
Sarah Pagliaccio
- Lecturer, Experience Design
- M.A. in English Literature, Harvard University
- M.A. in Psychology, Boston University
Teaching Interests
Sarah believes interdisciplinary design education creates socially-aware citizens who can design a better world for us all.
She encourages students to:
- feel grounded in history while finding relevance between the past and their contemporary lives;
- design and learn from with understanding and empathy for others and embracing differences;
- develop clear communication styles and embrace the simple fact that good communication is an important component of everyday life whether it be through user interface design, research, proposal writing, presentations, creative writing, public speaking, emailing, or texting; and
-accept and provide criticism gracefully.
In the classroom, Sarah shares her love for and experience in User experience design, Information architecture, Interaction design, User interface design, Design systems, Content strategy, Information Design, Design ethics, Inclusive design, Accessible design, and Shakespeare.
Research Interests
Sarah's research interests include:
Artificial intelligence and machine learning
Bias in AI and ML
Bias and harassment in the workplace generally and tech in particular
Conversational design
Designing for dignity
Inclusive design
Information design
Shakespeare
Consulting/Practice Interests
Sarah's consulting interests include:
Design strategy
Content strategy
User experience design
Information architecture
Interaction design
User interface design
Design systems
Design ethics, Inclusive design, and Accessible design
Bio
Sarah educates at the intersection of technology, design, and the humanities. Sarah is an award-winning designer and the principal and founder of Black Pepper, a design and strategy consultancy. Sarah and her team have designed and usability tested cross-platform responsive sites, product suites, and mobile apps for B2B and B2C customers in healthcare, financial services, and not-for-profit orgs with a focus on data-driven design and designing for dignity.
Professional Memberships
American Institute of Graphic Arts 2017-01-01 - PresentUser Experience Professionals Association 2006-01-01 - PresentMITX Awards 2009-01-01 - 2014-12-31Awards and Honors
Innovation in Teaching Award (WINNER), Bentley UniversityJoseph M. Cronin Award for Excellence in Advising and Mentoring (NOMINATED), Bentley UniversityFinalist: Best Website or App in Education, MITX AwardsFinalist: Best Website or App in Games and Entertainment, MITX AwardsFinalist: Best Website or App in Technology, MITX AwardsSix Most Promising Travel Innovations, Travel Innovation SummitAdobe Site of the Day, Adobe SystemsCommunication Arts Site of the Week, Communication ArtsScholarly Contributions and Creative Productions
Journal Articles
Pagliaccio, S. (2022). Diversity, Equity, and Inclusion (DEI): Inclusive Design Plus Accessibility. UXPA Magazine 22.3 (Link)Pagliaccio, S. (2021). The State of UX Design Education, Part 3: The Future of Design Education. UXMatters (Link)Pagliaccio, S. (2021). The State of UX Design Education, Part 2: Graduate Degree and Certificate Programs. UXMatters (Link)Pagliaccio, S. (2021). The State of UX Design Education, Part 1: Undergraduate Degree Programs. UXMatters (Link)Pagliaccio, S. (2021). Understanding Gender and Racial Bias in AI, Part 4. UXMatters (Link)Pagliaccio, S. (2021). Understanding Gender and Racial Bias in AI, Part 3. UXMatters (Link)Pagliaccio, S. (2020). Understanding Gender and Racial Bias in AI, Part 2. UXMatters (Link)Pagliaccio, S. (2020). Understanding Gender and Racial Bias in AI, Part 1. UXMatters (Link)Conference Proceedings
Pagliaccio, S. (2025). “Sustainable Design: From Principles to Practice in Design Education” Presentations
Pagliaccio, S. (2025). “Sustainable Design: From Principles to Practice in Design Education” Presented at the HCI International Human-computer Interaction International 2025 Gothenburg, Sweden Pagliaccio, S., Estes, J. (2024). “Sustainable Design: From Principles to Practice” Presented at the AIGA Boston GENUX Symposium Cambridge, MA Pagliaccio, S., Estes, J. (2024). “Podcast Season 1, Episode 8” Presented at the Bentley University AI in Academia: Navigating the Future. Waltham, MA Pagliaccio, S., Estes, J. (2024). “UX Uncensored: A candid look at careers, credentials, and credibility in the C-suite” Presented at the UXPA Boston UXPA Boston Conference Boston, MA Pagliaccio, S. (2023). “Infographics: Designing with data and storytelling with numbers” Pagliaccio, S. (2022). “Understanding Racial And Gender Bias In AI And How To Avoid It In Your Designs and Design Research” Presented at the Boston Digital Professional development Online workshop Pagliaccio, S. (2021). “Understanding the changing role of the designer as a force for good in a racially and gender-biased, AI-powered world” Presented at the Holon Institute of Technology, Israel DesAIgn International Online Conference: The Impact of artificial Intelligence (AI) on Contemporary Design Online conference Pagliaccio, S. (2021). “Understanding Racial And Gender Bias In AI And How To Avoid It In Your Designs And Design Education” Presented at the Florida Atlantic University AIGA Design Incubation Colloquium 7.3 Online conference Pagliaccio, S. (2020). “Harnessing Data Analytics AI to Improve UX: Updated to include gender and racial bias” Presented at the In-house Agency Forum (IHAF) Skills-building Webinar Series Online webinar Pagliaccio, S. (2019). “Harnessing Data Analytics AI to Improve UX” Presented at the In-house Agency Forum (IHAF) Annual Conference Cambridge, MA Pagliaccio, S. (2018). “What can machine learning contribute to empathy in design? How to build a journey map using big data and text sentiment analysis” Presented at the DePaul University College of Computing and Digital Media AIGA Design Incubation Colloquium 5.1 Chicago, IL Reviews
Pagliaccio, S. (2025). Inclusive Design Communities. Pagliaccio, S. (2022). Global Social Media Design. 22.1 (Link)Pagliaccio, S. (2020). Jobs to Be Done Playbook. 20.3 (Link)Service
Service: Department
Committee Chair for XD/IDCC Working Group on Department Rebrand 3/1/24 - 6/30/24Committee Chair for XD/IDCC Working Group for Curriculum Redevelopment 3/1/24 - 5/31/24Course Coordinator for XD Internship Program 7/1/23 - PresentService: Professional
Committee Member for AIGA Boston UXPA Boston Collaborative Working Group 10/1/14 - PresentTechnical consultant for KEXP 1/1/21 - PresentEditor (Associate), Journal for UXPA International: UXPA Magazine 1/1/20 - Present