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Donald R. Chand

Professor Emeritus, Information and Process Management
Ph.D., Boston University, 1965
M.Sc., Delhi University, 1961
B.Sc. (Hons), St. Stephen's College, 1959
Office: Smith Technology Center 400 | 781.891._2925 | dchand@bentley.edu
                       


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Bio

Don Chand joined Bentley College in 1984 as the Chair of the Computer Information Systems Department to lead it through the complex AACSB accreditation process. Prior to joining Bentley College, Dr. Chand taught at Georgia State University in Atlanta, Georgia where he also served as Chair of the CIS Department. He started his teaching career at Boston University, and also taught at the Indian Institute of Management in Ahmedabad. He worked as research scientist for Lockheed Georgia Company and spent his sabbaticals at Digital Equipment Corporation. His current teaching and research interests are in the areas of design methodologies, software process improvement, offshore software development, distance project management and ERP systems. Dr. Chand has published articles in such flagship journals as the Communications of the ACM, Journal of ACM, IEEE Software, and the Journal of Management Systems. He has been a keynote speaker at regional, national and international conferences. He served as associate editor of the Journal of Information Technology Management and on the editorial board of the Journal of Information Systems Education. He has been an ACM lecturer, computer science program evaluator for CSAB (Computer Science Accreditation Board), and professional development lecturer in advanced design methodologies for both ACM and IEEE. He is very active in community work. He is the founding partner of MITHAS, an organization dedicated to promote South-Asian arts in the greater Boston area, and served as its first director from 1996-1999. He also served as vice president of the New England Chapter of Indian American Federation for Political Education.

Teaching Interests

Business Process Management; IT Project Management

Research Interests

Managing Global IT work; Medical transcription and electronic health technologies, BPM education, CMMI for Services

Consulting/Practice Interests

High productive global teams

Professional Memberships

ACM
AIS
IEEE
TIE Boston

Publications

Journal Articles
David, G. C., Chand, D. R., Sankaranarayanan, B. (2013). Error Rates and Quality Assurance in Physician Dictation. International Journal of Healthcare Quality Assurance.

Bandara, W., Chand, D. R., Chircu, A. M., Hintringer, S., Karagiannis, D., Recker, J., van Regsburg, A., Usoff, C. A., Welke, R. (2010). Business Process Management Education in Academia: Status, Challenges and Recommendations. Communications of AIS, 27 (1), 743-776. (link)

Garcia, A. C., David, G. C., Chand, D. R. (2010). Understanding the Work of Medical Transcriptionists in the Production of Medical Records. Health Informatics Journal, 16 (2), 87-100.

David, G. C., Garcia, A. C., Rawls, A. W., Chand, D. R. (2009). Listening To What is Said - Transcribing What is Heard:The Impact of Speech Recognition Technology (SRT) on The Practice of Medical Transcription (MT). Sociology of Health and Illness, 31 (6), 924-938.

Newell, S. M., David, G. C., Chand, D. R. (2008). An analysis of trust among globally distributed work teams in an organizational setting. Knowledge and Process Management, 14 (3), 158-168.

Chand, D. R., David, G. C. (2007). Multicultural Teams. Executive Executive, The Icfai University Press, 2007 (March), 53-55.

Chand, D. R., Hachey, G. A., Hunton, J. E., Owhoso, V., Vasudevan, S. (2005). Toward a Balanced Scorecard Framework for Measuring the Impact of ERP Systems. Computers in Industry, 56 (6).

Chand, D. R. (2002). Integrating database design in Warnier Method. Australian Journal of Information Systems.

Chand, D. R. (1998). A Framework for Assessing Software Design Methodologies. Third CaiSE/IFIP8.1 International Workshop, F1-12.

Chand, D. R., Canon, R. (1997). Reengineering at ITT Sheraton. Knowledge and Management - The Journal of Corporate Transformation, Vol. 4 (No. 4).

