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Marc Lawrence Resnick

Professor, Information Design and Corporate Communication
Social Media Editor, Ergonomics in Design
Executive Chair, User Experience Day
PhD, University of Michigan, 1993
MS, University of Michigan, 1990
BS, Tufts University, 1989
Office: Lindsay Hall 31 | 781.891._3463 | mresnick@bentley.edu
Department Phone: 781.891._3463
                       


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Bio

Professor Resnick has 25 years of experience in Human Factors and Usability. He has applied HF to a variety of domains, including enterprise systems, health care information systems, consumer products, and social networks.

Teaching Interests

He loves to teach and enjoys interacting with students from a variety of domains. He has taught classes in HF, usability, ergonomics, performance management, business strategy, innovation, and entrepreneurship.

Research Interests

Professor Resnick's research has covered a wide variety of conceptual frameworks and application domains. He has held several faculty research fellowships at NASA's Kennedy Space Center. He has also conducted basic research for the National Science Foundation and applied research for large corporations and small businesses. His current interests are focused on applying gamification to persuasive and behavioral design. He is also working with the Bentley User Experience Center on several research projects on the user experience of web-based advertising.

Consulting/Practice Interests

Professor Resnick has done independent consulting in business planning, entrepreneurship, gamification, and social media marketing. He is also an active expert witness in HF, ergonomics, and performance management.

Professional Links

http://ergonomicsindesign.com/
http://humanfactors.blogspot.com/

Professional Memberships

Institute of Industial Engineers
Human Factors and Ergonomics Society

Awards and Honors

2013, Award of Merit, Human Factors and Ergonomics Society

Publications

Journal Article(s)
Resnick, M. The Global Harmonized System of Classification of Labels: Effects of Language, Culture, and Diversity. Safety Science. Forthcoming

Resnick, M. (2014). 3 Ways to Leverage Close Calls. Industrial Safety and Hygiene News. (link)

Resnick, M. (2014). Creatures of Habit: A Machine Mishap Becomes a Teachable Moment. Industrial Safety and Hygiene News. (link)

Resnick, M., Albert, W. (2014). The Impact of Advertising Location and User Task on the Emergence of Banner Ad Blindness: An Eye Tracking Study. International Journal of Human-Computer Interaction, 30 (3).

Resnick, M. (2014). Fuel for internal motors: What drives behaviors? Industrial Safety and Hygiene News (September), 86-87. (link)

Resnick, M. (2014). Gift card gamification: Game elements support inner motivation to work safely. Industrial Safety and Hygiene News (October), 60. (link)

Resnick, M. (2013). Sharing Best practices for e-learning through a web-based wiki repository. Journal of Strategic and International Studies.

Resnick, M. (2013). Random Acts of Rewarding. Industrial Safety and Hygiene News. (link)

Resnick, M. (2013). Intuition is no Substitute for Safety. Industrial Safety and Hygiene News. (link)

Resnick, M. (2013). From User Interaction to Customer Experience in Safety Software. Industrial Safety and Hygiene News, 42. (link)

Resnick, M. (2012). Eyewitness Bias. The Forum. , 28 (1), 2-3.

Resnick, M. (2012). Safety incentives: Reject cash for rewards. Industrial Safety and Hygiene. (link)

Resnick, M. (2012). Are Your Workers Blind to Safety? Industrial Safety and Hygiene. (link)

Resnick, M. (2011). Exporting Ergonomics. Industrial Safety and Hygiene News (February), 54. (link)

Peacock, B., Resnick, M. (2011). The Six ‘U’s of User-Centered Design. Ergonomics in Design, 19 (2), 25-29.

Resnick, M. (2011). Your Attention Please. Industrial Safety and Hygiene.

Resnick, M. (2011). Let's Get Personal. Industrial Safety and Hygiene News (September). (link)

Resnick, M. (2011). Competition in the Classroom. Industrial Safety and Hygiene News, December. (link)

Resnick, M. (2010). Systems solutions beat ergo shortcuts. Industrial Safety and Hygiene (February), 49. (link)

Resnick, M. (2010). Who picks the PPE?  Industrial Safety and Hygiene (March). (link)

Resnick, M. (2010). Can’t buy me safety: don’t promote gift cards for their financial value. . Industrial Safety and Hygiene (June), 50-51. (link)

Resnick, M. (2010). From the ivory tower to the workplace. Industrial Safety and Hygiene (December). (link)

Resnick, M. (2009). Safety Incentive Programs: Avoiding the Pitfalls.. Professional Safety (June), 46-47. (link)

Resnick, M., Sanchez, R. (2009). Reducing Patient Handling Injuries Through Contextual Training. Journal of Emergency Nursing, 35 (6), 504-508.

