Bill Gribbons

Bill Gribbons

  • Professor, Experience Design
  • Advisor, Massachusetts Trial Courts
  • Advisor, Massachusetts Trial Courts
  • Advisor, Massachusetts Trial Courts
  • Advisor, Massachusetts Trial Courts
  • Advisory Board, Diversity Dashboard --- tech start-up
  • Advisory Board, Diversity Dashboard --- tech start-up
  • Professor, TIAS Business School
  • Chair, Auburn First Day Program and Winter Coat Drive
  • Chair, Auburn First Day Program and Winter Coat Drive
  • Chair, Auburn First Day Program and Winter Coat Drive
  • Other
  • Program Director
  • Ph.D. Univ of Maryland-College Park

Teaching Interests

Human factors;
Localization;
User Experience. Product strategy, and Innovation;
Information visualization;
User and task analysis;
Universal accessibility
Design Ethics

Research Interests

Human Factors;
Human Computer Interaction;
Innovation;
Universal Accessibility;
Product Usability;
User Experience
Information Visualization
Design Ethics

Consulting/Practice Interests

Product usability;
Integrating user experience practices;
The elderly and technology design;
Cognitive disabilities and technology design;
Designing products for the global marketplace;
User and task analysis
Innovation and product strategy
UX Strategy

Bio

Research interests in human factors, localization, behavioral design, design ethics, and UX strategy with a goal of building an applied theoretical model for experience design. Founder of the User Experience Center and User Experience Studio, these centers have helped clients around the globe improve the competitiveness of their technology products and services through a carefully defined user experience. Past President of the Boston Chapter of the Society for Technical Communication; an Associate Fellow in the Society for Technical Communication, and a past member of the Technical Communication Editorial Board, the ACM, SIGCHI, Usability Professional Association, and Human Factors and Ergonomics Society. Member of the Mass High Tech Council

Professional Memberships

  • ACM Computer Human Interaction 2022-01-01 - Present
  • Human Factors and Ergonomics Association 2022-01-01 - Present
  • User Experience professional Association 2022-01-01 - Present
  • ACM Human Computer Interaction 2021-01-01 - Present
  • Human Factors and Eronomics 2021-01-01 - Present
  • Usability Professional Association 2021-01-01 - Present
  • Association for Computing Machinery 1990-01-01 - Present
  • Human Factors and Ergonomics Society 1990-01-01 - Present
  • Usability Professional Association 1990-01-01 - Present

    • Awards and Honors

  • Adamian Lifetime Excellence in Teaching Award, Bentley University
  • Riley Award, Town of Auburn
  • Riley Award, Town of Auburn
  • Riley Award, Town of Auburn
  • Children's Friend Award, Auburn Youth and Family Services
  • Professor of Human Factors
  • Associate Fellow, Society for Technical Communication

    • Scholarly Contributions and Creative Productions

    Journal Articles

  • Gribbons, W. M. (2013). The Four Waves of User Centered Design: The Bentley Experience. UX Magazine 4. (Link)
  • Gribbons, W. M. (2010). Patient-Centered Design of an Information Management Module. JOURNAL OF MEDICAL INTERNET RESEARCH, (12) 3 in press.
  • Gribbons, W. M. (1998). Visualizing Information. Technical Communication, (45) 4 467-473.
  • Gribbons, W. M. (1991). Organization by Design. Journal of Technical Writing and Communication, (22) 1 57-75.
  • Gribbons, W. M. (1991). Visual Literacy: Implications for Information Design. IEEE Transactions on Professional Communication, (34) 1 42-50.
  • Gribbons, W. M. "Optimizing Data Entry: A Patient-Centered Approach for Designing the PHR,". (In Progress)
  • Gribbons, W. M. Reconsidering Localization: The Role of Intercultural Psychology. (In Progress)
  • Porter, S., Cai, Z., Gribbons, W. M., Goldmann, D. A., Kohane, I. S. The Asthma Kiosk, A Patient-Centered Technology for Collaborative Decision Support in the Emergency Department. Journal of the American Medical Informatics Association, (11) 6 458-467. (Forthcoming)

    • Book Chapters

  • Gribbons, W. M., Hübscher, R. (2014). Transforming HCI: The Art, Science and Business of User Experience Design Information Systems and Information Technology, Volume 2 (Computing Handbook Set, Third Edition,). Boca Rotan: Taylor and Francis
  • Gribbons, W. M. (2012). Universal Accessibility and Low Literacy Populations: Implications for HCI, Design, and Research Methods The Human Computer Interaction Handbook. Mahwah, NJ:: Lawrence Erlbaum
  • Gribbons, W. M. (2007). Universal Accessibility and Functionally Illiterate Populations: Implications for HCI, Design, and Testing . Mahwah, NJ: Lawrence Erlbaum
  • Gribbons, W. M. (2003). The New Demographic: Transforming the HCI Curriculum . Mahwah, New Jersey: Lawrence Erlbaum Associates
  • Gribbons, W. M., Hübscher, R. From HCI to User Experience: Moving Beyond Technology Computer Science Handbook. New York: Taylor and Francis Group (Forthcoming)