Chand, D. R., Butaney, G. T. (1994). Examining the Role of Innovation Attributes in Positive Opinion Leadership: An Empirical Study in the Diffusion of Upper CASE Tools. Journal of Management Systems, 6 (2), pp. 15-30.

Chand, D. R. (1994). An Approach for Developing Applications in Lotus Notes. Journal of Information Systems Education, 6 (3), pp.134-140.

Chand, D. R., Raghavan, S. A. (1987). All About 4GLs. Computers Today, pp. 22 - 25.

Chand, D. R., Raghavan, S. A. (1987). All About 4GLs. IBM Compatible Plus, 3 (12), pp.10-13.

Chand, D. R., Yadav, S. B. (1980). Logical Construction of Software. Communications of ACM, 23 (10), pp.546-555.

Chand, D. R., Kapur, S. S. (1970). On Convex Polyhedra. Mathematics Magazine, 43 (4), pp.202-209.

Book Chapters
Chand, D. R. Use Case Modeling. In Martin et. al (Eds.), . NJ: . Prentice Hall

Newell, S. M, David, G. C, Chand, D. R. Exploring Trust in Globally Distributed Teams. In Dr. Samta Jain (Eds.), . India: . Icfai press

Chand, D. R, Chircu, A. M. (2012). Business Process Modeling. In Venky Shankararaman (Singapore Management University, Singapore), J. Leon Zhao (University of Hong Kong Kowloon, Hong Kong) and Jae Kyu Lee (KAIST, South Korea (Eds.), Business Enterprise, Process, and Technology Management: Models and Applications (2012 ed.) (pp. 395).  Hershey, Pennsylvania : . IGI Global (link)

Chand, D. R, , . (2011). Use Case Modeling. Managing Information Technology 7th Edition. Pearson

Chand, D. R, David, G. C, Newell, S. M. (2011). Exploring Trust among Global Distributed Work Teams. In Samta Jain & Namrata (Eds.), Globally Distributed Work: Concepts, Strategies and Models (First ed.) (pp. 253). Mumbai, Bangalore, Kolkata and New Delhi: . Shroff Publishers & Distributors (In US by Arizona Business Alliance)

David, G. C, Chand, D. R, Newell, S. M, Resende-Santos, J. (2008). Colloboration across Distributed Sites: The perils of process and promise of practice. Outsourcing Global Services Knowledge, Innovation and Social Capital. UK: . Palgrave (link)

David, G. C, Chand, D. R, Newell, S. M, Resende-Santos, J. (2008). Colloboration across Distributed Sites: The perils of process and promise of practice. . UK: . Palgrave

Chand, D. R, David, G. C, Kumar, S. (2007). Does Exposure to Cross-Cultural Models lead to Stereotyping or Better Management of IT Work?. In Sankaran Munikutty (Eds.),  (pp. 274-286). India: . MacMillan

Chand, D. R. (2003). Use Case Modeling.  (pp. 493-504). New York: . 8th Edition, CRC Press

Book Reviews
Chand, D. R. (2011). [Review of the book Process mining: discovery, conformance and enhancement of business processes]. ACM Computing Reviews. (link)

Chand, D. R. (2011). [Review of the book Management 3.0: leading agile developers, developing agile leaders]. ACM Computing Reviews. (link)

Conference Proceedings and Presentations

Chand, D. R., Sankaranarayanan, B., David, G. C. (2012). "Interpersonal Relationship-Building: Another Key Success Factor in Global Software Development." Presented at the Global Business Development Institute, Las Vegas, NV.

Sankaranarayanan, B., Chand, D. R., David, G. C. (2012). The Value Proposition of Captive Offshore Development Centers: Exploring the Role of IT Capabilities and Antecedent Factors. Presented at the Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Hawaii, USA.

Chand, D. R., Sankaranarayanan, B., David, G. C., . (2011). Maturity Framework for Captive Offshore Development Center. Presented at the Fifth Global Sourcing Workshop, Corchevel, France.