Resnick, M. (2009). Training strategies. Industrial Safety and Hygiene (August), 23. (link)

Resnick, M. (2009). Set SMART goals for incentive programs. Industrial Safety and Hygiene (September), 48-49. (link)

Resnick, M. (2009). Behavioral coaching: the third generation. Industrial Safety and Hygiene (October), 84-85. (link)

Edited Volumes
Smith Jackson, T, Resnick, M, Johnson, K. (Ed.). (2013). Cultural Ergonomics: Theory, Methods, and Applications. Sage Publications

Book Chapters
Chircu, A. M, Resnick, M, Saraswat, S. Online Intermediaries and Supply Chains. In Mansell, R. and Ang, P.-H. (Eds.), The International Encyclopedia of Digital Communication and Society, . Malden and Oxford: . Wiley-Blackwell

Resnick, M. User Centered Design. In J.B. Peacock, M. Fogleman and M.L. Resnick (Eds.), How Ergonomics Works. . Boca Raton, FL: . CRC Press

Jackson, K, Resnick, M. (2013). Human-Computer Systems. Cultural Ergonomics. Sage Publications

Resnick, M, Artis, S. (2013). Global Issues. Cultural Ergonomics. CRC Press

Resnick, M, Smith-Jackson, T. (2013). Cultural Ergonomics Implications in Forensics. Cultural Ergonomics: Theory, Methods, and Applications. Sage Publications

Smith Jackson, T, Resnick, M, Johnson, K, Artis, S. (2013). Future Directions: A Preliminary Research Agenda. Cultural Ergonomics. CRC Press

Smith-Jackson, T, Resnick, M. (2013). Methodological Issues. Cultural Ergonomics. CRC Press

Resnick, M. (2013). Future Challenges on a Global Scale. Cultural Ergonomics. CRC Press

Resnick, M, Smith-Jackson, T. (2013). Forensics. Cultural Ergonomics. CRC Press

Resnick, M, Joseph, C. (2013). Forensics Evaluation of the Workplace. 25 years of Research in Forensic Human Factors/Ergonomics. Sage Publishing

Resnick, M. (2012). Product and Process Evaluation Using the Six Us. The Laws and Rules of Ergonomics In Design.. Santa Monica, CA: . Human Factors and Ergonomics Society

Conference Proceeding(s)
Resnick, M. (2014). A web-based repository for crowdsourcing pedagogical best practices. International Teaching Learning Cooperative, Lilly Conferences on College and University Teaching and Learning.

Resnick, M. (2014). Motivating sports and fitness through customized gamification. Association for Computing Machinery, CHI 2014 Workshop on HCI in Sports.

Davis, A., Resnick, M. (2013). Predicting user perceptions of upper class and safety using biofeedback, facial expression and eye tracking metrics. Human Factors and Ergonomics Society New England Chapter, Human Factors and Ergonomics Society New England Chapter Regional Conference.

Resnick, M. (2013). Sharing Best practices for e-learning through a web-based wiki repository.. Institute of Strategic and International Studies, ISIS World 2013.

Resnick, M. (2013). What can brain science teach is about the user experience?  Universidade Federal de Juiz de Fora/Brazil, International Congress of Ergonomics, Usability and Human-computer Interaction. .

Resnick, M. (2013). Training for Team Innovation. Universidade Federal de Juiz de Fora/Brazil, International Congress of Ergonomics, Usability and Human-computer Interaction. .

Resnick, M. (2013). Establishing Thought Leadership in Financial Services. User Experience Center, Faces of Finance.

Resnick, M. (2013). Ubiquitous Computing: UX When There Is No UI. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 57th Annual Meeting.

Resnick, M., Albert, W. (2013). The impact of advertising location and user task on the emergence of banner ad blindness: an eye tracking study. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 57th Annual Meeting.

Resnick, M., Kelley, J., Rodriguez, A., Pastel, R., , . (2013). Real-time user experience methodology demonstration and comparison using a design charrette. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 57th Annual Meeting.

Resnick, M. (2013). A Digital Repository for E-Learning Strategies to Improve Learning Across a university Campus. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 57th Annual Meeting.

