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Wendy T Lucas

Professor, Computer Information Systems
Ph.D., Tufts University, 1998
M.S., MIT Sloan School, 1984
B.S., Tufts University, 1980
Office: Smith Technology Center 407 | 781.891._2554 | wlucas@bentley.edu
                       


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Bio

Teaching interests include programming languages and application development. Current research focuses on system usability and information visualization. Formerly president and cofounder of a medical software company.

Teaching Interests

Programming languages; Application development; Object-oriented design; Database management

Research Interests

enterprise system usability; collaborative interfaces; Information visualization; Information retrieval and presentation

Professional Links

http://cis.bentley.edu/wlucas/

Professional Memberships

ACM

Awards and Honors

2008, NSF Grant (PI): Design and Evaluation Methodologies for Enhancing ERP System Usability. NSF program: Software for Real-World Systems. Proposal number: 0819333. Amount funded: $400,000, 2008-2012.
2003, Bentley College Enterprise Systems Research Grant with T. Babaian & H. Topi
1999, Bentley College Innovation in Teaching Award

Publications

Journal Article(s)
Babaian, T., Lucas, W. T. (2013). Modeling Data for Enterprise Systems with Memories. Journal of Database Management, 24 (2), 1-12.

Stein, M., Lucas, W. T. (2011). ERP Usability Issues from the User and Expert Perspectives. Journal of Information Technology Case and Application Research, 13 (3).

Topi, H., Lucas, W. T., Babaian, T. (2006). Using informal notes for sharing corporate technology know-how. European Journal of Information Systems, 15 (5), 486-499.

Babaian, T., Lucas, W. T., Topi, H. (2006). Improving ERP Usability Through User-System Collaboration. International Journal of Enterprise Information Systems, 2 (3), 10-23.

Babaian, T., Lucas, W. T. (2006). Black-Box Testing in the Introductory Programming Course. Journal of Informatics Education Research.

Topi, H., Lucas, W. T. (2005). Searching the Web: Operator Assistance Required. Information Processing & Management, 41 (2), 383-403.

Topi, H., Lucas, W. T. (2005). Mix and Match: Combining Terms and Operators for Successful Web Searches. Information Processing & Management, 41 (4), 801-817.

Lucas, W. T., Topi, H. (2004). Training for Web Search: Will it Get You in Shape? Journal of the American Society for Information Science and Technology, 55 (13), 1183-1198.

Lucas, W. T., Topi, H. (2002). Form and Function: The Impact of Query Formation on Web Search Results. Journal of the American Society for Information Science and Technology, 53 (2), 95-108.

Lucas, W. T., Schiano, W. T., Crossett, K. (2001). The Present and Future of Internet Search. Communications of the AIS, 5 (8).

Cruz, I. F., Lucas, W. T. (1998). Automatic Generation of User-Defined Virtual Documents Using Query and Layout Templates. Theory and Practice of Object Systems, 4 (4), 245-260.

Book Chapters
Lucas, W. T, Shieber, S. (2008). Simple Language for Novel Visualizations of Information. In Filipe, Joaquim, Shishkov, Boris, Helfert, Markus (Eds.), Communications in Computer and Information Science: Software and Data Technologies (pp. 33-45). Germany: . Springer-Verlag Berlin Heidelberg (link)

Lucas, W. T, Babaian, T, Topi, H. (2008). Applying Collaboration Theory for Improving ERP System-User Interaction. In Angappa Gunasekaran (Eds.), Techniques and Tools for the Design and Implementation of Enterprise Information Systems (Vol. 2) (pp. 1-21). Hershey, PA: . Idea Group, Inc.

Lucas, W. T, Topi, H. (2005). Learning and Training for Search. In Amanda Spink; Charles Cole (Eds.), New Directions in Cognitive Information Retrieval (pp. 209-226). Berlin: . Springer

Lucas, W. T. (2005). Introducing Java to the IT Master's Curriculum. In Khosrow-Pour, Mehdi (Eds.), Encyclopedia of Information Science and Technology. Hershey, PA: . Idea Group Reference

Lucas, W. T. (2003). Making Way for Java in an Information Technology Masters Program. In McGill, Tanya (Eds.), Current Issues in IT Education (pp. 35-47). PA: . IRM Press

Lucas, W. T. (2001). Search Engines, Relevancy, and the World Wide Web. In Chin, Amita G (Eds.), Text Databases and Document Management: Theory and Practice (pp. 22-51). Hershey, PA: . Idea Group Publishing

Conference Proceeding(s)
Babaian, T., Lucas, W. T., Xu, J. (2014). Task and Process Support in ERP Systems. Advancing the Impact of Design Science: Moving from Theory to Practice - 9th International Conference, DESRIST Proceedings, Lecture Notes in Computer Science (LNCS), Springer, 8463, 443-447.

