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Mary J. Culnan

Professor Emeritus, Information and Process Management
Slade Professor of Management and Information Technology
A.B., College of Wooster
M.S., Florida State University
Office: Smith Technology Center 322 | 781.891._2773 |

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Current research interests include information privacy and security, and social media. Publications include the MIS Quarterly, Journal of Public Policy and Marketing, Journal of Interactive Marketing, Journal of Social Issues, The Information Society, MIS Quarterly Executive, Management Science and Organization Science. She served as a Commissioner on the President's Commission on Critical Infrastructure Protection and the FTC Advisory Committee on Access and Security. Business Week's e-biz Web site profiled her as a "Mover & Shaker" in 1999. Currently, she serves as a member of the GAO Executive Committee on Information Management and Technology and the Advisory Board to the Future of Privacy Forum. Prior to joining the faculty at Bentley, she held faculty positions at Georgetown University, American University, University of California - Berkeley, and the University of Virginia.

Teaching Interests

Information Privacy; Social & Organizational Impacts of IT; Social Media

Research Interests

Information Privacy; Online Communities; Enterprise Use of Social Media; IT & Public Policy; Social & Organizational Impacts of IT

Consulting/Practice Interests

Information Privacy; Privacy & Public Policy; Implementation of Social Media

Professional Memberships

Association for Information Systems (AIS)
Intl Association of Privacy Professionals (IAPP)

Awards and Honors

2011, The Award for Excellence in Scholarship, Bentley University


Journal Articles
Milne, G. R., Culnan, M. J. Strategies for Reducing Online Privacy Risks: Why Consumers Read [or Don't Read] Online Privacy Notices. Journal of Interactive Marketing, 18 (3), 15-29. Forthcoming

Gillon, K., Branz, L., Culnan, M. J., Dhillon, G., HOdgkinson, R. (2011). Information Security and Privacy: Rethinking Governance Models. Communications of the AIS, 28 (1), Article 33. (link)

Fedorowicz, J., Gogan, J. L., Culnan, M. J. (2010). Barriers to Interorganizational Information Sharing in e-Government: A Stakeholder Analysis. The Information Society, 26 (5), 315-329. (link)

Culnan, M. J., McHugh, P. J., Zubillaga, J. I. (2010). How Large U.S. Companies Can Use Twitter and Other Social Media to Gain Business Value. MIS Quarterly Executive, 9 (4), 243-259. (link)

Culnan, M. J., Carlin, T. J. (2009). Online Privacy Practices in Higher Education: Making the Grade? Communications of the ACM, 52 (3), 126-130.

Culnan, M. J. (2009). If You Build It, Will They Come? Gaining Business Value from Social Networking Cutter Benchmark Review, 9 (5), 5-11.

Culnan, M. J., Clark, C. (2009). How Ethics Can Enhance Organizational Privacy: Lessons from the ChoicePoint and TJX Data Breaches. MIS Quarterly, 33 (4), 673-687. (link)

Culnan, M. J., Foxman, E. R., Ray, A. W. (2008). Why IT Executives Should Help Employees Secure Their Home Computers. MIS Quarterly Executive, 7 (March 2008) (1), 49-56. (link)

Culnan, M. J. (2006). Privacy in Search of Governance. Cutter Benchmark Review.

Culnan, M. J. (2006). Does Higher Education Make the Grade for Online Privacy? TRUSTe Advocate, 10 (No. 5, Summer 2006), 1-2. (link)

Milne, G. R., Culnan, M. J., Greene, H. (2006). A Longitudinal Assessment of Online Privacy Notice Readability. Journal of Public Policy and Marketing, 25 (2 (Fall)), 238-249.

Chan, Y., Culnan, M. J., Greenaway, K., Laden, G., Levin, T., Smith, H. J. (2005). Information Privacy: Management, Marketplace and Legal Challenges. Communications of the AIS, 16, 270-298. (link)

Culnan, M. J. (2005). Giant Food and Elensys: Looking Out for Customers or Gross Privacy Invasion (Case Study). Communications of the AIS, 16, 317-328. (link)

Culnan, M. J. (2005). Bentley Survey Shows Customers Care About Security - But Don't Know How to Implement It. TRUSTe Advocate, 9 (1). (link)

Culnan, M. J., Bies, R. J. (2003). Consumer Privacy: Balancing Economic & Justice Considerations. Journal of Social Issues, 59 (2), 323-342.

Milne, G. R., Culnan, M. J. (2002). A Longitudinal Analysis of the Privacy Web Sweep Data: Using Marketing Research to Inform Public Policy. The Information Society, 18 (5), 345-359.

Culnan, M. J. (2000). Protecting Privacy Online: Is Self-Regulation Working? Journal of Public Policy and Marketing, 19 (1).

Culnan, M. J., Armstrong, P. K. (1999). Information Privacy, Procedural Fairness and Impersonal Trust: An Empirical Investigation. Organization Science, 10 (1), 104-115.