Resnick, M. (2012). The Effect of Affect: Understanding the Impact of Emotional Context on Emergency Room Decision Making. Human Factors and Ergonomics Society, Human Factors Forum on Healthcare.

Resnick, M. (2012). Development of an Electronic Patient Record Selection Instrument . Human Factors and Ergonomics Society, Human Factors Forum on Healthcare.

Resnick, M. (2012). Development of an Electronic Patient Record Selection Instrument. . Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 56th Annual Meeting.

Resnick, M., Elkerton, J., Beebe, R., Rodriguez, A., Kelley, J., , . (2012). User Experience and Agile Development.. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 56th Annual Meeting.

Resnick, M., Sloan, G., Nemire, K., Cohen, J., Cloutier, C. (2012). Examples of How to Present Human Factors Testimony to the Trier of Fact. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 56th Annual Meeting.

Resnick, M., Baker, A. (2011). Next Generation of Web Services. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2011). Models of Team Management for Global and Virtual Teams. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2011). Integrating Planning and Replanning Strategies to Create Agile and Resilient Processes. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2011). Challenges of applying IE tools to Public Sector Decision Making. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2011). The Next Generation of Decision Support in Health Care. Institute of Industrial Engineers, Industrial Engineering Solutions Conference.

Resnick, M. (2011). Managing Virtual Teams: Effective Strategies for Team Performance and Engagement. Institute of Industrial Engineers, Industrial Engineering Solutions Conference.

Rodriguez, A., Resnick, M. (2011). To See or Not to See: Usability Testing Without vs. With Eye-tracking Head to Head. Usability Professionals Association, Usability Professionals Association.

Resnick, M. (2011). Social Networking in Health Care Part II: Managing Trust in Peer to Peer Support Groups on Social Networks. . Usability Professionals Association, World Usability Day.

Resnick, M. (2011). Social Networking in Health Care Part I: Designing Trusted Peer to Peer Support Groups using Social Networks. Usability Professionals Association, World Usability Day.

Resnick, M., Rodriguez, A. (2010). Head to Head: Remote Usability Testing Takes on Live Usability Testing in the HFES Ultimate Fighting Challenge. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 54th Annual Meeting.

Resnick, M., Bellotti, V., Lund, A., Russell, D., Simsarian, K., Portnoy, F. (2010). Harvesting Innovation in the Industry: Prescriptions for breakthrough products. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 54th Annual Meeting.

Resnick, M., Mejia, A. (2009). The effects of emotion on color vision in high velocity human factors. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2009). Managing Team Communication in a Wired World. Institute of Industrial Engineers, Industrial Engineering Solutions Conference.

Resnick, M., Baker, A. (2009). Information Architecture in Enterprise Systems and Intranets. Institute of Industrial Engineers, Industrial Engineering Research Conference.

Resnick, M. (2009). When Performance Management Fails – Forensic Case Studies from the Front Lines. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 53rd Annual Meeting.

Resnick, M. (2009). Overcoming Bias in the Deliberations of Distributed Teams. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 53rd Annual Meeting.

Resnick, M., Baker, A. (2009). The Effect of Scent on User Recall and Navigation. Human Factors and Ergonomics Society, Human Factors and Ergonomics Society 53rd Annual Meeting.

Conference Paper(s)
Resnick, M., Shah, A., , . (2014). Pros and Cons of Gamification: A Debate Between Leading Experts. NY Technology Council, NY Tech UX Seminar.

Conference Presentations

Resnick, M. (2014). "Ambient Monitoring in the Consumer Space: Innovative Service or Corporate Big Brother?" Presented at the Bentley University's Bentley University Research Colloquium, Bentley University.

Resnick, M. (2014). "Future visions of the user experience in Education." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 58th Annual Meeting, San Diego, CA.

Resnick, M. (2014). "When eyewitnesses misremember: the delicate balance between forensic investigation and memory evidence assessment." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 58th Annual Meeting, San Diego, CA.

Resnick, M. (2014). "Engaging your employees: Fundamental motivation through gamification." Presented at the Singapore Institute of Management's Special Event - Invited Address, Singapore.

Resnick, M. (2014). "Motivating sports and fitness through customized gamification." Presented at the Association for Computing Machinery's CHI 2014 Workshop on HCI in Sports, Toronto, ON.

Resnick, M., Shah, A., . (2014). "Pros and Cons of Gamification: A Debate Between Leading Experts." Presented at the NY Technology Council's NY Tech UX Seminar, New York, NY.

