Haijing Hao

Haijing Hao

  • Associate Professor, Computer Information Systems
  • President Elect, SIG Health, AIS
  • Associate Editor, Health Systems, Nature Portfolio Journal(npj)
  • Associate, Asia Center, Harvard University
  • Steering Committee Member, Boston Computer Human Interactions (CHI), ACM
  • Ph.D. Carnegie Mellon University

Teaching Interests

Database management and SQL for analytics, data driven decision making, data visualization for business.

Research Interests

Haijing's research interests include technology adoption, online health communities/online doctor reviews, econometrical modeling, Bayesian learning models, and text mining. She has published in Information Systems Research (ISR), Journal of Medical Internet Research (JMIR), International Journal of Medical Informatics, International Journal of Public Health, Electronic Commerce Research, IEEE Transactions on Engineering Management etc. She was quoted by The Economist magazine, July 2014 on online doctor reviews in China.

Bio

Haijing received her Ph.D. in Information Systems Management, Carnegie Mellon University (CMU), 2012. Her dissertation received the William W. Cooper Doctoral Dissertation Award at CMU, entitled, Social Influence on Information Technology Adoption and Sustained Use in Healthcare: A Hierarchical Bayesian Learning Method Analysis. Haijing was awarded 2020 Grace Hopper Celebration (GHC) Faculty Scholarship. Haijing is an Associate at Asia Center, Harvard University (2014 - 2019; 2021 - present), a visiting scholar at the Media Lab, MIT (2018 - 2019), a steering committee member of Boston CHI, ACM (2016 - present), the secretary of SIG Health, AIS (2018 - 2024), president-elect of SIG Health, AIS (2024 - present), and a board member of Cambridge Community Television (CCTV) (2021 - 2024).

Professional Links

Professional Memberships

  • Boston Computer-Human Interaction, Association for Computing Machinery (Boston CHI/ACM) 2016 - Present
  • Association for Information Systems 2011 - Present
  • Institute for Operations Research and the Management Sciences (INFORMS) 2009 - Present

    • Awards and Honors

  • 2024, Outstanding Scholarly Contribution Award, Bentley University
  • 2024, Center for Health Business Seed Funding Spring '24, Center for Health Business, Bentley University
  • 2023, Center for Health Business Seed Funding Fall '23, Center for Health Business, Bentley University
  • 2022, PI Health Thought Leadership Network Seed Funding: Examining the Elderly’s Digital Technology Competence to Survive the COVID-19 Pandemic, Bentley University
  • 2022, Co-PI FAC Fall Research Grant: Analysis of Emotions and User Contribution in Online Cancer Communities, Bentley University
  • 2021, PI FAC Summer Research Grant: Text mining Medical Error Reports, Bentley University
  • 2020, Grace Hopper Celebration Faculty Scholarship 2020, GHC Scholarships Program, AnitaB.org
  • 2020, PI Health Thought Leadership Network Seed Funding: Understanding the Research and Policy Landscape related to Healthcare for the Homeless, Bentley University
  • 2013, The William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University
  • 2011, Best Student Paper Award, Workshop on Health IT and Economics, Washington, DC.
  • 2011, Selected Fellow of Doctoral Internationalization Consortium in Information Systems, Foster School, University of Washington, Seattle, WA.
  • 2011, Selected Fellow of 5th Doctoral Consortium on Sociotechnical Issues in Medical Informatics, The American Medical Informatics Association
  • 2010, Outstanding Teaching Assistant Award, Carnegie Mellon University
  • 2004, William Cooper Scholarship, Heinz School, Carnegie Mellon University
  • 2003, William Cooper Scholarship, Heinz School, Carnegie Mellon University

