Jim Salsbury is a senior lecturer and assistant chair of the Management Department at Bentley College in Waltham, MA. He is also Bentley's director of Assurance of Learning. Prior to joining Bentley College, Jim spent nearly 30 years as a health care executive, serving as chief executive officer and chief operating officer of community hospitals, vice president of quality management and improvement for a major health insurance plan, and project, operations and quality management consultant to service industry providers. His special interests are in Quality Management in the service sector.
Service Operations Management
Quality Management & Improvement;
Service Operations Management;
Health Care Operations Management;
American Society for Quality
"Using the Malcolm Baldrige National Quality Award Criteria for Performance Excellence as a Framework for Teaching the Management of Quality in Services."
Presented at the
Service Management and Science Forum's
2013 Annual Meeting of Service Management and Service Forum,
Las Vegas, NV.
"Quality management in educational organizations; building from the ground up."
Presented at the
eneral Education and Assessment: A Sea Change in Student Learning.,
Boston, Network for Academic Renewal.
Committee Member for Management Department Planning Committee, 2013 - Present
Assistant to the Chair, 2011
Committee Member for Ad Hoc Identity Group, 2011 - 2013
Student Organization Advisor for Alpha Kappa Psi, 2011 - Present
Committee Member for Curriculum Policy Committee, 2010 - Present
Director for Assurance of Learning, 2009
Assisted course coordinator in screening potential project companies for GB320 for GB320 project company screening, 2012 - 2014
Task Force Member for NEASC Self-Study Task Force & Steering Committee, 2011 - 2013
Faculty co-advisor for Price Chopper Ultimate Innovation Award, 2012 - 2012
Academic Advisor for LSM , 2008 - 2010
Officer, Treasurer for GOAL/QPC & Center for Quality Management, 1995 - Present
National Quality Award applicatioin examiner for Malcolm Baldrige National Quality Award, 2012 - 2012
Examiner for Malcolm Baldrige National Quality Award Program, 2011 - 2011