Tamara Babaian

Teaching Interests

Computer Programming and Languages; Machine Learning; NLP and its applications;
Database theory, design and implementation;
Analysis of Algorithms

Research Interests

Intelligent and Collaborative Information Systems; Business applications of Machine Learning; Health AI ; AI Ethics; Human-Computer Interaction; Usability

Bio

Research interests include: Human-Computer Collaborative Problem Solving. On the web: http://cis.bentley.edu/tbabaian

Professional Links

Professional Memberships

  • Association for Advancement of Artificial Intelligence 2000 - Present
  • Association of Computing Machinery 2000 - Present
  • Awards and Honors

  • 2008, NSF Award #0819333 "Software for Real Life Systems" program within Computing and Communications Foundations. Title: "Design and Evaluation Methodologies for Enhancing ERP System Usability", Amount: $400,000; 2008-2011, NSF
  • Publications

    Journal Articles


  • Babaian, T., Xu, J. (2024). Entity recognition from colloquial text. Decision Support Systems, (179)
  • Xu, J., Babaian, T. (2021). Artificial Intelligence in Business Curriculum: The Pedagogy and Learning Outcomes. International Journal of Management Education, (19) 3
  • Babaian, T., Xu, J., Lucas, W. T. (2018). ERP Prototype with Built-in Task and Process Support. European Journal of Information Systems, (27) 2 189-206. (Link)
  • Lucas, W. T., Babaian, T. (2015). The Collaborative Critique: An Inspection Method for Expert Evaluation of User Interfaces. International Journal of Human-Computer Interaction (IJHCI), Taylor and Francis.
  • Babaian, T., Lucas, W. T. (2013). Modeling Data for Enterprise Systems with Memories. Journal of Database Management, (24) 2 1-12.
  • Babaian, T., Schmolze, J. G. (2009). Practical Reasoning about Knowledge States for Open World Planning with Sensing. Journal of Applied and Non-Classical Logics, (19) 1 7-41.
  • Babaian, T., Lucas, W. T. (2006). Black-Box Testing in the Introductory Programming Course. Journal of Informatics Education Research.
  • Babaian, T., Schmolze, J. G. (2006). Efficient Open World Reasoning for Planning. Logical Methods in Computer Science, (2) 3 1-39. (Link)
  • Babaian, T., Lucas, W. T., Topi, H. (2006). Improving ERP Usability Through User-System Collaboration. International Journal of Enterprise Information Systems, (2) 3 10-23.
  • Topi, H., Lucas, W. T., Babaian, T. (2006). Using informal notes for sharing corporate technology know-how. European Journal of Information Systems, (15) 5 486-499.
  • Carlin, A., Schmolze, J. G., Babaian, T. (2005). Graphplan Based Conformant Planning with Limited Quantification. Research on Computing Science: Advances in Artificial Intelligence Theory, (16) 65-75. (Link)
  • Babaian, T. (2003). Knowledge-Based Personalization. Idea Group Inc.

    Book Chapters


  • Babaian, T., Lucas, W. T., Chircu, A. M., Power, N. (2017). Interactive Visualizations for Workspace Tasks,Lecture Notes in Business Information Processing book series (LNBIP), vol. 291, pp. 389-413 In , (Eds.) . Springer
  • Lucas, W. T., Babaian, T., Topi, H. (2008). Applying Collaboration Theory for Improving ERP System-User Interaction In Angappa Gunasekaran, (Eds.) Techniques and Tools for the Design and Implementation of Enterprise Information Systems (Vol. 2). 1-21. Hershey, PA: Idea Group, Inc.
  • Babaian, T. (2005). Reasoning about User Preferences In Mehdi Khosrow-Pour, (Eds.) . Hershey, PA: Idea Group Reference

