Lan Xia

Lan Xia

  • Professor and Chair, Marketing
  • Department Chair
  • Ph.D. U of Illinois-Urbana-Champaign
  • M.S. U of Illinois-Urbana-Champaign

Teaching Interests

Foundations of Marketing Marketing Research; Pricing; Internet Marketing

Research Interests

Consumer Information Processing; Behavior Pricing; E-commerce; AI and consumer behavior, Service and Satisfaction

Bio

Primary research interests in consumer behavior including consumer perceptions of pricing and promotion tactics, consumer information processing, e-commerce, retailing, AI and consumer behavior. Has published articles in Journal of Marketing, Journal of Consumer Psychology, Journl of Retailing, International Journal of Research in Marketing, Journal of Interactive marketing, Journal of Service Research, Journal of Economic Psychology, and Journal of Product & Brand Management.

Awards and Honors

  • Faculty Development Grant, Bentley Faculty Affairs Committee
  • Summer Research Grant, Bentley University
  • Association of Consumer Research Latin America Conference Best Working Paper Award, Association of Consumer Research
  • The Hoffman Center for Business Ethics (HCBE) mini-grant, Bentley University
  • The Stanley Hollander Award for best retailing paper (Conference), Academy of Marketing Science
  • Summer Research Grant, Bentley University
  • Summer Research Grant, Bentley University
  • Journal of Retailing Outstanding Reviewer, Journal of Retailing
  • Summer Research Grant, Bentley University
  • Faculty Development Grant, Bentley Faculty Affairs Committee
  • Summer Research Grant, Bentley University
  • Summer Research Grant, Bentley University
  • Summer Research Grant, Bentley University
  • Summer Research Grant, Bentley University
  • Faculty Development Grant, Bentley Faculty Affairs Committee
  • Bentley Summer Research Grant, Bentley University
  • Bentley FAC grant, Bentley Faculty Affairs Committee
  • Bentley Summer Research Grant, Bentley University
  • Bentley FAC grant, Bentley Faculty Affairs Committee
  • Bentley Summer Research Grant, Bentley
  • Bentley FAC Grant, FAC committee
  • Bentley Summer Research Grant
  • Bentley Faculty Development Grant
  • Bentley Publication Award
  • Bentley Summer Research Grant
  • Bentley University Faculty Development Grant
  • Bentley University Summer Research Grant
  • Bentley College Summer Grant
  • Bentley College Publication Award
  • Bentley College Publication Award
  • 2002-2003 Richard D. and Maria Irwin Dissertation Fellowship
  • FMC Fellowship
  • Sudman Award for Teaching Excellence
  • Sudman Award for Research Excellence
  • AMA Summer Educator's Conference Best Track Paper on Marketing on the Internet and E-Commerce

