Gary David

  • Professor, Sociology
  • Ph.D. Wayne State University
  • MA Central Michigan University
  • BS Central Michigan University

Teaching Interests

Intercultural Communication and Intergroup Relations; Arab American Studies; Self and Society; Immigrant Entrepreneurship; Technology and Work

Research Interests

Intercultural Communication and Intergroup Relations; Arab American Studies; Ethnomethodology and Conversation Analysis; Workplace Studies; Ethnic Identity and Community; Health Information Technology

Consulting/Practice Interests

Intercultural Communication and Information Technology; Dispute Resolution and Conflict Management; Diversity Issues; Global Relationship Management; Virtual Workplace Community Development; Health Information Technology

Bio

Gary David's research focuses on the role that interpersonal interactions play in the formation of intergroup relations. He has conducted research primarily in workplace settings where intercultural/intergroup interactions take place on a regular basis. Past studies include the analysis of interactions between workers and customers in Arab-owned convenience stores in Metropolitan Detroit. Present projects include examining the nature of collaborative activity in multicultural worksites, and how co-workers build a collaborative relationship through engaging in workplace practices. Dr. David also specializes in Arab-American studies, and ethnic identity research. Recent publications and presentations include topics on Muslim American communities, Arab-owned convenience stores, images of Arabs in the West, Arab-American identity, theories of immigrant entrepreneurship, and intercultural service encounters. Finally, Dr. David is the Administrator of a on-line discussion group dedicated to Arab-American Studies.

Professional Links

Professional Memberships

  • American Sociology Association Present
  • International Institute for Ethnomethodolgy and Conversation Analysis Present
  • Society for Applied Anthropology 2017 - Present
  • Association for Applied and Clinical Sociology 2016 - Present
  • Awards and Honors

  • 2022, Alex Boros Award for Contributions to the Association for Applied and Clinical Sociology, Association for Applied and Clinical Sociology
  • 2021, Innovation in Teaching Award, Bentley University
  • 2016, Distinguished Service Award, Association for Healthcare Documentation Integrity
  • 2012, Best Paper Award, Global Business Development Institute Annual Conference
  • 2001, Bentley College Publication Award
  • 2001, Member of Phi Beta Delta - Honor Society for International Scholars
  • Publications

    Journal Articles


  • David, G. C. (2023). Experience Ecosystems and Healthcare Design. The Journal of Health Design, (8) 2 555-559. (Link)
  • David, G. C. (2023). User Experience And Interaction Design: The Art Of Making Contact. The CX Lead. (Link)
  • David, G. C. (2022). What's Phase 2? Crafting the Value Proposition for Applied and Clinical Sociology. Journal of Applied Social Science, (16) 2 371-381. Forthcoming.
  • Popov, L., David, G. C. (2019). Designing for Social Change: Articulating the Steps in the Social Design Process. Advances in Applied Sociology, (9) 516-537.
  • Torous, J., Henson, P., David, G. C., Albright, K. (2019). Towards a practical framework for more informed decision making around health apps. The Lancet Digital Health.
  • Torous, J., Wisniewski, H., Bird, B., Carpenter, E., David, G. C., Elejalde, E., Fulford, D., Guimond, S., Hays, R., Henson, P., Hoffman, L., Lin, C., Menon, M., Noel, V., Pearson, J., Peterson, R., Susheela, A., Troy, H., Vaidyam, A., Weizenbaum, E., Naslund, J., Keshavan, M. (2019). Creating A Digital Health Smartphone App and Digital Phenotyping Platform for Mental Health and Diverse Healthcare Needs: An Interdisciplinary and Collaborative Approach. Journal of Technology in Behavioral Science.
  • Popov, L., David, G. C. (2017). Unveiling Hidden Social Design: New Roles for Sociologists. European Review of Applied Sociology, (14) (Link)
  • David, G. C., Rawls, A. W., Trainum, J. (2017). Playing the Interrogation Game: Trust, Coercion and Confession in Police Interrogation. Symbolic Interaction. (Link)
  • Popov, L., David, G. C. (2015). The Architect as Social Engineer: The Fun Palace Case. Enquiry. (Link)
  • David, G. C. (2015). Dealing with the Diagnosis. Contexts, (14) 2 22-27. (Link)
  • Diana, A., Strauss, R., David, G. C., Smith, T., Popov, L. (2015). A Discussion on the Practical Value of Sociology. Journal of Applied Social Science. (Link)
  • David, G. C., Chand, D. R., Sankaranarayanan, B. (2014). Error Rates and Quality Assurance in Physician Dictation. International Journal of Healthcare Quality Assurance, (27) 2 99-110.
  • Diana, A., Strauss, R., David, G. C., Smith, T., Popov, L. (2014). A Discussion on the Practical Value of Sociology. Journal of Applied Social Science. 1-7.
  • David, G. C., Lehecka, N. (2013). The Spirit of the Trail: Culture, Popularity and Prize Money in Ultramarathoning.. Fast Capitalism, (10) 1 (Link)
  • David, G. C., Vinkhuyzen, E. (2013). Medical Records' Dynamic Nature: If It Isn't Written Down, It Didn't Happen. And If It is Written Down, It Might Not Be What It Seems.. Journal of AHIMA, (November)
  • Garcia, A. C., David, G. C., Chand, D. R. (2010). Understanding the Work of Medical Transcriptionists in the Production of Medical Records. Health Informatics Journal, (16) 2 87-100.
  • David, G. C., Garcia, A. C., Rawls, A. W., Chand, D. R. (2009). Listening To What is Said - Transcribing What is Heard:The Impact of Speech Recognition Technology (SRT) on The Practice of Medical Transcription (MT). Sociology of Health and Illness, (31) 6 924-938.
  • Newell, S. M., David, G. C. (2009). Rethink EHR Project Timelines. For the Record, (21) 2
  • Rawls, A. W., Mann, D., Garcia, A. C., David, G. C., Burton, M. (2009). Simple Enumerations: Ethnomethodology and MITRE Information Assurance Data Standards. Etnografia & Ricerca Qualitativa (Ethnography and Qualitative Research), (2) 1 77-106. (Link)
  • Newell, S. M., David, G. C., Chand, D. R. (2008). An analysis of trust among globally distributed work teams in an organizational setting. Knowledge and Process Management, (14) 3 158-168.
  • David, G. C., Jalbert, P. (2008). Undoing Degradation: The Attempted Rehumanization of Arab and Muslim Americans. Ethnographic Studies, (10) 23-47. (Link)
  • Chand, D. R., David, G. C. (2007). Multicultural Teams. Executive Executive, The Icfai University Press, (2007) March 53-55.
  • David, G. C. (2007). The Creation of Arab American: Political Activism and Ethnic (Dis)Unity. Critical Sociology, (33) 5-6 833-862.
  • Rawls, A. W., David, G. C. (2006). Accountably Other: Trust, Reciprocity and Exclusion in a Context of Situated Practice. Human Studies, (28) 4 469-497.
  • Newell, S. M., David, G. C. (2006). Critically thinking about CSFs in Enterprise Systems. Business Intelligence, (6) 8 1-18.
  • David, G. C., Ayouby, K. (2005). Studying the Exotic Other in the Classroom: The Portrayal of Arab Americans in Educational Source Materials. Multicultural Perspectives, (7) 4 13-20.
  • Newell, S. M., Cooprider, J. G., David, G. C., Edelman, L. F., Logan, T. (2005). Analyzing Different Strategies to Enterprise System Adoption: Reengineering-led versus Quick Deployment. International Journal Enterprise Information Systems.
  • David, G. C. (2005). Price Humor in Arab-Owned Convenience Stores: Using Potentially Sensitive Topics to Build Rapport. Biograf, (36)
  • David, G. C. (2004). Rethinking Who is an Arab American: Arab-American Studies in the New Millennium. Al Jadid: A Review and Record of Arab Culture and Arts, (9) 44
  • Otani, H., Leonard, S. D., Ashford, V., Bushroe, M., David, G. C. (1992). Age Differences in Perception of Risk. Perceptual and Motor Skills, (74) 587-594.
  • Ayouby, K. K., David, G. C. (). Contested Representations in the Classroom: Divergent Meanings of Arabic as a Foriegn Language Curriculum. Do Humano. Forthcoming.