  • Conference Proceedings


  • Xu, J.Babaian, T. (2022). Investigating Generalizability of BERT Models for Symptom Recognition Proceedings of the 32nd Workshop on Information Technologies and Systems (WITS).
  • Xu, J.Babaian, T. (2022). Investigating Symptom Recognition in Colloquial Patient Narratives Proceedings of the 16th International Conference on Design Science Research in Information Systems (DESRIST), (International Conference on Design Science Research in Information Systems (DESRIST))
  • Cooprider, J. G.Topi, H.Xu, J.Dias, M.Babaian, T.Lucas, W. T. (2010). A Collaboration Model for ERP User-System Interaction , (Hawaii International Conference on System Sciences (HICSS))
  • Babaian, T. (2006). Putting Automated Reasoning to Work in a Collaborative System .
  • Topi, H.Babaian, T.Lucas, W. T. (2005). Informal Notes on Technology Use as a Mechanism for Knowledge Representation and Transfer , (The Sixth European Conference on Organizational Knowledge, Learning, and Capabilities)
  • Topi, H.Lucas, W. T.Babaian, T. (2005). Identifying Usability Issues with an ERP Implementation , (International Conference on Enterprise Information Systems 2005)
  • Babaian, T. (). Exploring Design Principles for Speech-to-Visualization Data Entry Interfaces HCII International, (HCI INTERNATIONAL 2023 25TH INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION) Forthcoming.

