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Monica J Garfield

Associate Professor, Computer Information Systems
International Coordinator, Addis Ababa University, PhD program, Information Systems
Ph.D., University of Georgia-Athens, 1999
MBA, Boston University, 1992
MS, Boston University, 1992
BA, Vassar College, 1989
Office: Smith Technology Center 409 | 781.891._2910 | mgarfield@bentley.edu
                       


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Bio

Teaching primarily focuses on database and database design. Research interests include the use of IT to enhance creativity, knowledge creation, team conflict, and the impact of IS on teams processes. Published articles in such journals as Information Systems Research, Journal of Management Information Systems, Communications of the ACM and Database. Previously taught at the University of South Florida.

Teaching Interests

Database; Strategic Information Systems

Research Interests

Creativity; Team work and team formation; Knowledge Creation; Telemedicine; Cross-Cultural work

Consulting/Practice Interests

Creativity; Team work and team formation; Cross-Cultural work

Professional Links

http://cis.bentley.edu/mgarfield/

Professional Memberships

The Association for Information Systems

Awards and Honors

2013, 2013 Best Social Informatics Paper Award , American Society for Information Science & Technology
2012, Cooper Award, North Americann Case Research Association
2011, 2011, Best Health Care Case Published, Case Research Journal
2011, Conference Best Paper, NACRA
2010, 2010, Volunteer Spotlight, The Association for Information Systems - AIS
2009, 2009, NACRA Research Grant
2009, Best Paper Bled Conference
2006, Bentley Outstanding Scholarly Contribution Award
2004, Best paper in Healthcare Track at Hawaii International Conference on System Sciences, Big Island, Hawaii
2004, Organizational Communication and Information Systems (OCIS), Academy of Managment, Best Published Paper Award
1997, International Conference on Information Systems (ICIS), Doctoral Consortium

Publications

Journal Article(s)
LeRouge, C., Garfield, M., Alan, H., , . (2014). Patient perspectives of telemedicine quality.. Patient Prefer Adherence (9), 25-40.

Garfield, M. J., Dennis, A. R. (2013). Towards an Integrated Model of Group Development: Disruption of Routines by Technology-Induced Chang. Journal of Management Information Systems, 29 (3), 43-86.

Assefa, T., Garfield, M. J., Meshesha, M. (2013). Barriers of Knowledge Sharing among Employees: the Case of Commercial Bank of Ethiopia (CBE). Journal of Information and Knowledge Management, 12 (2).

LeRouge, C., Garfield, M. J., , . (2013). Crossing the Telemedicine Chasm: Have the U.S. Barriers to Widespread Adoption of Telemedicine Been Significantly Reduced? International Journal of Environmental Research and Public Health, 10, 6472-6484.

Gogan, J. L., Garfield, M. J. (2012). A Telemedicine Opportunity or Distraction? Case Research Journal, 32 (2). (link)

LeRouge, C., Garfield, M. J., Collins, R. W. (2012). Telemedicine: Technology mediated service relationship, encounter, or something else? International Journal of Medical Informatics, 81, 622-636 .

Gogan, J. L., Baxter, R. J., Garfield, M. J., Usoff, C. A. (2011). Pilot-Testing an Interorganizational System to Reveal Relational Feasibility Issues. Engineering Management Journal, 23 (2).

Cohen, C. F., Birkin, S. J., Cohen, M. E., Garfield, M. J., Webb, H. W. (2006). Managing Conflict During An Organizational Acquisition. Conflict Resolution Quarterly, 23 (3), 317-331.

Suleiman, J., Garfield, M. J. (2006). Conceptual Data Modeling in the Introductory Database Course: Is it Time for UML? Journal of Information Systems Education, 17 (1), 93-100. (link)

LeRouge, C., Garfield, M. J., Hevner, A. (2005). Managing High-Tech/ High-Touch Service Encounters: Provider Perspectives of Telemedicine Encounter Quality. International Journal of Healthcare Technology and Management, 6 (4-6).

