • Schiano, W. T. (2013). Technology in Business Education Shaping the Future of Business Education. Palgrave Macmillan
  • Schiano, W. T. (2004). Intranets . New York: John Wiley & Sons
  • Foxman, E. R., Schiano, W. T. (2003). Inspecting Spam: Unsolicited Communications on the Internet. Collaborative Information Technologies . Hershey, PA: IRM Press
  • Foxman, E. R., Schiano, W. T. (2002). Inspecting Spam: Unsolicited Communications on the Internet . Hershey, PA: IRM Press
  • Schiano, W. T. Intranets: Principals, Privacy and Security Considerations . New York, NY: John Wiley & Sons, Inc (Forthcoming)

    • Case Studies

  • Narayanan, V., Schiano, W. (2020). Assistant Professor Crabb Prepares for Fall Classes.
  • Narayanan, V., Schiano, W. T. (2020). Deep Dive into Case Teaching Online.
  • Narayanan, V., Schiano, W. T. (2020). Assistant Professor Tung-Mei Koh in the Hybrid Classroom.
  • Waguespack, L. J., Schiano, W. T. (1999). The Foxboro Company: Adopting Object Orientation.

    • Conference Proceedings

  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2014). “Towards a Design Theory for Trustworthy Information Systems”
  • Waguespack, L. J., Schiano, W. T. (2012). “SCRUM Project Architecture and Thriving Systems Theory” IEEE Maui, HI

    • Digital and Electronic Media, Social Media, Blogs, Podcasts

  • Schiano, B. 2021. "Managing hybrid discussions—4 expert tips from Bill Schiano"
  • Schiano, B. 2021. "Tips for Reducing Cognitive Load in the Classroom"