    • Scholarly Contributions and Creative Productions

    Journal Articles

  • Gao, F., Xia, L. (2026). When Society Feels Broken: How Perceptions of Anomie Shape Donation Tendencies Across Cultures. Journal of Experimental Social Psychology (Forthcoming)
  • Zhong, W., Xia, L., Gao, F. (2025). The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts. Journal of Consumer Behavior, (24) 1 156-177.
  • Zhong, W., Gao, F., Xia, L. (2025). The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts. Journal of Consumer Behaviour, (24) 1 156-177. (Link)
  • Zhan, Y., Kumar, A., Hosany, S., Xia, Y., Schoenherr, T., Xia, L. (2025). Market competition in the platform economy: new insights, integrative framework and research agenda. Journal of Business Research, (200) Issue (Link)
  • Zhong, W., Gao, F., Xia, L. (2025). The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts. Journal of Consumer Behaviour, (24) Issue 1 (Link)
  • (2025). Stereotypes in Artificial Intelligence-Generated Content: Impact onContent Choice. Journal of Experimental Psychology: Applied (Link)
  • Xia, L., Wang, F. (2024). Red Dog, Blue Dog: The Influence of Political Identity on Owner–Pet Relationship and Owners’ Purchases of Pet-Related Products and Services. European Journal of Marketing, (58) 9 2061-2094..
  • Zhang, Y., Xia, L., Du, J., Zhao, M. (2024). Curiosity under Bright Light: Examining the Effect of Lighting Conditions on Consumer New Product Adoption. International Journal of Research in Marketing, (41) 4 596-615.
  • Zhong, W., Gao, F., Xia, L. (2024). The Impact of Consumer Socioeconomic Status on Their Preferences for Human Versus Robot Service Agents in Luxury Shopping Contexts. Journal of Consumer Behaviour, (24) 1 156-177.
  • Zhang, Y., Xia, L., Du, J., Zhao, M. (2024). Curiosity under bright light: The influence of bright lighting on new product adoption. International Journal of Research in Marketing, (41) Issue 4 (Link)
  • Xia, L., Zhong, W., Wang, J. (2023). To dress up or not: Political identity and dog owners' purchase of dog apparels. Psychology and Marketing, (40) Issue 10 (Link)
  • (2023). To Dress up or Not: Political Identity and Dog Owners’ Purchase of Dog Apparels. Psychology & Marketing, (40) 10 2118-2131. (Link)
  • Xia, L., Roggeveen, A. (2022). How Collective Stress Affects Price Fairness Perceptions: The Role of Nostalgia. Journal of Business Research
  • Wang, F., Xia, L. (2022). Revenge Travel: Nostalgia and Desire for Leisure Travel Post COVID-19. Journal of Travel & Tourism Marketing
  • Wang, J., Xia, L. (2022). Revenge Travel: Nostalgia and Desire for Leisure Travel Post COVID-19. Journal of Travel & Tourism Marketing (Link)
  • Xia, L., Bechwati, N. N. (2021). Maximizing What? The Effect of Maximizing Mindset on the Evaluation of Product Bundles. Journal of Business Research, (128) 314-325.
  • Zhao, M., Xia, L. (2021). Together or Separate? A Psychological Ownership Account of Bundling Effects. International Journal of Research in Marketing, (38) 4 935-952.
  • Xia, L., Roggerveen, A. (2021). When It's Too Good to Be True: Consumers' Reactions and Firms' Responses to Unintended Price Mistakes. Journal of Business Research 114 16-29.
  • Xia, L., Wang, F., Santana, S. (2021). Nostalgia: Triggers and its role on new product purchase intentions. Journal of Business Research, (135) 183-194. (Link)
  • Zhao, M., Xia, L. (2021). Joint or separate? The effect of visual presentation on imagery and product evaluation. International Journal of Research in Marketing, (38) Issue 4 (Link)
  • (2021). Nostalgia: Triggers and Its Role on New Product Purchase Intentions. Journal of Business Research, (135) 183-194. (Link)
  • Lv, X., Li, H., Xia, L. (2020). Effects of Haptic Cues on Consumers' Online Hotel Booking Decisions: The Mediating Role of Tactile Mental Imagery. Tourism Management
  • Xia, L., Roggeveen, A. (2020). When it's too good to be true: Consumers’ reactions and firms’ responses to unintended price mistakes. Journal of Business Research, (114) Issue (Link)
  • Ren, X., Xia, L., Du, J. (2018). Delivering Warmth by Hand: Customer Responses to Different Formats of Written Communication. Journal of Service Management, (32) 2 223-234.
  • Xia, L., Nasr, N. I., , . (2017). Combining Good Deals with Good Deeds: The Influence of Price Promotion on Consumers’ Intention to Participate in Checkout Donations Online. Journal of Product and Brand Management
  • Kukar-Kinney, M., Xia, L., , . (2017). The effectiveness of number of deals purchased in influencing consumer response to daily deal promotions: A cue utilization approach. Journal of Business Research
