Gang Li

Gang Li

  • Associate Professor, Management
  • CSSBB ASQ
  • PhD The University of Texas at Austin
  • PhD Beijing University of Aeronautics and Astronautics
  • Office: Adamian Academic Center - 320 | 781.891.2532 | GLI@BENTLEY.EDU
  • Department Phone: 781.891.2112 | Department Fax: 781.891.2896

Teaching Interests

• Operations management and supply chain management
• Decision methods and optimization
• Quality management

Research Interests

• Service process optimization and integration
• Decision support for operations management
• Supply chain management and its social impact

Consulting/Practice Interests

Complex business systems analysis, optimization, and solution providing

Bio

Gang Li is an Associate Professor of Supply Chain and Operations Management at Department of Management, Bentley University. His research interests focus on model and algorithm development for service operations and supply chain management. He is also interested in studying the impact of operations decisions on society and the environment. He has published his work in a number of leading academic journals, including Operations Research, European Journal of Operational Research, Journal of Business Ethics, Omega - The International Journal of Management Science, Service Science, among others. He holds a PhD in Supply Chain and Operations Management from the University of Texas at Austin and another PhD in Systems Engineering from Beijing University of Aeronautics and Astronautics. He is also an ASQ Certified Six Sigma Black Belt.

Professional Memberships

  • American Society for Quality 2022 - Present
  • Institute for Operations Research and the Management Sciences 2010 - Present
  • The Decision Sciences Institute 2010 - Present

    • Awards and Honors

  • 2012, Honorable mention for the 2012 Elwood S. Buffa Doctoral Dissertation Competition, The Decision Sciences Institute (DSI)
  • 2006, Best paper award for Management Science in Railroad Application, Railway Applications Section (RAS) of INFORMS

    • Publications

    Journal Articles

  • Li, G., Xia, Y. (2022). A Supply Chain Sourcing Model at the Interface of Operations and Sustainability. IISE Transactions. (Link)
  • Palsule-Desai , O. D., Vaze , V., Li, G., Gavirneni , N. (2021). Service Delivery Strategies for Alleviating Pandemic Suffering while Maintaining Profitability. Service Science, (13) 4 205-226. (Link)
  • Asgary, N., Li, G., Yi, J. (2018). Examining Trends in Online Luxury Goods Sales: China, Turkey, South Korea and the United States Compared. Cyrus Chronicle Journal. 3
  • Li, G., Yu, G., Wang, S., Yan, H. (2017). Bullwhip and Anti-Bullwhip Effects in a Supply Chain. International Journal of Production Research, (55) 18 5423-5434. (Link)
  • Balakrishnan, A., Li, G., Mirchandani, P. (2017). Optimal Network Design with End-to-End Service Requirements. Operations Research, (65) 3 729-750. (Link)
  • Li, G., Field, J., Davis, M. M. (2017). Designing Lean Processes with Improved Service Quality: An Application in Financial Services. Quality Management Journal, (24) 1 6-20. (Link)
  • Asgary, N., Li, G. (2016). Corporate Social Responsibility: Its Economic Impact and Link to the Bullwhip Effect. Journal of Business Ethics, (135) 4 665-681.
  • Li, G., Balakrishnan, A. (2016). Models and Algorithms for Network Reduction. European Journal of Operational Research, (248) 3 930-942.
  • Li, G., Field, J., Jiang, H., He, T., Pang, Y. (2015). Decision Models for Workforce and Technology Planning in Services. Service Science/INFORMS, (7) 1 29-47.
  • Li, G., Jiang, H., He, T. (2015). A Genetic Algorithm Based Decomposition Approach to Solve an Integrated Equipment-Workforce-Service Planning Problem. Omega- The International Journal of Management Science, (50) 1-17.
  • Li, G. (2013). Executive Summary of Doctoral Dissertation on Optimization-based Decision Support for Inspection and Maintenance of Infrastructure Networks. Decision Sciences Journal.
  • Li, G., Lin, Y., Wang, S., Yan, H. (2006). Enhancing Agility by Timely Sharing of Supply Information. Supply Chain Management: An International Journal, (11) 5 425-435.
  • Li, G., Wang, S., Yan, H., Yu, G. (2005). Information Transformation in a Supply Chain: A Simulation Study. Journal of Computers and Operations Research, (32) 3 707-725.
  • Li, G., Yan, H., Wang, S. (2005). Comparative Analysis on Value of Information Sharing in Supply Chains. Supply Chain Management: An International Journal, (10) 1 34-46.