    • Presentations

  • Schiano, B. (2025). “Conference Panel” Presented at the American College of Healthcare Executives (ACHE) ACHE Annual Healthcare Summit Foxboro, MA
  • Schiano, B. (1964). “Reducing Cognitive Overload While Teaching” Presented at the QCRA (Qualitative Research Consultants Association ) QRCA Academic Special Interest Group Virtual
  • van Giffen, B., Beitinger, G., Ludwig, H., Schiano, W. T., vom Brocke, J. (2023). “Integrating AI-based Quality Prediction in Siemens‚Äô Lean Manufacturing Environment in Amberg” Presented at the European Research Center for Information Systems Clinical Research Paper Development Workshop 2023 (CR-PDW 2023) Online
  • Schiano, W. T. (2023). “What Will the Next 100 Years of Business Education Look Like?” Presented at the John F. Wood Centre for Innovation in Business Education at the Ivey Business School Embracing Innovation in Teaching and Learning Symposium: The Next 100 Years Toronto, Canada
  • Schiano, W. T. (2021). “Hyflex: The Next Step of Educational Formats Development in the Digital Age” Presented at the EdCrunch International Online
  • Schiano, B. (2021). “Reducing Cognitive Load: Focusing on What Matters in Online and Hybrid Teaching” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Making Case Discussion Courses More Agile” Presented at the Academy of Management Virtual
  • Schiano, W. T. (2020). “Deep Dive into Case Teaching Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Lessons Learned from Moving Online Quickly” Presented at the Kings College, Nepal Embracing the Chaos: A Virtual Conference on Online Teaching Online
  • Schiano, W. T. (2020). “Moving a Case Class Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, W. T. (2020). “Quickly Adapting to Teaching Online” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, B. (2020). “Quickly Adapting to Teaching Online for Asia Pacific” Presented at the Harvard Business Publishing Webinar Online
  • Schiano, W. T. (2016). “Asynchronous Case Teaching” Presented at the Academy of Management Anaheim, CA
  • Schiano, W. T. (2015). “Professional Development Institute: Teaching with Cases Online” Presented at the Southern Management Association St. Petersburg, Florida
  • Schiano, W. T. (2015). “Teaching with Cases Online” Presented at the Academy of Management Vancouver, BC
  • Waguespack, L. J., Schiano, W. T., Yates, D. J. (2015). “Trust = Utility + Security: Designing for that Elusive Quality in Cloud Computing” Presented at the 9th International Conference of Design Principles and Practices Chicago, IL
  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2014). “Towards a Design Theory for Trustworthy Information Systems” Presented at the 47th Hawaii International Conference on System Sciences Waikoloa, Big Island, HI, http://goo.gl/ykK7iS
  • Schiano, W. T., Yates, D. J., Waguespack, L. J. (2013). “Apache Web Server: Applying Lessons from Physical Architecture to Enable Systems to Thrive” Presented at the 7th International Conference on Design Principles and Practices Chiba, Japan, http://bit.ly/YbEDu5
  • Waguespack, L. J., Schiano, W. T. (2013). “Thriving Systems Theory: An Emergent Information Systems Design Theory” Presented at the IEEE Hawaii International Conference on System Sciences (HICSS-46) Maui, HI
  • Waguespack, L. J., Schiano, W. T. (2012). “SCRUM Project Architecture and Thriving Systems Theory” Presented at the IEEE Hawaii International Conference on System Sciences (HICSS-45) Maui, HI
  • Waguespack, L. J., Yates, D. J., Schiano, W. T. (2010). “Translating Architectural Design Quality from the Physical Domain to Information Systems” Presented at the 4th International Conference on Design Principles and Practices Chicago, IL
  • Schiano, W. T., Waguespack, L. J., Yates, D. J. (2009). “Lessons for IT Architecture from Physical Architecture” Presented at the CHIMIT Baltimore, MD
  • Waguespack, L. J., Schiano, W. T. (2006). “A Reuse Immersion Grid for Strategic Reuse Goals Assessment” Presented at the 39th Hawaii International Conference on Systems Sciences Kauai, Hawaii
  • Saraswat, S., Schiano, W. T. (2006). “Emerging Issues in United States Telecommunications Policy: An Analysis of Federal Communications Commission Activity” Presented at the Hawaii International Conference on Information Systems Honolulu, Hawaii
  • Foxman, E. R., Schiano, W. T. (2003). “Inspecting Spam: Unsolicited Communications on the Internet” Presented at the IRMA, 2000 Anchorage
  • Lucas, W. T., Schiano, W. T., Topi, H. (2002). “Web search in IS research”
  • Englander, I. S., Schiano, W. T. (2000). “Meeting the e-Commerce Challenge in the Undergraduate Curriculum” Presented at the 2000 Information Resources Management Association Int'l Conference Anchorage, AS
  • Lucas, W. T., Schiano, W. T. (2000). “Being There: Search Engine Positioning on the World Wide Web” Presented at the World Conference on the WWW and Internet San Antonio, TX
  • Waguespack, L. J., Schiano, W. T. (1998). “Managing the Migration to Object Orientation” Presented at the Information Resources Management Association Boston, MA
  • Englander, I. S., Schiano, W. T. (1998). “Attracting Non-Majors to the IS Department: Challenges and Strategies” Presented at the ISECON San Antonio, TX
  • Schiano, W. T., Englander, I. S. (1998). “Developing an Electronic Commerce Focus Within the IS Curriculum” Presented at the ISECON San Antonio, TX

    • Technology

  • (2023). Fundamentals of Case Teaching

    • Service

    Service: Professional

  • Editor (Associate), Conference for ICIS 2020 2020-04-01 - 2020-07-31

    • Service: University

  • Theme ambassador for emerging technologies for Professional MBA Program 2024-09-01 - Present
  • Task Force Member for NECHE Teaching & Learning Team 2021-01-01 - 2022-01-01
  • Guest Speaker for Badavas Center for Innovation in Teaching and Learning 2020-04-02 - 2020-04-02
  • Committee Member for Curriculum Revision Task Force 2018-01-01 - 2019-12-31
  • Committee Member for Teaching Council 2017-09-01 - 2018-05-31
  • Committee Member for Enterprise architecture committee 2014-12-01 - 2016-05-31
  • Committee Member for CIO Search Committee 2015-02-01 - 2015-09-30
  • Committee Member for Business continuity 2014-01-01 - 2016-12-31
  • Committee Member for Information Technology/Workday Steering Committee 2014-01-01 - 2016-12-31