Helen Meldrum

  • Associate Professor, Natural and Applied Sciences
  • Associate Professor of Psychology ,
  • EDD Clark University
  • MED Harvard University
  • BS Emerson College

Teaching Interests

Topics in Psychology; Social Psychology; Applied Psychology; Health Communication; Group Dynamics; Mental Health Care systems

Research Interests

Health Care Provider-Patient Communication; Provider-Provider Relationships; Dialogue on Emotionally Charged Topics; Conflict Management; Counseling Skills and Mental Health; The Teaching of Teaching Skills

Consulting/Practice Interests

Educational Programming for the Pharmaceutical Industry; Training Strategies in Health Care Organizations; Instructional Media for Medical Professionals

Bio

Helen Meldrum has extensive experience as a teacher, lecturer, researcher, and consultant in areas of interpersonal and group dynamics in health care, customer service, psychology of adulthood, mental health services, communication skills, conflict management, presentation skills, and teaching skills. She is the author of three books focused on communications and organization in healthcare settings and healthcare professionals and her articles, interviews, editorials and reviews have appeared in publications as varied as USA Today, The Wall St. Journal, Patient Care, and The Journal of Therapeutic Communication.

Professional Memberships

  • International Listening Association Present
  • National Communication Association Present
  • The Institute of Coaching Present
  • The Massachusetts Bay Organization Development Learning Group Present
  • The New England Society of Applied Psychology Present
  • The Theological Opportunities Program Present
  • Awards and Honors

  • 2018, Award: International Listening Association-Hall of Fame Lifetime Service Award, ILA
  • 2015, Bentley Innovation and Teaching, Bentley University
  • 2012, Researcher of the Year 2012, The International Listening Association
  • 2011, Joseph M. Cronin Faculty Advisor of the Year, Bentley University
  • 2010, Outstanding Scholarly Contribution Award, Bentley University
  • Publications

    Journal Articles


  • Meldrum, H. (2021). "Recruiting for Resilience: C-Suite Leaders in the Life Sciences Share Lessons Learned." . The International Journal of Applied Management Theory and Research., (4) 1
  • Meldrum, H. (2021). Conflicts with Colleagues in Oncology Care. Journal of Oncology Navigation and Survivorship , (12) 5
  • Meldrum, H. (2021). "Reflecting or Ruminating: Listening to the Regrets of Life Science Leaders." . International Journal of Organization Theory & Behavior, (24) 2
  • Bouldin, R. M., Meldrum, H., Hartigan, D. B., McCormick, J., Coloma Gonzalez, V. (2020). Attitudes and behaviors concerning exposures to toxic chemicals towards a vulnerable population: An environment health and risk-perception survey of Massachusetts childcare providers. Children, Youth, and Environments, (30) 2 147-164. (Link)
  • Meldrum, H., Apple, R., , . (2019). Teaching or Not Teaching Empathic Listening to Future Physicians? Historical Roots and Ongoing Challenges. . International Journal of Listening, . pp 1-7..
  • Pirschel, ., Meldrum, H., , . (2019). What Assessment Tools Can Be Used for Patients With Cancer and Psychiatric Diagnoses? . ONS Voice,. 34(2).
  • Simon, S., Meldrum, H., Ndung'u, E., Ledley, F. D. (2018). Representation of industry in introductory biology textbooks; a missed opportunity to advance student learning. CBE Life Science Education, (17) 4 (Link)
  • Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2016). A Picture is Worth a Thousand Words: Commentary of Broadcast Meteorologists on the Visual Presentation of Climate Change. International Journal of Social Ecology and Sustainable Development, (7) 4 1-16.
  • Young, A., Meldrum, H. (2014). Assessing Motivational Factors for Participation in Continuing Education in Pharmacy . The International Journal of Clinical Skills, (7) 3
  • Meldrum, H. (2013). Listen Up: How to Communicate Effectively with Peers and Patients”. . Leaddoc: an online journal (ACPE), (June, 2013)
  • Meldrum, H. (2012). Humanitarian Physicians’ Views on Spirituality. Implicit Religion, (15) 2 167-180.
  • Meldrum, H. (2012). “Reframing Their Regrets: How Physician Leaders Learn from Failure” . The Physician Executive Journal of Medical Management, (36) 2
  • Meldrum, H. (2011). Who inspired the most inspiring doctors?. International Journal of Clinical Leadership, (17) 31-35.
  • Meldrum, H. (2011). “Spirituality in Medical Practice: How Exemplary Physicians Draw Their Boundaries with Patients” . Integrative Medicine: A Clinician’s Journal, , (11) 3 26-30.
  • Meldrum, H. (2011). The Listening Practices of Exemplary Physicians.. International Journal of Listening,, (25) 145-160.
  • Perry, B., Meldrum, H. (2010). Health Literacy: Meeting the Challenges Ahead. Pharmacy Journal of New England, (7) 14-17.
  • Meldrum, H. (2010). Exemplary Physicians’ Strategies for Avoiding Burnout. The Health Care Manager , (29) 4 324-331.
  • Meldrum, H. (2006). Phoning the Physician. Pharmacy Practice News, (33)
  • Meldrum, H. (2005). Counseling on Alternative Medications: A Model Derived From Rhetorical and Communication Theory. Alternative and Complementary Therapies Journal, (11) 4
  • Meldrum, H. (2005). Making the Connection. Pharmacy Practice News, (32)
  • Meldrum, H. (2005). What are the Most Essential Communication Skills?. Pharmacy Practice News, (32)
  • Meldrum, H. (2005). Communicating Difficult News. RDH.
  • Meldrum, H. (2005). Assessing Student's Communication Skills at Their Internship Sites. Teaching Social Administrative Pharmacy.