  • Xia, L., Monroe, K. B. (2017). It’s Not All about Money: The Role of Identity in Perceived Fairness of Targeted Promotions. Journal of Product and Brand Management forthcoming
  • Xia, L., Bechwati, N. (2017). The impact of price promotions on checkout donations. Journal of Product and Brand Management, (26) Issue 7 (Link)
  • Xia, L., Monroe, K. (2017). It’s not all about money: the role of identity in perceived fairness of targeted promotions. Journal of Product and Brand Management, (26) Issue 3 (Link)
  • Kukar-Kinney, M., Xia, L. (2017). The effectiveness of number of deals purchased in influencing consumers' response to daily deal promotions: A cue utilization approach. Journal of Business Research, (79) Issue (Link)
  • Zheng, Q., Xia, L., Fan, X. (2016). Beyond Hedonic Enjoyment: Eudaimonia Experience in Craft Consumption. Journal of Consumer Marketing, (33) 6 479-488.
  • Xia, L. (2014). For Our Valued Customers Only: Examining Consumer Responses to Preferential Treatment Practices. Journal of Business Research, (67) 11 2368-2375.
  • Xia, L., Suri, R., , . (2014). Trading Effort for Money: Consumers’ Cocreation Motivation and the Pricing of Service Options. Journal of Service Research, (17) 2 228-241.
  • Xia, L., Kukar-Kinney, M. (2014). For our valued customers only: Examining consumer responses to preferential treatment practices. Journal of Business Research, (67) Issue 11 (Link)
  • Xia, L., Kukar-Kinney, M. (2013). Examining the penalty resolution process: Building loyalty through gratitude and fairness. Journal of Service Research, (16) 4 518-532.
  • Xia, L. (2013). Effects of Companies’ Responses to Consumer Criticism in Social Media. International Journal of Electronic Commerce, (17) 4
  • Kukar-Kinney, M., Xia, L., Monroe, K. B. (2011). When a Promotion is Denied: The Effects of Decision Stage on Perceptions of Promotion and Price Fairness. Economic and Business Review, (11) 3
  • Xia, L. (2010). An Examination of Consumer Browsing Behaviors. Qualitative Market Research
  • Xia, L., Monroe, K. B. (2010). Is a Good Deal Always Fair? Examining the Concepts of Transaction Value and Price Fairness. Journal of Economic Psychology, (Online) (Link)
  • Xia, L., Kukar-Kinney, M., Monroe, K. B. (2010). The Influence of Consumer Effort on Price and Promotion Fairness Perceptions. Journal of Retailing, (86) 1 10-Jan.
  • Xia, L., Monroe, K. B. (2009). The Influence of Pre-Purchase Goals on Consumers' Perceptions of Price Promotions. International Journal of Retail & Distribution Management, (37) 8 680-694.
  • Viswanathan, M., Torelli, C. J., Xia, L., Gau, R. (2009). Understanding The Influence of Literacy On Consumer Memory: The Role of Pictorial Elements. Journal of Consumer Psychology, (19) 3 389-402.
  • Xia, L., Bechwati, N. N. (2008). Word of Mouse: The Role of Cognitive Personalization in Online Consumer Reviews. Journal of Interactive Advertising, (9) 1 (Link)
  • Kukar-Kinney, M., Xia, L., Monroe, K. B. (2007). Consumers' Perceptions of the Fairness of Price-Matching Refund Policies. Journal of Retailing, (83) 3 325-337.
  • Herrmann, A., Xia, L., Monroe, K. B., Huber, F. (2007). The Influence of Price Fairness on Consumer Satisfaction: An Empirical Test in the Context of Automobile Purchases. Journal of Product & Brand Management, (16) 1 49-58.
  • Herrmann, A., Xia, L., Kent, M., Huber, F. (2007). The influence of price fairness on customer satisfaction: An empirical test in the context of automobile purchases. Journal of Product and Brand Management, (16) Issue 1 (Link)
  • Xia, L. (2005). Memory Distortion and Consumer Price Knowledge. Journal of Product & Brand Management, (14) 5 338-347.
  • Xia, L., Monroe, K. B. (2004). Consumer Information Acquisition: A Review and an Extension. Review of Marketing Research, (1) 101-152.
  • Xia, L., Monroe, K. B. (2004). Price Partition on the Internet. Journal of Interactive Marketing, (18) 4 63-73.
  • Xia, L., Monroe, K. B., Cox, J. L. (2004). The Price is Unfair!: A Conceptual Framwork of Price Fairness Perceptions. Journal of Marketing, (68) 4 15-Jan.
  • Nasr, N. I., Xia, L. (2003). Do Computers Sweat? The Impact of Perceived Effort of Online Decision Aids on Consumers' Satisfaction with the Decision Process. Journal of Consumer Psychology, (13) 1&2 139-148.
  • Xia, L., Sudharshan, D. (2002). Effects of Interruptions on Consumer Online Decision Processes. Journal of Consumer Psychology, (12) 3 265-280.