Garfield, M. J. (2005). Acceptance of Ubiquitous Computing. Information Systems Management, 22 (4), p24-31.

Vician, C., Garfield, M. J., Hoffer, J., Prescott, M., Rollier, B., Strong, D. M. (2004). The AMCIS 2003 Panels of IS Education-II: The Chicken and the Egg Debate: Positioning Database Content in the Information Systems Curriculum. Communications of the AIS, 14 (7).

Cohen, C., Birkin, S. J., Garfield, M. J., Webb, H. W. (2004). Managing Conflict in Software Testing: Lessons From the Field. Communications of the ACM, Jan.

Garfield, M. J., Kamis, A., LeRouge, C. (2004). Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine. Communications of the AIS, 14 (28).

Garfield, M. J., Trumble, R., Siplin, C., Lu, H. (2003). The Human Resources Management of Technical People: America and Japan. International HR Journal, summer.

Dennis, A. R., Garfield, M. J. (2003). The Adoption and Use of GSS in Project Teams: Towards More Participative Processes and Outcomes. MIS Quarterly, 27 (2), 289.

Garfield, M. J., , . (2003). Four Case Studies in State Telemedicine Initiatives. Telemedicine Journal and e-Health, 9 (2), 197.

Hevner, A. R., Collins, R. W., Garfield, M. J. (2002). Product and Project Challenges in Electronic Commerce Software Development. Database.

Garfield, M. J., Taylor, N., Dennis, A. R., Satzinger, J. (2001). Modifying Paradigms:Individual Differences, Creativity Techniques and Exposure to Ideas in Group Idea Generation. Information Systems Research, 12 (3), 322-333.

Satzinger, J., Garfield, M. J., Nagasundaram, M. (1999). The Creative Process: The Effects of Group Memory on Individual Idea Generation. Journal of Management Information Systems, 15 (4), 143-160.

Trumble, R., Tudor, T., L.A, F., Garfield, M. J. (1998). Higher Education Curricula: Investigating the Framework of an Expert Systems Model. Educational Research Quarterly, 21 (4), 47-60.

Garfield, M. J., Watson, R. (1998). Differences in National Information Infrastructures: the Reflection of National Cultures. Journal of Strategic Information Systems, 9, 313-337.

Dennis, A. R., Valacich, J., Carte, T., Garfield, M. J., Haley, B., Aronson, J. (1997). The Effectiveness of Multiple Dialogs in Electronic Brainstorming. Information Systems Research, 8 (2), 196-211.

Garfield, M. J., McKeown, P. (1997). Security Issues on the Internet: Securing a Corporate Network from Unwanted Guests. Information Systems Management, 14 (1), 41-46.

Book Chapters
Dennis, A, Garfield, M. J, Topi, H, Valacich, J. Conducting Experimental Research In HCI: From Topic Selection To Publication. In Galletta, Dennis, Zhang, Ping (Eds.), . Armonk, NY: . M. E. Sharpe, Inc

Garfield, M. J. (2008). Creativity Support Systems.  (pp. 745-758). Heidelberg: . Springer

Carte, T, Chidambaram, L, Garfield, M. J, Hicks, L, Cole, C. (2006). Group Creativity and Collaborative Technologies: Understanding the Role of Visual Anonymity ***** Note this is the same paper that was presented at CRIWG.  (pp. 12-21). Heidelberg: . Springer Berlin

Dennis, A. R, Garfield, M. J, Topi, H, Valacich, J. S. (2006). Conducting Experimental Research in HCI: From Topic Selection to Publication. In Dennis Galletta, Ping Zhang (Eds.),  (pp. 403-423). Armonk, NY: . M.E. Sharpe

Richard, W, McKeown, P, Garfield, M. J. (1997). Topologies for Electronic Cooperation. In Lehner, F, Dustdar, S (Eds.),  (pp. 1-11). Germany: . Deutscher Universit�ts Verlag

Conference Proceeding(s)
Yigzaw, M., Boudreau, M., Garfield, M. J., Libsie, M. (2013). Indigenous Techniques of Knowledge Creation in Qinea Schools of Ethiopian. , HICSS-46.