Chircu, A. M., Chand, D. R., Markus, M., Grover, V., Majchrzak, A., Rosemann, M. (2010). BUSINESS PROCESS MANAGEMENT AND THE IS FIELD (published as: Chircu, A. M, Grover, V, Majchrzak, A, Rosemann, M. “Business Process Management and the IS Field,” International Conference on Information Systems, St. Louis, MO, December 13-15, 2010, published in ICIS 2010 Proceedings, Paper 142, http://aisel.aisnet.org/icis2010_submissions/142). Presented at the International Conference on Information Systems, St. Louis, MO, USA.

Chand, D. R., . (2010). Creating Productive Global Virtual Teams: Developing Effective Collaboration Across Cultures and Time Zones. Presented at the University of Jyvaskyla's International Conference on Software Business, Jyvaskyla, Finland.

Chand, D. R., David, G. C., Galliers, R. D. (2009). "An Investigation of How Culture Impacts Global Work: Unpacking Layers of Culture." Presented at the 17th European Conference on Information Systems, Verona, Italy.

Chand, D. R., David, G. C., Kumar, S., Galliers, R. D. (2009). "An investigation of how culture impacts global work: Unpacking the layers of culture." Presented at the European Conference on Information System, Verona, Italy.

Chand, D. R., David, G. C. (2009). "Unpacking CMMI-SVC for Medical Transcription Services." Presented at the SIG-SVC Workshop; Pre-2009 ICIS, Phoenix, AZ.

Chand, D. R., David, G. C. (2009). "Understanding the role of medical transcription in electronic medical record creation."

Chircu, A. M., Chand, D. R., Bandara, W. (2009). Business Process Management Education in Academia: Its Status, Its Challenges and Its Future. Presented at the European Conference on Information Systems, Verona, Italy.

David, G. C., Chand, D. R. (2008). "Balanced Scorecared for Medical Transcription Industry Webinar."

Chand, D. R., David, G. C., Newell, S. M. (2008). "Building Trust in Global Virtual Teams in the Workplace." Presented at the Global Information Technology Management Association, Atlanta, GA.

Chand, D. R., David, G. C., Kumar, S. (2008). "The Challenges of Integrating Indian Sites in a Unified Global Work Force." Presented at the International Conference on Business and Finance, Hyderabad, India.

Chand, D. R., David, G. C., Kumar, S. (2008). "An Empirical Examination of Time in In-sourced Teams." Presented at the International Smart-Sourcing Conference, Hyderabad, India.

David, G. C., Sethi, A., Chand, D. R., Rathore, S., Garcia, A. C. (2008). "An Exploratory Study of Challenges for Medical Transcription Outsourcing to India." Presented at the International Smart-Sourcing Conference, Hyderabad, India.

David, G. C., Chand, D. R. (2007). "Interactionism at 'Work': Applying interactionisms to Virtual Workplace Community Development in Globally distributed Teams." Presented at the American Sociological Association, New York, NY.

Chand, D. R., David, G. C., Zhang, M. (2007). "Exploring Formal and Informal Controls in Global IT Work." Presented at the Americas Conference on Information Systems, Keystone, Colorado.

Chand, D. R., David, G. C. (2007). "Challenges of Measurements."

Newell, S. M., David, G. C., Chand, D. R. (2007). "Exploring trust among globally distributed work teams." Presented at the HICSS, Honolulu, Hawaii.

David, G. C., Newell, S. M., Chand, D. R., Resende-Santos, J. (2007). "Collaboration across distributed sites: applying World-systems theory to globally-integrated work." Presented at the Information Systems Workshop, Val d'Isere, France.

David, G. C., Chand, D. R. (2007). "The Challenge of Measuring Performance - Webinar."

David, G. C., Chand, D. R., Garcia, A. C. (2007). "The Making of Medical Records: Examining he Work of Creating Healthcare Documentation."