    • Book Chapters

  • Xia, L., Kukar-Kinney, M. (2017). To Punish or to Forgive: Examining the Effects of Monetary Penalties on Consumers’ Perceptions and Behavioral Intentions . Springer Nature (Link)

    • Conference Proceedings

  • Li, M., Chircu, A., Li, G., Xia, L., Xu, J. (2017). “Patient satisfaction and hospital structure: How are they related?”
  • Xia, L. (2012). “For Our Valued Customers Only: Examining Consumer Responses to Preferential Treatment Practices” ACR Vancouver, CA
  • Xia, L. (2012). “What Thoughts Count? Examining the Impact of Gift-GIving on Relationship Realignment” ACR Queenstown, NZ
  • Xia, L. (2011). “Fairness and Gratitude: Examining Consumers‚Äô Reactions to Penalty Resolutions” Academy of Marketing Science Reims, France
  • Xia, L. (2011). “Effects of Brand Personality and Response to Consumer Criticism in Social Media” Association of Consumer Research Beijing, China
  • Xia, L. (2011). “When One‚Äôs Gain is Another‚Äôs Loss: Examine Consumers‚Äô Value and Fairness Perceptions” Association of Consumer Research Beijing, China
  • Xia, L. (2010). “Set Me Free and I will Stay: Examining the Effect of Locked-in Commitment” Society of Consumer Psychology Tempa, FL
  • Xia, L. (2009). “Concerned but not Willing to Pay? Examining Consumers' Pro-Environmental Attitude and Behaviors”
  • Xia, L., Monroe, K. B. (2009). “The Influence of Pre-Purchase Goals on Consumers' Perceptions of Price Promotions”
  • Kim, Y. &., Xia, L. (2008). “Negative Word-of-Mouth: Its Influence on Existing Customers”
  • Xia, L., Fan, X. (2008). “Who should do the work? Effects of Customer Participation on Satisfaction”
  • Xia, L., Nasr, N. I. (2006). “Positive Word of Mouse: The Role of Personalization”
  • Xia, L., Monroe, K. B. (2006). “The Effects of Unintended Information Acquisition”

