Faculty Profile - Mareike Möhlmann

Assistant Professor, Information and Process Management
Representative-at-Large, Academy of Management (AOM-OCIS Division Executive Committee)
Affiliated PhD student supervisor, Warwick Business School
Doctorate in Business Studies/Management, University of Hamburg, 2015
M. Sc. in Management, London School of Economics, 2010
Office: Smith Technology Center 409mmoehlmann@bentley.edu

Bio

Dr. Mareike Möhlmann is Assistant Professor in the Information and Process Management department. She joined Bentley University in 2020. Previously, she worked as an Assistant Professor at Warwick Business School (2016-2020) a teaching fellow at the London School of Economics (2018-2020), and a postdoctoral researcher at NYU’s Stern School of Business (2015-2016). She holds a doctoral degree in Business Studies/Management from the University of Hamburg (2012-2015), and an M.Sc. in Management from the London School of Economics (2010). Before starting her career in academia she worked for the United Nations (NYC office) on topics such as sustainability, climate change, and the green economy. Her work has been published in top journal outlets such as the MIS Quarterly, Research Policy, the Harvard Business Review, and Research in the Sociology of Organizations. Google Scholar reports that her work is cited 500 times per year. The first article she published during her PHD in 2015 was cited more than 1000 times (Google Scholar) and was the Journal of Consumer Behaviour's "most cited article in the last 3 years" in 2020. Her research and comments have frequently been featured in industry outlets and mainstream media such as The Times, the Financial Times, the BBC, The Telegraph, the World Economic Forum, The Independent, The Conversation, and many more. Alone in 2017, her research about 'Uber drivers gaming the algorithm' was covered on the front page of The Times (UK print version) and in more than 200 press outlets worldwide.

Teaching Interests

Mareike has been teaching courses such as business analytics, design thinking, digital innovation and digital marketing at the undergraduate, graduate, and executive levels and is supervising several PHD students. She has developed two Master-level courses ("Digital Marketing", "New Media Marketing"). Mareike received the WBS Award for Outstanding Contribution to Teaching 2018-2019. At Bentley University, she is teaching the IPM 652 "Managing with Analytics" course (MA level). She has a record of outstanding teaching scores / SETs (for example an average 5.9/6 score in Spring term 2021).

Research Interests

Mareike conducts research in the field of information systems management. Her major research interests are (1) algorithmic management and the future of work, and (2) trust and reputation on (sharing economy) platforms. She conducts qualitative and quantitative research alike. She regularly acts as an AE for ICIS, ECIS and AOM conferences and as a reviewer for top journals in ISM (e.g., Information Systems Research,MIS Quarterly, Management Science, and many more).

Consulting/Practice Interests

Service: In the past, she took over a number of service roles in the ISM community, including acting as a co-mini-track chair at HICSS conferences (2019, 2020, 2021), and a program committee member for the Pre-ICIS workshop on the "changing nature of work" (2018, 2019). She is the Representative-at-Large of the AOM OCIS division. As a member of the tentative executive working group on the AIS SIG on the Changing Nature of Work she has been involved in the formation of this new SIG. At Bentley University, she is organising an internal research brownbag seminar and teaching the first-year seminar (2021). Mareike is a member of the YP Steering Committee of the German-American Business Council of Boston.

Professional Links

http://www.mareikemoehlmann.com

Awards and Honors

2019, Award for Outstanding Contribution to Teaching 2018-2019 , Warwick Business School
2019, Several funds to disseminate impact-related research 2018-2019 (approx. 10,000 Pounds), Warwick Business School
2015, Nomination for the William H. Newman Award for Best Paper Based on a Dissertation , Academy of Management
2015, Research Grant (> USD 20,000) , DAAD Grant
2015, Research Grant (> USD 40,000), Fritz Thyssen Foundation
2014, Research Grant in 2014, Graduate school WISO UHH
2014, RESER Founders’ PhD Award for Outstanding Performance as a Young Scholar , European Ass. for Research on Services
2014, RESER Founders’ PhD Award Grant (Helsinki, Finland) , European Ass. for Research on Services

Publications

Journal Articles
Möhlmann, M., Henfridsson, O. What people hate about being managed by algorithms. Harvard Business Review, Special Issue Winter 2021 (print). Forthcoming

Möhlmann, M. (2021). Algorithmic nudges don’t have to be unethical. Harvard Business Review (digital: 22 April 2021).

