Browse

Browse

Back to Homepage

William S. Albert

Adjunct Lecturer, Information Design and Corporate Communication
Ph.D., Boston University, 1998
MA, University of Washington, 1990
BA, University of Washington, 1988
Office: Smith Technology Center 121A | 781.891._2608 | walbert@bentley.edu
                       


Expand All
Collapse All

Teaching Interests

User Experience Metrics; Evaluation Methods

Research Interests

Usability Engineering; Human-Computer Interaction; Human Factors; User Research; Spatial Cognition

Consulting/Practice Interests

Working with clients on a user experience road map ; Determining the return-on-investment for design and usability efforts; Unmoderated usability testing; Eye-tracking; Internationalization and localization

Publications

Journal Article(s)
Resnick, M., Albert, W. The importance of visual design and task relevance in the effectiveness of web-based banner advertising. Interacting With Computers. Forthcoming

Ericson, J. D., Albert, W. S., Bernard, B. P. (2021). Investigating the relationship between web object characteristics and cognitive conflict using mouse-tracking. International Journal of Human-Computer Interaction, 37 (2), 99-117. (link)

Resnick, M., Albert, W. (2014). The Impact of Advertising Location and User Task on the Emergence of Banner Ad Blindness: An Eye Tracking Study. International Journal of Human-Computer Interaction, 30 (3).

Kamishlian, C., Albert, W. (2011). You Need an Outlet and a Browser: How Children Understand and Use the Internet. UX Magazine, 10 (1), 12-15.

Albert, W., Tedesco, D. (2010). Reliability of Self-Reported Awarensss Measures Based on Eye Tracking. Journal of Usability Studies, 5 (2), 50-64. (link)

Albert, W., Golledge, R. (1999). The use of spatial cognitive abilities in geographical information systems: The map overlay operation. Transactions in GIS, 3 (1), 6-20.

Albert, W., Reinitz, M., Beusmans, J., Gopal, S. (1999). The role of attention in spatial learning during simulated route navigation. Environment & Planning A, 31, 1459-1472.

Albert, W., Rensink, R., Beusmans, J. (1999). Learning relative directions between landmarks in a desktop virtual environment. Spatial Cognition and Computation, 1 (2), 131-144.

Woodcock, C., Gopal, S., Albert, W. (1996). Evaluation of the potential for providing secondary labels in vegetation maps. Photogrammetric Engineering and Remote Sensing, 62 (4), 393-399.

Books
Tullis, T, Albert, W. (2013). Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (Second Edition ed.). Burlington, MA: Elsevier: Morgan Kaufmann.

Albert, W, Tullis, T, Tedesco, D. (2010). Beyond the Usability Lab: Conducting large-Scale Online Usability Studies. Boston: Morgan Kauffman/Elsevier.

Tullis, T, Albert, W. (2008). Measuring the User Experience: Collecting, Analyzing and Presenting Usability Metrics. Boston: Morgan Kauffman/Elsevier.

Book Chapters
Albert, W, Liu, A. (2008). The effects of map orientation and landmarks on visual attention while using an in-vehicle navigation system. In Gale, A.D, Haselgrave, C.M, Taylor, S.P (Eds.), Vision in Vehicles VIII. Loughborough, UK: . Loughborough University

Albert, W, Thornton, I. (2003). The effects of speed changes on route learning in a desktop virtual environment.. Springer-Verlag Lecture Notes in Artificial Intelligence. Berlin: . Springer Verlag

Albert, W. (1997). The role of spatial abilities in the acquisition and representation of geographic space. In M. Craglia & H. Couclelis (Eds.), Geographic Information Research: Bridging the Atlantic (pp. 320-334). London: . Taylor & Francis

Conference Proceeding(s)
Resnick, M., Albert, W. (2013). The impact of advertising location and user task on the emergence of banner ad blindness: an eye tracking study. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 57th Annual Meeting.

Albert, W. (2011). Usability of Personal Health Records: Current State and Moving Forward. HIMSS, HIMSS 11.

Albert, W., Tedesco, D. (2010). Did you see that thing? An eye tracking study on the reliability of self-reported awareness measures Boston UPA, Annual Conference of the Boston Chapter of the International Usability Professionals’ Association.

Hass, C., Engdahl, K., Albert, W., Setyawan, J., Mateo, N. (2010). Patient Preference and Perceived Ease of Use in Inhaler Features: Genuair vs. Other Inhalers. CHEST, CHEST 2010.

Tullis, T., Albert, W. (2009). Tips and Techniques for Measuring the User Experience. ACM/SIG CHI, ACM SIG/CHI Conference on Human Factors and Computing Systems.

Albert, W. (2009). Challenges in Large Scale Persona Projects. Usability Professionals Association, International Usability Professionals’ Association Annual Conference.

Albert, W. (2009). Unmoderated usability testing: experiences from the field. Usability Professionals Association, International Usability Professionals’ Association Annual Conference.