    • Presentations

  • Xia, L., Gao, F. (1964). “The Effect of Anomie on Prosocial Behaviors” Presented at the Association of Consumer Research Asia-Pacific conference Bali, Indonesia
  • Xia, L., Zhong, W. (2024). “The Thrill of the Deal: How Stacking Discounts Makes Customers Feel Like Winners” Presented at the Academy of Marketing Science Academy of Marketing Science Annual Conference Miami, FL
  • Xia, L., Zhong, W. (2024). “The Thrill of the Deal: How Stacking Discounts Makes Customers Feel Like Winners” Presented at the Society for Consumer Psychology (SCP) Society for Consumer Psychology (SCP) Annual Conference Nashville, TN
  • LeBlanc, J., Moriarty, J., Xia, L., Sanderson, K. (2024). “Force for Good Survey Data Session” Presented at the Bentley University Bentley's Annual Learning and Teaching Colloquium Waltham, MA
  • Zhong, W., Xia, L. (2024). “The Thrill of the Deal: How Stacking Discounts Makes Customers Feel Like Winners” Presented at the Academy of Marketing Science Academy of Marketing Science Annual Conference Miami, FL
  • Zhong, W., Xia, L. (2024). “The Thrill of the Deal: How Stacking Discounts Makes Customers Feel Like Winners” Presented at the Society for Consumer Psychology (SCP) Society for Consumer Psychology (SCP) Annual Conference Nashville, TN
  • Xia, L., Santana, S., Zhong, W. (2023). “Moral Expansiveness and the Purpose of Business: A Comparison of Liberal and Conservative Views” Presented at the Association of Consumer Research annual conference Seattle, WA
  • Xia, L., Zhong, W., Wang, J. (2023). “To Dress up or Not: Political Identity and Pet Owner‚Äôs Purchase of Dog Apparels” Presented at the Bentley Research Showcase
  • Ye, H., Zuo, Z., Du, T., Zhong, W., Xia, L. (2022). “What makes virtual influencers engaging?” Presented at the Association of Consumer Research annual conference Denver, CO
  • Xia, L., Zhong, W., Wang, F. (1964). “To Dress up or Not: Political Identities and Pet Owners’ Purchase of Dog Apparels” Presented at the Annual Conference of the Association for Consumer Research Denver, CO
  • Xia, L., Wang, J. (2022). “Red Dog, Blue Dog: The Influence of Political Identity on Owner‚Äìpet Relationship and Owners' Purchases of Pet-Related Products and Services” Presented at the Society of Consumer Psychology (online)
  • Xia, L., Zhong, W., Wang, J. (2022). “To Dress up or Not: Political Identity and Dog Owners' Purchase of Dog Apparel” Presented at the Association of Consumer Research Annual Conference Denver, CO
  • Xia, L. (2021). “Political Identity and Fairness Judgement during the Pandemic” Presented at the Bentley University Confronting the Pandemic with Research: Bentley University's Contribution
  • Xia, L., Zhong, W., Wang, J. (2021). “To Dress up or Not: Political Identity and Dog Owners‚Äô Purchase of Dog Apparels” Presented at the Decision Science Institute Annual Conference
  • Xia, L., Nasr, N. I. (2020). “Maximizing What? The Effect of Maximizing Mindset on the Evaluation of Product Bundles” Presented at the Association of Consumer Research annual conference online
  • Xia, L. (2020). “Robots don't discriminate: Financial resources, age, and preferences of AI in service contexts” Presented at the Association of Consumer Research annual conference online
  • Xia, L. (2020). “To Dress up or Not: Political Identity and Dog Owners‚Äô Purchase of Dog Apparels” Presented at the Association of Consumer Research annual conference Denver, CO
  • Davis, M. M., Xia, L. (2019). “Improving the Customers' Experiences by Anticipating Their Needs” Presented at the Decision Sciences Institute Decision Sciences Institute's Annual Meeting New Orleans
  • Yao, T., Xia, L., Zheng, Q. (2019). “A Motivation Account of the Cocreation Effect: The Role of Regulatory Focus Fit in Consumers‚Äô Willingness to Pay for Cocreation Activities” Presented at the ESADE Business School Pricing Symposium Barcelona, Spain
  • Yao, T., Xia, L., Zheng, Q. (2019). “A Motivation Account of the Cocreation Effect: The Role of Regulatory Focus Fit in Consumers‚Äô Willingness to Pay for Cocreation Activities” Presented at the AMS Academy of Marketing Science World Congress conference Edinburg, UK
  • Stavrulaki, E., Xia, L. (2019). “Impact of Product-Level Sustainability/CSR Disclosures on Consumer's Willingness to Pay” Presented at the North East Decision Sciences Institute NEDSI Annual Conference
  • Stavrulaki, E., Xia, L. (2018). “Product-level sustainability / CSR disclosures on consumers attitudes and profits” Presented at the Decision Sciences Institute Decision Sciences Institute 49th Annual Meeting Chicago, IL
  • Xia, L., Lei, J. (2018). “The Role of Feeling of Control in Consumers‚Äô Preference for Surprise-Me Subscription Services” Presented at the Global Marketing Conference Tokyo, Japan
  • Xia, L., Roggeveen, A. (2018). “When It is Too Good to be True: Examining Consumers‚Äô Reactions and Firms‚Äô Responses to Online Price Mistakes” Presented at the Academy of Marketing Science Annual Conference New Orleans, LA