    Books


  • Meldrum, H. (2009). Characteristics of Compassion: Portraits of Exemplary Physicians. 277. Sudbury, MA: Jones and Bartlett Publishers (Link)
  • Meldrum, H., Hardy, M. (2001). Provider-Patient Partnerships. Boston: Butterworth-Heinemann (a division of Reed-Elsevier-Harcourt)

  • Book Chapters


  • Meldrum, H., Apple, R. (2020). LISTENING INSTRUCTION IN MEDICAL EDUCATION In Worthington & G. D. Bodie, , (Eds.) The Handbook of Listening. . Wiley-Blackwell.
  • Meldrum, H. (2020). NAVIGATING CARE FOR PATIENTS WITH SEVERE MENTAL ILLNESS OR IMPAIRMENT In D.M. Christensen & C. Cantril (Eds.), , (Eds.) Oncology Nurse Navigation: Delivering Patient-Centered Care Across the Continuum, 2nd edition, . Oncology Nursing Society
  • Meldrum, H. (2019). “Managing Distress and Promoting Emotional Health in Cancer Care: Suggestions for Empathic Communication with Survivors.” In P.J. Haylock & C.P. Curtiss (Eds.), (Eds.) Cancer Survivorship: Interprofessional, Patient-Centered Approaches to the Seasons of Survival, . pp. 469–491.
  • Meldrum, H. (2017). Doctor's Interpersonal Skills Questionnaires In , (Eds.) The Sourcebook of Listening Methodology and Measurement. Hoboken NJ: Wiley-Blackwell.
  • Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2017). Speaking out or staying quiet on climate change: Broadcast meteorologists influenced by the need to be pithy, popular and politically cautious In Walter Leal Filho, Jesse M. Keenan, (Eds.) Climate Change Adaptation in North America: experiences, case studies and best practice, W. Leal Fihlo and J.M. Keenan (editors). Berlin: Springer International Publishing (Link)
  • Bodie, G. D., Meldrum, H. M. (2015). Listening in healthcare provider-patient interactions In , (Eds.) Encyclopedia of Health Communication. Thousand Oaks, CA: Sage Publications.
  • Meldrum, H., Levin, B. (2007). "Mental Health Services" Aspen Press, 1997 Revised 2nd Editon, 2000 and 3rd Edition 2004, major revisons for Jones and Bartlett Press for 4th Edition In , (Eds.) . Sudbury, MA: Jones and Bartlett Press
  • Herrier, R., Gardner, M., Meldrum, H. (2006). Patient Communication in Clinical Pharmacy Practice In Helms, (Eds.) . Philadelphia: Lippincott, Williams and Wilkins Press
  • Meldrum, H. (2003). Communicating with Coworkers In , (Eds.) . n/a: APhA Publications/online

