Kothandaraman has more than 14 years of experience in usability related tasks that encompass key aspects of the design life cycle: data gathering, task analysis, interface design, prototyping and usability testing. She has effectively applied these techniques to products ranging from software applications design to web-to-wireless products. Meena has also promoted the importance of customer experience and has related this concept back to the key return-on-investment factors. She has contributed to articles on this content from Forrester Research and InfoWorld. Meena has taught classes on web design and usability testing, and facilitated design workshops implementing the "white room" concept for creative problem solving. Previously, she managed the Customer Experience Team at the Scient, and worked as a Director with Human Factors International and Cambridge Technology Partners. She now consults independently, and has been a member of the Bentley Adjunct Faculty Team for 4 years. Meena teaches in both the graduate and certificate programs in Human Factors and Information Design.