  • Zhao, M., Xia, L. (2018). “Together or Separate? A Psychological Ownership Account of Bundling Effects” Presented at the Bentley University Society of Consumer Psychology Annual Conference Dallas, TX
  • Xia, L., Roggeveen, A. (2017). “When It is Too Good to be True: Examining Consumers‚Äô Reactions and Firms‚Äô Responses to Online Price Mistakes”
  • Zheng, Q., Xia, L. (2017). “How Construal level Influences Customer‚Äôs Productive Consumption Experience” Presented at the Frontiers of Service Conference Fordham University, New York City, NY
  • Li, M., Chircu, A. M., Li, G., Xia, L., Xu, J. (2017). “Patient Satisfaction and Hospital Structure: How Are They Related?” Presented at the International Conference for Smart Health (ICSH) June 26-27, 2017, Hong Kong
  • Qiu, R., Xia, L., Fan, X. (2017). “Who Regrets More After a Choice? The Role of Dialectical Thinking” Presented at the Academy of Marketing Science Academy of Marketing Scicen Annual Conference San Diego, California
  • Xia, L., Roggeveen, A. (2017). “When It is Too Good to be True: Examining Consumers‚Äô Reactions and Firms‚Äô Responses to Online Price Mistakes” Presented at the University of Illinois University of Illinois Pricing Camp Chicago, IL
  • Zhang, Y., Xia, L., Du, J. (2016). “Curiosity under Bright Light: The Influence of Lighting Conditions on Adoption of Innovative Products” Presented at the Association of Consumer Research Advances in Consumer Research Annual Conference Berlin
  • Xia, L. (2016). “To Take-Back or Not: Consumer Perception of Retailers‚Äô Product Disposal Offers” Presented at the Marketing Science Institute The 38th INFORMS Society for Marketing Science Conference Shanghai, China
  • Li, M., Chircu, A. M., Xia, L., Li, G., Xu, J. (2016). “Business Analytics Gaps Between Academia and Industry” Presented at the INFORM 12th INTERNATIONAL CONFERENCE on OPERATIONS RESEARCH Havana, Cuba
  • Li, M., Chircu, A. M., Li, G., Shen, Y., Xia, L., Xu, J. (2015). “Final Report: Business Analytics Methods, Techniques and Applications Innovation - A Bentley Thought Leadership Network for Analytics Challenges” Presented at the Bentley University 3rd Annual Research Showcase Poster Session Waltham, MA
  • Ren, X., Xia, L., Du, J. (2015). “Handwritten or Print? Customer Responses to Different Formats of Written Communications” Presented at the Society of Consumer Psychology and Vienna University of Economics and Business Society of Consumer Psychology International Conference Vienna, Austria
  • Li, H., Xia, L., Fan, X. (2015). “When does Rewarding the Third Party Increase Recommendations: A Moral Identity-Based model” Presented at the The 14th International Research Symposium on Service Excellence in Management Shanghai, China
  • Xia, L. (2015). “Marketing and Sustainability” Presented at the Bentley University and Copenhagen Business School Bentley Global Business Ethics Symposium & Teaching Workshop Copenhagen
  • Aylesworth, A. B., Xia, L. (2015). “Written and Warm or Typed and Smart? The Effects of Feedback Format on Student Perceptions of Faculty” Presented at the Marketing Educator's Association Marketing Educator's Association Annual Conference Las Vegas, NV
  • Du, J., Xia, L., Ren, X. (2015). “Warm or Competence - Examining the Effect of Fonts in Marketing Communications” Presented at the Society of Consumer Psycholog Society of Consumer Psychology Annual Conference Phoenix, AZ
  • Xia, L., Nasr, N. I. (2014). “Combining Good Deeds with Good Deals: The Influence of Price Promotion on Consumers‚Äô Intention to Participate in Donations at Checkouts” Presented at the Association of Consumer Research Association of Consumer Research Annual Conference Baltimore, MD
  • Nasr, N. I., Xia, L. (2014). “When Does Responsible Acquisition Lead to (Ir)Responsible Consumption?” Presented at the American Marketing Association AMA Public Policy Conference Boston, MA
  • Xia, L., Nasr, N. I. (2014). “Good Deeds at Checkout: Examining Consumers‚Äô Responses to checkout Donations” Presented at the American Marketing Association AMA Service SIG Conference Thessaloniki, Greece
  • Kukar-Kinney, M., Xia, L. (2014). “I want what others bought: Investigating the effectiveness of number of deals purchased in influencing consumer response to daily deal promotions” Presented at the Academy of Marketing Science Academy of Marketing Scicen Annual Conference Indianapolis, IN
  • Xia, L., Nasr Bechwati, N. (2013). “Good Deeds and Good Deals: The Influence of Price Promotion on Consumers‚Äô Intention to Participate in Donations at Checkouts”
  • Xia, L., Kukar-Kinney, M. (2013). “Social comparison and Cross-consumer Effect of Preferential Treatment on Fairness Perceptions” Presented at the Frontiers in Service Conference Taipei
  • Xia, L. (2012). “For Our Valued Customers Only: Examining Consumer Responses to Preferential Treatment Practices” Presented at the ACR Association of Consumer Research Annual Conference Vancouver, CA
  • Xia, L. (2012). “What Thoughts Count? Examining the Impact of Gift-GIving on Relationship Realignment” Presented at the ACR Association of Consumer Research Asia-Pacific Conference Queenstown, NZ