    Book Chapters


  • David, G. C., Trainum, J. (2019). Disbelief Repeats as Deception Tagging: Conversational Strategies for Labeling Lies in Interrogations In , (Eds.) Palgrave Handbook of Deception Research. Palgrave
  • Rawls, A. W., David, G. C. (2012). Accountably Other: Trust Reciprocity and Exclusion in a Context of Situated Practice In Stewart Clegg, Dave Courpasson and Nelson Phillips, (Eds.) Power and Organizations. SAGE Library of Business and Management
  • David, G. C., Ayouby, K. K. (2011). The Defense Can never Rest: Tacit Prosecution of Arabs and Muslims in the Court of Public Opinion In , (Eds.) Arab and Muslim American civil Rights and Identity: A Selection of Scholarly Writings from the Decade after 9/11. Washington, DC: American Arab Anti-Discrimination Committee
  • Chand, D. R., David, G. C., Newell, S. M. (2011). Exploring Trust among Global Distributed Work Teams In Samta Jain & Namrata, (Eds.) Globally Distributed Work: Concepts, Strategies and Models. First 253. Mumbai, Bangalore, Kolkata and New Delhi: Shroff Publishers & Distributors (In US by Arizona Business Alliance)
  • David, G. C. (2008). Arab Americans In Richard Schaefer, (Eds.) Encyclopedia of Race, Ethnicity and Society. Thousand Oaks, CA: Sage Publications (Link)
  • David, G. C., Chand, D. R., Newell, S. M., Resende-Santos, J. (2008). Colloboration across Distributed Sites: The perils of process and promise of practice In , (Eds.) Outsourcing Global Services Knowledge, Innovation and Social Capital. UK: Palgrave (Link)
  • David, G. C., Chand, D. R., Newell, S. M., Resende-Santos, J. (2008). Colloboration across Distributed Sites: The perils of process and promise of practice In , (Eds.) . UK: Palgrave
  • David, G. C. (2008). Deficit Model of Ethnicity In Richard Schaefer, (Eds.) Encyclopedia of Race, Ethnicity and Society. Thousand Oaks, CA: Sage Publications (Link)
  • Newell, S. M., Cooprider, J. G., David, G. C., Edelman, L. F., Logan, T. (2007). Analyzing different strategies to enterprise system adoption: Re-engineering-led vs. quick deployment In Gunasekaran, A, (Eds.) . 339-358. New York: IGI Publishing
  • Newell, S. M., Wagner, E., David, G. C. (2007). Clumsy Information Systems: A Critical Review of Enterprise Systems In Desousa, K, (Eds.) . 163-177. Oxford: Butterworth-Heinemann
  • Chand, D. R., David, G. C., Kumar, S. (2007). Does Exposure to Cross-Cultural Models lead to Stereotyping or Better Management of IT Work? In Sankaran Munikutty, (Eds.) . 274-286. India: MacMillan
  • David, G. C. (2004). On Being Arab-American: The On-Going Development of Arab-American Community and Identity In John Myers, (Eds.) Dominant-Minority Relations in America: Linking Personal History with the Convergence in the New World . Boston, MA: Allyn and Bacon (Link)
  • David, G. C., Ayouby, K. (2002). Being Arab and Becoming Americanized: Mediated Assimilation in Metropolitan Detroit In Yvonne Haddad, Jane Smith, (Eds.) Muslim Minorities in the West. Walnut Creek, CA: Alta Mira Press
  • David, G. C. (1999). Arab American Business and Entrepreneurship In Anan Ameri, Dawn Ramey, (Eds.) Arab American Encyclopedia. Detroit, MI: U.X.L
  • David, G. C. (1999). Behind the Counter: Iraqi-Chaldean Store Ownership in Metropolitan Detroit In Nabeel Abraham, Andrew Shryock, (Eds.) Arab Detroit: From Margins to Mainstream. Detroit, MI: Wayne State University Press
  • David, G. C., Trainum, J. (). Now the Rest of the Story: The Collaborative Production of Confession Narratives in Police Interrogations In , (Eds.) The Discourse of Police Investigation. University of Chicago Press Forthcoming.
  • David, G. C., Trainum, J. (). Now for the Rest of the Story: The Function of Story Prompts in Police Interviews and Interrogations In , (Eds.) The Discourse of Police Investigation. Forthcoming.
  • Newell, S. M., David, G. C., Chand, D. R. (). Exploring Trust in Globally Distributed Teams In Dr. Samta Jain, (Eds.) . India: Icfai press Forthcoming.
  • David, G. C., Jalbert, P. (). Inverser la degradation: Les tentatives de rehumanisation des Americains arabes et musulmans In Baudouin Dupret, J.N. Ferrie, (Eds.) Medias, guerres et identites: les pratiques communicationnelles de l'appartenance politique, ethnique et religiuese. Paris, France: Archives Contemporaines Forthcoming.
  • David, G. C. (). Perpetual Suspects and Permanent Others: Arab Americans and the War on Terrorism In Marco Oliveira, (Eds.) Guerras e Imigracioes. Mato Groso dul Sol, Brazil: Marco Oliveira Forthcoming.