    • Conference Proceedings

  • Gribbons, W. M., Aylesworth, A. B., Kirsch, G. E. (2013). “An Interdisciplinary Approach to Building Creativity Skills among MBA Students” 2013 Marketing Educators‚Äô Association Conference Portland Oregon
  • Aylesworth, A. B., Gribbons, W. M., Kirsch, G. E. (2013). “An Interdisciplinary Approach to Building Creativity Skills among MBA Students” Marekting Educators Association Proceedings

    • Digital and Electronic Media, Social Media, Blogs, Podcasts

  • 2013. "Bloomberg Radio"
  • 2013. "Knowledge@Wharton"
  • 2013. "GigaOm"
  • 2013. "UX Magazine"
  • 2013. "ComputerWorld"

    • Presentations

  • Gribbons, W. M. (2018). “Design Ethics” Presented at the Liberty Mututal UX Summit Boston
  • Gribbons, W. M. (2018). “The Fracturing of the Experience Movement” Presented at the UXPA UXPA Boston
  • Gribbons, W. M. (2017). “Unintended Consequences of Design: Re-defining the Designer's Responsibilities” Presented at the Boston UXPA Boston UXPA Waltham
  • Gribbons, W. M. (2016). “UX Design and Product Management” Presented at the Boston Product Managers Group Boston Product Managers Group Waltham
  • Gribbons, W. M. (2016). “UX Design” Presented at the WGBH Designed in Boston Boston, MA
  • Gribbons, W. M. (2016). “The Future of UX”
  • Gribbons, W. M., Thomas, R. (2016). “A Psychological Examination of How Our Decisions Are Guided and Made” Presented at the UXPA UXPA Seattle, Washington
  • Gribbons, W. M. (2016). “(scheduled April 2016). Decision Making”
  • Gribbons, W. M. (2016). “Experience Design”
  • Gribbons, W. M. (2016). “Human Factors and Human Decision Making”
  • Gribbons, W. M. (2016). “Faulty by Design” Presented at the Oregon CHI Oregon CHI Portland Oregon
  • Gribbons, W. M. (2016). “Human Decision Making in Complex Environments” Presented at the East Carolina State University Symposium on Communicating Complex Information (SCCI) Greenville, NC
  • Gribbons, W. M. (2016). “Innovation: The Fourth Wave of User Centered Design” Presented at the NH UXPA NH UXPA Portsmouth NH
  • Gribbons, W. M. (2015). “A Psychological Examination of Human Decision Making” Presented at the Mitre Corporation Human Factors Symposium Bedford, MA
  • Gribbons, W. M. (2015). “Innovation and User Experience Design” Presented at the UXPA UXPA Boston
  • Gribbons, W. M. (2015). “Faulty by Design: A psychological Examination of Human Decision Making” Presented at the Boston UXPA UXPA Conference Boston MA
  • Gribbons, W. M. (2015). “Faulty by Design: A Psychological Examination of Human Decision Making” Presented at the LA UXPA LA UXPA Los Angeles, CA
  • Gribbons, W. M. (2014). “The Fourth Wave of User-Centered Design” Presented at the UXPA UXPA International Annual Conference London, Englan
  • Gribbons, W. M. (2013). “Avoiding the Unintended Consequences: Redefining the Designer's Responsibilities” Presented at the Bentley University Bentley Colloquium On Responsible Innovation Waltham MA
  • Gribbons, W. M. (2013). “UX Inspired Innovation”
  • Gribbons, W. M. (2013). “UX Inspired Innovation in Healthcare” Presented at the Kaiser Permanente Kaiser Speakers Series California
  • Aylesworth, A. B., Gribbons, W. M., Kirsch, G. E. (2013). “An Interdisciplinary Approach to Building Creativity Skills among MBA Students” Presented at the Marketing Educators Association Marketing Educators Conference Portland, OR
  • Gribbons, W. M. (2013). “Disruption or Innovation” Presented at the ALPFA ALPFA Disruptive Technology Symposium Boston
  • Gribbons, W. M., Rosenzweig, E. (2011). “Human Factors Design for Device Software Safety” Presented at the Medical Software SIG Medical Development Group Boston
  • Gribbons, W. M. (2011). “The Changing Face of HCI” Presented at the Boston CHI Boston Human Computer Interaction Session Boston
  • Gribbons, W. M., Albert, W. (2009). “Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites” Presented at the Human Factors and Ergonomics Conference San Antonio, Texas
  • Albert, W., Gribbons, W. M., Almadas, J. (2009). “Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites” Presented at the Human Factors and Ergonomic Society Human Factors and Ergonomic Society Annual Meeting San Antonio, TX
  • Gribbons, W. M., Buchholz, W. J. (2004). “Accessibility for Lower Literacy Populations”
  • Gribbons, W. M. (2003). “Lower Literacy Populations: Implications for Usability Inspections and Usability Testing” Presented at the Usability Professionals Association Scottsdale, AZ
  • Gribbons, W. M. (2002). “Usability Inspection Heuristics”