  • Xia, L., Kukar-Kinney, M. (2012). “Examining Consumer Response to Preferential Treatment” Presented at the AMA American Marketing Association Service SIG Annual Conference Helsinki, FL
  • Xia, L. (2011). “Fairness and Gratitude: Examining Consumers‚Äô Reactions to Penalty Resolutions” Presented at the Academy of Marketing Science 15th AMS World Marketing Congress Conference Reims, France
  • Xia, L. (2011). “Effects of Brand Personality and Response to Consumer Criticism in Social Media” Presented at the Association of Consumer Research ACE Asian-Pacific Conference Beijing, China
  • Xia, L. (2011). “When One‚Äôs Gain is Another‚Äôs Loss: Examine Consumers‚Äô Value and Fairness Perceptions” Presented at the Association of Consumer Research ACR Asia-Pacific Conference Beijing, China
  • Xia, L., Kukar-Kenney, M. (2010). “To Punish or To Forgive: Examining the Effects of Consumer Penalties” Presented at the Babson College Behavorial Pricing Conference (12th) Babson College
  • Xia, L. (2010). “Set Me Free and I will Stay: Examining the Effect of Locked-in Commitment” Presented at the Society of Consumer Psychology Annual Conference of Society of Consumer Psychology Tempa, FL
  • Xia, L., Suri, R. (2009). “Saving Money by Working - Customer Participation and Service Pricing” Presented at the Association of Consumer Research annual conference Pittsburg, PA
  • Xia, L. (2009). “Concerned but not Willing to Pay? Examining Consumers' Pro-Environmental Attitude and Behaviors”
  • Xia, L., Monroe, K. B. (2009). “Getting a Good Deal but Is it Always Fair? Examining Transaction Value and Price Fairness”
  • Xia, L., Monroe, K. B. (2009). “The Influence of Pre-Purchase Goals on Consumers' Perceptions of Price Promotions”
  • Xia, L., Suri, R. (2009). “Trading Effort for Money - Customer Participation and Service Pricing”
  • Xia, L., Fan, X. (2008). “Who should do the work? Effects of Customer Participation on Satisfaction” Presented at the AMA Winter Conference Austin, TX
  • Xia, L., Monroe, K. B. (2008). “Does a Fair Price Means a Good Deal? Examining the Differences between Transaction Value and Fairness Perceptions”
  • Xia, L. (2008). “Going Beyond Perceived Economic Value---- A Tribute Tto Kent Monroe and Some Thoughts on Behavioral Pricing Research”
  • Kim, Y. &., Xia, L. (2008). “Negative Word-of-Mouth: Its Influence on Existing Customers”
  • Kim, Y. &., Xia, L. (2007). “The Impact of Negative Word-of-Mouth on Existing Customers”
  • Xia, L., Kukar-Kinney, M., Monroe, K. B. (2007). “The Influence of Consumers' Efforts on Price and Promotion Fairness Perceptions”
  • Xia, L., Monroe, K. B. (2007). “Transaction Value and Price Fariness”
  • Xia, L., Nasr, N. I. (2006). “Word of Mouse: The Role of Personalization in Online Consumer Reviews” Presented at the American Marketing Association Winter 2006 St. Petersburg
  • Xia, L., Nasr, N. I. (2006). “Positive Word of Mouse: The Role of Personalization”
  • Torelli, C. J., Viswanathan, M., Xia, L. (2006). “Literacy and Consumer Memory” Presented at the Society of Consumer Psychology annual conference St. Pete Beach, FL
  • Xia, L., Monroe, K. B. (2006). “The Comparison Processes and Consequences of Price Fairness”
  • Xia, L., Monroe, K. B. (2006). “The Effects of Unintended Information Acquisition”
  • Xia, L. (2005). “Consumers Perception of Loyalty Card Programs”
  • Xia, L. (2005). “Discount or Reward: Consumers Perception of Credit Card Rebate/Reward Programs”
  • Chandrashekaran, R., Monroe, K. B., Xia, L. (2005). “Down the Beaten Path to Roads Less Traveled: The Effects of Providing both Absolute and Relative Saving Information in Retail Price Advertisements”
  • Roggeveen, A. L., Xia, L., Monroe, K. B. (2005). “Effect of Price Partitioning on Pre- and Post-Purchase Behavior”
  • Xia, L., Kukar-Kinney, M., Monroe, K. B. (2005). “The Effects of Promotion Restrictions on Perceptions of Promotion and Price Fairness”
  • Xia, L., Monroe, K. B. (2003). “Do Consumers Process Prices Like Numbers: Comparative Judgments of Numerals and Prices” Presented at the AMA Winter Educator's Conference Olando, FL
  • Xia, L. (2002). “Affect as Information: the Role of Affect in Consumer Online Behaviors” Presented at the Association for Consumer Research Austin, TX
  • Xia, L., Nasr, N. I. (2002). “Shopping Using Decision Aids: The Impact of Perceived Effort on Satisfaction with the Decision Process” Presented at the Society for Consumer Psychology Scottsdale, AZ
  • Nasr, N. I., Xia, L. (2002). “Shopping Using Decision Aids: The Impact of Perceived Effort on Satisfaction with the Decision Process” Presented at the Society for Consumer Psychology Scottsdale, AZ
  • Nasr, N. I., Xia, L. (2002). “Do Computers Sweat? The Impact of Perceived Effort of Online Decision Aids on Consumers' Satisfaction with the Decision Process” Presented at the Society for Consumer Psychology 2002 Winter Austin, TX
  • Xia, L., Otnes, C. (2002). “An Examination of Consumer Browsing Behaviors” Presented at the Society of Consumer Psychology Austin, TX