  • Conference Papers


  • Babaian, T., Xu, J. (2023). NLP in Healthcare: Developing Interactive Integrated Collaborative AssistantsSpringer, HCI International 2023 – Late Breaking Posters. HCII 2023. CCIS vol 1958. . 11–16. (Link)
  • Babaian, T. (2023). Exploring Design Principles for Speech-to-Visualization Data Entry InterfacesSpringer, Cham, HCI International 2023 Posters. HCII 2023. CCIS,volume 1834. 18–23. (Link)
  • Wang, R., Babaian, T. (2020). A Detailed Examination of User Interactions with Two Different Data InterfacesSpringer, Cham, HCII 2020, vol 12184. 183-197. (Link)
  • Babaian, T., Boeri, M. W., Ligure, G. (2019). Supporting Life History Research with Interactive VisualizationsSpringer, Cham, vol 11566. 259-269. (Link)
  • Babaian, T., Lucas, W. T., Chircu, A. M. (2019). Mapping Data Associations in Enterprise SystemsSpringer, LNCS book series. volume 11491 254--268. (Link)
  • Babaian, T., Zhang, R., Lucas, W. T. (2017). DTMi – a New Interface for Informed Navigation, HCI International 2017, Lecture Notes in Computer Science book series (LNCS,) vol. 10272, pp. 413-423,Springer, International Conference on Human-Computer Interaction, Lecture Notes in Computer Science book series , LNCS vol. 10272. 413-423. (Link)
  • Babaian, T., Lucas, W. T., Chircu, A. M., Power, N. (2017). Extending an Association Map to Handle Large Data Sets, HCI International 2017, Lecture Notes in Computer Science book series (LNCS,) vol. 10273, pp. 3-21Springer, International Conference on Human Interface and the Management of Information,LNCS, v. 10273. 3-21. (Link)
  • Babaian, T., Lucas, W. T., Chircu, A. M., Power, N. (2016). Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems.In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS, pages 368-377.Scitepress, 18th International Conference on Enterprise Information Systems . 368-377.
  • Babaian, T., Lucas, W. T., Li, M. (2015). Modernizing Exploration and Navigation in Enterprise Systems with Interactive Visualizations, HCI International 2015, Lecture Notes in Computer Science, vol. 9172, pages 23-33Springer, HCI International 2015, LNCS, 9172, . pages 23-33.
  • Babaian, T., Xu, J., Lucas, W. T. (2014). Applying Design Principles for Enhancing Enterprise System UsabilityProceedings of the 9th International Joint Conference on Software Technologies (ICSOFT), SciTePress, ICSOFT -EA. 2014 162-169.
  • Babaian, T., Lucas, W. T., Xu, J. (2014). Task and Process Support in ERP SystemsAdvancing the Impact of Design Science: Moving from Theory to Practice - 9th International Conference, DESRIST Proceedings, Lecture Notes in Computer Science (LNCS), Springer, 8463. 443-447.
  • Babaian, T., Lucas, W. T. (2013). Composing Interface Demonstrations Automatically from Usage LogsSpringer-Verlag, 141. 376-392.
  • Lucas, W. T., Xu, J., Babaian, T. (2013). Visualizing ERP Usage Logs in Real Time, Proceedings of the 15th International Conference on Enterprise Information Systems (ICEIS'13).
  • Babaian, T., Lucas, W. T. (2012). Leveraging Usage History to Support Enterprise System Users, Proceedings of the 14th International Conference on Enterprise Information Systems (ICEIS'12), SciTePress, v.3, pp. 35-44.
  • Babaian, T., Lucas, W. T., Stein, M. (2012). Evaluating the Collaborative Critique MethodACM SIGCHI, Proceedings of 2012 ACM annual conference on Human Factors in Computing Systems (CHI-2012), pp. 2137-2146, ACM, 2012..
  • Lucas, W. T., Babaian, T. (2012). Implementing Design Principles for Collaborative ERP Systems, Proceedings of the 7th International Conference on Design Science Research in Information Systems: Advances in Theory and Practice (DESRIST'12), LNCS 7286 (pp. 88-107). Berlin: Springer-Verlag.
  • Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). Usability through System-User Collaboration: Deriving Design Principles for Greater ERP Usability, 5th International Conference on Design Science Research in Information Systems and Technology .
  • Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). Usability through System-User Collaboration: Deriving Design Principles for Greater ERP UsabilitySpringer, Lecture Series in Computer Science, 6105. 394-409. (Link)
  • Lucas, W. T., Babaian, T., Cooprider, J. G., Topi, H., Xu, J. (2010). Applying Human-Computer Collaboration for Improving ERP Usability: Extended Abstract, Proceedings of the 2010 International Symposium on Collaborative Technologies and Systems (CTS 2010).
  • Lucas, W. T., Babaian, T. (2009). Reasoning for Intelligent System - User Interactions with ERP Systems, IJCAI 2009 Workshop on Intelligence and Interaction.
  • Babaian, T., Lucas, W. T. (2008). A Reasoned Approach to Error Handling, 10th International Conference on Enterprise Information Systems.
  • Babaian, T., Lucas, W. T., Topi, H. (2007). A Data-driven Design for Deriving Usability Metrics, International Conference on Software and Data Technologies (ICSOFT-2007).
  • Babaian, T., Lucas, W. T., Topi, H. (2007). Visualizing the process: A graph-based approach toenhancing system-user knowledge sharing, ICEIS-2007.
  • Babaian, T., Lucas, W. T., Topi, H. (2006). Improving ERP System Usability by Employing Theory Of Collaboration (Presented by Heikki Topi).
  • Babaian, T., Lucas, W. T., Topi, H. (2006). Making Memories: Applying User Input Logs to Interface Design and Evaluation, Conference on Human Factors in Computing Systems (CHI).
  • Babaian, T. (2005). Hypothetical Planning, IJCAI 2005 Workshop on Planning and Learning in A Priori Unknown or Dynamic Domains.
  • Babaian, T. (). A Speech-Based Data Collection Interface for Contact TracingSpringer, Cham, HCII 2021, vol. 1499. 5. (Link)

  • Other(s)


  • Babaian, T., Schiano, B. T. (2020). Energize Your Online Course with Group WorkHarvard Business Publishing.
  • Presentations