  • Book Reviews


  • David, G. C. (2015). [Review of the book Constructing Transnational and Transracial Identity: Adoption and Belonging in Sweden, Norway, and Denmark ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2014). [Review of the book Review of "Harold Garfinkel: The Creation and Development of Ethnomethodology." ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2014). [Review of the book Review of “After civil rights: racial realism in the new American workplace.” ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2014). [Review of the book Review of “Texting toward Utopia: kids, writing and resistance.” ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2013). [Review of the book Review of “More Studies in Ethnomethodology.” ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2013). [Review of the book Reivew of "Taken for Grantedness: The Embedding of Mobile Communication into Society." ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2012). [Review of the book Review of "Applied Conversation Analysis: Intervention and Change in Institutional Talk." ]. Choice: Current Reviews for Academic Libraries, (June)
  • David, G. C. (2011). [Review of the book Review of "Framing Muslims: Stereotyping and Representations after 9/11" ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2011). [Review of the book Review of "Host in the Machine: Examining the Digital in the Social." ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2011). [Review of the book Review of "A Space for Hate: The White Power Movement's Adaptation into Cyberspace" ]. Choice: Current Reviews for Academic Libraries. Forthcoming.
  • David, G. C. (2010). [Review of the book Review of "Homeland Insecurity: The Arab American and Muslim American Experience after 9/11" ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2010). [Review of the book Review of "Cyberchiefs: Autonomy and Authority in Online Tribes" ]. Choice: Current Reviews for Academic Libraries.
  • David, G. C. (2009). [Review of the book Arabs in the Mirror: Images and Self-Images from Pre-Islamic to Modern Times ]. Choice: Current Reviews for Academic Libraries, (April)
  • David, G. C. (2009). [Review of the book Global TV: Exporting Television and Culture to the World Market ]. Choice: Current Reviews for Academic Libraries, (August)
  • David, G. C. (2009). [Review of the book New Tech, New Ties: How Mobile Communication is Reshaping Social Cohesion ]. Choice: Current Reviews for Academic Libraries, (March)
  • David, G. C. (2008). [Review of the book Displacing Place: Mobile Communication in the Twenty-first Century ]. Choice: Current Reviews for Academic Libraries, (September)
  • David, G. C. (2008). [Review of the book In the Land of the Ayatollahs, Tupak Shakur is King ]. Choice: Current Reviews for Academic Libraries, (August)
  • David, G. C. (2008). [Review of the book Managing multicultural lives: Asian American professionals and the challenge of multiple identities ]. Choice: Current Reviews for Academic Libraries, (February)
  • David, G. C. (2008). [Review of the book Moving cultures: mobile communication in everyday life ]. Choice: Current Reviews for Academic Libraries, (February)
  • David, G. C. (2007). [Review of the book Arab Americans and Political Participation ]. Arab Studies Quarterly, (29) 3/4
  • David, G. C. (2007). [Review of the book Conversation Analysis, Vols. 1-4 ]. Choice: Current Reviews for Academic Libraries, (February)
  • David, G. C. (2007). [Review of the book Managing multicultural lives: Asian American professionals and the challenge of multiple identities ]. Choice: Current Reviews for Academic Libraries, (February)
  • David, G. C. (2007). [Review of the book Mobile Communication and Society: A Global Perspective ]. Choice: Current Reviews for Academic Libraries, (July)
  • David, G. C. (2007). [Review of the book Urban Nightmares: The Media, The Right and the Moral Panic over the City ]. Choice: Current Reviews for Academic Libraries, (April)
  • David, G. C. (2006). [Review of the book Dialectical Practice in Tibetan Philosophical Culture: An Ethnomethodological Inquiry into Formal Reasoning ]. Contemporary Sociology.
  • David, G. C. (2006). [Review of the book Racetalk: Racism Hiding in Plain Sight ]. Choice: Current Reviews for Academic Libraries, (July)
  • David, G. C. (2005). [Review of the book Muslims' Place in the American Public Square: Hope, Fears, and Aspirations ]. Choice: Current Reviews for Academic Libraries, (March)
  • David, G. C. (2004). [Review of the book California's Arab Americans ]. Al-Jadid: A Review and Record of Arab Culture and Arts.
  • David, G. C. (2004). [Review of the book Crossing the BLVD: strangers, neighbors, aliens in a new America ]. Choice: Current Reviews for Academic Libraries, (April)
  • David, G. C. (). [Review of the book Racial Culture ]. Choice: Current Reviews for Academic Libraries. Forthcoming.

