Janelle has over 20 years of experience transforming organizations to adopt and align strategy and operations around a holistic, customer-centric approach.
Janelle was most recently the Chief Insights Officer at UserTesting, where she advised some of the most innovative companies in the world on leveraging customer insights and understanding to make key decisions that impact the bottom line.
Over her nearly 9 years as an executive at UserTesting, she helped lead the company from $10m in revenue to a successful IPO on the New York Stock Exchange.
Prior to UserTesting, Janelle worked as a User Experience Consultant at Nielsen Norman Group where she conducted primary research, published articles, and educated thousands of professionals on experience best practices; she started her career at Forrester Research as a Customer Experience Researcher. She’s also had experience in user experience roles both on the agency side as well as in-house.
As a visionary, she relentlessly defines the future of customer and user experience. Her work includes: co-authoring the book User Tested, speaking regularly at industry conferences, co-hosting the Human Insights podcast, publishing pieces in the Wall Street Journal and Ad Age, and being quoted in Forbes and Fast Company articles.
Janelle earned a Master of Science in Human Factors in Information Design and a Bachelor of Science in Information Design & Corporate Communication from Bentley University.