    • Publications

    Journal Articles

  • Hao, H., Lee, Y., Sharko, M., Li, Q., Zhang, Y. (2025). Privacy Concerns vs. Personalized Health Content - Pregnant Individuals' Willingness to Share Personal Health Information on Social Media: A Survey Study. Journal Medical Internet Research (JMIR) Formative Research.
  • Hao, H., Smith, G., Chen, Y., Mondal, M., Loh, P., Smith, S., Page, X. (2024). What Factors Affect People's Opinions Toward COVID-19 and Contact Tracing Apps in the United States: A Random Sample Survey. International Journal of Healthcare Information Systems and Informatics.
  • Cheng, Z., Hao, H., Tisofliou, F., Katz, M., Zhang, Y. (2023). Effects of online support and social media communities on gestational diabetes: A systematic review. International Journal of Medical Informatics, (180)
  • Soltanisehat, L., Alizadeh, R., Hao, H., Choo, K. R. (2023). Technical, Temporal, and Spatial Research Challenges and Opportunities in Blockchain-Based Healthcare: A Systematic Literature Review. IEEE Transactions on Engineering Management. 353-368. (Link)
  • Liu, Y., Hao, H., Sharma, M., Harris, Y., Scofi, J., Trepp, R., Farmer, B., Ancker, J., Zhang, Y. (2022). Clinician Acceptance of Order Sets for Pain Management: A Survey in Two Urban Hospitals. Applied Clinical Informatics. 13(02) 447-455. (Link)
  • Hao, H., Garfield, M., Purao, S. (2022). The Determinants of Length of Homeless Shelter Stays: Evidence-Based Regression Analyses. International Journal of Public Health. (Link)
  • Yuan, X., Hao, H., Guan, C., Pentland, A. (2022). Which factors affect the performance of technology business incubators in China? An entrepreneurial ecosystem perspective. PLOS ONE. (Link)
  • Purao, S. R., Hao, H., Meng, C. (2021). The Use of Smart Home Speakers by the Elderly: Exploratory Analyses and Potential for Big Data. Big Data Research. (Link)
  • Zhang, W., Xu, W., Hao, H., Zhu, D. (2020). Cost-sensitive multiple-instance learning method with dynamic transactional data for personal credit scoring. Expert Systems with Applications, (157) (Link)
  • Hao, H., Levkoff, S., Wang, W., Zhang, Q., Chen, H., Zhu, D. (2020). Studying Online Support for Caregivers of Patients with Alzheimer’s Disease in China: A Text-mining Approach to Online forum in China. International Journal of Healthcare Information Systems and Informatics, (2020) 4 (Link)
  • Hao, H., Padman, R., Sun, B., Telang, R. (2019). Modeling social learning on consumers' long-term usage of a mobile technology: a Bayesian estimation of a Bayesian learning model. Electronic Commerce Research, (19) 1-12.
  • Zhang, T., Zhang, W., Xu, W., Hao, H. (2018). Multiple instance learning for credit risk assessment with transaction data. Knowledge-Based Systems, (161) 65-77 (Link)
  • Hao, H., Padman, R. (2018). An empirical study of opinion leader effects on mobile technology implementation by physicians in an American community health system. Health Informatics Journal, (24) 3 323-333. (Link)
  • Hao, H., Padman, R., Sun, B., Telang, R. (2018). Quantifying the Impact of Social Influence on the Information Technology Implementation Process by Physicians: A Hierarchical Bayesian Learning Approach. Information Systems Research, (29) 1 25-41. (Link)
  • Hao, H., Zhang, K., Wang, W., Gao, G. (2017). A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics, (99) 37-44. (Link)
  • Hao, H., Zhang, K. (2016). The Online Voice of Health Consumers in China: A Text Mining Approach to Online Doctor Reviews. Journal of Medical Internet Research. (Link)
  • Hao, H. (2015). The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research. (Link)
  • Caulkins, J., Hao, H. (2008). Modelling drug market supply disruptions: Where do all the drugs not go?. Journal of Policy Modeling, (30) 2 251-270.

    Books

  • Zhan, J., Hao, H., Li, X. (2003). eGov: eBusiness Strategies for Government (translation). China Machine Press
  • Yang, Y., Hao, H. (2002). Software Project Management and CMM. People’s Posts and Telecom Press, China
  • Yang, Y., Hao, H., , . (2001). CMM Methods and Applications. People’s Posts and Telecom Press, China