  • Book Reviews


  • Meldrum, H. (2021). Penguin Random House [Review of the book Fault Lines ]. The Journal of Mental Health and Social Inclusion, (25) 2
  • Meldrum, H. (2013). [Review of the book The Universal Sense: How Hearing Shapes the Mind ]. Listening Education, (5) 1
  • Meldrum, H. (2013). [Review of the book Well-being: Productivity and Happiness at Work ]. The Journal of Public Mental Health, (2) 12U.K.:

  • Conference Proceedings


  • Meldrum, H. (2020). Quelling Quarrels: Overcoming Conflict with Colleagues in Oncology Care AONN+ 2020 Annual Conference e-Highlights. Part 3
  • Davis, P. T.Oches, E. A.Szymanski, D. W.Meldrum, H.Doner, L.McGarry, M.Aviles, L.Miller, S. (2013). Climate change communication between TV broadcast meteorologists and their viewing audience American Geophysical Union, (AGU Chapman Conference - Communicating Climate Science)
  • Doner, L.Davis, P. T.Lyons, R.Wilkinson, K.Foley, K.McGarry, M.Meldrum, H.Szymanski, D. W.Oches, E. A.Aviles, L. (2013). Climate change communication between TV broadcast meteorologists and their viewing audience Geological Society of America, (Geological Society of America Annual Meeting)
  • Meldrum, H. (2012). Panel Chair:Continuity and Change in Organizational and Larger Societal ECA, (Eastern Communication Association)

  • Other(s)


  • Meldrum, H. (2021). Covid CascadeHektoen International Journal of the Medical and Health Humanities, (13) 2
  • Presentations

