Bio
Research interests in human factors, localization, behavioral design, design ethics, and UX strategy with a goal of building an applied theoretical model for experience design. Founder of the User Experience Center and User Experience Studio, these centers have helped clients around the globe improve the competitiveness of their technology products and services through a carefully defined user experience. Past President of the Boston Chapter of the Society for Technical Communication; an Associate Fellow in the Society for Technical Communication, and a past member of the Technical Communication Editorial Board, the ACM, SIGCHI, Usability Professional Association, and Human Factors and Ergonomics Society. Member of the Mass High Tech Council
Professional Memberships
PresentAssociation of Computing Machinery PresentHuman Factors and Ergonomics Association PresentUser Experience Professionals Association PresentACM Computer Human Interaction 2022 - PresentHuman Factors and Ergonomics Association 2022 - PresentUser Experience professional Association 2022 - PresentACM Human Computer Interaction 2021 - PresentHuman Factors and Eronomics 2021 - PresentUsability Professional Association 2021 - PresentAssociation for Computing Machinery 1990 - PresentHuman Factors and Ergonomics Society 1990 - PresentUsability Professional Association 1990 - PresentAwards and Honors
2022, Adamian Lifetime Excellence in Teaching Award, Bentley University2008, Riley Award, Town of Auburn2008, Riley Award, Town of Auburn2008, Riley Award, Town of Auburn2007, Children's Friend Award, Auburn Youth and Family Services2002, Professor of Human Factors1998, Associate Fellow, Society for Technical CommunicationPublications
Journal Articles
Gribbons, W. M. (2013). The Four Waves of User Centered Design: The Bentley Experience. UX Magazine. 4. (Link)Gribbons, W. M. (2010). Patient-Centered Design of an Information Management Module. JOURNAL OF MEDICAL INTERNET RESEARCH, (12) 3 in press. Gribbons, W. M. (1998). Visualizing Information. Technical Communication, (45) 4 467-473. Gribbons, W. M. (1991). Organization by Design. Journal of Technical Writing and Communication, (22) 1 57-75. Gribbons, W. M. (1991). Visual Literacy: Implications for Information Design. IEEE Transactions on Professional Communication, (34) 1 42-50. Porter, S., Cai, Z., Gribbons, W. M., Goldmann, D. A., Kohane, I. S. (). The Asthma Kiosk, A Patient-Centered Technology for Collaborative Decision Support in the Emergency Department. Journal of the American Medical Informatics Association, (11) 6 458-467. Forthcoming.
Book Chapters
Gribbons, W. M., Hübscher, R. (2014). Transforming HCI: The Art, Science and Business of User Experience Design In Heikki Topi and Allen Tucker, (Eds.) Information Systems and Information Technology, Volume 2 (Computing Handbook Set, Third Edition,) . 41 pages. Boca Rotan: Taylor and FrancisGribbons, W. M. (2012). Universal Accessibility and Low Literacy Populations: Implications for HCI, Design, and Research Methods In Julie Jacko and Andrew Sears, (Eds.) The Human Computer Interaction Handbook. 909-924. Mahwah, NJ:: Lawrence ErlbaumGribbons, W. M. (2007). Universal Accessibility and Functionally Illiterate Populations: Implications for HCI, Design, and Testing In , (Eds.) . 872 - 881. Mahwah, NJ: Lawrence ErlbaumGribbons, W. M. (2003). The New Demographic: Transforming the HCI Curriculum In Jacko, Julie, Stephanidis, Constantine, (Eds.) . 341-346. Mahwah, New Jersey: Lawrence Erlbaum AssociatesGribbons, W. M., Hübscher, R. (). From HCI to User Experience: Moving Beyond Technology In Allen Tucker, (Eds.) Computer Science Handbook. New York: Taylor and Francis Group Forthcoming.