  • Conference Proceedings


  • Balaji, S.David, G. C.Vishwanath, K.Ranganathan, C. (2017). Would Technology Obliterate Medical Transcription?: The Antecedents and Consequences of Technology-driven Obsolescence Perceptions on Turnover Intentions of Medical Transcriptionists ACM SIGMIS Conference.
  • Vinkhuyzen, E.David, G. C.Plurkowski, L. (2012). Implementing EMRs: Learnings from a Video Ethnography EPIC 2012.
  • Vinkhuyzen, E.David, G. C.Plurkowski, L. (2012). Implementing EMRs: Learning from a Video Ethnography , (Ethnographic Praxis in Industry Conference)
  • Newell, S. M.David, G. C.Galliers, R. D. (2012). Challenges of coordination using electronic health records: A genre analysis , (European Conference on Information Systems)
  • Sankaranarayanan, B.Chand, D. R.David, G. C. (2012). The Value Proposition of Captive Offshore Development Centers: Exploring the Role of IT Capabilities and Antecedent Factors , (Proceedings of the 44th Annual Hawaii International Conference on System Sciences)
  • Chand, D. R.Sankaranarayanan, B.David, G. C., . (2011). Maturity Framework for Captive Offshore Development Center , (Fifth Global Sourcing Workshop)

  • Conference Papers


  • David, G. C. (2013). What’s in a Document? The Organizational Dynamism of Medical RecordsCalifornia Health Information Association, California Health Information Association Convention.

  • Other(s)


  • David, G. C., Sankaranarayanan, B., Lehecka, N. (2012). The Gran Prix of Gloucester: Preliminary Economic Impact Survey.
  • David, G. C., Newell, S. M. (2011). Understanding the LMR: Examining Physician Attitudes toward the Medical Record.
  • David, G. C. (2010). MTs on the Radar: 2007 MT Survey Summary ReportAssociation for Healthcare Documentation Integrity. (Link)
  • David, G. C. (2008). 2007 Survey of Medical Transcriptionists: Preliminary FindingsAssociation for Healthcare Documentation Integrity. (Link)
  • David, G. C. (1999). Intercultural Relations across the Counter: An Interactional Analysis of In-Situ Service Encounters.
  • Presentations