Möhlmann, M. (2021). Unjustified trust beliefs: Trust conflation on sharing economy platforms. Research Policy, 50 (3).

Möhlmann, M. (2021). Subtile Kontrolle - Subtle Control. Harvard Business Manager (extended German version of the Harvard Business Review) (print) (November Issue).

Möhlmann, M., Zalmanson, L., Henfridsson, O., Gregory, R. W. (2021). Algorithmic management of work on online labor platforms: When matching meets control. MIS Quarterly, 54 (4).

Ozcan, P., Gurses, K., Möhlmann, M. (2020). Category kings and commoners: Within and cross-category spill-overs in the sharing economy. Research in the Sociology of Organizations, 66.

Möhlmann, M., Teubner, T. (2020). Navigating by the stars—Current challenges for ensuring trust in the sharing economy. NIM Marketing Intelligence Review, 12 (2).

Moeini, M., Möhlmann, M., Hummel, J. (2020). Understanding Knotted Tensions in Purveying Pandemic Public Monitoring Technologies. (https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3671458).

Möhlmann, M., Henfridsson, O. (2019). What People hate about being managed by an algorithm, according to a study of Uber drivers. Harvard Business Review (digital: 30 August 2019).

Boenigk, S., Möhlmann, M. (2016). A public sector marketing model to measure the social and environmental values of public strategies – An empirical study on a green public service. Journal of Nonprofit & Public Sector Marketing, 28 (2).

Möhlmann, M. (2016). Digital Trust and Peer-to-Peer Collaborative Consumption Platforms: A Mediation Analysis. (http://ssrn.com/abstract=2813367).

Mazzella, F., Sundararajan, A., D’Espous, V., Möhlmann, M. (2016). How digital trust powers the sharing economy. IESE Insight, 30.

Wymer, W., Boenigk, S., Möhlmann, M. (2015). The Conceptualization of nonprofit marketing orientation – A critical reflection and contributions towards closing the practice-theory gap. Journal of Nonprofit & Public Sector Marketing, 27 (2).

Möhlmann, M. (2015). Collaborative consumption – Determinants of satisfaction and the likelihood of using a sharing economy option again. Journal of Consumer Behaviour, 14 (3).

Book Chapters
Möhlmann, M, Teubner, T, Graul, A. (2019). Leveraging trust on sharing economy platforms: Reputation systems, blockchain technology, and cryptocurrencies. In Belk, R. W., Eckhardt, G. M., Bardhi, F. (Eds.), Handbook of the Sharing EconomyEdward Elgar Publishing

Möhlmann, M, Geissinger, A. (2018). Trust in the Sharing Economy: Platform-Mediated Peer Trust. In Davidson, N., Infranca, J., Finck, M. (Eds.), The Cambridge Handbook on Law and Regulation of the Sharing EconomyCambridge: Cambridge University Press

Other(s)
Möhlmann, M. (contributer/speaker): Why automation makes your job harder. Podcast 'The Unlearn Project" (Sandra Peters and Kai Riemer: University of Sydney Insights - 14 Sept 2021)

Möhlmann, M. (2019). Algorithmic Management. Core Magazine (Warwick Business School), Issue 9

Ozcan, P, Möhlmann, M. (2018). Sharing is disrupting. Core Magazine (Warwick Business School), Issue 6

Möhlmann, M. (2018). Trust in the Sharing Economy. Core Magazine (Warwick Business School), Issue 7

Ozcan, P, Möhlmann, M, Krishnamoorthy, C. (2018). Who shares and who doesn't? Results of the UK Sharing Economy Consumer Survey. Warwick Business School Report (May 2018)

Conference Proceedings and Presentations

Stroppiana Tabankov, S., Möhlmann, M. (2021). "Artificial Intelligence for In-flight Services: How the Lufthansa Group Managed Explainability and Accuracy Concerns." Presented at the International Conference on Information Systems (ICIS).

Leicht-Deobald , U., Lutz , C., Meijerink , J., Cameron, L., Lamers, L., Newlands , G., Möhlmann, M., Donaldson , T. (2021). "Algorithmic Management: Toward a Cross-Disciplinary Research Agenda (PDW)." Presented at the Academy of Management (AOM) .