Conference Proceedings
Gribbons, W. M., .Aylesworth, A. B.Kirsch, G. E., . (2013). An Interdisciplinary Approach to Building Creativity Skills among MBA Students 2013 Marketing Educators’ Association Conference. 8 pages. Aylesworth, A. B.Gribbons, W. M.Kirsch, G. E. (2013). An Interdisciplinary Approach to Building Creativity Skills among MBA Students Marekting Educators Association Proceedings.
Conference Papers
Gribbons, W. M. (2013). Disruption or InnovationALPFA, ALPFA Disruptive Technology Symposium.
Presentations
Gribbons, W. M. (2018). “Design Ethics” Presented at the Liberty Mututal UX Summit Boston Gribbons, W. M. (2018). “The Fracturing of the Experience Movement” Presented at the UXPA UXPA Boston Gribbons, W. M. (2017). “Unintended Consequences of Design: Re-defining the Designer's Responsibilities ” Presented at the Boston UXPA Boston UXPA Waltham Gribbons, W. M. (2016). “UX Design and Product Management” Presented at the Boston Product Managers Group Boston Product Managers Group Waltham Gribbons, W. M. (2016). “UX Design” Presented at the WGBH Designed in Boston Boston, MA Gribbons, W. M. (2016). “The Future of UX” Gribbons, W. M., Thomas, R. (2016). “A Psychological Examination of How Our Decisions Are Guided and Made” Presented at the UXPA UXPA Seattle, Washington Gribbons, W. M. (2016). “ (scheduled April 2016). Decision Making” Gribbons, W. M. (2016). “Experience Design” Gribbons, W. M. (2016). “Human Factors and Human Decision Making” Gribbons, W. M. (2016). “Faulty by Design” Presented at the Oregon CHI Oregon CHI Portland Oregon Gribbons, W. M. (2016). “Human Decision Making in Complex Environments” Presented at the East Carolina State University Symposium on Communicating Complex Information (SCCI) Greenville, NC Gribbons, W. M. (2016). “Innovation: The Fourth Wave of User Centered Design” Presented at the NH UXPA NH UXPA Portsmouth NH Gribbons, W. M. (2015). “A Psychological Examination of Human Decision Making” Presented at the Mitre Corporation Human Factors Symposium Bedford, MA Gribbons, W. M. (2015). “Innovation and User Experience Design” Presented at the UXPA UXPA BostonGribbons, W. M. (2015). “Faulty by Design: A psychological Examination of Human Decision Making” Presented at the Boston UXPA UXPA Conference Boston MA Gribbons, W. M. (2015). “Faulty by Design: A Psychological Examination of Human Decision Making” Presented at the LA UXPA LA UXPA Los Angeles, CA Gribbons, W. M. (2014). “The Fourth Wave of User-Centered Design” Presented at the UXPA UXPA International Annual Conference London, Englan Gribbons, W. M. (2013). “Avoiding the Unintended Consequences: Redefining the Designer's Responsibilities” Presented at the Bentley University Bentley Colloquium On Responsible Innovation Waltham MA Gribbons, W. M. (2013). “UX Inspired Innovation” Gribbons, W. M. (2013). “UX Inspired Innovation in Healthcare” Presented at the Kaiser Permanente Kaiser Speakers Series California Aylesworth, A. B., Gribbons, W. M., Kirsch, G. E. (2013). “An Interdisciplinary Approach to Building Creativity Skills among MBA Students” Presented at the Marketing Educators Association Marketing Educators Conference Portland, OR Gribbons, W. M. (2013). “Disruption or Innovation” Presented at the ALPFA ALPFA Disruptive Technology Symposium Boston Gribbons, W. M., Rosenzweig, E. (2011). “Human Factors Design for Device Software Safety” Presented at the Medical Software SIG Medical Development Group Boston Gribbons, W. M. (2011). “The Changing Face of HCI” Presented at the Boston CHI Boston Human Computer Interaction Session Boston Gribbons, W. M., Albert, W. (2009). “Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites” Presented at theHuman Factors and Ergonomics Conference San Antonio, Texas Albert, W., Gribbons, W. M., Almadas, J. (2009). “Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites” Presented at the Human Factors and Ergonomic Society Human Factors and Ergonomic Society Annual Meeting San Antonio, TX Gribbons, W. M., Buchholz, W. J. (2004). “Accessibility for Lower Literacy Populations” Gribbons, W. M. (2003). “Lower Literacy Populations: Implications for Usability Inspections and Usability Testing” Presented at theUsability Professionals Association Scottsdale, AZ Gribbons, W. M. (2002). “Usability Inspection Heuristics” Service
