Sarah Pagliaccio

Teaching Interests

Sarah believes interdisciplinary design education creates socially-aware citizens who can design a better world for us all.

She encourages students to:
- feel grounded in history while finding relevance between the past and their contemporary lives;
- design and learn from with understanding and empathy for others and embracing differences;
- develop clear communication styles and embrace the simple fact that good communication is an important component of everyday life whether it be through user interface design, research, proposal writing, presentations, creative writing, public speaking, emailing, or texting; and
-accept and provide criticism gracefully.

In the classroom, Sarah shares her love for and experience in User experience design, Information architecture, Interaction design, User interface design, Design systems, Content strategy, Information Design, Design ethics, Inclusive design, Accessible design, and Shakespeare.

Research Interests

Sarah's research interests include:
Artificial intelligence and machine learning
Bias in AI and ML
Bias and harassment in the workplace generally and tech in particular
Conversational design
Designing for dignity
Inclusive design
Information design
Shakespeare

Consulting/Practice Interests

Sarah's consulting interests include:
Design strategy
Content strategy
User experience design
Information architecture
Interaction design
User interface design
Design systems
Design ethics, Inclusive design, and Accessible design

Bio

Sarah educates at the intersection of technology, design, and the humanities. Sarah is an award-winning designer and the principal and founder of Black Pepper, a design and strategy consultancy. Sarah and her team have designed and usability tested cross-platform responsive sites, product suites, and mobile apps for B2B and B2C customers in healthcare, financial services, and not-for-profit orgs with a focus on data-driven design and designing for dignity.

Professional Links

Professional Memberships

  • American Institute of Graphic Arts 2017 - Present
  • User Experience Professionals Association 2006 - Present
  • MITX Awards 2009 - 2014
  • Awards and Honors

  • 2012, Finalist: Best Website or App in Education, MITX Awards
  • 2009, Finalist: Best Website or App in Games and Entertainment, MITX Awards
  • 2008, Finalist: Best Website or App in Technology, MITX Awards
  • 2008, Six Most Promising Travel Innovations, Travel Innovation Summit
  • 2007, Adobe Site of the Day, Adobe Systems
  • 2007, Communication Arts Site of the Week, Communication Arts
  • Publications

    Journal Articles


  • Pagliaccio, S. (2022). Diversity, Equity, and Inclusion (DEI): Inclusive Design Plus Accessibility. UXPA Magazine. 22.3 (Link)
  • Pagliaccio, S. (2021). The State of UX Design Education, Part 3: The Future of Design Education. UXMatters. (Link)
  • Pagliaccio, S. (2021). The State of UX Design Education, Part 2: Graduate Degree and Certificate Programs. UXMatters. (Link)
  • Pagliaccio, S. (2021). The State of UX Design Education, Part 1: Undergraduate Degree Programs. UXMatters. (Link)
  • Pagliaccio, S. (2021). Understanding Gender and Racial Bias in AI, Part 4. UXMatters. (Link)
  • Pagliaccio, S. (2021). Understanding Gender and Racial Bias in AI, Part 3. UXMatters. (Link)
  • Pagliaccio, S. (2020). Understanding Gender and Racial Bias in AI, Part 2. UXMatters. (Link)
  • Pagliaccio, S. (2020). Understanding Gender and Racial Bias in AI, Part 1. UXMatters. (Link)

    Book Reviews


  • Pagliaccio, S. (2022). [Review of the book Global Social Media Design ]. UXPA Magazine. 22.1 (Link)
  • Pagliaccio, S. (2020). [Review of the book Jobs to Be Done Playbook ]. UXPA Magazine. 20.3 (Link)
  • Pagliaccio, S. (). [Review of the book Conversations with Things: UX Design for Chat and Voice ]. UXPA Magazine. 23.1

  • Presentations

  • Pagliaccio, S. (2023). “Infographics: Designing with data and storytelling with numbers” Presented at the Integrated Climate Sciences Division at the U.S. Environmental Protection Agency Professional development Online workshop
  • Pagliaccio, S. (2022). “Understanding Racial And Gender Bias In AI And How To Avoid It In Your Designs and Design Research” Presented at the Boston Digital Professional development Online workshop
  • Pagliaccio, S. (2021). “Understanding the changing role of the designer as a force for good in a racially and gender-biased, AI-powered world” Presented at the Holon Institute of Technology, Israel DesAIgn International Online Conference: The Impact of artificial Intelligence (AI) on Contemporary Design Online conference
  • Pagliaccio, S. (2021). “Understanding Racial And Gender Bias In AI And How To Avoid It In Your Designs And Design Education” Presented at the Florida Atlantic University AIGA Design Incubation Colloquium 7.3 Online conference
  • Pagliaccio, S. (2020). “Harnessing Data Analytics + AI to Improve UX: Updated to include gender and racial bias” Presented at the In-house Agency Forum (IHAF) Skills-building Webinar Series Online webinar
  • Pagliaccio, S. (2019). “Harnessing Data Analytics + AI to Improve UX” Presented at the In-house Agency Forum (IHAF) Annual Conference Cambridge, MA
  • Pagliaccio, S. (2018). “Design Education” Presented at the DePaul University College of Computing and Digital Media AIGA Design Incubation Colloquium 5.1 Chicago, IL
  • Pagliaccio, S. (2018). “What can machine learning contribute to empathy in design? How to build a journey map using big data and text sentiment analysis” Presented at the DePaul University College of Computing and Digital Media AIGA Design Incubation Colloquium 5.1 Chicago, IL
  • Service

    Department Service


  • Course Coordinator for ICDD Internship Program 2023 - Present
  • Professional Service


  • Technical consultant for KEXP 2021 - Present
  • Editor (Associate), Journal for UXPA International: UXPA Magazine 2020 - Present
  • Reviewer, Conference Paper for UXPA Boston: Annual Conference 2018 - Present
  • Reviewer, Conference Paper for AIGA Annual Design Conference 2018 - 2020