Haijing Hao

Haijing Hao

  • Associate Professor, Computer Information Systems
  • Associate, Asia Center, Harvard University, Asia Center, Harvard University
  • Steering Committee Member, Boston CHI, ACM, Boston Computer Human Interactions (CHI), ACM
  • Associate Editor, npj Health Systems, Health Systems, Nature Portfolio Journal(npj)
  • President Elect, SIG Health, AIS, SIG Health, AIS
  • Ph.D. Carnegie Mellon University

Teaching Interests

Database management and SQL for analytics, data driven decision making, data visualization for business.

Research Interests

Haijing's research interests include technology adoption, online health communities/online doctor reviews, econometrical modeling, Bayesian learning models, and text mining. She has published in Information Systems Research (ISR), Journal of Medical Internet Research (JMIR), International Journal of Medical Informatics, International Journal of Public Health, Electronic Commerce Research, IEEE Transactions on Engineering Management etc. She was quoted by The Economist magazine, July 2014 on online doctor reviews in China.

Bio

Haijing received her Ph.D. in Information Systems Management, Carnegie Mellon University (CMU), 2012. Her dissertation received the William W. Cooper Doctoral Dissertation Award at CMU, entitled, Social Influence on Information Technology Adoption and Sustained Use in Healthcare: A Hierarchical Bayesian Learning Method Analysis. Haijing was awarded 2020 Grace Hopper Celebration (GHC) Faculty Scholarship. Haijing is an Associate at Asia Center, Harvard University (2014 - 2019; 2021 - present), a visiting scholar at the Media Lab, MIT (2018 - 2019), a steering committee member of Boston CHI, ACM (2016 - present), the elected president  of SIG Health, AIS (2024 - present ), and a founding associate editor of npj Health Systems.

Professional Memberships

  • Boston Computer-Human Interaction, Association for Computing Machinery (Boston CHI/ACM) 2016-12-01 - Present
  • Association for Information Systems 2011-12-01 - Present
  • Institute for Operations Research and the Management Sciences (INFORMS) 2009-10-01 - Present

    • Awards and Honors

  • Outstanding Scholarly Contribution Award, Bentley University
  • Center for Health Business Seed Funding Spring '24, Bentley University
  • Center for Health Business, Bentley University
  • Co-PI FAC Fall Research Grant: Analysis of Emotions and User Contribution in Online Cancer Communities, Bentley University
  • PI Health Thought Leadership Network Seed Funding: Examining the Elderly’s Digital Technology Competence to Survive the COVID-19 Pandemic, Bentley University
  • PI FAC Summer Research Grant: Text mining Medical Error Reports, Bentley University
  • Grace Hopper Celebration Faculty Scholarship 2020, GHC Scholarships Program, AnitaB.org
  • PI Health Thought Leadership Network Seed Funding: Understanding the Research and Policy Landscape related to Healthcare for the Homeless, Bentley University
  • The William W. Cooper Doctoral Dissertation Award, Carnegie Mellon University
  • Selected Fellow of 5th Doctoral Consortium on Sociotechnical Issues in Medical Informatics, The American Medical Informatics Association
  • Best Student Paper Award, Workshop on Health IT and Economics, Washington, DC.
  • Selected Fellow of Doctoral Internationalization Consortium in Information Systems, Foster School, University of Washington, Seattle, WA.
  • Outstanding Teaching Assistant Award, Carnegie Mellon University
  • William Cooper Scholarship, Heinz School, Carnegie Mellon University
  • William Cooper Scholarship, Heinz School, Carnegie Mellon University