  • Meldrum, H. (2021). “The History of Empathy Instruction in Medical Schools. ”
  • Meldrum, H. (2021). “Listening Instruction in Medical Education ” Presented at theInternational Listening Association MN--- Virtual
  • Meldrum, H. (2021). “Effective Communication” Presented at the UC Health/ Oncology San Diego Univ. of California LaJolla, CA ---Virtual
  • Meldrum, H. (2021). “Effective Communication for Cancer Care Pharmacists”
  • Meldrum, H. (2021). “Challenges in Communication about Covid Medical Risks” Presented at the Bentley University Valente Center Waltham Ma. ---Virtual
  • Meldrum, H. (2021). “Remembering Larry---Lawrence Kohlberg’s Legacy in Moral Development Theory”
  • Meldrum, H. M. (2020). “Theme: Risk Communication in Times of Crisis” Presented at the Bentley University Humanities Research Seminar at the Valente Center for the Arts & Sciences, Virtual
  • Meldrum, H. (2020). “Quelling Quarrels: Overcoming Conflict with Colleagues in Oncology Care ” Presented at the The Academy of Oncology Nurse & Patient Navigators, Annual Conference Virtual
  • Meldrum, H. (2020). “Communicating about poor prognosis.” Presented at the The University of Texas MD Anderson Cancer Center Conference Houston TX (via web link)
  • Meldrum, H. (2020). Presented at the Cancer Institute of West Little Rock “ Communicating in Challenging Situations AR
  • Meldrum, H. (2020). Presented at the Baptist Cancer Center and Memorial Health Care. “The art of active listening with challenging patients” Memphis, Tennessee
  • Meldrum, H. (2020). “Communicating through challenges” Presented at the Seattle Cancer Care Alliance Educational conference Washington
  • Meldrum, H. (2019). “Challenging Communication” Presented at the . Yale Smilow Cancer Care Center Seminar CT
  • Meldrum, H. (2019). “ Listening in Animal Care Settings” Presented at the International Listening Association, Annual conference , Simon Fraser University, Vamcouver, BC
  • Meldrum, H. (2019). “Active Listening”
  • Meldrum, H. (2019). “"Communication in Cancer Settings"”
  • Meldrum, H. (2019). “ "Communication in Cancer Settings,"” Presented at the Swedish Cancer Institute, Lecture Seattle, Washington,
  • Meldrum, H. (2019). “ The Trauma of Cancer: Managing Anxiety, Depression, and Psychosocial Impact of Advanced Cancer” Presented at the American Association of Physician Assistants in Oncology, . 22rd Annual Oncology Symposium for the Healthcare Provider Boston, MA
  • Meldrum, H. (2019). “ "Challenging communication in Cancer Care"” Presented at the Montgomery Cancer Center, Seminar Montgomery, Al.
  • Meldrum, H. (2019). “, "Communication in Cancer Care"” Presented at the NJ Society of Oncology Managers Annual convention Lambertsville, NJ
  • Meldrum, H. (2018). Presented at the Center for Integration of Science and Industry, Invited Workshop Qualitative Research and Interviewing Skills: Techniques and Tips Bentley University
  • Meldrum, H. (2018). “Communication Challenges in Cancer Care, Invited Lecture” Presented at theSt. Luke's Regional Medical Center, Boise, Idaho
  • Meldrum, H. (2018). “The Business of BioPharma Mini-MBA Bentley University Executive Education”
  • Meldrum, H. (2018). “Active Listening, Invited Lecture” Presented at theSeattle Cancer Care Alliance, WA Seattle, Washington
  • Meldrum, H. (2018). “Communication in Cancer Care, Invited Lecture. ” Presented at theEvergreen Health Medical Center, Kirkland WA Kirkland, WA
  • Meldrum, H. (2018). “Active Listening Skills, Invited Lecture” Presented at theUrology of Virginia, Virginia Beach, VA
  • Meldrum, H. (2018). “Panel chair: Practicing Listen First Conversations on Polarized Issues ” Presented at the International Listening Association Annual Conference Trinity College Dublin, Ireland,
  • Meldrum, H. (2018). “Lessons Learned about Listening Instruction: Teaching Effective Response Skills to Clinicians ” Presented at the International Listening Association Annual Conference Trinity College Dublin, Ireland,
  • Meldrum, H. (2018). “Communication Challenges in the Health Care Setting, Invited Lecture.” Presented at theDartmouth-Hitchcock Medical Center NH Lebanon , NH
  • Grimalyak, A., Meldrum, H., Jacobson, S. (2018). “Not Cautious Enough: The Perception of Undergraduate Students towards Self-Medication” Presented at the Annual Conference, National Community Pharmacists Association Boston, MA
  • Meldrum, H. (2018). “Communicating with Colleagues, Invited Lecture. ” Presented at the South Carolina Cancer Registrars Association Annual Conference Charleston, SC
  • Meldrum, H. (2018). “Moderator: Inspiring a Listening Movement ” Presented at the International Listening Association Annual Conference Trinity College Dublin, Ireland,