    • Conference Proceedings

  • Smith, G.Chapman, K.Weng, T.Hao, H.Mondal, M.Smith, S.Chen, Y.Page, X. (2025). A House Divided: How U.S. Politics Could Shape Contact-Tracing Adoption in Future Pandemics. The ACM Conference on Human Factors in Computing Systems (CHI), (CHI 2025)
  • Hao, H.Zhang, B.Zhan, Y.Wu, J. (2023). What Can Online Doctor Reviews Tell Us? A Deep Learning Assisted Study of Telehealth Service Hawaii International Conference on System Sciences (HICSS).
  • Chapman, K. Klimes, M.Wellman, B.Smith, G.Mondal, M.Smith, S.Chen, Y.Hao, H.Page, X. (2022). A Privacy Paradox? Impact of Privacy Concerns on Willingness to Disclose COVID-19 Health Status in the United States Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social.
  • Xu, J.Hao, H.Sun, P.Zhang, A. (2021). Named Entity Recognition in Medical Error Narratives using BERT Proceedings of the 3rd New England Chapter of the Association for Information Systems Conference, (New England Chapter of the Association for Information Systems Conference)
  • Hao, H.Zhang, K. (2015). Text Mining Patient-Doctor Online Forum Data from the Largest Online Health Community in China AMCIS 2015 Proceedings.
  • Hao, H.Padman, R.Sun, B.Telang, R. (2014). An Empirical Study of Opinion Leader Effects on Mobile Information Technology Adoption in Healthcare Hawaii International Conference on System Sciences (HICSS).
  • Hao, H.Padman, R.Telang, R. (2013). Physician’s Usage Of Mobile Clinical Applications In A Community Hospital: A Longitudinal Analysis Of Adoption Behavior UK Academy for Information Systems Conference Proceedings. (Link)
  • Hao, H.Padman, R.Telang, R. (2011). An Empirical Study of Opinion Leader Effects on Mobile Information Technology Adoption in Healthcare AMIA Annual Meeting.

    • Conference Papers

  • Mishra, S., Lee, Y., Xu, J., Hao, H. (2023). Revisiting Medical Errors: Collaborative Errorsthe 5th New England Chapter of the Association for Information Systems Conference .
  • Hao, H., Zhang, B., Zhan, Y., Wu, J. (2023). What Can Online Doctor Reviews Tell Us? A Deep Learning Assisted Study of Telehealth Service, Hawaii International Conference on System Sciences (HICSS). 56
  • Hao, H., Zhang, K. (2015). Text Mining Patient-Doctor Online Forum Data from the Largest Online Health Community in China Americas Conference on Information Systems (AMCIS).
  • Hao, H., Padman, R., Sun, B., Telang, R. (2014). Examining the Social Influence on Information Technology Sustained Use in a Community Health System: A Hierarchical- Bayesian Learning Method Analysis, 47th Annual Hawaii International Conference on System Sciences (HICSS).
  • Hao, H., Padman, R., Telang, R. (2013). Physician’s Usage Of Mobile Clinical Applications In A Community Hospital: A Longitudinal Analysis Of Adoption BehaviorUK Academy for Information Systems Conference Proceedings (UKAIS).
  • Hao, H., Padman, R., Telang, R. (2011). An Empirical Study of Opinion Leader Effects on Mobile Information Technology Adoption in HealthcareAmerican Medical Informatics Association (AMIA) Annual Symposium, 2011.