  • Babaian, T., Xu, J. (2023). “Entity Recognition from Colloquial Texts” Presented at the Bentley CIS Dept the IS Research @ Bentley seminar series Online
  • Mondal, M., Jin, Z., Babaian, T., Page, X. W., Ur, B. (2019). “Using Long-Lived Facebook Accounts to Understand Implicit Norms of Consent in Contextual Integrity” Presented at theContextual Integrity Symposium Berkeley, CA
  • Babaian, T. (2018). “Human-computer collaboration in future workplace” Presented at the Bentley University Bentley Inauguration Week Symposium, Panel on How Artificial Intelligence and Technology are Changing the Future of Work Bentley University
  • Babaian, T. (2018). “Visualizations for Workplace Systems. ” Presented at the Bentley Data Innovation Network (BDIN) Forth Annual Workshop Bentley Universtity
  • Babaian, T. (2018). “A Call for Collaborative CS+ IS HCI Studies” Presented at the ACM SIGCHI CHI 2018 WORKSHOP ON BRIDGING HCI Montreal, Canada
  • Babaian, T. (2017). “ Advancing the State of Workplace Software” Presented at the Bentley University Annual Bentley University Research Colloquium, "Future of Work"
  • Babaian, T., Zhang, R., Lucas, W. T. (2017). “DTMi – A New Interface for Informed Navigation” Presented at theHCII 2017 Vancouver, Canada
  • Babaian, T. (2017). “ Visualizations for Real-life Systems” Presented at the BDIN BDIN Third Annual Workshop Bentley University
  • Babaian, T. (2016). “Improving Human-Computer Collaboration” Presented at theBentley IPM/CIS/IDCC Research Brown Bag Bentley
  • Babaian, T., Lucas, W. T., Chircu, A. M., Power, N. (2016). “Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems” Presented at the International Conference on Enterprise Information Systems (ICEIS) Rome, Italy
  • Babaian, T., Lucas, W. T., Li, M. (2015). “Modernizing Exploration and Navigation in Enterprise Systems with Interactive Visualizations. ” Presented at theHCI International 2015 Los Angeles
  • Babaian, T. (2014). “Applying Design Principles for Enhancing Enterprise System Usability.” Presented at the INSTICC International Joint Conference on Software Technologies Vienna, Austria
  • Babaian, T. (2014). “Task and Process Support in ERP Systems.” Presented at the DESRIST Design Research (DESRIST) Miami, Florida
  • Babaian, T. (2013). “Privacy and Digital Identity Management in Ubiquitous Computing ” Presented at the Bentley University First Annual Bentley University Research Colloquium, “Responsible Innovation,”
  • Lucas, W. T., Xu, J., Babaian, T. (2013). “Visualizing ERP Usage Logs in Real Time” Presented at the15th International Conference on Enterprise Information Systems (ICEIS'13) Angers, France
  • Babaian, T., Lucas, W. T. (2013). “Collaborative Critique – A New Usability Evaluation Method for Assessing Human-Computer Collaboration” Presented at theUser Experience Professional Association (UXPA ‘13) - Refereed Tutorial Washington, DC
  • Xu, J., Lucas, W. T., Babaian, T. (2012). “Visualizing Business Processes for Providing ERP Task Support” Presented at the7th Pre-ICIS Conference on Enterprise Systems in MIS Orlando, FL
  • Babaian, T., Lucas, W. T. (2012). “Leveraging Usage History to Support Enterprise System Users” Presented at theProceedings of the 14th International Conference on Enterprise Information Systems (ICEIS'12), SciTePress, v.3, pp. 35-44
  • Lucas, W. T., Babaian, T. (2012). “Implementing Design Principles for Collaborative ERP Systems” Presented at the7th International Conference on Design Science Research in Information Systems: Advances in Theory and Practice (DESRIST'12) Las Vegas, NV
  • Babaian, T., Lucas, W. T., Stein, M. (2012). “Evaluating the Collaborative Critique Method” Presented at the ACM SIGCHI Proceedings of 2012 ACM annual conference on Human Factors in Computing Systems (CHI-2012), pp. 2137-2146, ACM, 2012. Austin, TX
  • Cooprider, J. G., Topi, H., Xu, J., Dias, M., Babaian, T., Lucas, W. T. (2010). “A Collaboration Model for ERP User-System Interaction” Presented at theHawaii International Conference on System Sciences (HICSS) Koloa, Kauai, Hawaii
  • Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). “Usability through System-User Collaboration: Deriving Design Principles for Greater ERP Usability” Presented at the5th International Conference on Design Science Research in Information Systems and Technology St. Gallen, Switzerland
  • Lucas, W. T., Babaian, T., Cooprider, J. G., Topi, H., Xu, J. (2010). “Applying Human-Computer Collaboration for Improving ERP Usability: Extended Abstract” Presented at the Proceedings of the 2010 International Symposium on Collaborative Technologies and Systems (CTS 2010) Lombard, IL