  • Meldrum, H. (2017). “ Reflecting or Ruminating: Listening to the Regrets of Life Science Leaders. ” Presented at the International Listening Association Annual Conference Omaha, Nebraska
  • Meldrum, H. (2017). “Breaking Bad News” Presented at the Vermont Association for Oncology Nursing. Conference Burlington VT
  • Meldrum, H. (2017). “Recruiting for Resilience: C-Suite Leaders in the Life Sciences Share Lessons Learned. ” Presented at the Bentley University Executive Education Waltham MA
  • Meldrum, H. (2017). “Conflict Management is Stress Management ” Presented at the Annual Conference, Oncology Advisor Navigation Summit Austin, TX
  • Meldrum, H. (2017). “Communication for Care Champions. ” Presented at the AmerisourceBergen, . Training Fort Mill, SC
  • Meldrum, H. (2017). “Communicating in Oncology” Presented at the Pittsburgh Association for Oncology Nursing Annual Conference Pittsburgh PA
  • Meldrum, H. (2017). “Communication in Challenging Scenarios ” Presented at the Northwest Georgia Oncology Online Presentaion Marietta GA
  • Meldrum, H. (2017). “Communicating in emotionally charged situations. ” Presented at the NYC Association for Oncology Nursing Annual Conference NYC
  • Meldrum, H. (2017). “Communication in Cancer Data Services. ” Presented at the Association of Tumor Registrars Annual Conference Georgia State University, Macon, GA
  • Meldrum, H. (2017). “Vital Communication Skills ” Presented at the American Medical Student Association Leadership Program Delivered online
  • Meldrum, H. (2016). “Communicating in emotionally charged situations. ” Presented at the Ironwood Oncology Continuing Education Phoenix AZ
  • Foley, K. A., Davis, P. T., Meldrum, H., Oches, E. A., Szymanski, D. W., Doner, L. (2016). “Mobility of TV Broadcast Meteorologists in the Northeastern United States” Presented at the Lyndon State College 41st Annual Northeast Storm Conference Saratoga Springs, New York
  • Meldrum, H. (2016). “Communicating with patients experiencing mental distress, ” Presented at the Oncology Summit Annual conference Orlando FL
  • Meldrum, H. (2016). “Communication in long term care. ” Presented at the Dakota Wesleyan University CNA SUMMIT Mitchell SC
  • Meldrum, H. (2016). “Communication in long term care. ” Presented at the Continuum Health Inc Human Resource Developmemnt Auburn Maine
  • Meldrum, H. (2016). “Recruiting for resilience: C-suite leaders in the life sciences share lessons learned, ” Presented at the Bentley University Bentley Research Colloquium: The Business of Healthcare: Research Opportunity, and Innovation. Waltham MA
  • Meldrum, H. (2016). “Communicating with Peers & Patients” Presented at the Academy of Oncology Nurse and Patient Navigators Conference, 7th Annual Conference Las Vegas NV
  • Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2016). “Speaking out or staying quiet on climate change: Broadcast meteorologists influenced by the need to be pithy, popular and politically cautious” Presented at theNorth American Symposium on Climate Change Adaptation Columbia University, New York, NY
  • Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2016). “Speaking out about sustainability: broadcast meteorologists who will and those who won't” Presented at the World Communication Association Communication and Culture in a Sustainable World Winnipeg, Manitoba, Canada
  • Meldrum, H. (2015). “"Customer service communication skills with vision impaired patients” ” Presented at the Rx Crossroads Professional Development Loisville KY
  • Davis, P. T., Szymanski, D. W., Meldrum, H., Oches, E. A., Foley, K., Mercer, R., Doner, L., McGarry, M., Kelsey, E., Perello, M. (2015). “Broadcast meteorologists and climate change ” Presented at the Lyndon State University Northeast Storm Conference Saratoga Springs, New York
  • Meldrum, H. (2015). ““Listening to Ebola Messages” ” Presented at the International Listening Association Annual Conference Virginia Beach, VA
  • Meldrum, H. (2015). “Reinventing Rhetorical Theory as Silence & Listening: Listening in Civic Engagement, ” Presented at the International Listening Association Annual Conference Virginia Beach, VA
  • Meldrum, H. (2015). “"Communicating About a Poor Prognosis." ” Presented at the Virginia Oncology Associates Annual Conference Norfolk VA
  • Meldrum, H. (2015). “Forward from Failures: Profiles of Psychological Perseverance in Life Science Leaders ” Presented at the Association of Global Management Studies International Conference of the Association Global Management Studies Columobia, University, NYC
  • Meldrum, H. (2015). “"Communicating About a Poor Prognosis" ” Presented at the Baptist Medical Center, Professional Development Jackson, MI