  • David, G. C. (2024). “Learning Across Ages” Presented at the Bentley University Graduate Advising Office Learning Across Ages Virtual
  • David, G. C., Aarons-Martin, C., Lonnqvist, K., Banino, S., Kulowiec, G., Oberlies, A. (2024). “Portrait into Practice Panel” Presented at the Nashoba Regional School District Nashoba Regional School District Pave Your Path Bolton, MA
  • David, G. C., Gamwell, A. (2023). “Experience Design for Real People: Ethnography, Ecosystems, and Inclusion” Presented at the Society for Applied Anthropology Society for Applied Anthropology Annual Conference Cincinatti, OH
  • David, G. C., Gamwell, A., Briselli, J. (2023). “Customers in Context: Social Science for Marketers” Presented at the SXSW SXSW Conference Austin, TX
  • David, G. C. (2023). “Cognitive Warfare” Presented at the North Atlantic Treaty Organization NATO Innovation Network Conference
  • David, G. C. (2022). “Can Economic Mobility be the Fast Lane to Solving Health Inequities” Presented at the ICD Healthcare Network Healthcare Equity Innovation Conference Boston, MA
  • David, G. C. (2022). “NATO Innovation Hub panel on Critical Thinking - ” Presented at the The General Tadeusz Kosciuszko Military University of Land Force Decisions in Situations of Endangerment Conference Poland
  • David, G. C. (2022). “Connecting Disconnections” Presented at the Space Telescope Science Institute Space Telescope Science Institute Leadership Series
  • David, G. C. (2022). “Social Aspects of Critical Thinking” Presented at the North Atlantic Treaty Organization NATO Professional Development Workshop Norfolk, VA
  • David, G. C. (2022). “Integrating Experiences and Systems Design” Presented at the Experience Research Society 2022 7 Experiences Summit Provo, Utah
  • David, G. C. (2022). “EX-CX Linkage and Integration: Challenges for Clients and Opportunities for InMoment” Presented at the InMoment InMoment Corporate Series
  • David, G. C. (2022). “The Linchpin Formula: Establishing the EX-CX Linkage” Presented at the InMoment InMoment Corporate Series
  • David, G. C. (2022). “Creating Inclusive Diversity and Inclusion” Presented at the StopHatredNow StopHatredNow Conference Finland
  • David, G. C. (2022). “Going to XI - Xperience Integration and Systems Design” Presented at the CX Forums CX Forums Boston Boston, MA
  • David, G. C. (2022). “Mapping Key Internal Assets” Presented at the CX Forums CX Forums Atlanta Experience Summit Workshop
  • David, G. C. (2022). “How to Boost CX Through Employee Hidden Talents” Presented at the Customer Experience Professionals Association - Boston Chapter CXPA Boston Q1 Event
  • David, G. C. (2022). “Connecting Students to the Professional World” Presented at the Society for Applied Anthroplogy Society for Applied Anthropology Annual Conference Salt Lake City, UT
  • David, G. C. (2022). “Gifts that Keep Giving: Mapping Employee Assets” Presented at the Cardinal Health Platypus Labs Innovation Series
  • David, G. C. (2021). “Twitch and Learning Experiences: Integrating Livestreaming Questions into the Classroom” Presented at the Association for Applied and Clinical Sociology Association for Applied and Clinical Annual Conference Virtual
  • David, G. C. (2021). “Conversation Analysis and Customer Experience” Presented at the Authenticx Authenticx Executive Committee Training Virtual
  • David, G. C. (2021). “Innovation Ethnography and Creativity” Presented at the Compeer Financial Compeer Financial Leadership and Innovation Series Virtual
  • David, G. C. (2021). “Translating Complexity into Integrated Experience Design” Presented at the CX Forums Connext Live Virtual
  • David, G. C. (2021). “THE 2030 CAMPUS—HOW THE CURRENT DISRUPTION WILL AFFECT THE FUTURE”
  • David, G. C. (2021). “Innovation Ethnography” Presented at the Cardinal Health Cardinal Healthcare Professional Development Series Virtual
  • David, G. C. (2020). “How to Translate EMCA Work to Non-Academic Audiences” Presented at the EMCA Section of the ASA EMCA Section of the ASA Webinar On-line
  • David, G. C. (2020). “Strategies for Apply Sociology in Professional Work” Presented at theAmerican Sociological Association Conference On-Line
  • David, G. C. (2020). “Higher Education is Dead; Long Live Higher Education”
  • David, G. C. (2020). “Crafting Your Sociological Brand” Presented at theAACS Annual Meeting On-line
  • David, G. C. (2020). “Inspiring Racial Equity” Presented at the Customer Experience Professionals Association Boston and Atlanta Chapter webinar Online
  • David, G. C. (2020). “"Impact of COVID-19 on Technology in Education"”
  • David, G. C. (2020). “Integrative Healthcare for Distinctive Patient Experience” Presented at the Customer Experience World Patient Experience (PX 2020) Amsterdam, The Netherlands
  • David, G. C. (2019). “Crafting Your Sociological Brand” Presented at theAssociation for Applied and Clinical Sociology Tigard, OR
  • David, G. C. (2019). “Creating an Employee Experience” Presented at theAssociation for Applied and Clinical Sociology Tigard, OR
  • David, G. C. (2019). “The Employee Experience” Presented at the CXPA and Corinium Global Intelligence Chief Customer Officers Fall & CXPA Webinar Virtual
  • David, G. C. (2019). “Inclusive Diversity and Inclusion”
  • David, G. C. (2019). “How Team Players Create and Cultivate a Culture of Success in the Workplace” Presented at the Association for Healthcare Documentation Integrity AHDI Virtual Conference Virtual Conference
  • David, G. C. (2019). “You're Almost There - Distance as a Metaphor in Police Interrogation” Presented at theAmerican Sociological Association New York City, NY
  • David, G. C., Damm, C., Kane, M., Salerno, B. (2019). “Integrating Learning Experience Design in Higher Ed” Presented at the NorthEast Regional Computing Program NERCOMP Spring 2019 Workshops Waltham, MA
  • David, G. C. (2019). “Moving Mountains Around the World - Patient Experience” Presented at the Customer Experience Professionals Association CXPA Insights Conference Salt Lake City, UT
  • David, G. C., Patti, C., Imbert, S., Lynkins, L. (2019). “Customer Experience in Higher Education” Presented at the Customer Experience Professionals Association CXPA Roundtable Online
  • David, G. C., Gamwell, A. (2019). “Designing Integrative Experiences” Presented at theSociety for Applied Anthropology Portland, OR
  • David, G. C. (2019). “Data + Context = Information: A Dialogue on the Sociology of the Obvious” Presented at the EPAM Continuum The Resonances Test Podcast Boston
  • David, G. C. (2019). “Customer Experience as Social Movements - Applying Social Movement Theory for Organizational Change” Presented at theSociety for Applied Anthroplogy Portland, OR
  • David, G. C. (2018). “Power to the Customer!: Customer Experience Programs as Social Movements for Organizational Change” Presented at theAssociation for Applied and Clinical Sociology Annual Conference Norfolk, VA
  • David, G. C. (2018). “The Participatory Action Research/Design Framework” Presented at theAssociation for Applied and Clinical Sociology Annual Meeting Norfolk, VA
  • David, G. C. (2018). “Designing Mobile Mental Health Technology through Socially-Embedded Design” Presented at theAssociation for Applied and Clinical Sociology Annual Meeting Norfolk, VA
  • David, G. C. (2018). “Presidential Address – What’s Phase 2?: Crafting the Value Proposition of Sociology” Presented at theAssociation for Applied and Clinical Sociology Annual Meeting Norfolk, VA
  • Rawls, A. W., Duck, W., David, G. (2018). “Fractured reflections and Fractured Interactions: how the mutual work of both sense and self, breaks down in the context of Inequality” Presented at the American Sociological Association American Sociological Association Annual Meeting Philadelphia
  • David, G. C. (2018). “The Customer is Always Right (Unless S/he's Black)” Presented at theAmerican Sociological Association Annual Meeting Philadelphia, PA
  • David, G. C. (2017). “Ethnography of Work for Design Workshop” Presented at theAssociation for Applied and Clinical Sociology Cleveland, OH
  • David, G. C. (2017). “Workplace Studies and Everyday Ethnography” Presented at theAssociation for Applied and Clinical Sociology Cleveland, OH
  • David, G. C. (2017). “Sociological Practice and Professional Development: Approaches to Training and Education” Presented at theAmerican Sociological Association Annual Meeting Montreal, QC
  • David, G. C. (2017). “Depictions of Police Interrogations in Crime Dramas” Presented at theCanadian Sociological Association Toronto, ON