Resnick, M. (2014). "A web-based repository for crowdsourcing pedagogical best practices." Presented at the International Teaching Learning Cooperative's Lilly Conferences on College and University Teaching and Learning, Chapel Hill, NC.

Resnick, M. (2013). "A Digital Repository for E-Learning Strategies to Improve Learning Across a university Campus." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Santiago, E., Resnick, M. (2013). "How to successfully execute remote online user research." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Ania, R., Resnick, M. (2013). "Placement of call to action buttons for higher website conversion and acquisition: an eye tracking study." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Resnick, M., Kelley, J., Rodriguez, A., Pastel, R., . (2013). "Real-time user experience methodology demonstration and comparison using a design charrette." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Resnick, M., Albert, W. (2013). "The impact of advertising location and user task on the emergence of banner ad blindness: an eye tracking study." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Resnick, M. (2013). "Ubiquitous Computing: UX When There Is No UI." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 57th Annual Meeting, San Diego, CA.

Resnick, M. (2013). "Establishing Thought Leadership in Financial Services." Presented at the User Experience Center's Faces of Finance, Waltham, MA.

Resnick, M. (2013). "Ethical ICT to Restore the Privacy Equilibrium." Presented at the Bentley Research Council 's Colloquium on Responsible Innovation , Waltham, MA.

Resnick, M. (2013). "Training for Team Innovation." Presented at the Universidade Federal de Juiz de Fora/Brazil's International Congress of Ergonomics, Usability and Human-computer Interaction. , Juiz de Fora, Brazil.

Resnick, M. (2013). "What can brain science teach is about the user experience?" Presented at the Universidade Federal de Juiz de Fora/Brazil's International Congress of Ergonomics, Usability and Human-computer Interaction. , Juiz de Fora, Brazil.

Resnick, M. (2013). "Sharing Best practices for e-learning through a web-based wiki repository." Presented at the Institute of Strategic and International Studies's ISIS World 2013, Key West, FL.

Davis, A., Resnick, M. (2013). "Predicting user perceptions of upper class and safety using biofeedback, facial expression and eye tracking metrics." Presented at the Human Factors and Ergonomics Society New England Chapter's Human Factors and Ergonomics Society New England Chapter Regional Conference, Cambridge, MA.

Resnick, M., Sloan, G., Nemire, K., Cohen, J., Cloutier, C. (2012). "Examples of How to Present Human Factors Testimony to the Trier of Fact." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 56th Annual Meeting, Boston, MA.

Resnick, M., Elkerton, J., Beebe, R., Rodriguez, A., Kelley, J., . (2012). "User Experience and Agile Development." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 56th Annual Meeting, Boston, MA.

Resnick, M. (2012). "Development of an Electronic Patient Record Selection Instrument." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 56th Annual Meeting, Boston, MA.

Resnick, M. (2012). "Behavioral Science is Relative." Presented at the Singapore Institute of Management University's Invited Seminar, Singapore.

Resnick, M. (2012). "What Can Brain Science Teach Us About User Experience?" Presented at the New York Technology Council's UX Design Success, New York, NY.

Resnick, M. (2012). "Development of an Electronic Patient Record Selection Instrument." Presented at the Human Factors and Ergonomics Society's Human Factors Forum on Healthcare, Baltimore, MD.

Resnick, M. (2012). "The Effect of Affect: Understanding the Impact of Emotional Context on Emergency Room Decision Making." Presented at the Human Factors and Ergonomics Society's Human Factors Forum on Healthcare, Baltimore, MD.

Resnick, M. (2011). "Keynote Address." Presented at the Institute of industrial Engineers's 2011 IIE Regional Conference, Boston, MA.

Resnick, M. (2011). "Social Networking in Health Care Part I: Designing Trusted Peer to Peer Support Groups using Social Networks." Presented at the Usability Professionals Association's World Usability Day.

Resnick, M. (2011). "Social Networking in Health Care Part II: Managing Trust in Peer to Peer Support Groups on Social Networks." Presented at the Usability Professionals Association's World Usability Day.

Rodriguez, A., Resnick, M. (2011). "To See or Not to See: Usability Testing Without vs. With Eye-tracking Head to Head." Presented at the Usability Professionals Association's Usability Professionals Association, Atlanta GA.