Book Chapters
Culnan, M. J. (2011). Social Perspectives on Information Privacy. In Tilbor, Henk C.A. and Jajodia, Sushil (Eds.), Encyclopedia of Cryptography & Security (2nd Edition ed.). Springer

Culnan, M. J. (2008). Online Communities: Infrastructure, Relational Cohesion and Sustainability. In Elliott, Margaret S; Kraemer, Kenneth L (Eds.), Computerization Movements and Technology Diffusion: From Mainframes to Ubiquitous Computing. Medford, NJ: . Information Today

Culnan, M. J. (2007). Privacy Notices. In Staples, William G (Eds.), Encyclopedia of Privacy (pp. 427-429). Westport, CT: . Greenwood Publishing Group

Culnan, M. J. (2007). Opt Out vs. Opt In. In Staples, William G (Eds.), Encyclopedia of Privacy (pp. 363-364). Westport, CT: . Greenwood Publishing Group

Culnan, M. J. (2003). How Privacy Notices Promote Informed Consumer Choice. In Bruening, Paula J (Eds.),  (pp. 12-16). Washington, DC: . Center for Democracy & Technology (link)

Culnan, M. J. (2003). Consumer Privacy, Technology and Policy. In George, Joey F (Eds.),  (pp. 171-183). Englewood Cliffs: . Prentice Hall

Mason, R. O, Culnan, M. J. (2001). Privacy in the Age of the Internet. In Dickson, G, DeSanctis, G (Eds.), . Englewood Cliffs: . Prentice Hall

Culnan, M. J, Bies, R. J. (1999). Managing Privacy Concerns Strategically: The Implications of Fair Information Practices for Marketing in the 21st Century. In Bennett, Colin J, Grant, Rebecca (Eds.),  (pp. 149-167). Toronto, Canada: . University of Toronto Press

Culnan, M. J. Teaching note accompanies "Giant Food & Elensys: Looking Out for Customers or Gross Privacy Invasion". Written for: Piccoli, G., Introduction to MIS.

Culnan, M. J. (2011). Accountability as the Basis for Regulating Privacy: Can Information Security Regulatiions Inform Privacy Policy?. Future of Privacy Forum, 2 (link)

Hastak, M, Culnan, M. J. (2010). Online Behavioral Advertising "Icon" Study: Summary of Key Results . Future of Privacy Forum (link)

Conference Proceedings and Presentations

Culnan, M. J. (2011). "Accountability as the Basis for Regulating Privacy:." Presented at the Berkeley Law School & George Washington U Law School's Privacy Law Scholars Conference, Berkeley, CA.

Culnan, M. J. (2010). Panel: Information Security and Privacy: Rethinking Governance Models. Presented at the AIS's ICIS 2010, St. Louis, Mo..

Culnan, M. J. (2010).

Culnan, M. J. (2009). "Is There Anybody Alive Out There? The Structure of a Springsteen Online Fan Community Based on Member Posting Behavior" Presented at the Glory Days Bruce Springsteen Symposium, Monmouth University, New Jersey.

Culnan, M. J., McHugh, P., Zubillaga, J. (2009). "The Social Face of the Fortune 500: How America's Largest Firms Use Web 2.0 Applications to Communicate with their Customers." Presented at the Pre-ICIS Sim Academic Workshop 2009, Phoenix, AZ.

Gogan, J. L., Fedorowicz, J., Culnan, M. J. (2008). Is there gold in California data mines?. Presented at the AMCIS (Americas Conference on Information Systems), Tornto, Canada.

Gallant, L. M., Culnan, M. J., McLoughlin, P. (2007). "Why People e-File (or don't e-File) Their Taxes." Presented at the Hawaii International Conference on Systems Sciences, Kona, Hawaii.

Ray, A. W., Culnan, M. J., Foxman, E. R. (2006). "Influences on Home Computer Security Intentions and Behavior." Presented at the 2006 AIS Mid-Year Conference, Phoenix, Arizona.

Milne, G. R., Cromer, C. T., Culnan, M. J. (2006). Cyberactivism: Consumer Strategies for Addressing Privacy Concerns. Presented at the Marketing & Public Policy Conference, Long Beach, California.

Culnan, M. J. (2005). "The Pro-Social Behavior of Springsteen Fans: A Case Study of the BTX Online Community." Presented at the Glory Days: A Bruce Springsteen Symposium, Monmouth University, NJ.

Culnan, M. J. (2005). "Social Impacts of Information Technology: Privacy and Security." Presented at the Gordon B. Davis Symposium: The Future of the Information Systems Academic Discipline, Minneapolis, MN.

Culnan, M. J., Ray, A. W., Foxman, E. R. (2005). "Educating the Weakest Link in Cyberspace: The Role for Business in Promoting Home PC Security." Presented at the SIM Academic Workshop, Las Vegas, NV.

Culnan, M. J. (2005). Online Communities, Infrastructure, Relational Cohesion and Sustainability. Presented at the Workshop on Social Informatics: Extending the Contributions of Prof. Rob Kling, Irvine, California.

Foxman, E. R., Culnan, M. J., Ray, A. W. (2004). "Securing the Weakest Link in Cyberspace: Marketing Computer Security for Home PC's to Consumers." Presented at the AMA Marketing & Public Policy Conference, Salt Lake City, UT.

Foxman, E. R., Culnan, M. J., Ray, A. W. (2004). "Securing the Weak Link in Cyberspace: Marketing Computer Security for Home PC's to Consumers [abstract]." Presented at the American Marketing Association Marketing and Public Policy Conference, Washington, D.C.


Department Service
Committee Member for Promotion & Tenure Committee, 2007 - Present
Committee Chair for Research Committee, 2008 - 2010
Co-organizer with CIS, 2007 - 2010
Not a committee, 2009 - 2010

University Service
Committee Chair for Bentley Information Privacy Committee , 2007 - Present
Met with visiting team for AACSB Reaccreditation Site Visit - 2010

Professional Service
Committee Member for IAPP, 2009 - 2011
Conference/Workshop Track Chair for IAPP, 2009 - 2010

Public Service
Board Member for Future of Privacy Forum, 2008 - Present
Board Member for US Government Accountability Office, 2001 - Present
Board Member for ACLU - Massachusetts, 2006 - 2010