Getachew Hailemariam, G., Garfield, M. J., Kebede, A. A., Musa, P. (2013). Stakeholders Analysis of Ethiopian Telemedicine Projects, the case of Black Lion Hospital, Addis Ababa, Ethiopia,. , AMCIS 2013.

Hailemariam, G., Garfield, M. J., Kebede, A., Musa, P. (2013). In search of Insights for Institutionalization of Telemedicine in the Health Care System in Ethiopia. , AMCIS 2013.

Semeon , G., Garfield, M. J., Meshesha, M., David, D. (2013). Conceptualizing the Impact of Social Capital on Knowledge Creation: Mediating Roles of Socialization and Externalization in a Multi-Stakeholder Agricultural Innovation Platform. , AMCIS 2013.

Gogan, J. L., Karra, S., Garfield, M. J. (2012). We did not use telemedicine that time: Can critical incidents analysis explain post-adoption telemedicine non-use? , Academy of Management Best Papers Proceedings.

Assefa, T., Garfield, M. J., Meshesha, M., , . (2012). The Impact of Organization Culture on Knowledge Sharing Among Employees in Commercial Bank of Ethiopia (CBE) . , ECKM 2012.

Assefa, T., Garfield, M. J., Meshesha, M., , . (2012). Barriers of Knowledge Sharing among Employees: the Case of Commercial Bank of Ethiopia (CBE). , ACM MEDES 2012.

Gogan, J. L., Garfield, M. J. (2011). Partners TeleStroke: Deploying resources to save lives. European Conference on Information Systems, ECIS.

Gogan, J. L., Baxter, R. J., Garfield, M. J., Usoff, C. A. (2010). Assessing Relational Feasibility in Two Pilot Test Projects of IT-Enabled Collaboration in Emergency Health Care. , Hawaii International Conference on System Sciences (HICSS).

Gogan, J. L., Garfield, M. J. (2010). Clinicians' Emotions and Telestroke Use. , Americas Conference on Information Systems (AMCIS).

Gogan, J. L., Baxter, R. J., Garfield, M. J. (2010). Emotional aspects of telemedicine use during pediatric critical care consultations. , International Conference on Information Systems (ICIS).

Gogan, J. L., Baxter, R. J., Garfield, M. J., Usoff, C. A. (2009). Assessing relational feasibility in two pilot test projects of IT-enabled collaboration in health care. , HICSS.

Gogan, J. L., Garfield, M. J., Baxter, R. J. (2009). The 'fear factor' in critical care tele-pediatrics. , European Conference on Information Systems (ECIS).

Gogan, J. L., Baxter, R. J., Garfield, M. J. (2009). Seeing the Patient's Eyes: System Trust in Telemedicine. , 22nd Bled eConference.

Gogan, J. L., Garfield, M. J., Robbert, M. (2007). Confidence in crises: Time-pressed inter-organizational information sharing. , AMCIS (Americas Conference on Information Systems).

Conference Presentations

Mengesha, G., Garfield, M. J., Kebede, A. (2014). "Determinants of e-Health Adoption, Use and Routnization in the Health Facilities of Low Income countries: the case of telemedicine in Ethiopia." Presented at the Maryland Health Information Technology's H3IT 2014, Washington, DC.

Mengesha, G., Kebede, A., Garfield, M. J., Musa, P., . (2014). "Preliminary Assessment of Ethiopian Physicians Taste for Telemedicine: The Case of Black Lion Hospital, Addis Ababa, Ethiopia." Presented at the AIS's ECIS 2014, Tel Aviv, Israel.