Chand, D. R., David, G. C., Velu, S. (2006). "Does exposure to cross-cultural models lead to stereotyping or better management of global IT work?" Presented at the 3 rd International Conference on Intercultural Communication Competence, Ahmedabad, India.

David, G. C., Chand, D. R. (2006). "Everyday Ethnography and Collaborative Work: Developing the Virtual Workplace Community in Distributed Software Development." Presented at the American Sociological Association, Montreal, Canada.

Chand, D. R., David, G. C., Newell, S. M. (2006). "Building the Virtual Workplace Community: Overcoming Barriers to Effective Collaboration in Global Workplace Settings."

Chand, D. R. (2006). "Does Cultural Competence ensures Effective Collaboration in Global Workplace?"

David, G. C., Chand, D. R. (2006). "Everyday Ethnography and Collaborative Work: Developing the Virtual Workplace Community in Distributed Software Development."

Newell, S. M., David, G. C., Chand, D. R. (2006). "Exploring trust among globally distributed work teams." Presented at the Hawaii International Conference on System Sciences (HICSS), Hawaii.

Chand, D. R. (2006). "Managing Projects across Cultures."

David, G. C., Chand, D. R., Kumar, S. (2006). "Making Global Work Collaborative: The Social Side of Integrating Global Work Force." Presented at the Refereed Conference Celebrating the Life and Work of Gerardine DeSanctis, Duke University, Raleigh, NC.

David, G. C., Chand, D. R. (2004). "Cross-Cultural Interaction and Information Tecnology."

Chand, D. R. (2004). "ERP Balanced Scorecard Research."

David, G. C., Chand, D. R. (2004). "Globally Distributed Software Development Teams."

Chand, D. R., Hachey, G. A., Hunton, J. E., Owhosso, V., Vasudevan, S. (2004). "Measuring the Impact of Enterprise Systems on Business Objectives." Presented at the International Congress On Enterprise Information Systems, Porto. Portagal.

David, G. C., Chand, D. R. (2004). "Making Distributed Work Collaborative: The Social Side of Global Teams."

Chand, D. R. (2004). "Socio Dynamics of Software Development."

Chand, D. R., David, G. C., Moore, S. J., Vasudevan, S. (2004). "Intercultural Communication and Information Technology in Global Teams: The Challenges of Collaborative Work in Distributed Software Development." Presented at the The Fourth International Conference on Knowledge, Culture and Change in Organizations, University of Greenwich, London, GB.

Chand, D. R., Englander, I. S. (1998). "Development of a specialized laboratory to support the I/S curriculum."

Chand, D. R., Robertson, J., Waguespack, L. J. (1996). "Crafting an IS Curriculum."

Chand, D. R. (1996). "Human Factors Research on Programmer Productivity."

Chand, D. R. (1995). "Revisiting the Telegram Problem: Toward an Object-Based Structured Programming Method."

Chand, D. R. (1995). "Teaching Visible Workbench CASE Tool in Systems Analysis and Design Courses."

Chand, D. R. (1994). "A Program for Reskilling IS Professionals."

Chand, D. R. (1994). "Certificate in information systems development practices: A program linking information technology to business reengineering."

Chand, D. R., Gowda, R. (1993). "A Programmer Productivity Model for Human Factors Research."

Chand, D. R., Gowda, R. (1993). "An Exploration of the Impact of Individual and Group Factors on Programmer Productivity."

Chand, D. R. (1993). "Business Process Reengineering."

Chand, D. R. (1993). "Research on Diffusing CASE Tools."

Chand, D. R. (1993). "The role of object-oriented in the IS curriculum."

Chand, D. R. (1992). "Retraining of IS Personnel in New Software Development Technologies."

Chand, D. R., Gowda, R. (1992). "The Impact of Production Emphasis on Programmer Productivity."