    • Presentations

  • Smith, G., Chapman, K., Weng, T., Hao, H., Mondal, M., Smith, S., Chen, Y., Page, X. (2025). “A House Divided: How U.S. Politics Could Shape Contact-Tracing Adoption in Future Pandemics.” Presented at theThe ACM Conference on Human Factors in Computing Systems
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Digital Technology Adoption by the Elderly for Daily Life and Health Management, a UTAUT Analysis” Presented at theBentley University Annual Research Showcase Poster Session
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Elderly’s Adoption of Digital Technologies for Daily Life and Health Management: A UTAUT Study” Presented at theAmericas Conference on Information Systems Panama City, Panama
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Digital Technology Adoption by the Elderly for Daily Life and Health Management - a UTAUT Analysis” Presented at theConference on Health IT and Analytics (CHITA)
  • Chapman, K., Klimes, M., Wellman, B., Smith, G., Mondal, M., Hao, H., Smith, S., Chen, Y., Chapman, K., Page, X. (2022). “A Privacy Paradox? Impact of Privacy Concerns on Willingness to Disclose COVID-19 Health Status in the United States” Presented at theConference on Computer Supported Cooperative Work and Social Computing Virtual
  • Xu, A., Xu, J., Hao, H. (2022). “ How Diffused Emotions Affect User Contribution in Online Cancer Communities” Presented at the INFORMS INFORMS Annual Meeting Indianapolis, Indiana, USA
  • Hao, H., Zhang, B., Zhan , Y., Wu, J. (2022). “What Can Online Doctor Reviews Tell Us? A Novel Deep Learning Assisted Text Mining Application” Presented at thethe 9th Bentley University Annual Research Showcase Poster Session
  • Hao, H., Xu, J., Lee, Y., Xu, L. (2022). “How to Utilize Data Visualization Method to Analyze Information Systems Related Medical Errors” Presented at theAmericas Conference on Information Systems (AMCIS) Minneapolis, MN.
  • Hao, H., Xu, J., Lee, Y., Xu, L. (2022). “Do Information Systems Play A Role in Patient Safety? A Data Visualization Method for Medical Error Analytics” Presented at theConference on Health IT and Analytics (CHITA) Washington D.C.
  • Xu, J., Hao, H., Sun, P., Zhang, A. (2021). “Named Entity Recognition in Medical Error Narratives using BERT” Presented at theNew England Association for Information Systems Annual Conference Boston, MA
  • Hao, H., Garfield, M. J., Purao, S. R. (2020). “Regression Models of Length of Homeless Shelter Stays In Boston: An Application of Data Analytics” Presented at thePresented at the Conference on Health IT and Analytics (CHITA) Virtual
  • Han, G., Zhu, D., Hao, H. (2019). “Mining health messages from unstructured Twitter streaming texts: A topic modelling analysis of health tweets” Presented at theConference on Health IT and Analytics (CHITA) Washington DC
  • Hao, H. (2017). “Online Health Analytics and Digital Divide” Presented at theAmericas Conference on Information Systems AMCIS Boston, MA
  • Hao, H., Shi, Y., Shi, A. (2017). “Health Insurance and People’s opinion on Medical Cost and Doctor Trust in China” Presented at theINFORMS Houston
  • Hao, H. (2017). “Digital Divide in Online Health Community” Presented at theINFORMS Healthcare Rotterdam, Neitherlands
  • Hao, H., Zhang, K., Wang, W., Gao, G. (2016). “What Are Patients Complaining? A Text Mining Approach To Online Doctor Reviews by International Comparison” Presented at theINFORMS International Big Island, Hawaii
  • Hao, H. (2016). “Digital Divide in Online Health Utilization in China: A Case Study of Geographic Health Analytics” Presented at thePre-ICIS SIGHealth Workshop Dublin, Ireland
  • Hao, H., Zhang, K. (2015). “Text Mining Patient-Doctor Online Forum Data from the Largest Online Health Community in China” Presented at theAmerica Conference for Information Systems (AMCIS) Puerto Rico
  • Hao, H. (2015). “Online Health Community In China” Presented at theINFORMS Healthcare Nashville, TN
  • Hao, H., Padman, R. (2013). “Physician’s Usage of Mobile Clinical Applications in A Community Hospital: A Longitudinal Analysis of Adoption Behavior” Presented at theUK Academy for Information Systems Conference Oxford, United Kingdom
  • Hao, H., Padman, R., Sun, B., Telang, R. (2011). “Do Opinion Leaders Affect Information Technology Adoption in Clinical Care? A Structural Learning Model” Presented at theINFORMS Healthcare Montreal, Canada
  • Hao, H., Padman, R., Sun, B. (2011). “Quantifying the Influence of Opinion Leaders on Information Technology Adoption in Healthcare: A Simple Bayesian Learning Model” Presented at theWorkshop on Health IT and Economics (WHITE) Washington, DC
  • Hao, H., Padman, R., Telang, R. (2010). “Physician’s Usage of Mobile Clinical Applications in a Community Hospital” Presented at theThe 13th International Congress on Medical Informatics Cape Town, South Africa

    • Service

    Department Service

  • Committee Member for Department Research Committee 2024 - Present
  • Committee Member for CIS Major Revision Committee 2023 - Present
  • Mentor (Faculty) for GHC Women Student Group 2020 - Present
  • Course Coordinator for CS350 Database Management Systems Course Coordinator 2023 - 2024
  • Committee Chair for Tenure Track Search Committee 2023 - 2023
  • Committee Member for Tenure Track Search Committee 2020 - 2023
  • Doctoral student teaching class visit 2022 - 2022
  • Committee Member for IT 101 Development Committee 2021 - 2022
  • Committee Member for Data Driven new course proposal committee 2021 - 2021
  • Committee Member for Department Recruiting Committee 2021 - 2021
  • Committee Member for Department Research Committee 2019 - 2020

    • University Service

  • Faculty member for Data Governance Working Group 2024 - Present
  • Mentor (Faculty) for Bentley Graduate Student Association’s Professional Development Fund 2023 - Present
  • Mentor (Faculty) for Commencement 2024 - 2024
  • Committee Chair for Curriculum Implementation Committee 2022 - 2023
  • Mentor (Faculty) for Commencement 2023 - 2023
  • Mentor (Faculty) for Admitted Student Day 2023 - 2023
  • Mentor (Faculty) for Fall Open House 2022 - 2022
  • Other for Convocation 2022 - 2022
  • Commencement 2022 - 2022
  • Committee Member for Curriculum Implementation Committee (CIC) 2021 - 2021
  • Academic Exploration Day 2021 - 2021
  • Instructor for First Year Seminar 2021 - 2021
  • Convocation 2021 - 2021
  • Other for Faculty Evaluation Procedures Committee 2020 - 2020
  • Admitted Student Day 2020 - 2020