  • Lucas, W. T., Babaian, T. (2009). “Reasoning for Intelligent System - User Interactions with ERP Systems” Presented at theIJCAI 2009 Workshop on Intelligence and Interaction Pasadena, CA
  • Babaian, T., Lucas, W. T. (2008). “A Reasoned Approach to Error Handling: Position Paper on Work-in-Progress” Presented at the10th International Conference on Enterprise Information Systems Barcelona, Spain
  • Babaian, T., Lucas, W. T., Topi, H. (2007). “Using a Process Graph to Improve System-User Knowledge Sharing” Presented at the1st ACM Symposium on Computer-Human Interaction for Management of Information Technology Cambridge, MA
  • Babaian, T., Lucas, W. T., Topi, H. (2007). “Visualizing the Process: A Graph-based Approach to Enhancing System-User Knowledge Sharing” Presented at the9th International Conference on Enterprise Information Systems Funchal, Portugal
  • Babaian, T., Lucas, W. T., Topi, H. (2007). “Visualizing the process: A graph-based approach toenhancing system-user knowledge sharing” Presented at theICEIS-2007 Portugal
  • Lucas, W. T., Babaian, T., Topi, H. (2007). “Improving ERP Usability through User-System Collaboration”
  • Babaian, T., Lucas, W. T., Topi, H. (2007). “A Data-driven Design for Deriving Usability Metrics” Presented at theInternational Conference on Software and Data Technologies (ICSOFT-2007) Barcelona, Spain
  • Babaian, T., Lucas, W. T., Topi, H. (2006). “Making Memories: Applying User Input Logs to Interface Design and Evaluation” Presented at theConference on Human Factors in Computing Systems (CHI) Montreal, Canada
  • Babaian, T., Lucas, W. T., Topi, H. (2006). “Improving ERP System Usability by Employing Theory Of Collaboration (Presented by Heikki Topi)”
  • Babaian, T. (2006). “Putting Automated Reasoning to Work in a Collaborative System”
  • Babaian, T., Lucas, W. T. (2005). “Developing Testing Skills in an Introductory Programming Class” Presented at the20th International Conference on Informatics Education & Research Las Vegas, NV
  • Babaian, T. (2005). “Hypothetical Planning” Presented at theIJCAI 2005 Workshop on Planning and Learning in A Priori Unknown or Dynamic Domains Edinbugh, Scotland
  • Topi, H., Babaian, T., Lucas, W. T. (2005). “Informal Notes on Technology Use as a Mechanism for Knowledge Representation and Transfer” Presented at theThe Sixth European Conference on Organizational Knowledge, Learning, and Capabilities Boston, MA
  • Topi, H., Lucas, W. T., Babaian, T. (2005). “Identifying Usability Issues with an ERP Implementation” Presented at theInternational Conference on Enterprise Information Systems 2005 Miami, FL
  • Lucas, W. T., Babaian, T., Topi, H. (2004). “Enhancing ERP Usability” Presented at the2004 IRMA International Conference New Orleans, LA
  • Babaian, T., Lucas, W. T., Topi, H. (2004). “Collaborating to Enhance ERP Usability” Presented at the6th International Conference on Enterprise Information Systems Porto, Portugal
  • Lucas, W. T., Topi, H., Babaian, T. (2004). “Collaborating to Improve ERP Usability”
  • Topi, H., Babaian, T., Lucas, W. T. (2004). “Enterprise Systems Usability”
  • Lucas, W. T., Topi, H., Babaian, T. (2004). “Identifying ERP Usability Issues”
  • Babaian, T., Grosz, B. G., Shieber, S. M. (2003). “Writer's Aid: Using a Planner in a Collaborative Interface” Presented at theInternational Joint Conference on Artificial Intelligence (IJCAI'03) Acapulco, Mexico
  • Babaian, T. (2002). “Learning User Preferences By Satisfying Knowledge Goals” Presented at theAAAI Fall 2002 Symposium on Personalized Agents Falmouth, MA
  • Babaian, T., Grosz, B. G., Shieber, S. M. (2002). “A Writer's Collaborative Assistant” Presented at theInternational Conference on Intelligent User Interfaces (IUI'02) San Francisco, CA
  • Babaian, T. (2002). “Personalization via Knowledge Preconditions” Presented at theIRMA Seattle, WA
  • Babaian, T., Schmolze, J. G. (2000). “PSIPLAN: Open World Planning with psi-forms” Presented at the5-th International Conference on Artificial Intelligence Planning and Scheduling (AIPS'00) Breckenridge, CO, USA
  • Babaian, T., Schmolze, J. G. (1999). “PSIPOP-Planning with Sensing over Partially Closed Worlds” Presented at theAAAI Spring Symposium on Search Techniques for Problem Solving under Uncertainty and Incomplete Info CA
  • Babaian, T., Schmolze, J. G. (1999). “PSIPLAN-Planning with Psi-forms over Partially Closed Worlds” Presented at theEuropean Conference of Planning Durham, UK
  • Service