Resnick, M. (2011). "Managing Virtual Teams: Effective Strategies for Team Performance and Engagement." Presented at the Institute of Industrial Engineers's Industrial Engineering Solutions Conference, Atlanta GA.

Resnick, M. (2011). "The Next Generation of Decision Support in Health Care." Presented at the Institute of Industrial Engineers's Industrial Engineering Solutions Conference, Atlanta GA.

Resnick, M. (2011). "Challenges of applying IE tools to Public Sector Decision Making." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference, Atlanta GA.

Resnick, M. (2011). "Integrating Planning and Replanning Strategies to Create Agile and Resilient Processes." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference.

Resnick, M. (2011). "Models of Team Management for Global and Virtual Teams." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference.

Resnick, M., Baker, A. (2011). "Next Generation of Web Services." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference.

Resnick, M., Bellotti, V., Lund, A., Russell, D., Simsarian, K., Portnoy, F. (2010). "Harvesting Innovation in the Industry: Prescriptions for breakthrough products." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 54th Annual Meeting, San Francisco.

Resnick, M., Rodriguez, A. (2010). "Head to Head: Remote Usability Testing Takes on Live Usability Testing in the HFES Ultimate Fighting Challenge." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 54th Annual Meeting.

Resnick, M., Baker, A. (2009). "The Effect of Scent on User Recall and Navigation." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 53rd Annual Meeting.

Resnick, M. (2009). "Overcoming Bias in the Deliberations of Distributed Teams." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 53rd Annual Meeting.

Resnick, M. (2009). "When Performance Management Fails – Forensic Case Studies from the Front Lines." Presented at the Human Factors and Ergonomics Society's Human Factors and Ergonomics Society 53rd Annual Meeting.

Resnick, M., Baker, A. (2009). "Information Architecture in Enterprise Systems and Intranets." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference.

Resnick, M., Mejia, A. (2009). "The effects of emotion on color vision in high velocity human factors." Presented at the Institute of Industrial Engineers's Industrial Engineering Research Conference.

Resnick, M. (2009). "Managing Team Communication in a Wired World." Presented at the Institute of Industrial Engineers's Industrial Engineering Solutions Conference.

Service

Department Service
Committee Member for Tenure and promotion, 2014 - Present
Independent work on behalf of the department - 2011

University Service
Student Organization Advisor for First Year Student Advisor, 2014 - Present
Social Media Advisor for Service Learning Center, 2011
Committee Member for Faculty Evaluation Procedures Committee, 2010 - 2014
Task Force Member for Social Action Task Force, 2010 - 2011

Professional Service
Social Media Editor for Human Factors and Ergonomics Society, 2013
Committee Member for Human Factors and Ergonomics Society, 2011 - Present
Committee Chair for Human Factors and Ergonomics Society, 2010 - Present
Committee Member for Human Factors and Ergonomics Society, 2010 - Present
External Program Examiner for Singapore Institute of Management University, 2010
Conference/Workshop Organizer for Human Factors in Health Care Symposium, 2010 - Present
Editor, Book for Cultural Ergonomics, 2009 - Present
Editor (Associate), Journal for Human Factors and Ergonomics Society, 2005 - Present
Conference/Workshop Organizer for Human Factors and Ergonomics Society, 2002 - Present
Conference/Workshop Organizer for Internet Technical Group, 2001 - Present
Reviewer, Conference Paper for Human Factors and Ergonomics Society, 1998 - Present
Expert Witness for , 1997
Reviewer, Conference Paper for Institute of Industrial Engineers, 1997 - Present
Chairperson for UX Day Conference, 2011 - 2014
Conference/Workshop Organizer for User Experience Day, 2011 - 2013
Conference/Workshop Organizer for Singapore Institute of Management, 2013 - 2013
Executive Council for Human Factors and Ergonomics Society, 2009 - 2012
Officer, Secretary for Institute of Industrial Engineers, 2001 - 2012
Conference/Workshop Organizer for Forensic Professional Group, 2011 - 2011
Conference/Workshop Organizer for Human Factors and Ergonomics Society, 2010 - 2010
Conference/Workshop Organizer for Forensic Professional Group, 2010 - 2010
Conference/Workshop Organizer for Forensic Professional Group, 2009 - 2009
Conference/Workshop Organizer for Forensic Professional Group, 2008 - 2008

Public Service
Friendly Visitor Volunteer for Jewish Community and Family Services, 2011
Family Table Volunteer for Jewish Community and Family Services, 2011