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Jim L. Salsbury

Senior Lecturer, Management
MBA, Northeastern University, 1980
Office: Adamian Academic Center 325 | 781.891._2693 |

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Jim Salsbury is a senior lecturer and assistant chair of the Management Department at Bentley University in Waltham, MA. He is also Bentley's director of Assurance of Learning. Prior to joining Bentley College, Jim spent nearly 30 years as a health care executive, serving as chief executive officer and chief operating officer of community hospitals, vice president of quality management and improvement for a major health insurance plan, and project, operations and quality management consultant to service industry providers. His special interests are in Quality Management in the service sector.

Teaching Interests

Operations Management; Quality Management; Service Operations Management

Consulting/Practice Interests

Quality Management & Improvement; Service Operations Management; Health Care Operations Management;

Conference Presentations

Salsbury, J. L. (2015). "The Business of Healthcare Reform."

Salsbury, J. L. (2013). "Using the Malcolm Baldrige National Quality Award Criteria for Performance Excellence as a Framework for Teaching the Management of Quality in Services." Presented at the Service Management and Science Forum's 2013 Annual Meeting of Service Management and Service Forum, Las Vegas, NV.

Ledley, F. D., Salsbury, J. L. (2013). "Quality management in educational organizations; building from the ground up." Presented at the AAC&U's eneral Education and Assessment: A Sea Change in Student Learning., Boston, Network for Academic Renewal.


Department Service
Assistant to the Chair, 2011
Classroom visits, 2015 - 2015
Management department representative, 2015 - 2015
Represented management department at Bentley University "Admitted students" open house, 2015 - 2015

University Service
Committee Member for Curriculum Policy Committee, 2010 - Present
Director for Assurance of Learning, 2009
Task Force Member for EQUIS Task force, 2015 - 2016
Task Force Member for AACSB Task Force, 2014 - 2015

Professional Service
Officer, Treasurer for GOAL/QPC & Center for Quality Management, 1995 - 2017
National Quality Award applicatioin examiner for Malcolm Baldrige National Quality Award, 2012 - 2012
Examiner for Malcolm Baldrige National Quality Award Program, 2011 - 2011