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Alina M. Chircu

Associate Professor, Information and Process Management
Ph.D., Univ of Minnesota-Minneapolis, 2001
Office: Smith Technology Center 324A | 781.891._3492 | achircu@bentley.edu
Department Phone: 781.891._2041 | Department Fax: 781.891.2949
                       


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Bio

Alina M. Chircu is an Associate Professor and Chair of the Information and Process Management department at Bentley University. She holds Bachelor's and Master's degrees in Computer Science and a Ph.D. degree in Management Information Systems. Prior to joining Bentley, Dr. Chircu has taught MBA, MPA, undergraduate and PhD courses on IT-supported business processes, e-commerce, decision support systems, research methods, and information systems at the University of Texas at Austin, the University of Minnesota and the University of Iowa. Her current research interests include business process management and the business value of transformational technologies such as e-commerce, e-business e-government, and mobile communication technology. Dr. Chircu's research has been published in the Communications of the AIS, Journal of Product Innovation Management, Decision Support Systems, Journal of Management Information Systems, Communications of the ACM, Electronic Government, International Journal of Electronic Commerce, and Electronic Markets and in several book chapters, and has been presented at many conferences. Dr. Chircu has also been a chair, moderator and presenter in both academic and practitioner panels and workshops. She is the Membership Vice Chair and Board Member, AIS Special Interest Group for ICT in Global Development (SIG GlobDev) and serves on the editorial board of several journals.

Teaching Interests

Business process management and transformation; Business value of IT

Research Interests

Business value of transformational technologies; E-commerce; E-business; E-government; Mobile communication technologies

Consulting/Practice Interests

Business value of IT; Business process management and transformation; E-business; E-government

Professional Memberships

AIS Special Interest Group for ICT in Global Development
Association for Information Systems

Awards and Honors

2011, Healthcare Mini-track Best Paper Selection (Conference Best Paper Award Nomination) , Hawaii Conference on System Sciences (HICSS), Kauai, HI, January 4-7, 2011.
2010, Valente Center Faculty Research Fellowship, 2010-2011, Valente Center
2007, Teacher Appreciation, Hispanic Business Students Association, November 2007.
2003, Best Paper Award, The 2003 Americas Conference on Information Systems, Tampa, Florida

Publications

Journal Articles
Chircu, A. M., Sultanow, E., Saraswat, S. (2014). Healthcare RFID in Germany: An Integrated Pharmaceutical Supply Chain Perspective. Journal of Applied Business Research, 30 (3).

Gogan, J. L., Baxter, R. J., Boss, S. R., Chircu, A. M. (2013). Handoff Processes, Information Quality and Patient Safety: A Trans-Disciplinary Literature Review. Business Process Management Journal, 19 (1), 70-94.

Chircu, A. M., Gogan, J. L., Boss, S. R., Baxter, R. J. (2013). Medication Errors, Handoff Processes and Information Quality: A Community Hospital Case Study. Business Process Management Journal, 19 (2), 201-216.

Bandara, W., Chand, D. R., Chircu, A. M., Hintringer, S., Karagiannis, D., Recker, J., van Regsburg, A., Usoff, C. A., Welke, R. (2010). Business Process Management Education in Academia: Status, Challenges and Recommendations. Communications of AIS, 27 (1), 743-776. (link)

Chircu, A. M., Mahajan, V. (2009). PERSPECTIVE: Revisiting Digital Divide - An Analysis of Mobile Technology Depth and Service Breadth in the BRIC Countries. Journal of Product Innovation Management, 26 (4), 455 - 466. (link)

Chircu, A. M. (2008). E-Government Evaluation: Towards A Multidimensional Framework. Electronic Government, 5 (4), 345-363.

Chircu, A. M., Mahajan, V. (2006). Managing Electronic Commerce Transaction Costs for Customer Value. Decision Support Systems, 42 (2), 898-914.