Department Service
Committee Member for Board of Trustees, Academic Affairs Committee 2022 - PresentCommittee Member for Board of Trustees, Academic Affairs Committee 2022 - PresentCommittee Member for Graduate School Re-Design Committee 2022 - PresentCommittee Member for Graduate School Re-Design Committee 2022 - PresentCommittee Member for Executive PhD 2022 - PresentCommittee Member for Executive PhD 2022 - PresentCommittee Member for Graduate Curriculum, Graduate Program Director, and Graduate Council 2022 - PresentCommittee Member for Graduate Curriculum, Graduate Program Director, and Graduate Council 2022 - PresentCommittee Chair for Program Director HFID 2022 - PresentCommittee Chair for XD Platform Coordinator 2022 - PresentCommittee Member for Registrar Search Committee 2019 - PresentCommittee Member for Student Experience Task Force 2019 - PresentCommittee Member for Student Experience Task Force 2018 - PresentCommittee Chair for Faculty Search Committee 2015 - PresentProgram Director for MSHFID 2014 - PresentCommittee Member for Graduate Council 2012 - PresentCommittee Member for Graduate Curriculum 2012 - PresentCommittee Member for Faculty Senate 2005 - PresentI provide oversight of all aspects of the Center for User Experience Center 2000 - PresentI provide oversight of all aspects of the Center for User Experience Center 2000 - PresentCommittee Chair for Director of HFID Program 1999 - PresentCommittee Chair for Director of HFID Program 1999 - PresentCommittee Chair for Director User Experience Certificate 1990 - PresentCommittee Chair for Director User Experience Certificate 1990 - PresentChair (six months) for IDCC 2022 - 2022Committee Member for Faculty Search Committee 2021 - 2021Committee Member for Registrars Search Committee 2019 - 2019Committee Chair for Research Committee 2000 - 2017Committee Member for Curriculum Implementation Committee 2015 - 2016Committee Member for Graduate Council 2012 - 2016Committee Member for Graduate Curriculum 2012 - 2016Committee Chair for IDCC Evaluation Committe Chair 2012 - 2016Committee Member for Faculty Senate 2012 - 2013Chair 2011 - 2011University Service
Committee Member for Graduate Council, Program Directors, Graduate Curriculum 2023 - PresentCommittee Member for Business Chairs, Joint Chairs, Graduate Council, Program Directors, Graduate Curriculum 2021 - PresentCommittee Member for Web/Digital Advisory Committee 2016 - PresentCommittee Member for Digital Engagement Steering Committee 2011 - PresentCommittee Member for Graduate Council 2009 - PresentCommittee Member for Graduate Curriculuum Committee 2008 - PresentCommittee Member for Faculty Senate 2000 - PresentMS Program Directors 2000 - PresentUniversity Senate for Curriculum Implementation Committee 2014 - 2017Committee Member for Workday Task Force 2016 - 2016Committee Member for Search Committee: Online Degree Completion Director 2014 - 2015Committee Member for CIO Search Committee 2015 - 2015Task Force Member for Bentley MBA Task Force 2011 - 2013Committee Member for Salary and Benefits Committee 2005 - 2013Task Force Chair for Web Steering Committee 2009 - 2011Professional Service
Committee Member for Court Management Advisory Committee 2022 - PresentExternal Tenure reviewer for University of Maryland 2016 - PresentExternal reviewer for University of Maryland 2015 - PresentCommittee Member for Mass High Tech Council 2013 - Present