    Books

  • Li, G., Stavrulaki, E. (2020). 2020 Northeast Decision Sciences Institute Conference Proceedings. Northeast Decision Sciences Institute (Link)
  • Li, G., Wang, S., Yu, G., Yan, H. (2006). Studies on the Bullwhip Effect and the Information Sharing in Supply Chains. Hunan: Hunan University Press

    • Book Chapters

  • Behara, R., Li, G. (2022). Introduction of Service Management Handbook and a Tribute to Dr. Mark Davis. In Mark Davis, (Eds.) Service Management Handbook. Elgar Publishing Forthcoming.
  • Li, G., Field, J., Davis, M. M. (2022). Customer-Centered Process Design to Achieve Fast and Efficient Service. In Mark Davis, (Eds.) Services Management Handbook. Elgar Publishing Forthcoming.
  • Li, M., Chircu, A. M., Li, G., Xia, L., Xu, J. (2017). Patient Satisfaction and Hospital Structure: How Are They Related? In Chen, H., Zeng, D.D., Karahanna, E., Bardhan, I., (Eds.) Lecture Notes in Computer Science (LNCS) , Smart Health. 15-25. Springer

    • Conference Proceedings

  • Chircu, A. M.Kononchuk, N.Li, G.Qi, Y.Stavrulaki, E. (2016). Business Analytics and Supply Chain and Operations Management - A Text Mining-Based Literature Review New England Decision Sciences Institute Conference Proceeding.
  • Yi, J.Asgary, N.Li, G. (2016). Examining Trends of Online Luxury Goods Sales: A Multi-Country Study 2016 New CYRUS Institute of Knowledge (CIK) Conference Proceeding.

    • Other(s)

  • Li, G. (2023). "Apple learned to build a sustainable supply chain; how about your company?" Highlighted article, chosen by the Editor-In-Chief of IISE Transaction. ISE magazine. July, 2023 (Link)
  • Li, G. (2020). Pro opinion piece on “Can global supply chains adjust to Trump's tariffs and still generate economic growth?“ In Layne, R. (2020, January 3). Supply chains at risk. CQ researcher. 30 1-60. (Link)
  • Li, G. (2016). Apple Learns an Important Lesson on Integrating Ethics Into Operations. Bentley Newsroom. (Link)
  • Li, G. (2013). Abstract of Doctoral Dissertation on Optimization-based Decision Support for Inspection and Maintenance of Infrastructure NetworksDecision Line.