    Department Service


  • Committee Member for CIS Department Research Committee 2010 - Present
  • Committee Member for CIS Dept P&T Committee 2007 - Present
  • Committee Member for FinTech MS Program Committee, CIS 2024 - 2024
  • Undergraduate FinTech Program CIS advisor 2023 - 2024
  • Committee Member for CIS Advisory Board Committee 2023 - 2024
  • Committee Member for CIS Faculty Search Committee 2022 - 2022
  • Committee Member for CIS Department P&T Committee 2022 - 2022
  • Committee Member for CIS Schedule Committee 2015 - 2022
  • Committee Member for Faculty Affairs Committee (FAC) 2020 - 2021
  • Committee Chair for CIS Faculty Search Committee 2020 - 2021
  • Committee Chair for CIS Department P&T Committee 2019 - 2020
  • Task Force Member for CIS Department 2019 - 2019
  • Task Force Member for MSIT Revision Committee 2017 - 2017
  • CIS Department 2014 - 2016
  • University Service


  • Task Force Member for Bentley Entrepreneurship Council 2022 - Present
  • Advisor for Bentley Armenian Student Club 2023 - 2023
  • Committee Member for Promotion and Tenure 2021 - 2023
  • Committee Member for Faculty Affairs Committee 2020 - 2021
  • Committee Member for Nominations Committee 2019 - 2020
  • Senator from CIS for Faculty Senate 2018 - 2020
  • Senator from CIS for Faculty Senate 2019 - 2019
  • Steering Committee member for Bentley Data Innovation Network 2017 - 2019
  • PI for RealViz research network 2015 - 2019
  • Senator from CIS for Faculty Senate 2018 - 2018
  • Committee Member for Teaching and Scholarly Awards Committee 2016 - 2018
  • Represented Bentley Technology-related programs at the Conference for Grace Hopper Celebration of Women in Tech Participant 2016 - 2016
  • Committee Member for Faculty Affairs Committee 2016 - 2016
  • Committee Member for Faculty Affairs Committee 2015 - 2015
  • Committee Chair for Faculty Affairs Committee 2015 - 2015
  • Professional Service


  • Reviewer, Ad Hoc Reviewer for Various IS conference and journals 2023 - 2023