Chircu, A. M., Lee, H. D. (2005). E-Government Key Success Factors: Assessing and Realizing Value. Electronic Government, 2 (1), 11-25.

Chircu, A. M., Kauffman, R. J., Keskey, D. (2001). Maximizing the Value of Internet-based Corporate Travel Reservation Systems. Communications of the ACM, 44 (11), 57-63.

Chircu, A. M., Kauffman, R. J. (2000). Reintermediation Strategies in Business-to-Business Electronic Commerce. International Journal of Electronic Commerce, 4 (4), 7-42.

Chircu, A. M., Kauffman, R. J. (2000). Limits to Value in Electronic Commerce-Related Information Technology Investments. Journal of Management Information Systems, 17 (2), 61-82.

Chircu, A. M. (1999). Thinking About the Future. Electronic Markets, 9 (4), 284-286.

Chircu, A. M., Kauffman, R. J. (1999). Strategies for Internet Middlemen in the Intermediation / Disintermediation / Reintermediation Cycle. Electronic Markets, 9 (2), 109-117.

Book Chapters
Chircu, A. M, Resnick, M, Saraswat, S. (2014). Online Intermediaries and Supply Chains. In Charles Steinfield (Eds.), The International Encyclopedia of Digital Communication and Society (pp. forthcoming). Wiley-Blackwell

Chircu, A. M, Marabelli, M. (2013). Contributions (Enterprise Resource Planning), Chapter 10 Information Systems within the Organization. In R. Kelly Rainer, Brad Prince, and Casey G. Cegielski (Eds.), Introduction to Information Systems: Supporting and Transforming Business (5th ed.). Hoboken, NJ: . Wiley

Chircu, A. M, Marabelli, M. (2013). Contributions (Business Processes) in Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems. In R. Kelly Rainer, Brad Prince, and Casey G. Cegielski (Eds.), Introduction to Information Systems: Supporting and Transforming Business (5th ed.). Hoboken, NJ: . Wiley

Chircu, A. M. (2013). E-Commerce. Wiley Encyclopedia of Management (3rd edition ed.). Chichester: . John Wiley & Sons Ltd

Chircu, A. M. (2013). Digital Payments. Wiley Encyclopedia of Management (3rd edition ed.). Chichester: . John Wiley & Sons Ltd

Chand, D. R, Chircu, A. M. (2012). Business Process Modeling. In Venky Shankararaman (Singapore Management University, Singapore), J. Leon Zhao (University of Hong Kong Kowloon, Hong Kong) and Jae Kyu Lee (KAIST, South Korea (Eds.), Business Enterprise, Process, and Technology Management: Models and Applications (2012 ed.) (pp. 395).  Hershey, Pennsylvania : . IGI Global (link)

Chircu, A. M. (2010). Click-and-Brick Electronic Commerce. In Bidgoli, H. (Eds.), The Handbook of Technology Management. Hoboken, N.J: . John Wiley & Sons

Chircu, A. M, Kauffman, R. J, Wang, B. (2007). Beyond the "eBay of Blank": Next Stage Digital Intermediation in Electronic Commerce. In Barnes, S. J, Hunt, B (Eds.), E-Commerce and V-Business (2nd ed.). London, England: . Butterworth-Heinemann Publishers

Chircu, A. M. (2005). E-commerce Overview. In Davis, G. B (Eds.), Blackwell Encyclopedia of Management: Management Information Systems (2nd ed.) (pp. 96-102). Oxford, U. K: . Blackwell Publishing

Chircu, A. M, Kauffman, R. J. (2001). New Perspectives On E-business Systems Solutions In Corporate Travel Distribution. In Werthner, H, Bichler, M (Eds.), Lectures in E-Commerce (pp. 47-76). New York, NY: . Springer-Verlag

Chircu, A. M, Kauffman, R. J. (2000). Digital Intermediation In Electronic Commerce: The eBay Model. In Barnes, S. J, Hunt, B (Eds.), E-Commerce and V-Business (pp. 45-66). London, England: . Butterworth-Heinemann Publishers

Conference Proceedings and Presentations

Saraswat, S., Anderson, D. M., Chircu, A. M. (2014). Using Simulation for Experiential Learning in Undergraduate Education. Presented at the Teaching Professor Conference, Boston, MA.