    • Presentations

  • Li, G., Xia, Y. (2022). “Sourcing Plan with Price Discount to Achieve Sustainability and Cost Efficiency” Presented at the 2022 DSI Annual Conference Houston, TX
  • Li, G., Field, J., Davis, M. M. (2022). “An Enhanced Service Process Design Model” Presented at the 2022 DSI Annual Conference Houston, TX
  • Li, G., Xia, Y. (2022). “A Strategy of Reconfiguring Lean Operations for Supply Chain Coopetition” Presented at the 2022 INFORMS Annual Conference Indianapolis, IN
  • Palsule-Desai, O., Vaze, V., Li, G., Gavirneni, N. (2022). “Self-selecting No-pay Service Delivery Strategies: A Rising Tide That Lifts All Boats? ” Presented at the 2022 INFORMS Annual Conference Indianapolis, IN
  • Li, G. (2022). “Supply Chain Network Configuration Problem: Sustainability, Operations Efficiency, and Marketing Competitiveness. ” Presented at the School of Management, Zhejiang Shuren University, China. Seminar on Latest Progress in Management Science Online
  • Li, G., Field, J., Davis, M. M. (2021). “Simple Service Process Design in a Complex and Uncertain World. ” Presented at the2021 DSI Annual Conference Online
  • Li, G. (2021). “Supply Chain Network Configuration Problem: Sustainability, Operations Efficiency, and Marketing Competitiveness.” Presented at the School of Information, Renmin University of China Research Talk Series Beijing, China
  • Li, G., Xia, Y. (2021). “Supply Chain Sourcing Plan to Achieve Sustainability and Cost Efficiency. ” Presented at the2021 NEDSI Annual Conference Online
  • Li, G., Stavrulaki, E., Asgary, N. (2020). “Legitimacy and Corporate Social Responsibility: A Comparative Study of the Oil and Tech Industry” Presented at the2020 CYRUS Institute of Knowledge (CIK) Conference Online
  • Li, G., Field, J., Davis, M. M. (2019). “Optimal Service Process Design Considering Demand Time Sensitivity and Worker Cross-Training Levels” Presented at the2019 DSI Annual Conference New Orleans, LA
  • Li, G., Gavirneni, N., Palsule-Desai, O., Vaze, V. (2019). “Offering Free Services in Healthcare Supply Chain” Presented at the2019 INFORMS ALIO International Conference Cancun, Mexico
  • Li, G., Stavrulaki, E., Asgary, N. (2019). “Diversity and Inclusion Decisions and their Impact on Workforce Operational Performance” Presented at the2019 CYRUS Institute of Knowledge (CIK) Conference Cambridge, MA
  • Li, G., Gavirneni, N., Palsule-Desai, O., Vaze, V. (2019). “Aligning Free and Paying Services in Healthcare” Presented at the2019 NEDSI Annual Conference Philadelphia, PA
  • Li, G., Gavirneni, N., Palsule-Desai, O., Vaze, V. (2018). “Aligning Free and Paying Services in Healthcare” Presented at the2018 DSI Annual Conference Chicago, IL
  • Li, G., Stavrulaki, E. (2018). “Decision Making for Workforce Diversity and Inclusion” Presented at the2018 DSI Annual Conference Chicago, IL
  • Jiang, H., Shi, X., Li, G. (2018). “Decision Model that Links Employee Morale with Workforce Planning” Presented at the2018 NEDSI Annual Conference Providence, RI
  • Jiang, H., Shi, X., Li, G. (2017). “Modeling the Impact of Layoffs on Employee Morale and Workforce Planning” Presented at the2017 DSI Annual Conference Washington, DC
  • Li, G., Xia, Y. (2017). “Achieving Sustainability and Cost Efficiency through Sourcing Plan and Supplier Development” Presented at the2nd Global Conference on Theory and Practice of OR/OM for Sustainability Beijing, China
  • Li, G. (2017). “Models and Algorithms for Service Network Design and Reduction” Presented at the Beijing Technology and Business University Business School Seminar Beijing, China
  • Li, G. (2017). “Models and Algorithms for Service Network Design and Reduction” Presented at the The Chinese Academy of Sciences Academy of Mathematics and Systems Science Beijing, China
  • Li, G., Xia, Y. (2017). “Achieving Sustainability and Cost Efficiency through Sourcing Plan and Supplier Development” Presented at the2017 Symposium on Innovations and Sustainability Hong Kong, China
  • Li, M., Chircu, A. M., Li, G., Xia, L., Xu, J. (2017). “ Patient Satisfaction and Hospital Structure: How Are They Related?” Presented at theInternational Conference for Smart Health (ICSH) June 26-27, 2017, Hong Kong