    • Scholarly Contributions and Creative Productions

    Journal Articles

  • Hao, H. (2025). Privacy Concerns vs. Personalized Health Content - Pregnant Individuals' Willingness to Share Personal Health Information on Social Media: A Survey Study. Journal Medical Internet Research (JMIR) Formative Research
  • Li, Q., Li, P., Hao, H., Padman, R., Gao, H., Gossey, T., Bian, J., Zhang, Y. (2025). The impact of leadership on AI deployment study outcomes in healthcare: an integrative analysis. npj Digital Medicine
  • Zhang, Z., Hao, H., Zhu, X., Joly, R., Zhang, Y., Zhang, Y. (2025). Supporting Personalized prEgnancy Care wIth Artificial inteLligence (SPECIAL): An Acceptability Study of a Personalized Educational Platform. Studies in health technology and informatics, (329) Issue (Link)
  • Hao, H., Smith, G., Chen, Y., Mondal, M., Loh, P., Smith, S., Page, X. (2024). What Factors Affect People's Opinions Toward COVID-19 and Contact Tracing Apps in the United States: A Random Sample Survey. International Journal of Healthcare Information Systems and Informatics
  • Hao, H., Smith, G., Chen, Y., Mondal, M., Loh, P., Smith, S., Page, X. (2024). What Factors Affect People’s Opinions Toward COVID-19 and Contact Tracing Apps in the United States: A Random Sample Survey. International Journal of Healthcare Information Systems and Informatics, (19) Issue 1 (Link)
  • Cheng, Z., Hao, H., Tisofliou, F., Katz, M., Zhang, Y. (2023). Effects of online support and social media communities on gestational diabetes: A systematic review. International Journal of Medical Informatics, (180)
  • Liu, Y., Hao, H., Sharma, M., Harris, Y., Scofi, J., Trepp, R., Farmer, B., Ancker, J., Zhang, Y. (2022). Clinician Acceptance of Order Sets for Pain Management: A Survey in Two Urban Hospitals. Applied Clinical Informatics 13(02) 447-455. (Link)
  • Hao, H., Garfield, M., Purao, S. (2022). The Determinants of Length of Homeless Shelter Stays: Evidence-Based Regression Analyses. International Journal of Public Health (Link)
  • Yuan, X., Hao, H., Guan, C., Pentland, A. (2022). Which factors affect the performance of technology business incubators in China? An entrepreneurial ecosystem perspective. PLOS ONE (Link)
  • Liu, Y., Hao, H., Sharma, M., Harris, Y., Scofi, J., Trepp, R., Farmer, B., Ancker, J., Zhang, Y. (2022). Clinician Acceptance of Order Sets for Pain Management: A Survey in Two Urban Hospitals. Applied Clinical Informatics, (13) Issue 2 (Link)
  • Purao, S. R., Hao, H., Meng, C. (2021). The Use of Smart Home Speakers by the Elderly: Exploratory Analyses and Potential for Big Data. Big Data Research (Link)
  • Purao, S., Hao, H., Meng, C. (2021). The Use of Smart Home Speakers by the Elderly: Exploratory Analyses and Potential for Big Data. Big Data Research, (25) (Link)
  • Hao, H., Garfield, M., Purao, S. (2021). The Determinants of Length of Homeless Shelter Stays: Evidence-Based Regression Analyses. International Journal of Public Health, (66) (Link)