Chircu, A. M., Sultanow, E. (2013). Ensuring Pharmaceutical Industry Safety Through RFID. Presented at the The International Association for Computer Information Systems (IACIS) Conference, San Juan, Puerto Rico, October 2-5, 2013.

Chircu, A. M. (2013). "Panel Member, The Story of Stuff." Presented at the Bentley Office for Sustainability's Sustainability Film Series.

Chircu, A. M. (2013). "Ethical Implications of Emerging ICTs." Presented at the Bentley University's 2013 Fall Research Colloquium on Responsible Innovation: Environmental Sustainability, Financial Accountability, and Information and Communication Technology (ICT) Ethics, Waltham, MA.

Marabelli, M., Chircu, A. M., Newell, S. M., Zang, Y. (2013). "Cloud-based IT Outsourcing: The Case of Higher Education Institutions in New England." Presented at the 7th Global Sourcing Workshop, Val D’Iser, France.

Chircu, A. M., Baxter, J., Usoff, C. A., Brennan, S., Knutel, P. G. (2011). "Industry–University Involvement." Presented at the Americas' SAP Users' Group (ASUG)'s ASUG New England Chapter Meeting, Waltham, MA.

Chircu, A. M. (2011). "Panel chair and presenter on Diversity in Research on ICT in and for Development." Presented at the AIS Special Interest Group for ICT in Global Development (SIG GlobDev) Pre-AMCIS Workshop, Detroit, MI, USA.

Chircu, A. M. (2011). "Mobile Technology: Adoption, Design and Sustainability Lessons." Presented at the University of Minnesota's MIS Research Center Seminar, Minneapolis, MN.

Chircu, A. M. (2011). "“Sustainable Design for Developing Countries: Lessons from the Mobile Phone Industry." Presented at the Bentley University's Valente Center for Arts and Sciences & CIS/IPM Seminars, Waltham, MA.

Baxter, J., Fedorowicz, J., Chircu, A. M., Rusell, D. (2011). "SAP University Alliances Program: Opportunities For ASUG New England Members." Presented at the Americas' SAP Users' Group (ASUG)'s ASUG New England Chapter Meeting, Norwood, MA.

Chircu, A. M., Gogan, J. L., Baxter, R. J., Boss, S. R. (2011). Handoffs and Medication Errors: A Community Hospital Case Study. Presented at the Hawaii Conference on System Sciences (HICSS), Kauai, HI.

Chircu, A. M., Chand, D. R., Markus, M., Grover, V., Majchrzak, A., Rosemann, M. (2010). BUSINESS PROCESS MANAGEMENT AND THE IS FIELD (published as: Chircu, A. M, Grover, V, Majchrzak, A, Rosemann, M. “Business Process Management and the IS Field,” International Conference on Information Systems, St. Louis, MO, December 13-15, 2010, published in ICIS 2010 Proceedings, Paper 142, http://aisel.aisnet.org/icis2010_submissions/142). Presented at the International Conference on Information Systems, St. Louis, MO, USA.

Chircu, A. M., Mahajan, V. (2010). Sustainable Supply Chain Design Principles: Lessons form a Top Mobile Phone Manufacturer. Presented at the Kent State University's 1st International Symposium on Green Supply Chains, Akron, OH.

Chircu, A. M., Chand, D. R., Bandara, W. (2009). Business Process Management Education in Academia: Its Status, Its Challenges and Its Future. Presented at the European Conference on Information Systems, Verona, Italy.

Chircu, A. M., Jarvenpaa, S. (2009). Interoperability Demands of Communication Technologies in Heterogeneous Personal Social Networks: The Case of Instant Messaging. Presented at the CHI 2009 Workshop on "Social Mediating Technologies: Developing the Research Agenda", Boston, MA.