Babaian, T., Xu, J., Lucas, W. T. (2014). Applying Design Principles for Enhancing Enterprise System Usability. Proceedings of the 9th International Joint Conference on Software Technologies (ICSOFT), SciTePress, ICSOFT -EA (2014), 162-169.

Lucas, W. T. (2014). An Interactive Approach to Constraint-Based Visualizations. Information and Knowledge Design and Evaluation - Proceedings of the 16th International Conference on Human-Computer Interaction (HCII), Lecture Notes in Computer Science (LNCS), Springer International Publishing, Lecture Notes in Computer Science, 54-63. (link)

Lucas, W. T., Xu, J., Babaian, T. (2013). Visualizing ERP Usage Logs in Real Time. , Proceedings of the 15th International Conference on Enterprise Information Systems (ICEIS'13).

Babaian, T., Lucas, W. T. (2013). Composing Interface Demonstrations Automatically from Usage Logs. Springer-Verlag, 141, 376-392.

Lucas, W. T., Babaian, T. (2012). Implementing Design Principles for Collaborative ERP Systems. , Proceedings of the 7th International Conference on Design Science Research in Information Systems: Advances in Theory and Practice (DESRIST'12), LNCS 7286 (pp. 88-107). Berlin: Springer-Verlag.

Babaian, T., Lucas, W. T., Stein, M. (2012). Evaluating the Collaborative Critique Method. ACM SIGCHI, Proceedings of 2012 ACM annual conference on Human Factors in Computing Systems (CHI-2012), pp. 2137-2146, ACM, 2012..

Babaian, T., Lucas, W. T. (2012). Leveraging Usage History to Support Enterprise System Users. , Proceedings of the 14th International Conference on Enterprise Information Systems (ICEIS'12), SciTePress, v.3, pp. 35-44.

Lucas, W. T., Babaian, T., Cooprider, J. G., Topi, H., Xu, J. (2010). Applying Human-Computer Collaboration for Improving ERP Usability: Extended Abstract. , Proceedings of the 2010 International Symposium on Collaborative Technologies and Systems (CTS 2010).

Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). Usability through System-User Collaboration: Deriving Design Principles for Greater ERP Usability. Springer, Lecture Series in Computer Science, 6105, 394-409. (link)

Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). Usability through System-User Collaboration: Deriving Design Principles for Greater ERP Usability. , 5th International Conference on Design Science Research in Information Systems and Technology .

Stein, M., Lucas, W. T. (2010). Evaluating the Usability of ERP Systems: What Can Critical Incidents Tell Us? Association of Information Systems (AIS), Pre-ICIS 2010 Workshop on Enterprise Systems Research in MIS.

Cooprider, J. G., Topi, H., Xu, J., Dias, M., Babaian, T., Lucas, W. T. (2010). A Collaboration Model for ERP User-System Interaction. , Hawaii International Conference on System Sciences (HICSS).

Babaian, T., Lucas, W. T. (2008). A Reasoned Approach to Error Handling: Position Paper on Work-in-Progress. , 10th International Conference on Enterprise Information Systems.

Babaian, T., Lucas, W. T., Topi, H. (2007). Visualizing the process: A graph-based approach toenhancing system-user knowledge sharing. , ICEIS-2007.

Babaian, T., Lucas, W. T., Topi, H. (2007). A Data-driven Design for Deriving Usability Metrics. , International Conference on Software and Data Technologies (ICSOFT-2007).

Babaian, T., Lucas, W. T., Topi, H. (2006). Making Memories: Applying User Input Logs to Interface Design and Evaluation. , Conference on Human Factors in Computing Systems (CHI).

Babaian, T., Lucas, W. T., Topi, H. (2006). Improving ERP System Usability by Employing Theory Of Collaboration (Presented by Heikki Topi).

Topi, H., Lucas, W. T., Babaian, T. (2005). Identifying Usability Issues with an ERP Implementation. , International Conference on Enterprise Information Systems 2005.

Topi, H., Babaian, T., Lucas, W. T. (2005). Informal Notes on Technology Use as a Mechanism for Knowledge Representation and Transfer. , The Sixth European Conference on Organizational Knowledge, Learning, and Capabilities.