  • Zhang, W., Xu, W., Hao, H., Zhu, D. (2020). Cost-sensitive multiple-instance learning method with dynamic transactional data for personal credit scoring. Expert Systems with Applications, (157) (Link)
  • Hao, H., Levkoff, S., Wang, W., Zhang, Q., Chen, H., Zhu, D. (2020). Studying Online Support for Caregivers of Patients with Alzheimer’s Disease in China: A Text-mining Approach to Online forum in China. International Journal of Healthcare Information Systems and Informatics, (2020) 4 (Link)
  • Soltanisehat, L., Alizadeh, R., Hao, H., Choo, K. R. (2020). Technical, Temporal, and Spatial Research Challenges and Opportunities in Blockchain-Based Healthcare: A Systematic Literature Review. IEEE Transactions on Engineering Management, (2020) Sept. 16-Jan. (Link)
  • Hao, H., Padman, R., Sun, B., Telang, R. (2019). Modeling social learning on consumers' long-term usage of a mobile technology: a Bayesian estimation of a Bayesian learning model. Electronic Commerce Research, (19) 12-Jan.
  • Zhang, T., Zhang, W., Xu, W., Hao, H. (2018). Multiple instance learning for credit risk assessment with transaction data. Knowledge-Based Systems, (161) 65-77 (Link)
  • Hao, H., Padman, R. (2018). An empirical study of opinion leader effects on mobile technology implementation by physicians in an American community health system. Health Informatics Journal, (24) 3 323-333. (Link)
  • Hao, H., Padman, R., Sun, B., Telang, R. (2018). Quantifying the Impact of Social Influence on the Information Technology Implementation Process by Physicians: A Hierarchical Bayesian Learning Approach. Information Systems Research, (29) 1 25-41. (Link)
  • Hao, H., Padman, R. (2018). An empirical study of opinion leader effects on mobile technology implementation by physicians in an American community health system. Health Informatics Journal, (24) Issue 3 (Link)
  • Hao, H., Zhang, K., Wang, W., Gao, G. (2017). A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics, (99) 37-44. (Link)
  • Hao, H., Zhang, K. (2016). The Online Voice of Health Consumers in China: A Text Mining Approach to Online Doctor Reviews. Journal of Medical Internet Research (Link)
  • Hao, H. (2015). The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research (Link)
  • Hao, H. (2015). The development of online doctor reviews in China: An analysis of the largest online doctor review website in China. Journal of Medical Internet Research, (17) Issue 6 (Link)
  • Hao, H., Padman, R., Telang, R. (2011). An empirical study of opinion leader effects on mobile information technology adoption in healthcare.. AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium, (2011) Issue
  • Caulkins, J., Hao, H. (2008). Modelling drug market supply disruptions: Where do all the drugs not go?. Journal of Policy Modeling, (30) 2 251-270.