  • David, G. C. (2016). “Workplace Studies and Everyday Ethnography: Sociological Insights for UX Designers.” Presented at the Association for Applied and Clinical Sociology Association for Applied and Clinical Sociology Annual Meeting Denver, CO
  • David, G. C. (2016). “Fusion in the Academy: Applied Sociology and Integrating A&S with Business Education” Presented at the American Sociological Association American Sociological Association Annual Meeting Seattle, WA
  • David, G. C. (2016). “I Know What Happened: Establishing Epistemic Stance and Status in Police Interrogations” Presented at the American Sociological Association American Sociological Association Annual Meeting Seattle, WA
  • David, G. C. (2016). “A Conversation About Careers: How Do Sociologists Make a Difference in Our World” Presented at the American Sociological Association American Sociological Association Annual Meeting Seattle, WA
  • David, G. C. (2016). “I Know What You Did: Epistemic Stance and Status in Police Interrogation” Presented at theLaw and Society Annual Conference New Orleans, LA
  • David, G. C. (2015). “Playing the Interrogation Game: Trust, Coercion, and Confession in Police Interrogation” Presented at theAmerican Sociological Association Chicago, IL
  • David, G. C. (2014). “What is in a Document? The Sociology of Diagnosis and Medical Records” Presented at the Association for Healthcare Documentation Integrity AHDI-NEMA Regional Meeting Springfield, MA
  • David, G. C., Popov, L. (2014). “Applied Ethnography and Workplace Studies” Presented at the Association for Applied and Clinical Sociology 2014 Association for Applied and Clinical Sociology Conference Pittsburgh, PA
  • David, G. C. (2014). “Interactional Elements of False Confessions and Police Interrogations” Presented at the American Sociological Association American Sociological Association Annual Meeting San Francisco, CA
  • David, G. C. (2014). “What is in a Document? The Sociology of Diagnosis and Medical Records” Presented at the Association for Healthcare Documentation Integrity MMC-AHDI Regional meeting Frankenmuth, MI
  • David, G. C. (2013). “What’s in a Document? The Organizational Dynamism of Medical Records” Presented at the California Health Information Association California Health Information Association Convention Palm Desert, CA
  • David, G. C. (2013). “Achieving 'We' in Work: The Challenge of Intracultural Communication” Presented at the HPAIR Harvard Project for Asian and International Relations Conference Cambridge, MA
  • Chand, D. R., Sankaranarayanan, B., David, G. C. (2012). “Interpersonal Relationship-Building: Another Key Success Factor in Global Software Development” Presented at theGlobal Business Development Institute Las Vegas, NV
  • David, G. C. (2012). “Sources and Resources for Middle Eastern American Studies” Presented at theMiddle Eastern Studies Association Denver, CO
  • Vinkhuyzen, E., David, G. C., Plurkowski, L. (2012). “Implementing EMRs: Learning from a Video Ethnography” Presented at theEthnographic Praxis in Industry Conference Savannah, GA
  • David, G. C. (2012). “The Work of Clinical Documentation Specialists” Presented at theAmerican Sociological Association Denver, Co
  • Newell, S. M., David, G. C., Galliers, R. D. (2012). “Challenges of coordination using electronic health records: A genre analysis” Presented at theEuropean Conference on Information Systems Barcelona
  • David, G. C. (2012). “Examining the Work of Clinical Documentation Specialists” Presented at the ACDIS Association Clinical Documentation Improvement Specialists San Diego, CA
  • Newell, S. M., David, G. C., Galliers, R. D. (2012). “Creating and Using Electronic Health Records: Problems of Interdependent Creation and Independent Use of the Checklist and Narrative Genres” Presented at theOrganization, Learning and Knowledge Conference Valencia, Spain
  • Sankaranarayanan, B., Chand, D. R., David, G. C. (2012). “The Value Proposition of Captive Offshore Development Centers: Exploring the Role of IT Capabilities and Antecedent Factors” Presented at theProceedings of the 44th Annual Hawaii International Conference on System Sciences Hawaii, USA
  • David, G. C., Sankaranarayanan, B. (2011). “A National Survey of MTs - Preliminary Results, Unique Findings, and Future Implications” Presented at the Association for Healthcare Documentation Integrity Annual Conference and Exhibition (ACE) Phoenix, AZ
  • Chand, D. R., Sankaranarayanan, B., David, G. C. (2011). “Maturity Framework for Captive Offshore Development Center” Presented at theFifth Global Sourcing Workshop Corchevel, France
  • David, G. C. (2010). “The Making of Health Information”
  • David, G. C. (2010). “MT Intelligence: The Value of MTs in EHR Implementation and Use.” Presented at the Association for Healthcare Documentation Integrity Annual Conference and Exhibition (ACE) Austin, TX
  • David, G. C. (2010). “Hybrid Studies of Work: Continuity of Care and Medical Records” Presented at the Center for Fundamental Sociology State University Higher School of Economics Moscow, Russia
  • David, G. C. (2010). “Human Intelligence: What MTSOs Offer that EMRs Do Not” Presented at the Medical Transcription Industry Association Medical Transcription Industry Association Conference Daytona Beach, FL
  • David, G. C. (2010). “Constructing Relevance in Healthcare Documentation” Presented at the Palo Alto Research Center Ethnographies of Work Palo Alto, CA
  • David, G. C. (2010). “An Ethnography of Medical Records: Technological Impacts on Pertinent Positives and Pertinent Negatives” Presented at the Centre for the Study of Social Movements and the Institut Marcel Mauss Ethnography of Technology in the Workplace Paris, France
  • Chand, D. R., David, G. C., Galliers, R. D. (2009). “An Investigation of How Culture Impacts Global Work: Unpacking Layers of Culture” Presented at the17th European Conference on Information Systems Verona, Italy
  • David, G. C. (2009). “Discovering Work through Ethnography: The Case of Healthcare Documentation Production”
  • David, G. C. (2009). “Early Adoption versus Smart Adoption: Integrating Technology into Healthcare Documentation Production”
  • David, G. C. (2009). “Ethnography for Engineers Bootcamp”
  • Chand, D. R., David, G. C., Kumar, S., Galliers, R. D. (2009). “An investigation of how culture impacts global work: Unpacking the layers of culture” Presented at theEuropean Conference on Information System Verona, Italy
  • David, G. C. (2009). “Immigrant Entrepreneurship”
  • Chand, D. R., David, G. C. (2009). “Unpacking CMMI-SVC for Medical Transcription Services” Presented at theSIG-SVC Workshop; Pre-2009 ICIS Phoenix, AZ
  • David, G. C. (2009). “The Impact of Technology on Healthcare Documentation Production”
  • David, G. C. (2009). “The Value of MTs in Healthcare Documentation Production”
  • Chand, D. R., David, G. C. (2009). “Understanding the role of medical transcription in electronic medical record creation”
  • David, G. C. (2008). “Academic Perspectives on Industry Practices: Preliminary Results from the MT Project”
  • David, G. C. (2008). “Contemporary Issues in Medical Transcription” Presented at theAmerican Sociological Association Boston, MA
  • David, G. C. (2008). “Finding the Place of Technology in Medical Transcription” Presented at theAmerican Sociological Association Boston, MA
  • David, G. C., Chand, D. R. (2008). “Balanced Scorecared for Medical Transcription Industry Webinar”
  • David, G. C. (2008). “Crafting Vaue Proposition for Medical Transcription”
  • Chand, D. R., David, G. C., Newell, S. M. (2008). “Building Trust in Global Virtual Teams in the Workplace” Presented at theGlobal Information Technology Management Association Atlanta, GA
  • Chand, D. R., David, G. C., Kumar, S. (2008). “The Challenges of Integrating Indian Sites in a Unified Global Work Force” Presented at theInternational Conference on Business and Finance Hyderabad, India
  • Chand, D. R., David, G. C., Kumar, S. (2008). “An Empirical Examination of Time in In-sourced Teams” Presented at theInternational Smart-Sourcing Conference Hyderabad, India
  • David, G. C., Sethi, A., Chand, D. R., Rathore, S., Garcia, A. C. (2008). “An Exploratory Study of Challenges for Medical Transcription Outsourcing to India” Presented at theInternational Smart-Sourcing Conference Hyderabad, India
  • David, G. C. (2008). “Medical Transcription Research Project: A Business Owner's Perspective”
  • David, G. C. (2008). “Offshore Transcription: Myths and Realities”