Stroppiana Tabankov, S., Möhlmann, M. (2021). "Tensions Interrelation Across the Implementation Stages of Business Analytics." Presented at the Academy of Management (AOM).

Möhlmann, M., Henfridsson, O. (2021). "The invisible hand: Algorithmic control of YouTube producers and consumers." Presented at the Boston University's Platform Strategy Research Symposium, Boston.

Möhlmann, M. (2020). "Algorithmic Management – A study of Uber drivers, Symposium on the Digital Economy in Berlin." Presented at the Weizenbaum Internet Institute/TU Berlin Symposium.

Möhlmann, M. (2020). "App-based surveillance – Lessons from the algorithmic management of Uber drivers." Presented at the The Digital Infrastructure, Innovation and Economy Seminar Series London (London School of Economics).

Möhlmann, M. (2020). "Unjustified trust beliefs on sharing economy platforms." Presented at the Digital Platform Business Models Seminar UIC Barcelona.

Möhlmann, M. (2020). "Unjustified trust beliefs on multi-sided sharing economy platforms." Presented at the Workshop on Trust, Blockchain, and Smart Contracts TU Munich.

Möhlmann, M. (2020). "Algorithmic Transparency." Presented at the Invited Talk, University of Oxford, Platfrom Seminar Series.

Möhlmann, M. (2020). "Algorithmic Management." Presented at the Invited Talk, UIC Barcelona.

Geissinger, A., Laurell, C., Möhlmann, M., Öberg, C. (2019). "Collaborative economy in social media – Collective action in Sweden." Presented at the 6th International Workshop on the Sharing Economy, Utrecht.

Möhlmann, M. (2019). "Algorithmic Mangement." Presented at the Invited Talk, Bentley University.

Ozcan, P., Gurses, K., Möhlmann, M. (2019). "Category Kings and Commoners: Within and Across Cross-Category Spillovers in the Sharing Economy." Presented at the Academy of Management (AOM).

Möhlmann, M., Zalmanson, L., Henfridsson, O., Gregory, R. (2019). "Algorithmic Management, PDW On the "Digital Platform Economy"." Presented at the Academy of Management, Boston.

Möhlmann, M., Jarvenpaa, S. (2019). "Cognitive Challenges on Digital Exchange Platforms: Exploring Misspecifications of Trust." Presented at the Hawaii International Conference on Information System Sciences HICSS.

Möhlmann, M. (2018). "ow algorithmic management unfolds across the tight- and loose-control platforms M-Turk and Uber." Presented at the Reshape Work Conference, VU Amsterdam, Amsterdam.

Möhlmann, M. (2018). "Misspecifications of trust on digital exchange platforms: An agenda for future research, PDW on Trust on Digital Platforms." Presented at the Academy of Management (AOM), Chicago.

Möhlmann, M., Zalmanson, L., Henfridsson, O. (2018). "The Gig Economy: When algorithms manage freelance workers." Presented at the 5th Intern. Workshop on the Sharing Economy, Mannheim, Mannheim.

Möhlmann, M., Zalmanson, L., Hendfridsson, O. (2018). "Hands on the Wheel (and the app): Regaining Control in the Age of Algorithmic Management." Presented at the Republica Berlin, Berlin.

Möhlmann, M. (2018). "Algorithmic Management - A study of Uber drivers." Presented at the Invited Talk, TU Berlin.

Möhlmann, M. (2018). "Algorithmic Management - A study of Uber drivers." Presented at the Invited Talk, London School of Economics.

Möhlmann, M., Zalmanson, L. (2017). "Hands on the wheel: Navigating algorithmic management and Uber drivers' autonomy." Presented at the International Conference on Information Systems (ICIS), Seoul.

Möhlmann, M. (2017). "Methodological approaches studying the sharing and gig economy." Presented at the Symposium on the Management of Work in the Sharing Economy, University of Sussex.

Möhlmann, M. (2017). "Trust on peer economy platforms." Presented at the Invited Talk, Univerisity of Cologne.

Möhlmann, M. (2017). "How Uber drivers regain control in the age of algorithmic management." Presented at the 4th International Workshop on the Sharing Economy, Lund, Lund.

Möhlmann, M. (2017). "Hands on the Wheel (and the App) – Regaining Control in the Age of Algorithmic Management." Presented at the Theorizing the Web Conference, NYU's Stern School of Business, New York City.