    • Books

  • Zhan, J., Hao, H., Li, X. (2003). eGov: eBusiness Strategies for Government (translation) China Machine Press
  • Yang, Y., Hao, H. (2002). Software Project Management and CMM People‚Äôs Posts and Telecom Press, China
  • Yang, Y., Hao, H., , . (2001). CMM Methods and Applications People‚Äôs Posts and Telecom Press, China

    • Conference Proceedings

  • Smith, G., Chapman, K., Weng, T., Hao, H., Mondal, M., Smith, S., Chen, Y., Page, X. (2025). “A House Divided: How U.S. Politics Could Shape Contact-Tracing Adoption in Future Pandemics. ”
  • Zhang, Z., Hao, H., Zhu, X., Zhang, Y., Joly, R., Zhang, Y. (2025). “Supporting Personalized prEgnancy Care with Artificial inteLligence (SPECIAL): An Acceptability Study of a Personalized Educational Platform”
  • Lee, Y., Hao, H., Zhu, J. (2025). “Medical errors in the context of information systems: A systematic literature review”
  • Zhang, B., Zhan, Y., Hao, H. (2025). “What Can Online Forums Tell Us? A Customized Deep Learning Approach to Examining Online Posts from E-Cigarette Consumers”
  • Li, Q., Li, P., Hao, H., Zhang, Y. (2025). “Team Leadership Structure and Health AI Implementation Outcomes”
  • Hao, H., Zhang, B., Zhan, Y., Wu, J. (2023). “What Can Online Doctor Reviews Tell Us? A Deep Learning Assisted Study of Telehealth Service” Hawaii International Conference on System Sciences (HICSS)
  • Hao, H., Garfield, M. (2023). “What Factors Affect the Elderly’s Adoption of Digital Technologies for Daily Life and Health Management: A UTAUT Study”
  • Chapman, K., Klimes, M., Wellman, B., Smith, G., Mondal, M., Smith, S., Chen, Y., Hao, H., Page, X. (2022). “A Privacy Paradox? Impact of Privacy Concerns on Willingness to Disclose COVID-19 Health Status in the United States” Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social
  • Xu, J., Hao, H., Sun, P., Zhang, A. (2021). “Named Entity Recognition in Medical Error Narratives using BERT” Proceedings of the 3rd New England Chapter of the Association for Information Systems Conference
  • Hao, H., Zhang, K. (2015). “Text Mining Patient-Doctor Online Forum Data from the Largest Online Health Community in China” AMCIS 2015 Proceedings Puerto Rico
  • Hao, H., Padman, R., Sun, B., Telang, R. (2014). “An Empirical Study of Opinion Leader Effects on Mobile Information Technology Adoption in Healthcare” Hawaii International Conference on System Sciences (HICSS)
  • Hao, H., Padman, R., Sun, B., Telang, R. (2014). “Examining the social influence on information technology sustained use in a community health system: A hierarchical Bayesian learning method analysis”
  • Hao, H., Padman, R., Telang, R. (2013). “Physician‚Äôs Usage Of Mobile Clinical Applications In A Community Hospital: A Longitudinal Analysis Of Adoption Behavior” UK Academy for Information Systems Conference Proceedings
  • Hao, H., Padman, R., Telang, R. (2011). “An Empirical Study of Opinion Leader Effects on Mobile Information Technology Adoption in Healthcare” AMIA Annual Meeting