Assefa, T., Garfield, M. J., Meshesha, M. (2014). "Proposing a Knowledge Management System (KMS) Architecture to Promote Knowledge Sharing Among Employees." Presented at the AIS's ECIS 2014, Tel Aviv, Israel.

Garfield, M. J., Olbrich, S., Ariav, G., Etzion, O., Alpar, P., . (2014). "The Impact of Big Data on the Epistemological Discourse in Information Systems Research." Presented at the AIS's ECIS 2014, Tel Aviv, Israel.

Semeon , G., Garfield, M. J., Meshesha, M., David, D. (2013). "Conceptualizing the Impact of Social Capital on Knowledge Creation: Mediating Roles of Socialization and Externalization in a Multi-Stakeholder Agricultural Innovation Platform." Presented at the AMCIS 2013, Chicago, Illinois.

Hailemariam, G., Garfield, M. J., Kebede, A., Musa, P. (2013). "In search of Insights for Institutionalization of Telemedicine in the Health Care System in Ethiopia." Presented at the AMCIS 2013, Chicago, Illinois.

Getachew Hailemariam, G., Garfield, M. J., Kebede, A. A., Musa, P. (2013). "Stakeholders Analysis of Ethiopian Telemedicine Projects, the case of Black Lion Hospital, Addis Ababa, Ethiopia,." Presented at the AMCIS 2013, Chicago, Illinois.

Yigzaw, M., Boudreau, M., Garfield, M. J., Libsie, M. (2013). "Indigenous Techniques of Knowledge Creation in Qinea Schools of Ethiopian." Presented at the HICSS-46, Maui, HI.

Assefa, T., Garfield, M. J., Meshesha, M., . (2012). "Barriers of Knowledge Sharing among Employees: the Case of Commercial Bank of Ethiopia (CBE)." Presented at the ACM MEDES 2012, Addis Ababa, Ethiopia.

Assefa, T., Garfield, M. J., Meshesha, M., . (2012). "The Impact of Organization Culture on Knowledge Sharing Among Employees in Commercial Bank of Ethiopia (CBE)." Presented at the ECKM 2012, Universidad Politécnica de Cartagena, Spain.

Gogan, J. L., Garfield, M. J. (2011). "A telemedicine opportunity or distraction?" Presented at the North American Case Research Association's NACRA 2011, San Antonio, TX.

Baxter, R. J., Gogan, J. L., Garfield, M. J. (2010). "Emotions and Information Technology Use: Three Telemedicine Cases." Presented at the North American Case Research Association's NACRA 2010 Annual Meeting , Gatlinburg, TN.

Workineh, M., Garfield, M. J., . (2010). "Exploring Indigenous Techniques Of Knowledge Creation In Ethiopia." Presented at the European Conference on Information Systems (ECIS), Pretoria, South Africa.

Druffel, K., Garfield, M. J. (2010). "Standardization and KM: Evaluating Knowledge Quality." Presented at the OLKC's European Conference on Organizational Knowledge, Learning, and Capabilities , Boston, MA.

Garfield, M. J., Gogan, J. L., Baxter, R. J. (2009). "Business Models in Telemedicine." Presented at the Global Information Technology Management Association (GITMA), Mexico City, Mexico.

Gogan, J. L., Baxter, R. J., Garfield, M. J. (2009). "Seeing the Patient's Eyes: System Trust in Telemedicine." Presented at the 22nd Bled eConference, Bled, Slovenia.

Gogan, J. L., Garfield, M. J., Baxter, R. J. (2009). "The 'fear factor' in critical care tele-pediatrics." Presented at the European Conference on Information Systems (ECIS), Verona, Italy.

Gogan, J. L., Baxter, R. J., Garfield, M. J., Usoff, C. A. (2009). "Assessing relational feasibility in two pilot test projects of IT-enabled collaboration in health care." Presented at the HICSS, Kauii, Hawaii.

Gogan, J. L., Garfield, M. J., Robbert, M. (2007). "Confidence in crises: Time-pressed inter-organizational information sharing." Presented at the AMCIS (Americas Conference on Information Systems), Keystone, Colorado.