  • Asgary, N. H., Li, G., Twerago, S. (2017). “The Theory of “Believe me” and Corporate Social Responsibility: A Comparative Analyses ” Presented at the Bentley University, MIT, Bentley and etc. Cyrus Institute of Knowledge - 5th International Conference MIT - USA
  • Li, G., Balakrishnan, A., Roth, B. (2017). “Resource Planning and Job Scheduling for Project Management” Presented at the2017 NEDSI Annual Conference Springfield, MA
  • Li, G., Joy, F., Davis, M. M. (2016). “Integrating Front-Office and Back-Office Operations: A Systemic Approach to Service Process Design for Improved Performance” Presented at the2016 DSI Annual Conference Austin, TX
  • Li, G., Qi, X. (2016). “Facility Recovery Plan under Resource Constraints” Presented at the2016 INFORMS Annual Conference Nashville, TN
  • Li, G., Qi, X. (2016). “Enhance Infrastructure Sustainability by Agile Disruption Recovery Plan” Presented at the 2016 POMS 27th Annual Conference 2016 POMS 27th Annual Conference Orlando, FL
  • Li, G., Joy, F., Davis, M. M. (2016). “Integrating Front-Office and Back-Office Operations: A Systemic Approach to Service Process Design” Presented at the2016 POMS 27th Annual Conference Orlando, FL
  • Chircu, A. M., Kononchuk, N., Li, G., Qi, Y., Stavrulaki, E. (2016). “Business Analytics and Supply Chain and Operations Management - A Text Mining-Based Literature Review” Presented at the2016 New England Decision Sciences Institute (NEDSI) Conference Alexandria, Virginia, March 31-April 2, 2016
  • Yi, Y. J., Asgary, N., Li, G. (2016). “Examining Trends of Online Luxury Goods Sales: A Multi-Country Study” Presented at the2016 New CYRUS Institute of Knowledge (CIK) Conference Cairo, Egypt
  • Li, M., Chircu, A. M., Xia, L., Li, G., Xu, J. (2016). “Business Analytics Gaps Between Academia and Industry” Presented at the INFORM 12th INTERNATIONAL CONFERENCE on OPERATIONS RESEARCH Havana, Cuba
  • Chircu, A. M., Li, G. (2015). “Business Analytics and Operations Management: A Review” Presented at the2015 Annual Meeting of the Decision Sciences Institute Seattle, WA, November 21-24, 2015
  • Li, G., Xia, Y. (2015). “Achieving Sustainability and Cost Efficiency through Sourcing Plan and Supplier Development” Presented at the The Decision Sciences Institute (DSI) 2015 DSI Annual Seattle, WA
  • Li, G., Xia, Y. (2015). “Achieving Sustainability and Cost Efficiency through Sourcing Plan and Supplier Development” Presented at the2015 Bentley Research Colloquium Waltham, MA
  • Li, G., Xia, Y. (2015). “Achieving Sustainability and Cost Efficiency through Sourcing Plan and Supplier Development” Presented at the College of Business Administration University of Rhode Island Kingston, RI
  • Li, M., Chircu, A. M., Li, G., Shen, Y., Xia, L., Xu, J. (2015). “Final Report: Business Analytics Methods, Techniques and Applications Innovation - A Bentley Thought Leadership Network for Analytics Challenges” Presented at the Bentley University 3rd Annual Research Showcase Poster Session Waltham, MA
  • Li, G., Xia, Y. (2015). “Sourcing Plan to Build a Sustainable and Efficient Supply Chain” Presented at the2015 CSAMSE Annual Conference Shenyang, China
  • Li, G., Xia, Y. (2015). “Supplier Selection Problem in a Triple Bottom-line Decision Framework” Presented at the2015 Service Management and Science Forum Waltham, MA
  • Li, G., Xia, Y. (2015). “Optimal, Socially Responsible, and Sustainable Supplier Selection Problem” Presented at the2015 POMS Annual Washington, DC
  • Asgary, N., LI, G. (2015). “Corporate Social Responsibility: Its Economic Impact and Link to the Bullwhip Effect” Presented at the Bentley University, Harvard University, SNHU CYRUS Institute of Knowledge Harvard Univ., Cambridge MA
  • Li, G., Xia, Y. (2015). “ESG-Bounded Sourcing Plan to Build a Sustainable Global Supply Chain” Presented at the2015 NEDSI Annual Cambridge, MA
  • Li, G., Balakrishnan, A. (2015). “Models and Algorithms for Network Reduction” Presented at the2015 NEDSI Annual Cambridge, MA
  • Li, G., Field, J., Davis, M. M. (2014). “A Multi-Period Decision Model to Support Design of Efficient and Effective Service Delivery Process” Presented at the The Decision Sciences Institute (DSI) 2014 DSI Annual Tampa, FL