Albert, W. (2008). Subjective ratings of usability: Reliable or ridiculous? Usability Professionals Association, International Usability Professionals’ Association Annual Conference.

Albert, W. (2007). Looking into the Crystal Ball: The Future of Usability. Usability Professionals Association, International Usability Professionals’ Association Annual Conference.

Albert, W. (2002). Do web users really look at ads? A case study of banner ads and eye-tracking technology Usability Professionals Association, International Usability Professionals’ Association Annual Conference.

Other(s)
Albert, W. (2001). Spatial Cognition 2002: Conference Summary Report. Künstliche Intelligenz, 4(2)

Conference Presentations

Ericson, J. D., Albert, W., Duane, J. (2021). "Do You See What I See? Examining the relationship between political attitudes and the perception of COVID-19 data visualizations" Presented at the Bentley University; Bryant University; Tufts University; UMass Lowell's Analytics Without Borders 2021, Waltham, MA.

Ericson, J. D., Albert, W., Duane, J. (2021). "Examining subjective and perceptual evaluations of COVID-19 data visualizations." Presented at the Bentley University's Confronting the Pandemic with Research: Bentley University’s Contribution, Waltham, MA.

Resnick, M., Albert, W., Huang, Y. (2016). "The Attention Grabbing Salience of Viscerally Engaging Images." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 60th Annual meeting, Santa Monica, CA.

Burton, L., Albert, W. (2014). "A Comparison of the Performance of Webcam vs. Infrared Eye Tracking Technology." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 58th Annual Meeting, Chicago, IL.

Resnick, M., Albert, W. (2013). "The impact of advertising location and user task on the emergence of banner ad blindness: an eye tracking study." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Albert, W. (2012). "Essential Tools For Finding And Fixing Customer Experience Problems." Presented at the Forrester's Forrester Customer Experience Forum, New York.

Albert, W. (2011). "Usability of Personal Health Records: Current State and Moving Forward." Presented at the HIMSS's HIMSS 11, Orlando, FL.

Hass, C., Engdahl, K., Albert, W., Setyawan, J., Mateo, N. (2010). "Patient Preference and Perceived Ease of Use in Inhaler Features: Genuair vs. Other Inhalers." Presented at the CHEST's CHEST 2010, Vancouver, Canada.

Albert, W. (2010). "The Future of the Web User Experience." Presented at the MITX's FutureM, Boston.

Albert, W. (2010). "Shopping for Online (Unmoderated) Usability Testing Tools." Presented at the UXAlliance and YUCentrick's UXMasterclass, Montreal.

Albert, W., Tedesco, D. (2010). "Did you see that thing? An eye tracking study on the reliability of self-reported awareness measures" Presented at the Boston UPA's Annual Conference of the Boston Chapter of the International Usability Professionals’ Association, Waltham, MA.

Albert, W., Tullis, T. (2010). "Measuring the User Experience: A Workshop on Usability Metrics." Presented at the Usability professionals Association New York City Chapter's NYC UPA Tuorial, New York, NY.

Gribbons, W. M., Albert, W. (2009). "Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites." Presented at the Human Factors and Ergonomics Conference, San Antonio, Texas.

Albert, W. (2009). "Unmoderated usability testing: experiences from the field." Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Portland, OR.

Albert, W., Gribbons, W. M., Almadas, J. (2009). "Pre-Conscious Assessment of Trust: A Case Study of Financial and Health Care Web Sites." Presented at the Human Factors and Ergonomic Society's Human Factors and Ergonomic Society Annual Meeting, San Antonio, TX.

Albert, W., Dmitrivieva, L. (2009). "Beyond the Usability Lab: Exploring Large Scale User Experience Research." Presented at the UX Marathon, Moscow, Russia.

Albert, W. (2009). "Challenges in Large Scale Persona Projects." Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Portland, OR.

Tullis, T., Albert, W. (2009). "Tips and Techniques for Measuring the User Experience." Presented at the ACM/SIG CHI's ACM SIG/CHI Conference on Human Factors and Computing Systems, Boston, MA.

Albert, W. (2008). "Subjective ratings of usability: Reliable or ridiculous?" Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Baltimore, MD.

Albert, W. (2007). "Looking into the Crystal Ball: The Future of Usability." Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Austin, TX.

Albert, W. (2005). "Do You Use (and Trust) Self-Reported Usability Measures?" Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Montreal.

Albert, W. (2003). "Is this what you expected? The use of expectation measures in usability testing" Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Scottsdale, AZ.

Albert, W. (2002). "Do web users really look at ads? A case study of banner ads and eye-tracking technology" Presented at the Usability Professionals Association's International Usability Professionals’ Association Annual Conference, Orlando, FL.

Service

Professional Service
Editor, Journal for Journal of Usability Studies, 2013 - Present
Reviewer, Ad Hoc Reviewer for Interacting with Computers, 2012 - Present
Editorial Review Board Member for Journal of Usability Studies, 2009 - 2013
Conference/Workshop Organizer for International Usability Professionals Association, 2003 - 2009