Carte, T., Chidambaram, L., Lim, Y., Garfield, M. J. (2007). "Group Diversity and Creativity: Does Anonymity Matter?" Presented at the ICIS 2007, Montreal, Canada.

Carte, T., Chidambaram, L., Garfield, M. J., Hicks, L., Cole, C. (2006). "Group Creativity and Collaborative Technologies: Understanding the Role of Visual Anonymity." Presented at the CRIWG 2006, Medina del Campo, Spain.

Garfield, M. J., Kamis, A., LeRouge, C., Gratz, D. (2005). "Effective Champion Networks in Interorganizational Telemedicine Programs." Presented at the American TelemedicineAssociation 2005, Tenth Annual Meeting and Exposition, Denver, CO.

Cohen, C. F., Birkin, S. J., Cohen, M. E., Garfield, M. J., Webb, H. W. (2004). "CONFLICT DURING ORGANIZATIONAL CHANGE: ACQUISITION OF A SOFTWARE DEVELOPMENT FIRM." Presented at the 10th International Conference on Industry, Engineering, and Management Systems, Cocoa Beach, FL.

LeRouge, C., Garfield, M. J., Hevner, A. R., Collins, R. (2004). "Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality." Presented at the AMCIS, New York City.

Trumble, E. R., Trumble, R. R., Garfield, M. J. (2004). "MEDICO-ECONOMIC REALITIES IN A CHANGING MARKETPLACE." Presented at the American Association of Neurological Surgeons, Orlando, FL.

LeRouge, C., Hevner, A., Collins, R., Garfield, M. J., Law, D. (2004). "Social and Technical Quality Attributes in a Telemedicine Encounter: Contrasting Perspectives." Presented at the American Telemedicine Association 2004, Ninth Annual Meeting and Exposition, Tampa, FL.

LeRouge, C., Hevner, A., Collins, R., Garfield, M. J. (2004). "Telemedicine Encounter Quality: Comparing Patient and Provider Perspectives of a Socio-Technical System." Presented at the HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, Big Island, Hawaii.

Garfield, M. J., Gogan, J. L. (2003). "Vertical & horizontal information flows: the case of SARS."

LeRouge, C., Law, D., Garfield, M. J., Hevner, A., Gratz, D. (2002). "Telemedicine Encounter Quality: A Tale Perspectives." Presented at the American Telemedicine Association Conference, Los Angeles, California.

Lynch, A., Garfield, M. J. (2002). "Improving Audit Teams' Ability to Uncover Fraud: A Study in Enhancing Teams' Creative Output." Presented at the DSI, San Diego, CA.

Birkin, S. J., Cohen, C. F., Garfield, M. J., Webb, H. W. (2002). "The Impact of Organizational and Group Factors on Software Testing Outcomes." Presented at the DSI, San Diego, CA.

LeRouge, C., Garfield, M. J., Hevner, A. (2002). "Quality Attributes in Telemedicine Video Conferencing." Presented at the HICCS, Hawaii.

Birkin, S., Cohen, C., Garfield, M. J., Webb, H., . (2002). "Causes and Consequences of Conflict in Software Testing." Presented at the the Global Business and Technology Association 2002 International Conference , Rome, Italy.

Garfield, M. J., Webb, H. (2001). "Software Testing Engineers - Identity of Self and Defining Their In-Group and Out-Group." Presented at the IFIP 8.2, New Orleans, LA.

Garfield, M. J. (2000). "Critical Success Factors for State Telemedicine Policy." Presented at the AMCIS, Long Beach, CA.

Garfield, M. J., Satzinger, J., Taylor, N., Dennis, A. (1997). "The Creative Road: The Impact of the Person, Process and Feedback on Idea Generation." Presented at the Americas Conference on Information Systems, Indianapolis, IN.