  • Meldrum, H., Suchman, A. (2015). “Summer Institute” Presented at the American Association of Physician Leadership "Successful Failure: An adaptive approach to turning adversity into opportunity Chicago, IL
  • Meldrum, H. (2015). ““Teamwork Communication in Oncology Care” ” Presented at the Oncology Navigation Summit Annual Conference Denver, CO
  • Meldrum, H. (2015). “Communicating with Cancer Patients” ” Presented at the Regional Cancer Care Associates Professional Conference New Brunswick, NJ
  • Meldrum, H. (2015). “Invited consultant” Presented at the The American College of Physician Executives/AAPL Annual retreat Tampa Fl.
  • Meldrum, H. (2015). “"Communication in Cancer Care” ” Presented at the Academy of Oncology Nurse & Patient Navigators Sixth Annual Survivorship Conference National Annual Convention Atlanta, GA
  • Meldrum, H. (2015). “Communicating with Cancer Patients” ” Presented at the Riverside Cancer Center Fourth Annual Oncology Conference, Newport News VA
  • Meldrum, H. (2015). ““Effective Communication Strategies” ” Presented at the Virginia Oncology Associates Annual Professional Conference- Oncology Associates of VA, Norfolk VA
  • Meldrum, H., Oconnor, K. (2015). “Summer Institute” Presented at the American Association of Physician Leadership Comminication 2.0 Chicago, IL
  • Meldrum, H. (2014). “Communicating in Challenging Situations" ” Presented at the National Coalition of Oncology Nurse Navigators, Annual Conference Atlanta, GA
  • Meldrum, H. (2014). Presented at theISIS- International Multidisciplinary Academic Conference Miami FL via online link
  • Doner, L., Davis, P. T., Lyons, R., Wilkinson, K., Foley, K., McGarry, M. A., Meldrum, H., Szymanski, D. W., Oches, E. A., Aviles, L. (2014). “Climate change communication between TV broadcast meteorologists and their viewing audience” Presented at the Lyndon State University Northeast Storm Conference Rutland, Vermont
  • Meldrum, H. (2014). ““Listening Across Cultural Divides” ” Presented at the ILA International Listening Association Annual Conference Minneapolis MN
  • Meldrum, H. (2014). ““Is It Possible To Build a Career in Listening Training and Consulting?” ” Presented at the ILA International Listening Association Annual Conference Minneapolis MN
  • Hall, G. J., Meldrum, H. (2014). “Psychology Curricula:A Redesign to Support a Health Studies Major, ” Presented at theEastern Psychological Association Boston, MA
  • Meldrum, H. (2014). “Communicating with Challenging Patients." ” Presented at the Blue Cross Blue Shield, Professional development workshop Chattanooga TN
  • Meldrum, H. (2014). “Communicating About Poor Prognosis." ” Presented at the Beth Israel Medical Center. Professional development conference NY,NY
  • Meldrum, H. (2014). “"Handling Emotionally Charged Situations." ” Presented at the American Cancer Society Regional Association Annual Conference Richmond VA
  • Meldrum, H., Suchman, A. (2014). “Successful Failure: An adaptive approach to turning adversity into opportunity" ” Presented at the ACPE Summer Institute Seattle, WA
  • Meldrum, H., OConnor, K. (2014). “Communication 2.0" ” Presented at the ACPE Summer Institute Seattle, WA
  • Meldrum, H. (2014). “Communicating in Cancer Care ” Presented at the Northside Hospital Cancer Institute Professional development for nurse navigators Atlanta, GA
  • Davis, P. T., Doner, L., McGarry, M., Meldrum, H., Szymanski, D. W., Oches, E. A., Kelsey, E., Perello, M., Gaudette, E., Foley, K. (2014). “Climate Change Communication Between Broadcast Meteorologists and their Viewing Audiences” Presented at the National Science Foundation NSF-AISL PI Conference Washington, D.C.
  • Meldrum, H. (2014). “Communicating About a Tragic Prognosis." ” Presented at the University of Alabama at Birmingham-Oncology Div. Caring for Cancer Patients Birmingham AL
  • Szymanski, D. W., Meldrum, H., Davis, P. T., Oches, E. A., Foley, K., Doner, L. (2014). “Views of broadcast meteorlogists on climate change communication with their audiences” Presented at the Geological Society of America Geological Society of America Annual Meeting Vancouver, BC, Canada
  • Meldrum, H. (2014). “Experiential Learning With Colleagues ” Presented at the Massachusetts College of Pharmacy and Health Sciences University Pharmaceutical Care Conference Worcester, MA
  • Meldrum, H. (2014). “"Communicating with Patients with Circadian Rhythm Sleep Disorders” Presented at the Vanda Pharmaceuticals Corporate sponsored seminar Washington DC
  • Davis, P. T., Oches, E. A., Szymanski, D. W., Meldrum, H., Doner, L., McGarry, M., Aviles, L., Miller, S. (2013). “Climate change communication between TV broadcast meteorologists and their viewing audience” Presented at the American Geophysical Union AGU Chapman Conference - Communicating Climate Science Granby, CO