    • Service

    Service: Department

  • for Class visit and evaluation of a junior faculty (Fei Gao, Seung-Wook Kim, and Elena Elkanova)) 2024-09-01 - 2024-12-31
  • Faculty Mentor for Class visit and evaluation of a junior faculty (Shelle Santana, Kitty Li) 2025-01-01 - 2025-12-31
  • for Class visit and evaluation of a junior faculty (Joyce Wang, Erin Flynn, and Seung-Wook Kim) 2023-09-01 - 2023-12-31
  • Committee Member for Curriculum Committee 2022-09-01 - 2023-05-31
  • for Class visit and evaluation of a junior faculty (Joyce Wang, Shelle Santana) 2022-09-01 - 2022-12-31
  • for Class visit and evaluation of a junior faculty (Fei Gao) 2021-09-01 - 2021-12-31
  • Committee Member for Department research committee 2020-09-01 - 2021-05-31
  • for Class visit and evaluation of a junior faculty (Joyce Wang) 2020-09-01 - 2020-12-31
  • Committee Chair for Faculty Tenure evaluation committee 2020-01-01 - 2020-09-30
  • Involved in the building of the PhD program in marketing concentration for PhD program 2019-08-01 - Present
  • Committee Member for Recruiting Committee 2019-05-01 - 2019-11-30
  • for Class visit and evaluation of a junior faculty (Joyce Wang) 2019-01-01 - 2019-05-31
  • Committee Member for Curriculum Committee 2017-05-01 - 2018-12-31
  • for Class visit and evaluation of a junior faculty 2016-09-01 - 2016-09-30
  • for Class visit and evaluation of a junior faculty 2015-02-01 - 2015-02-28
  • Committee Member for Recuiting Committee 2014-05-01 - 2014-11-30
  • Committee Member for Scholarly activities committee 2013-01-01 - 2016-12-31
  • Committee Member for Recuiting Committee 2013-03-01 - 2013-12-31

    • Service: Public

  • Grant Proposal Reviewer, External for Maine Technology Institute (MTI) Development Loan Program 2015-10-01 - 2015-12-31

    • Service: Professional

  • for Australian Research Council 2023-11-01 - Present
  • Editor (Associate), Journal for Journal of Business Research 2018-11-01 - Present
  • Editorial Review Board Member for Journal of Retailing 2017-11-01 - Present
  • Chairperson for Academy of Marketing Science Annual Conference 2016-09-01 - 2018-05-31
  • Editorial Review Board Member for The Bottom Line 2016-08-01 - Present
  • Conference/Workshop Track Chair for Academy of Marketing Science Annual Conference 2016-08-01 - 2017-05-31
  • for Tenure Reviewer 2015-08-01 - 2015-10-31
  • Editorial Review Board Member for Journal of Consumer Marketing 2014-01-01 - Present
  • Thesis examiner for Doctoral Thesis Examiner 2014-08-01 - 2014-10-31
  • Tenure reviewer for an outside faculty for Tenure Reviewer 2014-06-01 - 2014-09-30
  • Conference/Workshop Track Chair for Academy of Marketing Science Annual Conference 2013-11-01 - 2014-05-31
  • Editorial Review Board Member for Journal of Business Research 2009-01-01 - Present
  • Editorial Review Board Member for Journal of Product and Brand Management 2004-01-01 - Present

    • Service: Ph.D. Advising

  • Supervisor, Independent Study Advisor 2020/01 - Present
  • Committee Member 2017/01 - 2018/03

    • Service: University

  • Committee Member for Tenure and Promotion Committee 2023-07-01 - 2026-06-30
  • Committee Member for Student Experience 2021-10-01 - Present
  • Committee Member for Teaching and Scholarly Activity Committee (TSAC) 2021-07-01 - 2024-06-30
  • for Bentley Behavioral Lab participants pool supervisor 2018-09-01 - Present
  • Committee Member for Faculty Affairs Committee 2018-07-01 - 2019-06-30
  • Committee Member for GB214 Review Committee 2017-09-01 - 2018-04-30
  • Council member for Academic Integrity Council 2015-09-01 - Present
  • Committee co-chair for Faculty Affairs Committee 2015-07-01 - 2018-06-30
  • Committee Member for Research Council 2015-07-01 - 2018-06-30
  • Committee Member for Nominations Committee 2014-07-01 - 2018-05-31
  • Committee Member for Institutional Review Board 2011-09-01 - 2023-06-30
  • Committee Co-chair, Sabbatical for Faculty Affairs Committee 2012-07-01 - 2013-07-31