Chircu, A. M. (2009). "Six Sigma BPI: Opportunities and Challenges." Presented at the CIS/IPM research seminar, Waltham, MA.

Chircu, A. M., Chircu, F. (2008). IT Entrepreneurial Strategies in Emerging Economies: Lessons from a Local Start-up. Presented at the AIS Special Interest Group for ICT in Global Development (SIG GlobDev) First Annual Workshop, ESCP-EAP University, Paris, France.

Chircu, A. M., Mahajan, V. (2008). "Revisiting Digital Divide: An Analysis of Mobile Technology Depth and Service Breadth in the BRIC Countries." Presented at the Carnegie Mellon University, April 2008, Bentley College, January 2008, Michigan State University, November 2007, University of Texas at Austin November 2007's Research seminars.

Chircu, A. M., Mahajan, V. (2007). "Revisiting Digital Divide: An Analysis of Mobile Technology Depth and Service Breadth in the BRIC Countries."

Chircu, A. M. (2007). "Managing Retail Transaction Costs with IT." Presented at the IEEE Computer Society , IEEE Women In Engineering, IEEE GOLD, and Austin Technology Council's IEEE Computer Society Meeting, Austin, TX.

Chircu, A. M. (2006). IT and Business Process Change in Corporate Travel: Implications for Business Intelligence. Presented at the Winter Information Systems Conference, Salt Lake City, UT.

Chircu, A. M. (2006). "E-government Outsourcing Models: Theory and Practice." Presented at the American University's Research seminar, Washington, DC.

Chircu, A. M., Mahajan, V. (2005). "Managing Electronic Commerce Transaction Costs for Customer Value."

Chircu, A. M. (2005). "Moderator, CIO Roundtable."

Chircu, A. M. (2005). "Moderator, Doctoral Student Session with Gordon Davis."

Chircu, A. M. (2005). "Paper Discussion: Vulnerabilities and Risk Management of Open Source Software: An Empirical Study, by Kemal Altinkemer, Jackie Rees, Sanjay Sridhar (Purdue University)."

Chircu, A. M. (2004). "E-Government Best Practices: Insights from Electronic Grants Implementation."

Chircu, A. M. (2004). "Best Practices in E-government Outsourcing." Presented at the INFORMS Annual Meeting, Denver, CO.

Chircu, A. M. (2004). "Paper Discussion: IT Returns and Economic Contribution."

Chircu, A. M. (2004). "Varieties of E-government Outsourcing: An International Perspective." Presented at the SIM Academic Workshop, Washington D.C.

Chircu, A. M. (2004). "E-government Valuation." Presented at the The First SIG eGov workshop, Washington D.C.

Chircu, A. M., Jarvenpaa, S. (2003). "The Adoption of Communication Technologies Among Heterogeneous Network Users: The Case of Instant Messaging." Presented at the 2003 Academy of Management Annual Meeting, Seattle, WA.

Chircu, A. M., Lee, D. H. (2003). "Understanding IT Investments in the Public Sector: The Case of E-Government (Winner of the Best Paper Award)." Presented at the 2003 Americas Conference on Information Systems, Tampa, Florida.

Chircu, A. M. (2003). "Business Value of IT: Paper Discussion."

Chircu, A. M. (2002). "B2B ROI Research Results."

Chircu, A. M., Kauffman, R. J. (2001). "Direct Versus Intermediated Electronic Markets: Market Participation, Price and Welfare Implications." Presented at the 12th Workshop on Information Systems and Economics (WISE), New Orleans, LA.

Chircu, A. M., Kauffman, R. J. (2001). "Chircu, A. M. "Show Me The Money: Comparing the Business Value of Traditional and Electronic B2B Procurement Systems (Best Research Presentation Award)." Presented at the 5th Annual University of Minnesota Conference on E-Commerce, University of Minnesota, Minneapolis, MN.