  • Meldrum, H., O'Connor, K. (2013). “Communication 2.0” Presented at the The American College of Physician Executives Winter Institute Orlando, FL
  • Meldrum, H. (2013). “The Link Between Listening and Preventing Burnout” Presented at the University of Massachusetts Medical School, Annual Retreat Worcester, MA
  • Meldrum, H. (2013). “Combining Organizational Psychology and Research Methods in a Service-Learning Project” Presented at the EPA Eastern Psychological Association Annual Conference NY,NY.
  • Meldrum, H. (2013). “ The New Rhetoric on Accountable Care Organizations:” Presented at the ECA Eastern Communication Association Annual Conference Pittsburgh, PA
  • Meldrum, H. (2013). “Talking About Poor Prognosis” Presented at the West Penn Allegheny Health System: Forbes Hospital Annual Conference Monroeville, PA
  • Meldrum, H. (2013). “What Can Exemplary Physicians Teach Us? ” Presented at the The 7th Annual Innovation Expedition in Healthcare Shifting the Paradigm: Emerging Breakthroughs in Regional and Community-Centered Care Cambridge, MA
  • Suchman, A., Meldrum, H. (2013). “Successful Failure: An adaptive approach to turning adversity into opportunity ” Presented at the The American College of Physician Executives Summer Institute Denver, CO
  • Meldrum, H. (2013). “Emotionally Charged Communication with Patients” Presented at the Memorial Sloan Kettering Medical Ctr. and Pfizer, Inc Education Update Ny, NY
  • Meldrum, H. (2013). “Staying Engaged and Bouncing Back from Burn-Out ” Presented at the Dartmouth University Health Services Annual Conference Hanover, NH
  • Doner, L., Davis, P. T., Lyons, R., Wilkinson, K., Foley, K., McGarry, M., Meldrum, H., Szymanski, D. W., Oches, E. A., Aviles, L. (2013). “Climate change communication between TV broadcast meteorologists and their viewing audience” Presented at the Geological Society of America Geological Society of America Annual Meeting Denver, CO
  • Meldrum, H. (2013). “Conflicts with Colleagues” Presented at the Massachusetts College of Pharmacy and Health Sciences University Pharmaceutical Care Conference Worcester, MA
  • Meldrum, H. (2013). “Dealing With Difficult Patients” Presented at the ACPE and the American Medical Student Association Lecture National Webinar
  • Meldrum, H. (2012). “Panel Chair : Perspectives on Safety and Social Support” Presented at the ECA Eastern Communication Association Cambridge, MA
  • Meldrum, H. (2012). “Panel Chair:Continuity and Change in Organizational and Larger Societal” Presented at the ECA Eastern Communication Association Cambridge, MA
  • Meldrum, H. (2012). “Communicating a Challenging Prognosis” Presented at the Oncology Nursing Association of PA Annual Conference Harrisburg PA
  • Nelinson PhD, D., Meldrum, H. (2012). “In Search of a Perfect Storm: Provider Self-Efficacy, Patient-Centered Care, and Continuing Medical Education” Presented at the WONCA The World Organization of National Colleges, Academies and Academic Associations of Physicians Annual Conference Vienna, Austria
  • Meldrum, H. (2012). “Medication Counseling” Presented at the MCPHS Massachusetts College of Pharmacy and Health Sciences Boston, Ma
  • Meldrum, H. (2012). Presented at the The Medical Society of Delaware Oncology Society Wilmington DE
  • Meldrum, H. (2011). “"Communication in Cancer Care"” Presented at the Penn. State Patient Navigation in Cancer Care Penn. State Pa.
  • Meldrum, H. (2011). “Communicating with the Underserved” Presented at theAmerican Association of Osteopathic Internists-Annual Convention San Antonio ,Tx.
  • Meldrum, H. (2011). ““Helping Students Make an Impact through Team Projects for an Outside Client” ” Presented at theAnnual Cassola Conference on Teaching Communication Johnson and Wales University, RI
  • Meldrum, H. (2011). ““The Listening Practices of Outstanding Physicians” (scholarly poster) ” Presented at the The International Listening Association, Annual Convention-ILA Johnson City, Tn.
  • Meldrum, H. (2007). “"Listening to Patient's Voices: When Women Try to Speak Up About Sensitive Issues" (peer juried)” Presented at theInternational Listening Association Frankfurt, Germany
  • Meldrum, H. (2007). “"The Medication Medium is The Message" (peer juried)” Presented at theNational Communication Association Chicago, IL
  • Meldrum, H. (2006). “Communicating at End-of-Life”
  • Meldrum, H. (2006). “Conflict and Patient Care”
  • Meldrum, H. (2006). “Creating Listening Skills Training for Health Care Professionals”
  • Meldrum, H. (2006). “Teaching Intercultural Communication to Health Care Professionals”
  • Service