Conference Paper(s)
Babaian, T., Lucas, W. T., Li, M. (2015). Modernizing Exploration and Navigation in Enterprise Systems with Interactive Visualizations. Proceedings of HCI International 2015, LNCS, Springer , HCI International 2015.

Conference Presentations

Lucas, W. T., Xu, J., Babaian, T. (2013). "Visualizing ERP Usage Logs in Real Time." Presented at the Proceedings of the 15th International Conference on Enterprise Information Systems (ICEIS'13).

Babaian, T., Lucas, W. T. (2013). "Collaborative Critique – A New Usability Evaluation Method for Assessing Human-Computer Collaboration." Presented at the User Experience Professional Association (UXPA ‘13) - Refereed Tutorial, Washington, DC.

Xu, J., Lucas, W. T., Babaian, T. (2012). "Visualizing Business Processes for Providing ERP Task Support." Presented at the 7th Pre-ICIS Conference on Enterprise Systems in MIS, Orlando, FL.

Babaian, T., Lucas, W. T. (2012). "Leveraging Usage History to Support Enterprise System Users." Presented at the Proceedings of the 14th International Conference on Enterprise Information Systems (ICEIS'12), SciTePress, v.3, pp. 35-44.

Babaian, T., Lucas, W. T., Stein, M. (2012). "Evaluating the Collaborative Critique Method." Presented at the ACM SIGCHI's Proceedings of 2012 ACM annual conference on Human Factors in Computing Systems (CHI-2012), pp. 2137-2146, ACM, 2012., Austin, TX.

Lucas, W. T., Babaian, T. (2012). "Implementing Design Principles for Collaborative ERP Systems." Presented at the Proceedings of the 7th International Conference on Design Science Research in Information Systems: Advances in Theory and Practice (DESRIST'12), LNCS 7286 (pp. 88-107). Berlin: Springer-Verlag, Las Vegas, Nevada.

Cooprider, J. G., Topi, H., Xu, J., Dias, M., Babaian, T., Lucas, W. T. (2010). "A Collaboration Model for ERP User-System Interaction." Presented at the Hawaii International Conference on System Sciences (HICSS), Koloa, Kauai, Hawaii.

Stein, M., Lucas, W. T. (2010). "Evaluating the Usability of ERP Systems: What Can Critical Incidents Tell Us?" Presented at the Association of Information Systems (AIS)'s Pre-ICIS 2010 Workshop on Enterprise Systems Research in MIS, Saint Louis, Missouri.

Babaian, T., Lucas, W. T., Xu, J., Topi, H. (2010). "Usability through System-User Collaboration: Deriving Design Principles for Greater ERP Usability." Presented at the 5th International Conference on Design Science Research in Information Systems and Technology , St. Gallen, Switzerland.

Lucas, W. T., Babaian, T., Cooprider, J. G., Topi, H., Xu, J. (2010). "Applying Human-Computer Collaboration for Improving ERP Usability: Extended Abstract." Presented at the Proceedings of the 2010 International Symposium on Collaborative Technologies and Systems (CTS 2010), Lombard, IL.

Lucas, W. T., Babaian, T. (2009). "Reasoning for Intelligent System - User Interactions with ERP Systems." Presented at the IJCAI 2009 Workshop on Intelligence and Interaction, Pasadena, CA.

Babaian, T., Lucas, W. T. (2008). "A Reasoned Approach to Error Handling: Position Paper on Work-in-Progress." Presented at the 10th International Conference on Enterprise Information Systems, Barcelona, Spain.

Babaian, T., Lucas, W. T., Topi, H. (2007). "Using a Process Graph to Improve System-User Knowledge Sharing." Presented at the 1st ACM Symposium on Computer-Human Interaction for Management of Information Technology, Cambridge, MA.

Shieber, S., Lucas, W. T. (2007). "A Language for Specifying Informational Graphics from First Principles." Presented at the 2nd International Conference on Software and Data Technologies, Barcelona, Spain.

Babaian, T., Lucas, W. T., Topi, H. (2007). "Visualizing the Process: A Graph-based Approach to Enhancing System-User Knowledge Sharing." Presented at the 9th International Conference on Enterprise Information Systems, Funchal, Portugal.

Lucas, W. T. (2007). "An Information Visualization Language."

Babaian, T., Lucas, W. T., Topi, H. (2007). "Visualizing the process: A graph-based approach toenhancing system-user knowledge sharing." Presented at the ICEIS-2007, Portugal.