    • Digital and Electronic Media, Social Media, Blogs, Podcasts

  • 2014. "The Economist, Doc Advisor"

    • Presentations

  • Hao, H. (1964). “A House Divided: How U.S. Politics Could Shape Contact-Tracing Adoption in Future Pandemics.” Presented at the The ACM Conference on Human Factors in Computing Systems
  • Hao, H., Zhang, B., Zhan, Y. (2025). “Unveiling E-Cigarette Brand Satisfaction: A Hybrid Approach Using Deep Learning and Randomized Field Experiment” Presented at the Conference for Health IT and Analytics (CHITA) Austin, TX
  • Hao, H., Zhu, L., Lee, Y., Wang, R. (2025). “(2025). The Impact of Information Systems on Medical Errors: A Systematic Review. Pre-ICIS SIG Health Workshop, Nashville, TN, Dec. 2025.” Presented at the Health Information Technology Symposium, a Pre-ICIS SIG Health Workshop Nashville, TN
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Digital Technology Adoption by the Elderly for Daily Life and Health Management, a UTAUT Analysis” Presented at the Bentley University Annual Research Showcase Poster Session
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Elderly‚Äôs Adoption of Digital Technologies for Daily Life and Health Management: A UTAUT Study” Presented at the Americas Conference on Information Systems Panama City, Panama
  • Hao, H., Garfield, M. J. (2023). “What Factors Affect the Digital Technology Adoption by the Elderly for Daily Life and Health Management - a UTAUT Analysis” Presented at the Conference on Health IT and Analytics (CHITA)
  • Chapman, K., Klimes, M., Wellman, B., Smith, G., Mondal, M., Hao, H., Smith, S., Chen, Y., Chapman, K., Page, X. (2022). “A Privacy Paradox? Impact of Privacy Concerns on Willingness to Disclose COVID-19 Health Status in the United States” Presented at the Conference on Computer Supported Cooperative Work and Social Computing Virtual
  • Xu, A., Xu, J., Hao, H. (2022). “How Diffused Emotions Affect User Contribution in Online Cancer Communities” Presented at the INFORMS INFORMS Annual Meeting Indianapolis, Indiana, USA
  • Hao, H., Zhang, B., Zhan , Y., Wu, J. (2022). “What Can Online Doctor Reviews Tell Us? A Novel Deep Learning Assisted Text Mining Application” Presented at the the 9th Bentley University Annual Research Showcase Poster Session
  • Hao, H., Xu, J., Lee, Y., Xu, L. (2022). “How to Utilize Data Visualization Method to Analyze Information Systems Related Medical Errors” Presented at the Americas Conference on Information Systems (AMCIS) Minneapolis, MN.
  • Hao, H., Xu, J., Lee, Y., Xu, L. (2022). “Do Information Systems Play A Role in Patient Safety? A Data Visualization Method for Medical Error Analytics” Presented at the Conference on Health IT and Analytics (CHITA) Washington D.C.
  • Xu, J., Hao, H., Sun, P., Zhang, A. (2021). “Named Entity Recognition in Medical Error Narratives using BERT” Presented at the New England Association for Information Systems Annual Conference Boston, MA
  • Hao, H., Garfield, M. J., Purao, S. R. (2020). “Regression Models of Length of Homeless Shelter Stays In Boston: An Application of Data Analytics” Presented at the Presented at the Conference on Health IT and Analytics (CHITA) Virtual
  • Han, G., Zhu, D., Hao, H. (2019). “Mining health messages from unstructured Twitter streaming texts: A topic modelling analysis of health tweets” Presented at the Conference on Health IT and Analytics (CHITA) Washington DC
  • Hao, H. (2017). “Online Health Analytics and Digital Divide” Presented at the Americas Conference on Information Systems AMCIS Boston, MA
  • Hao, H., Shi, Y., Shi, A. (2017). “Health Insurance and People‚Äôs opinion on Medical Cost and Doctor Trust in China” Presented at the INFORMS Houston
  • Hao, H. (2017). “Digital Divide in Online Health Community” Presented at the INFORMS Healthcare Rotterdam, Neitherlands
  • Hao, H., Zhang, K., Wang, W., Gao, G. (2016). “What Are Patients Complaining? A Text Mining Approach To Online Doctor Reviews by International Comparison” Presented at the INFORMS International Big Island, Hawaii
  • Hao, H. (2016). “Digital Divide in Online Health Utilization in China: A Case Study of Geographic Health Analytics” Presented at the Pre-ICIS SIGHealth Workshop Dublin, Ireland
  • Hao, H., Zhang, K. (2015). “Text Mining Patient-Doctor Online Forum Data from the Largest Online Health Community in China” Presented at the America Conference for Information Systems (AMCIS) Puerto Rico
  • Hao, H. (2015). “Online Health Community In China” Presented at the INFORMS Healthcare Nashville, TN
  • Hao, H., Padman, R. (2013). “Physician‚Äôs Usage of Mobile Clinical Applications in A Community Hospital: A Longitudinal Analysis of Adoption Behavior” Presented at the UK Academy for Information Systems Conference Oxford, United Kingdom
  • Hao, H., Padman, R., Sun, B., Telang, R. (2011). “Do Opinion Leaders Affect Information Technology Adoption in Clinical Care? A Structural Learning Model” Presented at the INFORMS Healthcare Montreal, Canada
  • Hao, H., Padman, R., Sun, B. (2011). “Quantifying the Influence of Opinion Leaders on Information Technology Adoption in Healthcare: A Simple Bayesian Learning Model” Presented at the Workshop on Health IT and Economics (WHITE) Washington, DC
  • Hao, H., Padman, R., Telang, R. (2010). “Physician‚Äôs Usage of Mobile Clinical Applications in a Community Hospital” Presented at the The 13th International Congress on Medical Informatics Cape Town, South Africa