    • Service

    Service: Department

  • Committee Member for Board of Trustees, Academic Affairs Committee 9/1/22 - Present
  • Committee Member for Board of Trustees, Academic Affairs Committee 9/1/22 - Present
  • Committee Member for Graduate School Re-Design Committee 9/1/22 - Present
  • Committee Member for Graduate School Re-Design Committee 9/1/22 - Present
  • Committee Member for Executive PhD 1/1/22 - Present
  • Committee Member for Executive PhD 1/1/22 - Present
  • Committee Member for Graduate Curriculum, Graduate Program Director, and Graduate Council 1/1/22 - Present
  • Committee Member for Graduate Curriculum, Graduate Program Director, and Graduate Council 1/1/22 - Present
  • Committee Chair for Program Director HFID 1/1/22 - Present
  • Committee Chair for XD Platform Coordinator 1/1/22 - Present
  • Chair (six months) for IDCC 1/1/22 - 7/1/22
  • Committee Member for Faculty Search Committee 1/1/21 - 6/1/21
  • Committee Member for Registrar Search Committee 1/1/19 - Present
  • Committee Member for Student Experience Task Force 1/1/19 - Present
  • Committee Member for Student Experience Task Force 12/1/18 - Present
  • Committee Member for Registrars Search Committee 1/1/19 - 5/31/19
  • Committee Chair for Faculty Search Committee 9/1/15 - Present
  • Committee Member for Curriculum Implementation Committee 1/1/15 - 12/31/16
  • Program Director for MSHFID 1/1/14 - Present
  • Committee Member for Graduate Council 7/1/12 - Present
  • Committee Member for Graduate Curriculum 7/1/12 - Present
  • Committee Member for Graduate Council 7/1/12 - 1/31/16
  • Committee Member for Graduate Curriculum 7/1/12 - 1/31/16
  • Committee Chair for IDCC Evaluation Committe Chair 7/1/12 - 1/31/16
  • Committee Member for Faculty Senate 7/1/12 - 1/31/13
  • for Chair 1/1/11 - 7/31/11
  • Committee Member for Faculty Senate 9/1/05 - Present
  • I provide oversight of all aspects of the Center for User Experience Center 9/1/00 - Present
  • I provide oversight of all aspects of the Center for User Experience Center 9/1/00 - Present
  • Committee Chair for Research Committee 9/1/00 - 12/31/17
  • Committee Chair for Director of HFID Program 9/1/99 - Present
  • Committee Chair for Director of HFID Program 9/1/99 - Present
  • Committee Chair for Director User Experience Certificate 9/1/90 - Present
  • Committee Chair for Director User Experience Certificate 9/1/90 - Present

    • Service: Public

  • Board Member for Court Management Advisory Group 9/1/22 - Present
  • Chairperson for Auburn First Day Program and Winter Coat Drive 7/1/99 - Present
  • Chairperson for Auburn First Day Program and Winter Coat Drive 7/1/99 - Present
  • Chairperson for Auburn First Day Program and Winter Coat Drive 7/1/99 - Present
  • Chairperson for Auburn First Day Program and Winter Coat Drive 7/1/99 - Present
  • Founder for First Day Program and Winter coat Drive 9/1/98 - Present
  • Member for Town of Auburn, Town Meeting Member 5/1/16 - 12/31/19
  • Member for Town of Auburn, Town Meeting Member 5/1/16 - 12/31/19

    • Service: Professional

  • Committee Member for Court Management Advisory Committee 1/1/22 - Present
  • for University of Maryland 1/1/16 - Present
  • for University of Maryland 8/1/15 - Present
  • Committee Member for Mass High Tech Council 5/1/13 - Present

    • Service: University

  • Committee Member for Graduate Council, Program Directors, Graduate Curriculum 1/1/23 - Present
  • Committee Member for Business Chairs, Joint Chairs, Graduate Council, Program Directors, Graduate Curriculum 1/1/21 - Present
  • Committee Member for Web/Digital Advisory Committee 1/1/16 - Present
  • Committee Member for Workday Task Force 4/1/16 - 12/31/16
  • University Senate for Curriculum Implementation Committee 12/1/14 - 12/31/17
  • Committee Member for Search Committee: Online Degree Completion Director 12/1/14 - 12/31/15
  • Committee Member for CIO Search Committee 5/1/15 - 8/31/15
  • Committee Member for Digital Engagement Steering Committee 1/1/11 - Present
  • Task Force Member for Bentley MBA Task Force 1/1/11 - 12/31/13
  • Committee Member for Graduate Council 9/1/09 - Present
  • Committee Member for Graduate Curriculuum Committee 9/1/08 - Present
  • Task Force Chair for Web Steering Committee 5/1/09 - 4/30/11
  • Committee Member for Salary and Benefits Committee 9/1/05 - 9/30/13
  • Committee Member for Faculty Senate 9/1/00 - Present
  • for MS Program Directors 9/1/00 - Present