  • David, G. C. (2008). “QA Best Practices in Medical Transcription Panel”
  • David, G. C. (2008). “Results from the Medical Transcription Survey Webinar”
  • David, G. C., Chand, D. R. (2007). “Interactionism at 'Work': Applying interactionisms to Virtual Workplace Community Development in Globally distributed Teams” Presented at theAmerican Sociological Association New York, NY
  • Chand, D. R., David, G. C., Zhang, M. (2007). “Exploring Formal and Informal Controls in Global IT Work” Presented at theAmericas Conference on Information Systems Keystone, Colorado
  • Chand, D. R., David, G. C. (2007). “Challenges of Measurements”
  • David, G. C. (2007). “Examining social distance and collaboration in workplace interactions”
  • Newell, S. M., David, G. C., Chand, D. R. (2007). “Exploring trust among globally distributed work teams” Presented at theHICSS Honolulu, Hawaii
  • David, G. C., Newell, S. M., Chand, D. R., Resende-Santos, J. (2007). “Collaboration across distributed sites: applying World-systems theory to globally-integrated work” Presented at theInformation Systems Workshop Val d'Isere, France
  • David, G. C., Chand, D. R. (2007). “The Challenge of Measuring Performance - Webinar”
  • David, G. C., Chand, D. R., Garcia, A. C. (2007). “The Making of Medical Records: Examining he Work of Creating Healthcare Documentation”
  • Garcia, A. C., David, G. C. (2007). “Discovering the work of medical transcriptionists” Presented at the American Sociological Association American Sociological Association Annual Meetings New York City
  • Chand, D. R., David, G. C., Velu, S. (2006). “Does exposure to cross-cultural models lead to stereotyping or better management of global IT work?” Presented at the3 rd International Conference on Intercultural Communication Competence Ahmedabad, India
  • David, G. C., Chand, D. R. (2006). “Everyday Ethnography and Collaborative Work: Developing the Virtual Workplace Community in Distributed Software Development” Presented at theAmerican Sociological Association Montreal, Canada
  • Newell, S. M., David, G. C. (2006). “Understanding Problems in Es Implementation Projects: Critical Success Factors and Situated Learning” Presented at theAOM Atlanta
  • Chand, D. R., David, G. C., Newell, S. M. (2006). “Building the Virtual Workplace Community: Overcoming Barriers to Effective Collaboration in Global Workplace Settings”
  • David, G. C., Chand, D. R. (2006). “Everyday Ethnography and Collaborative Work: Developing the Virtual Workplace Community in Distributed Software Development”
  • Newell, S. M., David, G. C., Chand, D. R. (2006). “Exploring trust among globally distributed work teams” Presented at theHawaii International Conference on System Sciences (HICSS) Hawaii
  • David, G. C., Chand, D. R., Kumar, S. (2006). “Making Global Work Collaborative: The Social Side of Integrating Global Work Force” Presented at theRefereed Conference Celebrating the Life and Work of Gerardine DeSanctis Duke University, Raleigh, NC
  • Newell, S. M., David, G. C., Logan, T. (2005). “Understanding the Problems of Enterprise System Implementations: Beyond Critical Success Factors” Presented at theICEIS Miami
  • David, G. C., Newell, S. M. (2005). “Practices, Processes, and Systems Design: Reformulating ERP System Architecture”
  • David, G. C. (2004). “Intercultural communication and information technology in global teams” Presented at the4th International Conference on Knowledge, Culture and Change in Organisations Greenwich, UK
  • David, G. C., Chand, D. R. (2004). “Cross-Cultural Interaction and Information Tecnology”
  • Cooprider, J. G., David, G. C., Edelman, L. F., Logan, T., Newell, S. M. (2004). “Exploring Successful Enterprise System Implementation”
  • David, G. C., Chand, D. R. (2004). “Globally Distributed Software Development Teams”
  • David, G. C., Chand, D. R. (2004). “Making Distributed Work Collaborative: The Social Side of Global Teams”
  • David, G. C. (2004). “The Creation of Arab American: Political Activism and Ethnic (Dis)Unity”
  • Chand, D. R., David, G. C., Moore, S. J., Vasudevan, S. (2004). “Intercultural Communication and Information Technology in Global Teams: The Challenges of Collaborative Work in Distributed Software Development” Presented at theThe Fourth International Conference on Knowledge, Culture and Change in Organizations University of Greenwich, London, GB
  • David, G. C. (2003). “Forum on the Iraq Crisis. Presenter regarding sentiments in the Arab and Islamic Worlds”
  • David, G. C., Jalbert, P. (2003). “The Re-Humanization of Arab and Muslim-Americans after September 11th” Presented at theInternational Institute on Ethnomethodology and Conversation Analysis Manchester, UK
  • David, G. C. (2002). “Intercultural Narratives & Intergroup Attribution: The Case of Arab-Owned Liquor Stores in African-American Neighborhoods” Presented at theInternational Conference on Conversation Analysis Copenhagen, Denmark
  • David, G. C. (2002). “The Re-construction of Arab/Muslim Humanity in the Media June 20th”
  • David, G. C. (2002). “The Re-Humanization of Arab and Muslim-Americans after September 11th. Part of a program on "Post 9/11: Exploring the Political, Social, and Behavioral Implications”
  • David, G. C., Goodson, L. (2002). “U.S. Foreign Policy in the Middle East and the Afghanistan Crisis February 6th”
  • David, G. C. (2001). “Intercultural Communication and Intergroup Relations”
  • David, G. C. (2001). “Intercultural Communication in the Corner Store”
  • David, G. C., Hagopian, E. (2001). “Islam in America: A Community Comes Together”
  • David, G. C. (2001). “Making Intercultural Interactions 'Work': Examples from Service Encounters” Presented at theMidwest Sociological Society St. Louis, MO
  • David, G. C. (1998). “Middle Eastern Organizations of Metropolitan Detroit: Challenging Notions of Institutional Completeness” Presented at theArab American University Graduates Annual Convention Novi, Michigan
  • David, G. C. (1998). “'Becoming American' vs. 'Becoming Americanized': Concepts of Assimilation and Acculturation in the Arab and Chaldean Communities of Detroit” Presented at theMiddle Eastern Studies Association Annual Meeting Chicago, Illinois
  • David, G. C. (1996). “Qualitative Data from Quantitative Research: Turning the Tables on the Focus Group-Questionnaire Duality” Presented at theAmerican Sociological Association Meeting New York, New York
  • David, G. C. (1996). “'They Don't Pay Taxes': The Narrative Construction of Intergroup Conflict” Presented at theMichigan Sociological Association Meeting Rochester, Michigan
  • David, G. C. (1996). “The Relationship Between Arab/Chaldean Store Owners and African-American Community Members in Detroit” Presented at theMidwest Sociological Society Meeting Chicago, Illinois
  • David, G. C. (1996). “Arab/Chaldean Store Owners and the African American Community: An Analysis of Agency” Presented at theNorth Central Sociological Association Meeting Cincinnati, Ohio
  • David, G. C. (1996). “Give the People What They Want: Bridging the Qualitative-Quantitative Gap Via Focus Groups” Presented at theNorth Central Sociological Association Meeting Cincinnati, Ohio
  • David, G. C. (1996). “Applying the Focus: Using Focus Groups in Community Research” Presented at theSociological Practice Association Meeting Arlington, Virginia
  • David, G. C. (1996). “1996 Immigrant Entrepreneurs and Surrounding Urban Communities: A Matter of Cultural Boundaries” Presented at theSSSI Stone Symposium University of Nottingham, United Kingdom
  • David, G. C. (1995). “Interaction Dynamics of Inter-ethnic Relations: Case Study of Immigrant Entrepreneurs and the African-American Community” Presented at theMichigan Sociological Association Meeting East Lansing, Michigan
  • David, G. C. (1992). “American Society: Justice, Imperialism and Collapse” Presented at theMichigan Sociological Association Meeting Grand Rapids, Michigan
  • Mark, M., Sinclair, R., King, L., King, D., Coates, R., David, G. C. (1991). “Microjustice and Macrojustice Orientations as Individual Difference Variable: Construct Validation Studies” Presented at theAmerican Psychological Society Meetings Washington, D.C
  • David, G. C. (1991). “Impacts of American Imperialism on the Global Community” Presented at theMichigan Sociological Association Meeting Saginaw, Michigan
  • David, G. C. (1991). “Evolution and Regression of Criminal Theory” Presented at theNorth Central Sociological Association Meeting Dearborn, Michigan
  • Artistic and Professional Performances and Exhibits