Carte, T., Garfield, M. J., Clawson, V., Bostrom, R. (1996). "Characteristics of Effective GSS Facilitators." Presented at the Americas Conference on Information Systems, Phoenix, AZ.

Satzinger, J., Garfield, M. J., Nagasundaram, M. (1996). "Impact of Feedback on Individual Creativity"." Presented at the Americas Conference on Information Systems, Phoenix, AZ.

Service

Department Service
Committee Chair for Recruiting Committee, 2013 - Present
Committee Member for P&T, 2010 - Present
Committee Member for Research Committee, 2006 - Present
Committee Chair for Marketing, 2008 - 2013
Committee Member for Freshman IT experience, 2011 - 2012

University Service
Committee Member for Day MBA Program Committee, 2008 - Present
participant in EQUIS documentation efforts for EQUIS documentation, 2010 - 2011
Student Organization Advisor for ONE, 2009 - 2011
Valente Center requires all grant recipients to find a reviewer for their work and present their review to the comittee. I reviewed Scott Boss's work. for Reviewer for Valente Center Grant Recipient , 2010 - 2010
Committee Member for Emerging Leaders Task Force - Year 2, 2010 - 2010
Committee Member for Assurance of Learning, 2009 - 2010
Committee Member for Emerging Leaders Task Force - Year 1, 2010 - 2010

Professional Service
Reviewer, Journal Article for Engineering Management Journal - Present
Chairperson for MIS Camp for AMCIS 2017, 2013 - Present
International Coordinator for Addis Ababa University, 2013
Reviewer, Journal Article for Healthcare Journal, 2013 - Present
Editor (Associate), Journal for Health Systems , 2011 - Present
Reviewer, Conference Paper for HICCS, 2011 - Present
Reviewer, Conference Paper for ICIS, 2011 - Present
Reviewer, Conference Paper for AMCIS , 2011 - Present
Reviewer, Journal Article for Information Systems Research Journal, 2010 - Present
Reviewer, Journal Article for Journal of the AIS, 2010 - Present
Invited Lecture/Presentation for Addis Ababa University, 2009 - Present
Reviewer, Journal Article for JMIS, 2009 - Present
Editor (Associate), Journal for E-Service Journal, 2002 - Present
2015 ICIS Doctorial Consortium faculty mentor for ICIS, 2014 - 2015
Reviewer, Journal Article for ACM: Transactions on MIS Journal, 2012 - 2012
External reviewer for a Tenure Case for External reviewer for tenure case - 2012
Editor (Associate), Journal for International Journal of Healthcare Information Systems and Informatics (IJHISI) Special Issue, 2010 - 2011
Reviewer, Journal Article for Transaction on MIS, 2011 - 2011
Reviewer, Journal Article for MIS Quarterly, 2011 - 2011
Reviewer, Journal Article for Journal of Strategic Information Systems, 2011 - 2011
Editor (Associate), Journal for International Journal of Healthcare Information Systems and Informatics (IJHISI), 2010 - 2011
Reviewer, Journal Article for Decision Support Systems Journal, 2010 - 2010
Reviewer, Conference Paper for HICCS , 2010 - 2010
Reviewer, Journal Article for Information Systems Management Journal, 2010 - 2010
Reviewer, Journal Article for Journal of Strategic Information Systems, 2010 - 2010
Editor (Associate), Conference for ICIS: Track 6: Human Behavior and IT, 2010 - 2010

Public Service
Committee Member for Wellesley High school, 2011 - Present
Committee Member for National Charity League, 2010 - Present
Committee Member for Wellesley Cotillion, 2014 - 2014
Committee Member for Wellesley Hills Congregation Church, Christian Education , 2009 - 2012
Committee Member for Wellesley Middle School - Hospitality Committee, 2010 - 2011
Coach for Wellesley Youth Lacrosse, 2008 - 2011
Committee Member for Wellesley Youth Football Auction , 2010 - 2010
Committee Member for Wellesley Middle School - Food Drive, 2010 - 2010