    Department Service


  • Course Coordinator for Health and Industry LSM - Present
  • Member: Bentley’s Health Thought Leadership Network 2015 - Present
  • Psychology, Self-designed BA advisor 2015 - Present
  • Affiliate, Bentley’s Center for Integration of Science and Industry 2012 - Present
  • Committee Member for NAS Curriculum Committee 2011 - Present
  • Lead report author-Psychology Self-Study Evaluation for , Psychology Curriculum Self-study (Chaired committee) - 2018
  • Committee Chair for Health Psychology Faculty Search 2013 - 2014
  • Mentor (Faculty) for Psychology Club - 2011
  • University Service


  • Committee Member for Institutional Review Board - Present
  • Guest Speaker for Open house 2020 - Present
  • Committee Member for Sabbatical Comittee 2020 - Present
  • Committee Member for Search Committee / Health Services 2021 - 2022
  • Task Force Chair for Search Committee/ Health- Psych 2021 - 2022
  • Committee Chair for Faculty search:Cognitive Psychology 2019 - 2020
  • Committee Member for Curriculum Policy Committe 2018 - 2019
  • University Senate for Faculty Senate 2018 - 2019
  • Committee Member for Salary and Benefits Comittee 2012 - 2014
  • Task Force Member for Honors Program Review - 2012
  • Task Force Member for Senior Year Experience Committee - 2012
  • Professional Service


  • Health Care Interest Group for International Listening Association - Present
  • Advisory Board, Chair, Health Care Interest Group, Global Listening Center (centers in US, UK and India). 2016 - Present
  • Reviewer, Journal Article for Manuscript Reviewer: International Journal of Listening 2013 - Present
  • Reviewer, Journal Article for Patient Education and Counseling - 2018
  • Reviewer, Journal Article for New England Journal of Medicine - 2018