    • Professional Service

  • Officer, President/Elect/Past for SIG Health, AIS 2024 - Present
  • Editor (Associate), Journal for Health Systems (npj) 2024 - Present
  • Reviewer, Ad Hoc Reviewer for Journal of Management Information Systems 2023 - Present
  • Reviewer, Ad Hoc Reviewer for PLoS ONE 2023 - Present
  • Committee Chair for Academic Sponsorship Chair, Americas Conference on Information Systems (AMCIS) 2026 2022 - Present
  • Reviewer, Ad Hoc Reviewer for International Journal of Public Health 2022 - Present
  • Reviewer, Ad Hoc Reviewer for Production and Operations Management 2022 - Present
  • Reviewer, Ad Hoc Reviewer for Hawaii International Conference on System Sciences (HICSS) 2021 - Present
  • Reviewer, Ad Hoc Reviewer for Information Systems Journal 2021 - Present
  • Reviewer, Ad Hoc Reviewer for Journal of Association for Information Systems 2021 - Present
  • Reviewer, Ad Hoc Reviewer for MIS Quarterly 2021 - Present
  • Reviewer, Ad Hoc Reviewer for Information Systems Frontiers 2020 - Present
  • Reviewer, Ad Hoc Reviewer for International Journal of Medical Informatics 2020 - Present
  • Officer, Secretary for SIG Health, Association for Information Systems (AIS) 2019 - Present
  • Reviewer, Ad Hoc Reviewer for Communications of the Association for Information Systems 2019 - Present
  • Reviewer, Ad Hoc Reviewer for Electronic Commerce Research 2019 - Present
  • Reviewer, Ad Hoc Reviewer for Information and Management 2019 - Present
  • Reviewer, Ad Hoc Reviewer for Information Systems Research 2019 - Present
  • Committee Member for Boston Computer Human Interactions (Boston CHI), ACM 2016 - Present
  • Reviewer, Ad Hoc Reviewer for Journal of Medical Internet Research 2016 - Present
  • Conference/Workshop Organizer for Health Information Technology Symposium (HITS) 2024 2024 - 2024
  • Editor (Associate), Conference for IS in Healthcare Track for ICIS Bangkok, Thailand 2024 2024 - 2024
  • Editor (Associate), Conference for ECIS, Kristiansand, Norway, 2023 2022 - 2023
  • Editor (Associate), Conference for ICIS Hyderabad, India, 2023 2022 - 2023
  • Reviewer, Grant Proposal for Grace Hopper Celebration (GHC) Scholarship 2023 - 2023
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 2023 - 2023
  • Editor (Associate), Journal for Co-editor for a special issue of Frontiers, Big Data Technologies in Public Health, 2020. 2020 - 2022
  • Committee Member for Fundraising Committee, New England Association for Information Systems annual conference (NEAIS) 2022 2022 - 2022
  • Editor (Associate), Journal for Co-editor for a special issue on e-Health and m-Health Management, Journal of Organizational and End User Computing (JOEUC). 2020 - 2021
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, Austin, TX, 2021. AIS. 2020 - 2021
  • Reviewer, Grant Proposal for Grace Hopper Celebration Scholarship 2020 - 2020
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, Hyderabad, India, 2020. AIS. 2019 - 2020
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 2020 - 2020
  • Conference/Workshop Organizer for Health Information Technology Symposium (HITS), Pre-ICIS, AIS 2019 - 2019
  • Editor (Associate), Conference for Track: Crowds, Social Media and Digital Collaborations, ICIS, Munich, Germany, 2019. AIS. 2018 - 2019
  • Conference/Workshop Session Chair for Session: Health 3.0: Data, Process and Outcome Opportunities, INFORMS Healthcare 2019 - 2019
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, San Francisco, CA, 2018. AIS. 2018 - 2018
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 2018 - 2018
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 2017 - 2017
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 2016 - 2016
  • Conference/Workshop Session Chair for Session: Healthcare Analytics, INFORMS International 2016 - 2016
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 2015 - 2015
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 2014 - 2014
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 2013 - 2013