Möhlmann, M., Geissinger, A. (2017). "Trust in the sharing economy." Presented at the Workshop on the Cambridge Handbook of the Law of the Sharing Economy, Boston, Boston.

Hawlitschek, F., Teubner, T., Adam, M., Borchers, N., Möhlmann, M., Weinhardt, C. (2016). "Trust in the sharing economy: An experimental framework." Presented at the International Conference on Information Systems (ICIS), Dublin.

Möhlmann, M. (2016). "Digital trust and peer-to-peer collaborative consumption platforms: A mediation analysis." Presented at the MISQE Research for Practice Workshop on the Sharing Economy (ICIS 2016 Dublin), Dublin.

Möhlmann, M. (2016). "When an algorithm is your boss." Presented at the Invited Talk, Warwick Business School.

Möhlmann, M. (2016). "Trust on peer economy platforms." Presented at the Invited Talk, VU Amsterdam.

Möhlmann, M. (2016). "Sharing Economy: Building Trust in P2P Online Marketplaces." Presented at the New York Computer Science and Economics Day (NYCE) , NYC.

Möhlmann, M. (2015). "Collaborative consumption: Trust in peer-to-peer online marketplaces."

Möhlmann, M. (2015). "Building trust in collaborative consumption services facilitated through an online platform." Presented at the Academy of Management (AOM), Vancouver.

Möhlmann, M. (2015). "Collaborative consumption: Reasons for choosing a sharing economy option." Presented at the Academy of Management (AOM).

Möhlmann, M. (2014). "Collaborative consumption – Determinants of satisfaction and the likelihood of using a sharing option again." Presented at the 24th Annual Conference of the European Association for Research on Services, Helsinki.

Möhlmann, M. (2014). "Sharing Economy alias collaborative consumption – The causality between the level of trust and intentional and actual behavior to use a sharing option." Presented at the International Doctoral Colloquium of the 24th Annual Conference of the European Association for Research on Services, Helsinki.

Möhlmann, M. (2014). "Sharing Economy alias collaborative consumption – The causality between the level of trust and intentional and actual behavior to use a sharing option." Presented at the Universityof Southern Denmark's International Doctoral Workshop Research Design for Causal Inference in Social Sciences.

Möhlmann, M. (2013). "The development of a holistic conceptual model to capture the value of public, nonprofit, and private sector collaboration." Presented at the Hartford's 42th Annual Conference of the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA).

Service

Professional Service
Reviewer, Ad Hoc Reviewer for Top-journals such as MIS Quarterly, Information Systems Research, Management Science, JSIS, JIS, JCB, JMS and many more, 2016 - Present
Representative-at-Large for Academy of Management (OCIS Division), 2021 - 2024
Conference/Workshop Track Chair for (Co-Mini Track Chair) HICSS conference 2021 (Trust Research and AI in Organizations) - 2021
Editor (Associate), Conference for European Conference on Informartion Systems 2021 - 2021
Editor (Associate), Conference for The International Conference on Information Systems (ICIS) 2021 - 2021
Task Force Member for Tentative Executive Working Group on the AIS SIG on the Changing Nature of Work , 2019 - 2021
Conference/Workshop Session Chair for (Co-Mini Track Chair) HICSS conference 2020 (Digital Trust Research) - 2020
Editor (Associate), Conference for The International Conference on Information Systems (ICIS) 2020 - 2020
Conference/Workshop Track Chair for (Co-Mini Track Chair) HICSS conference 2019 (Advances in Trust Research) - 2019
Task Force Member for (Founding Member) of the AIS SIG initiative on Digital Innovation, Transformation & Entrepreneurship - 2019
Editor (Associate), Conference for Academy of Management (AOM) 2019 - 2019
Editor (Associate), Conference for European Conference on Informartion Systems 2019 - 2019
Editor (Associate), Conference for The International Conference on Information Systems (ICIS) 2019 - 2019
Committee Member for Program committee member for the Pre-ICIS workshop on the "changing nature of work" (2018, 2019) , 2018 - 2019
Editor (Associate), Conference for Academy of Management (AOM) 2018 - 2018
Editor (Associate), Conference for The International Conference on Information Systems (ICIS) 2018 - 2018
Editor (Associate), Conference for The International Conference on Information Systems (ICIS) 2017 - 2017