  • Li, G., Qi, X. (2014). “Decision Model and Algorithm Design for Disruption Recovery of Infrastructure” Presented at the2014 POMS Annual Atlanta, GA
  • Li, G., Field, J., Davis, M. M. (2013). “Design of Effective and Efficient Service Delivery Processes” Presented at the2013 INFORMS Annual Minneapolis, MN
  • Li, G. (2013). “Resource Planning and Job Scheduling for Project Management” Presented at theBeijing Forestry University Beijing, China
  • Li, G. (2013). “Optimization-based Decision Support for Inspection and Maintenance of Infrastructure Networks” Presented at the Key Laboratory of Management, Decision and Information Systems The Chinese Academy of Sciences Beijing, China
  • Li, G. (2013). “Decision Models and Effective Algorithms for Workforce Planning and Equipment Planning in Service Management” Presented at theBeijing University of Chemical Technology Beijing, China
  • Li, G. (2013). “Decision Models for Workforce Planning and Equipment Planning in Service Management” Presented at theBeijing University of Aeronautics and Astronautics Beijing, China
  • Li, G., Field, J., Davis, M. M. (2013). “Designing Service Delivery Processes That Are Both Fast and Efficient” Presented at the2013 Service Management and Science Forum Las Vegas, NV
  • Li, G., Asgary, N. (2013). “Corporate Social Responsibility and Supply Chain in the Emerging Markets” Presented at the Texas A&M International University 17th Annual Western Hemispheric Trade Conference Laredo, TX. USA
  • Li, G., Field, J., Davis, M. M. (2012). “A Decision Model for Designing and Integrating Back-Office and Front-Office Service Operations” Presented at the The Decision Sciences Institute (DSI) DSI 2012, San Francisco San Francisco, CA
  • Li, G. (2012). “Optimization-based Decision Support for Inspection and Maintenance of Infrastructure Networks” Presented at the The Decision Sciences Institute (DSI) DSI 2012, San Francisco San Francisco, CA
  • Li, G., Jiang, H., He, T., Pang, Y. (2012). “Modeling and Solving an Integrated Workforce-Equipment-Production Planning Problem” Presented at the The Institute for Operations Research and the Management Sciences (INFORMS) INFORMS 2012, Phoenix Phoenix, AZ
  • Li, G., Jiang, H., He, T. (2012). “Doing more does not mean doing better--Insights learned from an integrated workforce, equipment and service planning model” Presented at the Production and Operations Management Society (POMS) POMS 2012, Chicago Chicago, U.S.A.
  • Li, G., Field, J., Davis, M. M. (2012). “A Framework for Integrating Front Office and Back Office Service Operations” Presented at the Production and Operations Management Society (POMS) POMS 2012, Chicago Chicago, U.S.A.
  • Li, G. (2011). “Integrating Resource Planning with Job Scheduling for Service Optimization” Presented at theThe Art & Science of Service San Jose, CA
  • Li, G. (2010). “Resource Planning and Job Scheduling for Project Management” Presented at theMicrosoft
  • Li, G. (2009). “Bullwhip and Anti-bullwhip in a Supply Chain” Presented at theDSI New Orleans
  • Li, G. (2009). “Effectively Solving Production Gang Scheduling Problem for Railway Track Maintenance Projects” Presented at theINFORMS San Diego
  • Li, G. (2009). “Network Design with End-to-End Service Requirements” Presented at theINFORMS San Diego
  • Li, G. (2008). “Resource Planning and Job Scheduling for Project Management” Presented at theIBM T.J. Watson Research Center
  • Li, G. (2008). “Resource Planning and Job Scheduling for Project Management” Presented at theINFORMS Washington
  • Li, G. (2007). “Optimal Routing of Inspection Vehicles” Presented at theINFORMS Seattle
  • Li, G. (2007). “Resource Assignment and Spatial Scheduling with Job Coordination Requirements” Presented at theChinese Academy of Sciences
  • Li, G. (2007). “Resource Assignment and Spatial Scheduling with Job Coordination Requirements” Presented at theMSOM Beijing
  • Li, G. (2006). “Spatial Scheduling and Resource Selection: An application to Production Gang Scheduling for Railway Maintenance Operations” Presented at theINFORMS Pittsburgh