Lucas, W. T., Babaian, T., Topi, H. (2007). "Improving ERP Usability through User-System Collaboration."

Babaian, T., Lucas, W. T., Topi, H. (2007). "A Data-driven Design for Deriving Usability Metrics." Presented at the International Conference on Software and Data Technologies (ICSOFT-2007), Barcelona, Spain.

Babaian, T., Lucas, W. T., Topi, H. (2006). "Making Memories: Applying User Input Logs to Interface Design and Evaluation." Presented at the Conference on Human Factors in Computing Systems (CHI), Montreal, Canada.

Babaian, T., Lucas, W. T., Topi, H. (2006). "Improving ERP System Usability by Employing Theory Of Collaboration (Presented by Heikki Topi)."

Babaian, T., Lucas, W. T. (2005). "Developing Testing Skills in an Introductory Programming Class." Presented at the 20th International Conference on Informatics Education & Research, Las Vegas, NV.

Topi, H., Babaian, T., Lucas, W. T. (2005). "Informal Notes on Technology Use as a Mechanism for Knowledge Representation and Transfer." Presented at the The Sixth European Conference on Organizational Knowledge, Learning, and Capabilities, Boston, MA.

Topi, H., Lucas, W. T., Babaian, T. (2005). "Identifying Usability Issues with an ERP Implementation." Presented at the International Conference on Enterprise Information Systems 2005, Miami, FL.

Lucas, W. T., Babaian, T., Topi, H. (2004). "Enhancing ERP Usability." Presented at the 2004 IRMA International Conference, New Orleans, LA.

Babaian, T., Lucas, W. T., Topi, H. (2004). "Collaborating to Enhance ERP Usability." Presented at the 6th International Conference on Enterprise Information Systems, Porto, Portugal.

Lucas, W. T., Topi, H., Babaian, T. (2004). "Collaborating to Improve ERP Usability."

Topi, H., Babaian, T., Lucas, W. T. (2004). "Enterprise Systems Usability."

Lucas, W. T., Topi, H., Babaian, T. (2004). "Identifying ERP Usability Issues."

Lucas, W. T., Topi, H. (2004). "Anxiously Seeking Answers: How Attitude Affects Search Performance." Presented at the IEEE International Conference on Information Technology: Coding and Computing, Las Vegas, NV.

Topi, H., Lucas, W. T., Jain, A. (2003). "All the WISER: A Web-Based Infrastructure for SearchResearch." Presented at the Annual Meeting of the Decision Sciences Institute, Washington, D.C., USA.

Lucas, W. T., Topi, H. (2003). "Need Help? The Effects of Training on Web Searches" Presented at the IEEE International Conference on Information Technology: Coding and Computing, Las Vegas, NV.

Lucas, W. T. (2002). "Transitioning to Java in the IT Curriculum." Presented at the 13th International Conference of the Information Resources Management Association, Seattle, WA.

Topi, H., Lucas, W. T. (2002). "Simple OR Assisted Search: A Boolean Dilemma." Presented at the 33rd Annual Meeting of the Decision Sciences Institute, San Diego, CA, USA.

Lucas, W. T., Schiano, W. T., Topi, H. (2002). "Web search in IS research."

Lucas, W. T., Frydenberg, M. E. (2000). "Enhanced Learning with Personalized Course Pages." Presented at the 11th International Conference of the Information Resources Management Association, Anchorage, AK.

Lucas, W. T. (2000). "The Noise Factor: Irrelevant Search Results on the World Wide Web." Presented at the 11th International Conference of the Information Resources Management Association, Anchorage, AK.

Lucas, W. T., Schiano, W. T. (2000). "Being There: Search Engine Positioning on the World Wide Web." Presented at the World Conference on the WWW and Internet, San Antonio, TX.

Lucas, W. T. (1999). "A Model-Based Approach to Facilitating Searches on the World Wide Web." Presented at the Proceedings of the Northeast Decision Sciences Institute, Newport, RI.

Cruz, I. F., Lucas, W. T. (1999). "A Customizable Layout-Driven Approach to Querying Digital Libraries." Presented at the SPIE Multimedia Computing and Networking, San Jose, CA.

Cruz, I. F., Lucas, W. T. (1997). "A Visual Approach to Multimedia Querying and Presentation." Presented at the 5th ACM International Multimedia Conference, Seattle, WA.

Cruz, I. F., Averbuch, M., Lucas, W. T., Radzyminski, M., Zhang, K. (1997). "Delaunay: a Database Visualization System." Presented at the ACM SIGMOD International Conference on Management of Data, Tucson, AZ.