  • Experience by Design Substack, (2022).
  • Service

    Department Service


  • Department Chair for Department Chair 2010 - 2020
  • Committee Member for Salary and Benefits Committee - 2010
  • Department Senator for Faculty Senate 2006 - 2010
  • University Service


  • Committee Member for Institutional Review Board 2010 - Present
  • Program Organizer for Visiting for Norwich University Administration 2023 - 2023
  • Student Organization Advisor for Bentley Consulting Group 2019 - 2020
  • Committee Member for Bentley University Dean of A & S Search Committee 2017 - 2018
  • Presenter for Primary Research Workshop - 2012
  • Guest Speaker for Voices from the Basement - 2012
  • Task Force Member for New MBA Program Development Committee 2010 - 2011
  • Professional Service


  • Conference/Workshop Organizer for Experience Research Society (EXPRESSO) 2023 - Present
  • Judge for US CX Awards 2023 - Present
  • Executive Committee Member for Experience Research Society 2021 - Present
  • International Advisory Board Member for Russian Sociological Review 2015 - Present
  • Committee Member for American Sociological Association - EMCA Section 2020 - 2024
  • Editorial Review Board Member for Journal of Applied Social Science 2014 - 2022
  • Officer, Vice President for Association for Applied and Clinical Sociology 2020 - 2021
  • Vice President-Elect for Association for Applied and Clinical Sociology 2019 - 2020
  • Officer, President/Elect/Past for Association for Applied and Clinical Sociology 2016 - 2019
  • Natural Conversational Framework for UX Design for ACM 2018 - 2018
  • Reviewer, Book for Routlege 2018 - 2018
  • Reviewer, Journal Article for Social Psychology Quarterly 2018 - 2018
  • Sociology of Corporate Governance and the Emerging Disintermediation for Business and Society 2018 - 2018
  • Applied Sociology Major Curriculum Proposal for Sociology outside of Academe (British Sociological Association) 2018 - 2018
  • Reviewer, Journal Article for Journal of International Migration and Integration 2016 - 2016
  • Reviewer, Journal Article for Multicultural Perspectives 2013 - 2016
  • Reviewer, Journal Article for Contexts 2016 - 2016
  • Reviewer, Book for Taylor and Francis 2015 - 2015
  • Reviewer, Ad Hoc Reviewer for Contexts 2014 - 2014
  • Reviewer, Ad Hoc Reviewer for Law and Society Review 2014 - 2014
  • Conference/Workshop Session Chair for American Sociological Association 2014 - 2014
  • Reviewer, Ad Hoc Reviewer for International Journal of Healthcare Quality Assurance 2014 - 2014
  • Reviewer, Journal Article for Sociological Forum - 2014
  • Reviewer, Journal Article for Applied Clinical Informatics - 2013
  • Reviewer, Journal Article for International Journal of Healthcare Quality Assurance - 2013
  • Reviewer, Conference Paper for European Conference on Information Systems - 2012
  • Reviewer, Book for Polity Books - 2012
  • Reviewer, Grant Proposal for Social Sciences and Humanities Research Council - 2012
  • Reviewer, Grant Proposal for Academy of Finland - 2011
  • Reviewer, Journal Article for Clinical Sociology - 2011
  • Reviewer, Journal Article for Global Journal of Business, Management and Accounting - 2011
  • Reviewer, Journal Article for Journal of Strategic Information Systems - 2011