    • Service

    Department Service

  • Committee Chair for Department Research Committee 2018 - 2022
  • Committee Member for Management Department Committee for Rhodes Professorship Reappointment - 2022
  • Committee Chair for Management Department Committee for Hieken and Rhodes Professorships 2021 - 2021
  • Committee Member for OB Tenure-Track Faculty Search Committee 2019 - 2019
  • Committee Member for OM Tenure-Track Faculty Search Committee 2018 - 2019
  • Committee Member for GB214 core course review team 2017 - 2018
  • Committee Member for Department Scholarship Committee 2015 - 2016

    • University Service

  • Committee Member for Teaching and Scholarly Activities Committee 2020 - 2022
  • Mentor (Faculty) for First Year Seminar 2021 - 2021
  • Mentor (Faculty) for PhD Student Advisor 2020 - 2021
  • Committee Member for Materials Management Committee, Bentley University Sustainability and Climate Action Planning Committee 2021 - 2021
  • Committee Member for Nominations Committee 2018 - 2020
  • Mentor (Faculty) for Honors Capstone Research Advisor 2016 - 2017
  • Mentor (Faculty) for Postdoc visit 2015 - 2015

    • Professional Service

  • Reviewer, Journal Article for Journal of Business Research 2022 - Present
  • Reviewer, Journal Article for Networks 2020 - Present
  • Officer, President/Elect/Past for Northeast Decision Sciences Institute 2020 - Present
  • Reviewer, Journal Article for Computers & Industrial Engineering 2017 - Present
  • Editor (Associate), Journal for Journal of Systems Science and Complexity (Springer) 2015 - Present
  • Committee Member for NEDSI Annual Conference Best Paper Award 2015 - Present
  • Reviewer, Conference Paper for NEDSI Annual Conferences 2015 - Present
  • Reviewer, Ad Hoc Reviewer for Faculty Promotion & Tenure Review, University of Rhode Island - 2022
  • Reviewer, Grant Proposal for United International College (UIC), Beijing Normal University-Hong Kong Baptist University - 2022
  • Conference/Workshop Session Chair for 2022 DSI Annual Conference 2022 - 2022
  • Conference/Workshop Session Chair for 2022 INFORMS Annual Conference 2022 - 2022
  • Reviewer, Journal Article for Flexible Services and Manufacturing Journal 2019 - 2021
  • Reviewer, Journal Article for Advanced Engineering Informatics 2018 - 2021
  • Reviewer, Journal Article for Society & Business Review 2017 - 2021
  • Reviewer, Journal Article for Applied Mathematical Modeling 2016 - 2021
  • Reviewer, Journal Article for Asia-Pacific Journal of Operational Research 2016 - 2021
  • Reviewer, Journal Article for Cyrus Chronicle Journal 2016 - 2021
  • Reviewer, Journal Article for Expert Systems With Applications 2016 - 2021
  • Reviewer, Journal Article for International Transactions in Operational Research 2016 - 2021
  • Reviewer, Journal Article for Quality Management Journal 2016 - 2021
  • Reviewer, Journal Article for European Journal of Operational Research 2014 - 2021
  • Reviewer, Journal Article for Journal of Systems Science and Systems Engineering 2014 - 2021