Chircu, A. M. (2001). "Electronic Commerce Adoption: Paper Discussion."

Chircu, A. M., Kauffman, R. J. (2001). "Impacts of Electronic Commerce on Optimal Market Structure." Presented at the Infonomics/Merit Workshop on Digitization of Commerce: e-Intermediation, Maastricht, The Netherlands.

Chircu, A. M., Kauffman, R. J. (2000). "Comparing the Business Value of Traditional and Electronic B2B Procurement Systems." Presented at the 11th Workshop on Information Systems and Economics (WISE), Brisbane, Australia.

Chircu, A. M., Kauffman, R. J. (2000). "A Marketing Science Perspective on IT Usage Patterns in Electronic Commerce." Presented at the 5th INFORMS Conference on Information Systems and Technology, San Antonio, TX.

Chircu, A. M., Kauffman, R. J. (2000). "Analyzing Alternative Market Structures in B2B E-Commerce." Presented at the INFORMS Spring 2000 Meeting, Salt Lake City, UT.

Chircu, A. M., Davis, G. B., Kauffman, R. J. (2000). "Trust, Expertise and E-Commerce Intermediary Adoption." Presented at the The 2000 Americas Conference on Information Systems, Long Beach, CA.

Chircu, A. M., Kauffman, R. J. (2000). "Limits to Value in Electronic Commerce-Related IT Investments." Presented at the The 33rd Hawaii International Conference on Systems Sciences, Maui, Hawaii.

Chircu, A. M. (2000). "The Impact of Electronic Commerce on the Travel Industry."

Chircu, A. M. (1999). "Online Booking Tools: Adoption Barriers."

Chircu, A. M. (1999). "Realizing Value From Internet-Based Travel Reservation Systems."

Chircu, A. M., Kauffman, R. J. (1999). "Analyzing Firm-Level Strategy for Internet-Focused Reintermediation." Presented at the The 32nd Hawaii International Conference on Systems Science, Maui, Hawaii.

Wanninger, L. A., Chircu, A. M., O'Keefe, B. (1998). "Measuring the Effectiveness of Business to Consumer Electronic Commerce Applications." Presented at the The 11th International Bled Electronic Commerce Conference, Bled, Slovenia.

Park, J. S., LeBlanc, L. J., Chircu, A. M., Lim, B. (1997). "LAN/SMDS Interconnection Network Design." Presented at the INFORMS, Dallas, TX.

Service

Department Service
Department Chair, IPM
Course Coordinator for BP Curriculum, 2009 - Present
Committee Member for IPM Graduate Curriculum Committee, 2009 - Present
Committee Member for IPM Recruiting Committee, 2013 - 2014
GA/RA Supervisor - 2013
Committee Member for IPM Recruiting Committee, 2012 - 2013
Department representative, 2012 - 2012
Other for Visiting students from Turku, Finland, 2012 - 2012

University Service
Committee Member for Graduate Curriculum Committee, 2013 - Present
Participant for Bentley MBA & Emerging Leaders MBA Events, 2013
AIS Student Chapter, faculty co-advisor for AIS Student Chapter, 2012 - 2014
Task Force Member for Web Redesign Taskforce - 2013
Participant for Faculty events - 2013
Committee Member for NEASC Committee for Standard #3, Organization and Governance , 2011 - 2013
IST concentration advisor for MBA Concentrations-Meet the Advisor - 2013
Task Force Member for MBA Redesign Taskforce, 2013 - 2013
Participant for Center for Integration of Science and Industry "brown bag" meeting - 2013
Participant for NEASC reaccreditation committee meeting - 2013
Task Force Member for ICT Chairs, 2012 - 2012
IPM, Graduate School and University-sponsored open houses, information sessions and student socials, 2010 - 2012
Moderator for Future Potential in IT Panel - 2012
Participant for Meeting with the EQUIS re-accreditation team - 2011
Participant and evaluator for Assurance of Learning, 2008 - 2010
Bentley University representative for CityYear Breakfast - 2010
Coordinator, Set-up activities for AIS Student Chapter - 2010
Participant for Meeting with the AACSB team - 2010
Other for Student activities participant, 2009 - 2009
Mentor (Faculty) for Day MBA Case Debrief - 2008