Cruz, I. F., Lucas, W. T. (1997). "DelaunayMM: a Visual Framework for Multimedia Presentation." Presented at the IEEE Symposium on Visual Languages, Capri, Italy.

Service

Department Service
MSIT Program Director, 2013 - Present
Mentor (Student) for Bentley Graduate Information Technology Management Association (GITMA), 2013 - Present
Committee Chair for CIS Department Research and Scholarly Activities Committee, 2006 - Present
Mentor (Student) for ELMBA Orientation, 2014 - 2014
Mentor (Student) for MSIT Orientation, 2013 - 2014
CIS Department Chair Review Committee, 2013 - 2013
Committee Member for Admissions and marketing, 2011 - 2012

University Service
Academic Integrity, 2012 - 2012
Committee Member for Bentley Academic IT Task Force, 2011 - 2012
Primary Supervisor of PhD student, 2009 - 2011

Professional Service
National Center for Women & IT Academic Alliance , 2013 - Present
Editorial Review Board Member for Journal of Computer Information Systems (JCIS), 2012 - Present
International Program Committee for ICEIS 2015: International Conference on Enterprise Information Systems, 2015 - 2015
Advisory Committee for COLLA 2014: International Conference on Advanced Collaborative Networks, Systems and Applications, 2014 - 2014
Reviewer, Journal Article for Enterprise Information Systems (EIS), 2014 - 2014
Session Chair, Visualization methods and techniques for HCII 2014: 16th International Conference on Human-Computer Interaction, 2014 - 2014
Reviewer, Conference Paper for HICSS-48: Hawaii International Conference on System Sciences , 2014 - 2014
International Program Committee for ICEIS 2014: International Conference on Enterprise Information Systems, 2014 - 2014
Reviewer, Conference Paper for ICIS: International Conference on Information Systems, IS Curriculum and Education Track, 2014 - 2014
Reviewer, Journal Article for International Journal of Information Management (IJIM), 2014 - 2014
Reviewer, Journal Article for Journal of Computer Information Systems (JCIS), 2014 - 2014
International Program Committee for TAProViz 2014: International Workshop on Theory and Applications of Process Visualization, 2014 - 2014
Minitrack co-chair for AMCIS 2013: Americas Conference on Information Systems, 2013 - 2013
Reviewer, Conference Paper for AMCIS 2013: Americas Conference on Information Systems, 2013 - 2013
Advisory Committee for COLLA 2013: International Conference on Advanced Collaborative Networks, Systems and Applications, 2013 - 2013
International Program Committee for CTS 2013: International Symposium on Collaborative Technologies and Systems, 2013 - 2013
International Program Committee for ICEIS 2014: International Conference on Enterprise Information Systems, 2013 - 2013
International Program Committee for TAProViz 2013: International Workshop on Theory and Applications of Process Visualization, 2013 - 2013
Reviewer, Journal Article for AJBM (African Journal of Business Management), 2012 - 2012
Reviewer, Conference Paper for CHI 2012: CM SIGCHI Conference on Human Factors in Computing Systems, 2012 - 2012
Reviewer, Conference Paper for COLLA 2012: Second International Conference on Advanced Collaborative Networks, Systems and Applications, 2012 - 2012
Technical program committee member and reviewer for CTS 2012: International Symposium on Collaborative Technologies and Systems, 2012 - 2012
Committee Member for GHC 2012: Grace Hopper Celebration , 2012 - 2012
Reviewer, Conference Paper for HICSS-46: Hawaii International Conference on System Sciences , 2012 - 2012
Editor (Associate), Conference for ICIS: International Conference on Information Systems, IS Curriculum and Education Track, 2012 - 2012
Program committee member and reviewer (3 papers) for 2011 Symposium on Computer-Human Interaction for Management of Information Technology (CHIMIT) - 2011
Technical program committee member and reviewer (3 papers) for 2011 International Symposium on Collaborative Technologies and Systems (CTS), 2011 - 2011
Reviewer, Journal Article for Journal of Information Management, 2011 - 2011
Reviewer, Journal Article for Journal of Information Systems, 2011 - 2011
Program committee member, reviewed 5 papers for 2010 Symposium on Computer-Human Interaction for Management of Information Technology (CHIMIT10), 2010 - 2010
Panels co-chair, session chair, and technical program committee member for 2010 Internation Symposium on Collaborative Technologies and Systems (CTS 2010), 2010 - 2010