    • Service

    Service: Department

  • Committee Member for Department Research Committee 1/1/24 - Present
  • Committee Member for CIS Major Revision Committee 9/1/23 - Present
  • Course Coordinator for CS350 Database Management Systems Course Coordinator 9/1/23 - Present
  • Committee Chair for Tenure Track Search Committee 9/1/23 - 12/31/23
  • for Doctoral student teaching class visit 4/1/22 - 4/30/22
  • Committee Member for IT 101 Development Committee 8/1/21 - 1/31/22
  • Committee Member for Data Driven new course proposal committee 1/1/21 - 9/30/21
  • Committee Member for Department Recruiting Committee 1/1/21 - 5/31/21
  • Mentor (Faculty) for GHC Women Student Group 1/1/20 - Present
  • Committee Member for Tenure Track Search Committee 7/1/20 - 1/31/23
  • Committee Member for Department Research Committee 9/1/19 - 6/30/20

    • Service: Public

  • Board Member for Cambridge Community Television 4/27/21 - Present
  • Officer, President/Elect/Past for SIG Health, Association for Information Systems (AIS) 11/1/24 - Present
  • Computer class volunteer for seniors for Cambridge Community Television 8/1/20 - Present

    • Service: Professional

  • Officer, President/Elect/Past for SIG Health, AIS 11/1/24 - Present
  • Editor (Associate), Conference for IS in Healthcare Track for ICIS Bangkok, Thailand 1/1/24 - 12/31/24
  • Editor (Associate), Journal for Health Systems (npj) 2024-07-01 - 2024-07-31
  • Conference/Workshop Organizer for Health Information Technology Symposium (HITS) 2024 2024-08-01 - 2024-12-31
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 5/5/23 - 5/6/23
  • Committee Chair for Academic Sponsorship Chair, Americas Conference on Information Systems (AMCIS) 2026 7/1/22 - Present
  • Editor (Associate), Conference for ECIS, Kristiansand, Norway, 2023 1/1/22 - 12/31/23
  • Editor (Associate), Conference for ICIS Hyderabad, India, 2023 1/1/22 - 12/31/23
  • Committee Member for Fundraising Committee, New England Association for Information Systems annual conference (NEAIS) 2022 3/1/22 - 10/31/22
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 10/8/20 - 10/8/20
  • Editor (Associate), Journal for Co-editor for a special issue of Frontiers, Big Data Technologies in Public Health, 2020. 1/1/20 - 12/31/22
  • Editor (Associate), Journal for Co-editor for a special issue on e-Health and m-Health Management, Journal of Organizational and End User Computing (JOEUC). 1/1/20 - 12/31/21
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, Austin, TX, 2021. AIS. 1/1/20 - 12/31/21
  • Officer, Secretary for SIG Health, Association for Information Systems (AIS) 8/1/19 - Present
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, Hyderabad, India, 2020. AIS. 1/1/19 - 12/31/20
  • Conference/Workshop Organizer for Health Information Technology Symposium (HITS), Pre-ICIS, AIS 1/1/19 - 12/31/19
  • Conference/Workshop Session Chair for Session: Health 3.0: Data, Process and Outcome Opportunities, INFORMS Healthcare 1/1/19 - 8/31/19
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 10/1/18 - 10/31/18
  • Editor (Associate), Conference for Track: Crowds, Social Media and Digital Collaborations, ICIS, Munich, Germany, 2019. AIS. 1/1/18 - 12/31/19
  • Editor (Associate), Conference for Track: IS in Healthcare, ICIS, San Francisco, CA, 2018. AIS. 1/1/18 - 12/31/18
  • Conference/Workshop Session Chair for Conference On Health IT and Analytics (CHITA) 10/1/17 - 10/31/17
  • Committee Member for Boston Computer Human Interactions (Boston CHI), ACM 10/1/16 - Present
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 10/1/16 - 10/31/16
  • Conference/Workshop Session Chair for Session: Healthcare Analytics, INFORMS International 1/1/16 - 8/31/16
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 10/1/15 - 10/31/15
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 10/1/14 - 10/31/14
  • Conference/Workshop Session Chair for Workshop on Health IT and Economics (WHITE) 10/1/13 - 10/31/13

    • Service: University

  • Committee Member for Data Governance Working Group - Present
  • Mentor (Faculty) for Bentley Graduate Student Association’s Professional Development Fund 10/1/23 - Present
  • Mentor (Faculty) for Commencement 5/1/24 - 5/31/24
  • Mentor (Faculty) for Commencement 5/20/23 - 5/20/23
  • Mentor (Faculty) for Admitted Student Day 4/15/23 - 4/15/23
  • Mentor (Faculty) for Fall Open House 10/2/22 - 10/2/22
  • for Convocation 9/1/22 - 9/1/22
  • Committee Chair for Curriculum Implementation Committee 1/1/22 - 6/30/23
  • for Commencement 5/21/22 - 5/21/22
  • for Academic Exploration Day 11/1/21 - 11/30/21
  • Mentor (Faculty) for First Year Seminar 9/1/21 - 11/30/21
  • for Convocation 9/2/21 - 9/2/21
  • Committee Member for Curriculum Implementation Committee (CIC) 6/1/21 - 12/31/21
  • for Faculty Evaluation Procedures Committee 5/1/20 - 5/31/20
  • for Admitted Student Day 4/1/20 - 4/30/20