Professional Service
Vice Chair – Membership & Board Member for AIS SIG for ICT in Global Development (SIG GlobDev), 2009 - Present
Editor, Journal for SpringerBriefs Series on Business Process Management, 2013 - Present
Editor (Associate), Journal for Electronic Commerce Research and Applications (ECRA), 2008 - Present
Editorial Review Board Member for Electronic Government, 2007 - Present
Editorial Review Board Member for Industrial Management and Data Systems, 2007 - Present
Editor (Associate), Conference for ECIS 2013 and ICIS2013, 2013 - 2013
Reviewer, Conference Paper for various conferences - 2013
Reviewer, Journal Article for various journals - 2013
Conference/Workshop Track Chair for European Conference on Information Systems (ECIS2013), 2012 - 2013
Editor, Conference for First Pre- ECIS Workshop of the Association for Information Systems Special Interest Group for ICT in Global Development (SIG GlobDev), 2012 - 2012
Mentor for IS Women’s Network Mentoring Program, 2012 - 2012
Reviewer, journals and conferences - 2012
Editorial Review Board Member for ICT Management for Global Competitiveness and Economic Growth - 2012
Conference/Workshop Session Chair for European Conference on Information Systems (ECIS) 2012, 2012 - 2012
Conference/Workshop Organizer for First Pre- ECIS Workshop of the Association for Information Systems Special Interest Group for ICT in Global Development (SIG GlobDev), 2012 - 2012
Reviewer, Book for Columbia University Press - 2012
Editor (Associate), Conference for European Conference on Information Systems (ECIS) 2012 (AE for 4 papers), 2011 - 2012
Reviewer, Conference Paper for AIS SIG GlobDev Workshop (2), Hawaii Conference on System Sciences (1), Pacific-Asia Conference on Information Systems (3), 2011 - 2011
Reviewer, Journal Article for Business Process Management Journal (3), Journal of AIS (2), Production and Operations Management (1), Decision Sciences (1), Electronic Government (1), Journal of MIS (1), ECRA (1), 2011 - 2011
Editor (Associate), Conference for European Conference on Information Systems (ECIS) 2011 (AE for 3 papers), 2010 - 2011
Reviewer, Journal Article for Information Systems Management (3 reviews) - 2010
Panel Chair for International Conference on Information Systems (ICIS) - 2010
Reviewer, Journal Article for Journal of MIS (1 paper) - 2010
Committee Member for 21st Australasian Conference on Information Systems (ACIS) (2 papers), 2010 - 2010
Represented Bentley on behalf of current IPM department chair for ISAHI (Information Systems Academic Heads International) Meeting, International Conference for Information Systems (ICIS), 2010 - 2010
Committee Member for 8th International conference on Business Process Management (BPM 2010), Education Track, 2010 - 2010
Reviewer, Journal Article for Business Process Management Journal (BPMJ) (4 papers) - 2010
Reviewer, Conference Paper for International Conference on Information Systems (ICIS) (2 papers) - 2010
Reviewer, Journal Article for Journal of Product Innovation Management - 2010
Reviewer, Journal Article for Electronic Government (1 paper) - 2010
Conference/Workshop Session Chair for AIS Special Interest Group for ICT in Global Development (SIG GlobDev) - 2009
Conference/Workshop Session Chair for European Conference on Information Systems (ECIS), 2009 - 2009
Editor (Associate), Conference for European Conference on Information Systems (ECIS), 2009 - 2009
Panel Co-Chair for European Conference on Information Systems (ECIS), 2009 - 2009
Conference/Workshop Session Chair for International Conference on Information Systems (ICIS), 2008 - 2008