Chand, D. R. (1991). "Champions Perceptions of upper CASE Tools."

Chand, D. R. (1991). "Champions perceptions of Upper Case tools: An Empirical Study."

Chand, D. R., Butaney, G. T. (1991). "Champions perceptions of Upper Case tools: An Empirical Study."

Chand, D. R. (1991). "Enhancing the Extent of Positive Opinion Leadership of Champions in Diffusing CASE Tools."

Chand, D. R., Yadav, S. B. (1989). "An Expert Modeling Support System for Modeling an Object System to Specify its Information Requirements."

Chand, D. R., Raghavan, S. A. (1989). "Diffusing Software-Engineering Methods."

Chand, D. R. (1989). "Some Observations on Information Systems as an Academic Discipline."

Chand, D. R. (1989). "Turbo Pascal: A Self Learning Guide."

Chand, D. R., Raghavan, S. A. (1988). "Intellectual Support in CASE Environments (extended abstract)."

Chand, D. R. (1988). "Toward a Laboratory Science Approach for Teaching the First Course in Computing."

Chand, D. R., Raghavan, S. A. (1987). "An Overview of Application Generators/Fourth Generation Languages: Shifting Roles and Responsibilities."

Chand, D. R., Raghavan, S. A. (1987). "Case: Toward Man-Machine Partnership in Software Engineering."

Chand, D. R., Raghavan, S. A. (1987). "Expert Systems and Decision Support Systems."

Chand, D. R., Raghawan, S. A. (1987). "Problem Statement Approach for Building 4GLs."

Chand, D. R., Raghavan, S. A. (1987). "Towards Decision Support Environments: The Thoughts Organizing Project (extended paper summary)."

Chand, D. R. (1986). "Database Design in X Generation Languages."

Chand, D. R., Raghavan, S. A. (1986). "Diffusion of Software Engineering Methods."

Chand, D. R., Raghavan, S. A. (1985). "Application Generators / Fourth Generation Languages."

Chand, D. R., Raghavan, S. A. (1985). "Application Generators / Fourth Generation Languages."

Chand, D. R. (1984). "Computer Science Education at Georgia State University."

Chand, D. R. (1983). "Crisis in Computer Education."

Chand, D. R. (1981). "An automated tool for object system modeling."

Chand, D. R., Yadav, S. B. (1981). "An Automated Tool for Object System Modelling."

Chand, D. R. (1980). "One Man's View of Training in Structured Methods."

Chand, D. R. (1980). "One Man's View of Training in Structured Methods."

Chand, D. R. (1978). "A Model for Planning the Development of Computer Technology."

Chand, D. R., Techo, R. (1978). "A Systems View of Computer Science Curricula."

Chand, D. R. (1978). "An Automated System for Grading Basic Programs."

Chand, D. R. (1978). "Computer science education in a business school."

Chand, D. R. (1978). "On the application of data abstraction facilities."

Chand, D. R. (1978). "On the application of data abstraction facilities."

Chand, D. R., Yadav, S. B. (1978). "On the Application of Data Abstraction Facilities."

Chand, D. R., Yadav, S. B. (1978). "On the Application of Data Abstraction Facilities."

Chand, D. R. (1978). "Systems view of computer science curriculua."

Chand, D. R. (1977). "Potentials of Networking for Indian Development Plans."

Chand, D. R., Brown, J. (1977). "Systems Approach to Design of Information Systems: Theory and Applications."

Chand, D. R., Techo, R. (1976). "A Computer Science Program in a Business School."

Chand, D. R. (1975). "Structured Programming Techniques for Controlled Design of Programs."

Chand, D. R. (1974). "An Abstract Model for Developing Computer Technology."

Chand, D. R. (1974). "The Fourth Generation Computer-Users."

Chand, D. R. (1973). "Structured Programming: A Tool for Teaching Programming."

Service

Department Service
Committee Member for IPM Tenured Faculty Committee, 2011 - 2011