  • Reviewer, Journal Article for Naval Research Logistics 2014 - 2021
  • Reviewer, Journal Article for International Journal of Production Research 2013 - 2021
  • Reviewer, Journal Article for Mathematical Problems in Engineering 2013 - 2021
  • Reviewer, Journal Article for Omega- The International Journal of Management Science 2013 - 2021
  • Reviewer, Journal Article for IIE Transactions 2012 - 2021
  • Reviewer, Journal Article for Production and Operations Management 2012 - 2021
  • Reviewer, Journal Article for Service Science 2012 - 2021
  • Reviewer, Journal Article for Decisions Sciences 2011 - 2021
  • Reviewer, Journal Article for IEEE Transactions on Automation Science and Engineering 2011 - 2021
  • Reviewer, Journal Article for Manufacturing and Service Operations Management 2011 - 2021
  • Conference/Workshop Session Chair for 2021 DSI Annual Conference 2021 - 2021
  • Conference/Workshop Session Chair for 2021 Northeast DSI Annual Conference 2021 - 2021
  • Officer, Secretary for Northeast Decision Sciences Institute 2015 - 2020
  • Conference/Workshop Session Chair for 2020 CYRUS Institute of Knowledge (CIK) Conference 2020 - 2020
  • Conference/Workshop Organizer for 2020 Northeast DSI Annual Conference 2019 - 2020
  • Conference/Workshop Session Chair for 2019 DSI Annual Conference 2019 - 2019
  • Conference/Workshop Session Chair for 2019 INFORMS ALIO International Conference 2019 - 2019
  • Conference/Workshop Track Chair for 2019 Northeast DSI Annual Conference, Philadelphia, PA 2018 - 2019
  • Conference/Workshop Session Chair for 2019 CYRUS Institute of Knowledge (CIK) Conference 2019 - 2019
  • Committee Member for 2017 POMS Emerging Economies Doctoral Student Award 2016 - 2017
  • Reviewer, Conference Paper for Hawaiian International Conference on System Sciences 2012 - 2016
  • Conference/Workshop Session Chair for 2016 POMS Annual Conference 2016 - 2016
  • Reviewer, Conference Paper for 2015 Asia Pacific Decision Sciences Institute Annual Conference 2015 - 2015
  • Conference/Workshop Track Chair for 2015 Northeast DSI Annual Conference, Cambridge 2015 - 2015
  • Conference/Workshop Session Chair for 2015 Service Management and Science Forum 2015 - 2015
  • Conference/Workshop Session Chair for 2015 POMS Annual Conference 2015 - 2015
  • Conference/Workshop Session Chair for 2014 POMS Annual Conference, Atlanta 2014 - 2014
  • Committee Chair for 2014 Service Management and Science Forum in Beijing 2013 - 2014
  • Officer, Vice President for College of Service Operation, POMS 2013 - 2014
  • Conference/Workshop Track Chair for 2013 POMS Annual Conference, Denver 2013 - 2013
  • Reviewer, Grant Proposal for United International College (UIC) Beijing Normal University-Hong Kong Baptist University 2013 - 2013
  • Conference/Workshop Session Chair for 2012 POMS Annual Conference, Chicago 2012 - 2012
  • Conference/Workshop Session Chair for 2011 Art & Science of Service, San Jose 2011 - 2011